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Acefone

Acefone

4.7 (132)
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What is Acefone?

Acefone is a VoIP solution provider trusted by 10,000+ reputed companies. From guaranteed 99.99% uptime and 24x7x365 support to unlimited calling, get everything your business needs for flawless customer service and butter-smooth operations. Expand your outreach and maximize your conversions anytime, anywhere. Truly, with Acefone, you always get the best. Special offer: Get unlimited calling at just $12.99/user/month

Do you work for Acefone?Claim this product profile

Acefone Integrations

Pipedrive logo
Pipedrive
Microsoft Teams logo
Microsoft Teams
Google Workspace logo
Google Workspace
Salesforce Sales Cloud logo
Salesforce Sales Cloud
SugarCRM logo
SugarCRM
Acefone call history
Acefone contact saving
Acefone setting

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How much is Acefone?

Starting From:
£4.99 Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Acefone is offered across two pricing plans, outlined below. A free trial is offered. Business: $19.99/user/month Premium: $25.99/user/month

Acefone Features

What solutions does Acefone provide?

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Acefone Reviews

Showing 5 of 132 reviews
Overall
4.7
Ease of Use
4.6
Customer Service
4.7

Pros

  • Initial impression is quite good great supportive staff and we are really impressed.

  • They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use.

  • Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

  • A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

Cons

  • 5 days after payment this was not set up and there was no contact from the provider.

  • Pipedrive integration was unclear needs more work.

  • Setting up the intimal integration with Zoho was a little bit confusing.

  • Not sure yet haven't started, i have just signed up but i will report back once i know.

Most Helpful Reviews for Acefone

Verified Reviewer
Telemarketing rep.
Events Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 25, 2021

"Great service"

Overall: Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

Pros: Good Integration with HubSpot. It was pretty convenient.

Cons: The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Reasons for Choosing Acefone: Cheaper, flexible payments (monthly subscription option), more authentic, and I like the team, nice people
Reasons for Switching to Acefone: It was complicated to integrate with HubSpot

Vendor Response

By Acefone on July 1, 2021
Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone
Gordon R.
Director
Airlines/Aviation, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 12, 2021

"Acefone Review"

Overall: My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.

Pros: The software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.

Cons: Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.

Reasons for Switching to Acefone: Moved location.

Vendor Response

By Acefone on May 28, 2021
Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Eric R.
Director of Business Development
Logistics and Supply Chain, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
3.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
August 26, 2021

"United States Customers Stay Away "

Overall: Horrible, waste of time, and a complete frustration

Pros: 1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Cons: 1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Reasons for Choosing Acefone: Acefone had great reviews. Which I am now assuming are mostly fake.
Reasons for Switching to Acefone: IOS Application had bugs

Vendor Response

By Acefone on January 28, 2022
Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone
israr A.
director
Transportation/Trucking/Railroad, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 8, 2022

"cheap calling and quality services"

Overall: i have been using them more than two years had no complain

Pros: perfect voip services both countris uk and usa

Cons: so far no cons found in their system recommend their services

Reasons for Choosing Acefone: bonline

Vendor Response

By Acefone on November 25, 2022
Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use. Acefone's solutions are designed for them to be easy to use and understand for our customers. We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Stefan B.
Owner
Airlines/Aviation, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 9, 2022

"Setting up support"

Overall: Excellent. As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer. I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks

Pros: Simple interface .......................

Cons: Supporting documentation jargon ........

Reasons for Choosing Acefone: Competitive price and supporting reviews

Vendor Response

By Acefone on November 25, 2022
Hello Mr Stefan Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you. If you wish to share anything more, you can always reach us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone