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Acefone is a VoIP solution provider trusted by 10,000+ reputed companies. From guaranteed 99.99% uptime and 24x7x365 support to unlimited calling, get everything your business needs for flawless customer service and butter-smooth operations. Expand your outreach and maximize your conversions anytime, anywhere. Truly, with Acefone, you always get the best. Special offer: Get unlimited calling at just $12.99/user/month
Provider
Acefone
Located In
United Kingdom
Foundation
2019
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Mobile Apps
Android, iOS
Training
Documentation, Live Online, Videos
Support
24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base
We serve Small, Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements.
Content Source: Acefone
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Acefone Reviews
Pros
Initial impression is quite good great supportive staff and we are really impressed.
They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use.
Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.
A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.
Cons
5 days after payment this was not set up and there was no contact from the provider.
Pipedrive integration was unclear needs more work.
Setting up the intimal integration with Zoho was a little bit confusing.
Not sure yet haven't started, i have just signed up but i will report back once i know.
"Great service"
Overall: Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)
Pros: Good Integration with HubSpot. It was pretty convenient.
Cons: The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.
Vendor Response
"Acefone Review"
Overall: My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.
Pros: The software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.
Cons: Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.
Vendor Response
"United States Customers Stay Away "
Overall: Horrible, waste of time, and a complete frustration
Pros: 1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.
Cons: 1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST
Vendor Response
"cheap calling and quality services"
Overall: i have been using them more than two years had no complain
Pros: perfect voip services both countris uk and usa
Cons: so far no cons found in their system recommend their services
Vendor Response
"Setting up support"
Overall: Excellent. As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer. I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks
Pros: Simple interface .......................
Cons: Supporting documentation jargon ........
Vendor Response