# Acefone Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Acefone Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/264770/Acefone --- # Acefone Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Acefone ## What is Acefone? Acefone is a VoIP solution provider trusted by 10,000+ reputed companies. From guaranteed 99.5% uptime and 24x7x365 support to unlimited calling, get everything your business needs for flawless customer service and butter-smooth operations. Expand your outreach and maximize your conversions anytime, anywhere. Truly, with Acefone, you always get the best. ## What is Acefone used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Softphone](https://www.capterra.com/softphone-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 135 user reviews Reviews sentiment Positive 92% Neutral 1% Negative 7% Starting price $19.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Acefone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.acefone.com/uk/&name=Acefone) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Acefone 4.6 (135) VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $19.99 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (135) Ease Of Use 4.8 (324) Value For Money 4.6 (102) Value For Money 4.7 (251) Customer Service 4.6 (106) Customer Service 4.8 (316) ## Acefone alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/264770/Acefone/alternatives/) ## FAQs about Acefone Overview ### What problems does Acefone solve? Acefone solves difficult business phone setup, limited remote calling, and disconnected customer records by providing easy VoIP onboarding, mobile and web calling, number changes and porting support, and CRM integrations like Zoho and HubSpot. Small businesses, sales teams, support teams, and non-technical administrators benefit most from faster deployment and responsive assistance. Answer based on 86 reviews Overview ### Which roles and teams benefit most from Acefone? Acefone is most used by business leaders, operations managers, and customer-facing teams that need reliable cloud calling and oversight. Directors, CEOs, owners, and presidents use it to monitor communications and scalability, while managers, consultants, and business development teams rely on it for call handling, client coordination, and sales responsiveness. Answer based on 135 reviews Overview ### What company size and industries is Acefone built for? Acefone serves medium and large enterprises for telephony needs, but 97% of reviewers are small businesses, with Information Technology and Services at 10% leading usage. Financial Services and Accounting each represent 7%, while midsize businesses and enterprises account for 1% each among reviewers. Answer based on 135 reviews Features and Usability ### What are the key features of Acefone? Acefone offers core cloud telephony features like VoIP calling, IVR, call recording, call routing, and mobile access. Differentiators include CRM integrations such as Zoho and HubSpot, plus real-time analytics and dashboard controls. Reviewers also frequently mention easy setup, onboarding support, and use across browser, desktop, and phone. Answer based on 53 reviews Pricing ### How much does it cost and what fees or limitations are included? Acefone starts at $19.99/user/month for the Professional plan, while Ultra costs 29.99/user/month; both exclude VAT. Professional includes 1,000 local minutes, and call recording is a paid add-on there. Reviewers often call pricing reasonable and cost-effective, though some cite a 3-user minimum, chargeable porting, and billing or cancellation problems. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Acefone integrate with? Acefone integrates with Pipedrive and about 10 cataloged tools across CRM, support, and collaboration, including Bitrix24, Freshdesk, Google Workspace, HubSpot CRM, Microsoft Teams, Salesforce Desk, Zendesk Suite, Zoho CRM, LeadSquared, and Dynamics 365 Customer Voice. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Acefone offer? Acefone provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference for common tasks, and videos provide visual walkthroughs for learning product features and steps at a self-paced rhythm. Getting Started and Support ### What customer support options does Acefone offer, and how do users rate the experience? Acefone offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, patient, and helpful during setup, with remote assistance resolving issues quickly. Some reviewers, however, report poor technical follow-through, unclear documentation, and unresolved service problems. Answer based on 50 reviews Ease of use ### Is Acefone easy to use for day-to-day calling? Acefone feels easy to use for day-to-day calling, with a clear dashboard, simple setup, and access across browser and mobile. Small business teams and first-time VoIP users often find navigation straightforward, though some users report frustration during setup or service issues that make the experience feel harder. Answer based on 28 reviews ## Who uses Acefone? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 107 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 107 reviews Administrative 28% Administrative 28% IT & Software Development 13% Real Estate 13% Sales & Business Development 13% Others 34% Top industries Based on 107 reviews Information Technology and Services 29% Financial Services 18% Computer Software 18% Marketing and Advertising 18% Other 17% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.4 (16) 6.25% of 16 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 4.4 (13) 15.38% of 13 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 4.2 (12) 16.67% of 12 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.9 (12) 25.00% of 12 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone VoIP Connection 4.5 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Mobile Access 4.6 (11) 18.18% of 11 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Acefone 84 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Audio/Video Conferencing System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. High-definition audio and/or video capabilities A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automatically record calls at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Enables the connectivity to send and receive calls over the internet Send messages via SMS Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.6 (135) 4.6 Based on 135 reviews ## Pricing Value for money 4.6 (102) [View pricing plan details](https://www.capterra.com/p/264770/Acefone/pricing/) Professional $19.99 Per User,Per Month It includes: - 1000 Local Minutes - 24x7 Customer Support - Analytics and Reporting- CDR + Analytics - Android - Assisted Onboarding - Auto Provisioning - Call Barging - Call Conferencing - Call Flip - Call Group - Call Recording (Paid Add-on) - Call Transfer - Call Whisper - Chargeable Porting - Desktop and Chrome Support - HD Voice Calling - Ios - IVR (Virtual Receptionist) - Mobile Twinning - Real-Time Call Monitoring - Roles and Permissions - Schedule Email Reports - Unlimited Inbound Minutes - Voicemail to Email Ultra $29.99 Per User,Per Month It includes: - 24x7 Customer Support - Analytics and Reporting- CDR + Analytics - Android - Assisted Onboarding - Auto Provisioning - Call Announcement - Call Barging - Call Conferencing - Call Flip - Call Group - Call Queue - Call Recording - Call Transfer - Call Whisper - Desktop and Chrome Support - HD Voice Calling - Integration Suite - Ios - IVR (Virtual Receptionist) - Mobile Twinning - Number Porting - Real-Time Call Monitoring - Roles and Permissions - Schedule Email Reports - Unlimited Inbound Minutes - Unlimited Local Minutes - Up to 10 Participants in Unlimited Audio Conferencing - Voicemail to Email Value for money 4.6 (102) 4.6 Based on 102 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (106) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (106) 4.6 Based on 106 reviews ## User reviews Overall rating 4.6 Based on 135 reviews Filter by rating 5(110) 4(14) 3(2) 2(0) 1(9) Mentioned topic Sorted by most recent Dhirendra B. Sys Admin Computer & Network Security ### "Please stay away, from this company." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 1, 2026 Extremely poor service, I have used thier service for 20 days along with thier another company called TheRealPBX, the call drops very frequently, and they might be transferring those calls illegally to somewhere else, when I submitted the tickets rergarding breaking voice and call issues, along with recording all they will do is, do a ping test to one of thier voip servers and would do a test call every time. but the issue is, they use thier own DID for Test call, which is from vonage while they provide a third party Toll free number when you opt for thier service, and as they are hosted probably, in the same servers, the issue wont show up, no matter how many recordings you send, they will ignore it and ask to send them again, and again will keep repeating Ping test and test call, while marking the ticket resolved just by test call. Pros Nothing. There is absolutely nothing good about thier service. Please stay away, they are not genuine providers. Cons Bad Customer Support Customer Support Executive are not technically qualified. They are using grey routes to provide service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sachin K. manager Non-Profit Organization Management ### "Don't buy acefone, After paying them they don't care" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 23, 2026 Don't buy acefone, After paying them they don't care, take 5-7 days to do just onboarding, never inform any updates, costlier than tata tele services. Feels like not genuine company Alternatives considered [ignio](https://www.capterra.com/p/10033899/ignio/) Reasons for choosing Acefone Don't buy acefone, After paying them they don't care Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bill O. President Financial Services ### "Misleading Product & Terrible Customer Service – Stay Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 27, 2025 I had a terrible experience with Acefone.com. Their agent, \[sensitive content hidden\] , completely misrepresented their product. I was told I was purchasing a Predictive Dialer, but after digging into the features, it turns out it’s just an Auto Dialer — and when I called him out on it, he insisted they were the same thing (they’re not). To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail detection. When I asked for a refund of the $100 I had already paid, I was told it wasn't possible. Total rip-off. Do yourself a favor and avoid this company at all costs. Pros Nothing unless you like to completely waste your time Cons Very cumbersome and antiquated auto dialer from the early 2000's Doesn't even have voicemail detection Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Steve B. Owner Construction ### "Buyer beware " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 17, 2024 Poor and would not recommend - hard to deal with and they hold your number hostage. Pros Pricing was ok - although a minimum of 3 users Cons The text never got working - they are blocking my port to another company. I am trying to cancel my plan but some mysterious department has to do it but i can never get them on the phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Vernon N. Manager Education Management ### "Buyer beware" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 30, 2024 Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained. Pros They were eager to set up my account, that is about it Cons When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider. I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently. I regret ever choosing Acefone. Beware! Switched from [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Unlimited minutes. And auto call attendant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Mohammed Nakash N. Director Airlines/Aviation ### "\[sensitive content hidden\] " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2024 Pros Just spoken to one of the customer representative \[sensitive content hidden\] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy . Cons no cons so far faced Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Acefone Because of the friendly customer support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Shamsul A. Director Wholesale ### "Excellent Customer Support by \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2024 Execellent customer care and technical rendered by \[sensitive content hidden\] I just started Acefone but the customer support by \[sensitive content hidden\] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone. Pros I just started Acefone but the customer support by \[sensitive content hidden\] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone. Cons I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IC Ian C. Company Director Computer Software ### "Awesome support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2024 Awesome! Aman was so helpful and really understood the needs of our business. Pros How helpful the support was in setting up the system Cons That the call quality wasn't so good but found out this was because we were using the wrong software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nirav B. CTO Staffing and Recruiting ### "Value for Money !" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 14, 2024 Pros Recommended for Startup and User-friendly portal can be managed easily. Cons Mobile App can be improvised, there are many competitors where each one has their good feature evaluate that and implement so all things can be covered. Alternatives considered [Hosted VoIP PBX](https://www.capterra.com/p/120469/Hosted-VoIP-PBX/) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Abdul S. Director Transportation/Trucking/Railroad ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2024 Pros All excellent fantastic excellent customer service cost effective Cons Nothing everything superb no complaints best service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/264770/Acefone/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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