# Melibo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Melibo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/264689/Melibo

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# 

 Melibo Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Melibo

## What is Melibo?

melibo combines Live Chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your Live Agents can focus on the really important inquiries. To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail. Give your customers the support they deserve!

## What is Melibo used for?

[Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Melibo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.makeit-consulting.com/&name=Melibo)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Melibo

5.0 (5)

VS.

[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (5)

Ease Of Use

4.6 (16,357)

Value For Money

5.0 (5)

Value For Money

4.6 (11,419)

Customer Service

5.0 (5)

Customer Service

4.7 (10,636)

## Melibo alternatives

Highest Rated

[4.7 (24,101)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/264689/Melibo/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Customer Support

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Live Chat

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Transcripts/Chat History

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Code-free Development

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Customizable Branding

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Melibo 22 features

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

Automatic reply functionality for incoming messages

Create and automatically send premade copy in response to customer messages

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Public or private sharing of digital files such as documents, audio/video, images, and more

Used as a promotional or demonstration tool in sales and marketing presentations

Helps understand a user's intentions/actions

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Manage and support multiple languages

Process and analyze human language in text or audio form

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

See options for potential search queries within the system

Engage in direct, instant messaging with consumers

Notifications that are delivered to users as soon as an event occurs

View messages sent by both parties during the chat conversation

Get Advice

We can help you find the software with the features you need.

Features

5.0 (5)

5.0

Based on 5 reviews

## Pricing

Value for money

5.0 (5)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (5)

5.0

Based on 5 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Webflow](https://www.capterra.com/p/136159/Webflow/)[

Shopware](https://www.capterra.com/p/145605/Shopware/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (5)

5.0

Based on 5 reviews

## User reviews

Overall rating

5.0

Based on 5 reviews

Filter by rating

5(5)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

FR

Fabian R.

CEO

Information Technology and Services

### "Support-Bündelung"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 6, 2022

Pros

Melibo vereinfacht unseren Kundensupport. Zum einen werden wichtige FAQ Themen direkt durch den Chatbot erklärt und wenn nicht, wird direkt ein Support Ticket angelegt.

Cons

Es wäre cool, wenn man direkt per E-Mail dem Kunden anworten könnte.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VV

Vanessa v.

CEO

Health, Wellness and Fitness

### "Super Produkt "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2022

Sehr zuverlässig, stets hilfsbereit bei Problemen, professionell und gut durchdacht!

Pros

Wir erhalten immer Unterstützung, wenn wir sie brauchen, und es ist großartig, dass man die Möglichkeit hat, den Chat so zu gestalten, wie es die Kunden sich wünschen. Die direkte Kommunikation mit den Kunden ist großartig. Wir können auf diese Weise herausfinden, was auf unserer Website fehlt und nach welchen Produkten unsere Kunden suchen.

Cons

Ich vergesse manchmal, die Kundenkommentare zu überprüfen. Aber das ist etwas, das sich leicht beheben lässt.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NR

Nino R.

CTO

Information Technology and Services

### "Schnelle und einfache Lösung auch für Start-Ups"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 20, 2022

Dynamisches Team mit viel Innovationspotenzial. Das Team rund um melibo macht eine klasse Job und entwickelt sich stetig weiter. Es gibt regelmäßig neue Features und Blog-Artikel zu aktuellen Themen.

Pros

Der intuitive Chatbot-Aufbau und dass man bei komplexen Problemen an einen Menschen übergeben kann. Gerade als kleines Start-Up haben wir wenig Zeit, um Routine-Anfragen schnell zu beantworten. Der KI-Chatbot hilft uns hierbei, die Standardanfragen zu beantworten, aber übergibt komplexe Anfragen an unseren Support in Echtzeit.

Cons

Fällt mir derzeit nichts ein- super Lösung mit einem tollen Kundensupport.

Reasons for choosing Melibo

Wegen dem hybriden Support-Modell. Die Mischung aus KI + Mensch macht es für uns aus. Der KI-Chatbot beantwortet die Standardanfragen und der Live-Chat übernimmt bei komplexen Problemen. Diese 80/20 Aufteilung entlastet unseren Support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TD

Tim D.

Sales Manager

Recreational Facilities and Services

### "Intuitiver Chatbot perfekt für ein Startup"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2022

Unterstützung durch Team Smarte Lösung für unser Unternehmen

Pros

Einfache Implementierung Vielfältige Anwendungsgebiete

Cons

An vereinzelten Stellen muss die User experience noch verbessert werden aber das Team hilft immer zuverlässig

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Arnold K.

Head of Marketing

Computer Hardware

### "Perfekte und simple Website-Erweiterung!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2022

Insgsesamt kann ich eine Zusammenarbeit mit melibo nur wärmstens empfehlen. Die Vorteile sind eindeutig, der Preis ist vollkommen gerechtfertigt und die Nachteile sind bei den meisten Unternehmen nicht vorhanden. Alles in allem wirklich ein Top-Produkt mit Top-Betreuung.

Pros

Schon vor der Überarbeitung des Dashboards und der Erweiterung des Funktionsumfangs war ich von melibo überzeugt. Mittlerweile hat sich die Plattform nochmal deutlich verbessert! Der Funktionsumfang ist wirklich optimal. Die einzelnen Funktionen können simpel selber angepasst und optimiert werden. Die Unterstützung seitens melibo kenne ich so von keinem anderen Website Add-On. Man wird wirklich bei jedem Schritt sehr freundlich und kompetent unterstützt. Der Drive der in dem Unternehmen steckt, ist deutlich zu spüren. Verbesserungsvorschläge werden freundlichst angenommen und auch schnell umgesetzt. Und auch melibo selber sucht stetig nach Optimierungspotenzial. So bekommt man wirklich sehr simpel eine tolle Erweiterung von Websites oder Online-Shops, die meiner Meinung nach vor allem jüngere Zielgruppen überzeugen kann und mit richtiger Umsetzung den Gesamteindruck verbessert.

Cons

Anfangs gab es meines Empfindens nach ein paar Schwachstellen bei der Benutzerfreundlichkeit des Dashboards, aber da diese mit der Überarbeitung wegfallen, gibt es in unserem Unternehmen keine Nachteile mehr. Allgemein gilt es höchstens die Anzahl der Shopsystem-Integrationen zu nennen, wobei eine Integrationen der 3 gängigsten Shopsysteme vorhanden ist. Der Funktionsumfang ist nach der Erweiterung für unseren Gebrauch bestens ausreichend. In Individualfällen mag es vielleicht noch Wünsche in Sachen Funktionsumfang und Benutzerfreundlichkeit geben, diese halte ich aber für sehr selten.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)