--- title: "Lightspeed Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lightspeed Voice Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/264684/LightspeedVoiceQuantum/" page_type: "product" language: "en" --- # Lightspeed Voice Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lightspeed Voice ## What is Lightspeed Voice? Quantum is a cutting-edge suite of business management tools that enable clients to communicate better, automate processes, and improve employee accountability -- ultimately driving bottom-line revenue. Our highly-secure SaaS platform gives you peace of mind that your client records are protected while enabling your remote workforce with modern tools such as mobile apps, video, chat, reporting, and much more. Enjoy easy-to-use, powerful, and exciting Quantum from Lightspeed Voice! ## What is Lightspeed Voice used for? [Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $40 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lightspeed Voice?[Manage this product listing](https://www.g2.com/products/lightspeed-voice/claim_requests/new?auto=true) ## Lightspeed Voice Overview Updated September 2026 AI summary Lightspeed Voice Quantum provides businesses of all sizes with a cloud-based communication platform that unifies voice, video, chat, and SMS across devices. Offering features such as call routing, recording, IVR, and computer telephony integration, it supports multi-channel communication and real-time monitoring. Optional capabilities include fax management and chat transcripts, with deployment options spanning web, desktop, and mobile. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lightspeed Voice 5.0 (1) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $40 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (467) Value For Money 5.0 (1) Value For Money 4.3 (308) Customer Service 5.0 (1) Customer Service 4.1 (339) ## Lightspeed Voice alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (22)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208535/Zoom-Phone/) ## FAQs about Lightspeed Voice Overview ### What company size and specific industries is Lightspeed Voice built for? Lightspeed Voice is designed for businesses in the Insurance, FinTech, Education, Medical, and Professional Services sectors. The vendor description does not specify a particular company size, so it appears aimed at organizations in those industries rather than a defined small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Lightspeed Voice? Lightspeed Voice offers call routing, call monitoring, call recording, caller ID, and IVR for phone handling, along with voicemail and fax management. It also includes chat and SMS messaging, audio/video conferencing, contact management, real-time reporting, activity dashboards, mobile access, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does Lightspeed Voice integrate with? Lightspeed Voice integrates with ActiveCampaign, Acumatica Cloud ERP, AgencyZoom, Better Agency, EZLynx, Google Chrome, HawkSoft CMS, InsuredMine, NowCerts, QQCatalyst, Redtail CRM, Vertafore AMS360, Veruna, Wealthbox CRM, Zapier, and Zoho CRM. These connections cover CRM, insurance agency management, ERP, and browser-based workflows. Getting Started and Support ### What training and onboarding options does Lightspeed Voice offer? Lightspeed Voice provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars offer scheduled group instruction, documentation gives written reference material, and videos provide visual walkthroughs for reviewing features and steps. Getting Started and Support ### What customer support options does Lightspeed Voice offer? Lightspeed Voice provides email/help desk, FAQ/forum, knowledge base, and phone support. With no reviewer feedback available on support, user experience cannot be assessed from reviews, so the listed channels define the available help options. ## Features AI summary Based on 491 Cloud PBX reviews Capterra data shows that buyers of cloud communication platforms rank the following features as their top priorities: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) Lightspeed Voice Quantum supports all three of the features reviewers rate highest: **Call Routing**, **Mobile Access**, and **Alerts/Notifications**. Together, these capabilities help businesses direct calls to the right people, keep staff connected from any location, and stay informed about important activity in real time, allowing teams to respond faster and manage communications more efficiently. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Lightspeed Voice 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $40.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/)[ Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[ NowCerts](https://www.capterra.com/p/132779/NowCerts/)[ Wealthbox CRM](https://www.capterra.com/p/175666/Wealthbox/)[ Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/) ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TA TROY A. Agency Owner Insurance ### "Lightspeed review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 22, 2024 my overall experience was great with lightspeed and I wish that I still used there services Pros the best part about Lightspeed was the ability to contact an analyst on the 1-800 desk if I had problems or needed to make changes Cons unfortunately my company made changes so we no longer use lightspeed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.