--- title: "Melibo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Melibo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/264689/Melibo/" page_type: "product" language: "en" --- # Melibo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Melibo ## What is Melibo? melibo combines Live Chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your Live Agents can focus on the really important inquiries. To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail. Give your customers the support they deserve! ## What is Melibo used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Melibo?[Manage this product listing](https://www.g2.com/products/melibo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Melibo 5.0 (5) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.6 (1,769) Value For Money 5.0 (5) Value For Money 4.6 (1,519) Customer Service 5.0 (5) Customer Service 4.7 (1,538) ## Melibo alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) ## FAQs about Melibo Overview ### What company size and specific industries is Melibo built for? Melibo is designed for companies of any size that want to improve customer support with AI chatbots and live chat. It is especially suited for online stores and eCommerce businesses that need customer service tools tailored to shopping and order-related support. Features and Usability ### What are the key features of Melibo? Melibo offers AI Copilot, AI/Machine Learning, and Natural Language Processing for chatbot automation, plus Automated Responses, Autoresponders, and Intent Recognition for handling common inquiries. It also includes Live Chat, Proactive Chat, Real-Time Notifications, Transcripts/Chat History, File Sharing, Multi-Language, and Lead Qualification for customer support and sales workflows. Integrations ### Which third-party tools and platforms does Melibo integrate with? Melibo connects natively to Shopify, Shopware, Webflow, and WordPress. These integrations cover e-commerce and website platforms, letting Melibo connect with common storefront and content management environments. Getting Started and Support ### What training and onboarding options does Melibo offer? Melibo provides in-person training, documentation, and videos to help teams get started. In-person training supports guided instruction with a trainer, documentation offers written reference material for setup and use, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Melibo offer? Melibo provides Email/Help Desk, a Knowledge Base, 24/7 Live Rep, and Chat. With no reviewer feedback available on support experiences, no reliable claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Not all Live Chat products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Melibo supports **Real-Time Notifications**, which helps teams respond quickly as new conversations or updates come in. However, it does not include **Chat/Messaging** or **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**) and **Transcripts/Chat History** (**36%**), giving businesses other useful ways to manage customer interactions, track past conversations, and provide teams with the context needed to handle support more efficiently. Real-time Consumer-facing Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customer Support 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Live Chat 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time Code-free Development 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Melibo 22 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Intent Recognition: Helps understand a user's intentions/actions - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (5) ### Starting price Free trial not available Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Webflow](https://www.capterra.com/p/136159/Webflow/)[ Shopware](https://www.capterra.com/p/145605/Shopware/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FR Fabian R. CEO Information Technology and Services ### "Support-Bündelung" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2022 Pros Melibo vereinfacht unseren Kundensupport. Zum einen werden wichtige FAQ Themen direkt durch den Chatbot erklärt und wenn nicht, wird direkt ein Support Ticket angelegt. Cons Es wäre cool, wenn man direkt per E-Mail dem Kunden anworten könnte. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VV Vanessa V. CEO Health, Wellness and Fitness ### "Super Produkt " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2022 Sehr zuverlässig, stets hilfsbereit bei Problemen, professionell und gut durchdacht! Pros Wir erhalten immer Unterstützung, wenn wir sie brauchen, und es ist großartig, dass man die Möglichkeit hat, den Chat so zu gestalten, wie es die Kunden sich wünschen. Die direkte Kommunikation mit den Kunden ist großartig. Wir können auf diese Weise herausfinden, was auf unserer Website fehlt und nach welchen Produkten unsere Kunden suchen. Cons Ich vergesse manchmal, die Kundenkommentare zu überprüfen. Aber das ist etwas, das sich leicht beheben lässt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Nino R. CTO Information Technology and Services ### "Schnelle und einfache Lösung auch für Start-Ups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2022 Dynamisches Team mit viel Innovationspotenzial. Das Team rund um melibo macht eine klasse Job und entwickelt sich stetig weiter. Es gibt regelmäßig neue Features und Blog-Artikel zu aktuellen Themen. Pros Der intuitive Chatbot-Aufbau und dass man bei komplexen Problemen an einen Menschen übergeben kann. Gerade als kleines Start-Up haben wir wenig Zeit, um Routine-Anfragen schnell zu beantworten. Der KI-Chatbot hilft uns hierbei, die Standardanfragen zu beantworten, aber übergibt komplexe Anfragen an unseren Support in Echtzeit. Cons Fällt mir derzeit nichts ein- super Lösung mit einem tollen Kundensupport. Reasons for choosing Melibo Wegen dem hybriden Support-Modell. Die Mischung aus KI + Mensch macht es für uns aus. Der KI-Chatbot beantwortet die Standardanfragen und der Live-Chat übernimmt bei komplexen Problemen. Diese 80/20 Aufteilung entlastet unseren Support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tim D. Sales Manager Recreational Facilities and Services ### "Intuitiver Chatbot perfekt für ein Startup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2022 Unterstützung durch Team Smarte Lösung für unser Unternehmen Pros Einfache Implementierung Vielfältige Anwendungsgebiete Cons An vereinzelten Stellen muss die User experience noch verbessert werden aber das Team hilft immer zuverlässig Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Arnold K. Head of Marketing Computer Hardware ### "Perfekte und simple Website-Erweiterung!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2022 Insgsesamt kann ich eine Zusammenarbeit mit melibo nur wärmstens empfehlen. Die Vorteile sind eindeutig, der Preis ist vollkommen gerechtfertigt und die Nachteile sind bei den meisten Unternehmen nicht vorhanden. Alles in allem wirklich ein Top-Produkt mit Top-Betreuung. Pros Schon vor der Überarbeitung des Dashboards und der Erweiterung des Funktionsumfangs war ich von melibo überzeugt. Mittlerweile hat sich die Plattform nochmal deutlich verbessert! Der Funktionsumfang ist wirklich optimal. Die einzelnen Funktionen können simpel selber angepasst und optimiert werden. Die Unterstützung seitens melibo kenne ich so von keinem anderen Website Add-On. Man wird wirklich bei jedem Schritt sehr freundlich und kompetent unterstützt. Der Drive der in dem Unternehmen steckt, ist deutlich zu spüren. Verbesserungsvorschläge werden freundlichst angenommen und auch schnell umgesetzt. Und auch melibo selber sucht stetig nach Optimierungspotenzial. So bekommt man wirklich sehr simpel eine tolle Erweiterung von Websites oder Online-Shops, die meiner Meinung nach vor allem jüngere Zielgruppen überzeugen kann und mit richtiger Umsetzung den Gesamteindruck verbessert. Cons Anfangs gab es meines Empfindens nach ein paar Schwachstellen bei der Benutzerfreundlichkeit des Dashboards, aber da diese mit der Überarbeitung wegfallen, gibt es in unserem Unternehmen keine Nachteile mehr. Allgemein gilt es höchstens die Anzahl der Shopsystem-Integrationen zu nennen, wobei eine Integrationen der 3 gängigsten Shopsysteme vorhanden ist. Der Funktionsumfang ist nach der Erweiterung für unseren Gebrauch bestens ausreichend. In Individualfällen mag es vielleicht noch Wünsche in Sachen Funktionsumfang und Benutzerfreundlichkeit geben, diese halte ich aber für sehr selten. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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