# Acefone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Acefone the right VoIP solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/264770/Acefone/reviews --- Acefone 4.6 (135) [View alternatives](https://www.capterra.com/p/264770/Acefone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of Acefone Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews MN Mohammed Nakash N DirectorAirlines/Aviation, 2 - 10 employeesUsed the software for: Less than 6 months. “Just spoken to one of the customer representative \[sensitive content hidden\] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy .“ May 29, 2024 Bill O PresidentFinancial Services, 11 - 50 employeesUsed the software for: I used a free trial. “To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail detection. When I asked for a refund of the $100 I had already paid, I was told it wasn't possible.“ March 27, 2025 HD Hanna D estimator Construction, 11 - 50 employeesUsed the software for: Less than 6 months. “they set up one-on-one calls to help you understand the platform, and will answer every question you have.“ September 18, 2023 Sachin K managerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Feels like not genuine company“ February 23, 2026 SA Shamsul A DirectorWholesale, 11 - 50 employeesUsed the software for: Less than 6 months. “I just started Acefone but the customer support by \[sensitive content hidden\] and his technical skill and professionalism gave me confidence to be ease with Acefone.“ April 24, 2024 Bill O PresidentFinancial Services, 11 - 50 employeesUsed the software for: I used a free trial. “Do yourself a favor and avoid this company at all costs.“ March 27, 2025 Cody R Regional Vice PresidentFinancial Services, 2 - 10 employeesUsed the software for: I used a free trial. “The calls, when connected, connected perfectly with high quality sound“ August 10, 2023 IC Ian C Company DirectorComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “That the call quality wasn't so good but found out this was because we were using the wrong software“ April 18, 2024 ## Showing most helpful reviews Showing 1-25 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Neil E. Director of Business Development Hospital & Health Care Used the software for: Less than 6 months ### "Acefone is an excellent choice for any companies online phone system and IVR needs." June 15, 2022 5.0 Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. \[SENSITIVE CONTENT\] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses. Pros So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements. Cons So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist \[SENSITIVE CONTENT\] was AWESOME and our Client Services Representative \[SENSITIVE CONTENT\] is so accommodating, I really have nothing I can say is a downside to this company or product. Reason for choosing Acefone I literally reviewed every telephone integration that was available within Zoho Products. I trialed two of them and also spreadsheet all the pros and cons of each. I narrowed down my choices and then read the Capterra reviews so I could compare the features as well as user reviews. Review Source Response from Acefone November 25, 2022 Thank you Mr Neil for choosing Acefone and for sharing your valuable feedback with us. We're glad you liked our onboarding process. Our team is always all ears when it comes to you because we value you choosing us when you could've gone anywhere else. If there's anything else you'd like to share more, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone LM Lee M. Manager Medical Practice Used the software for: Less than 6 months ### "Feature Packed and cheaper than a standard single BT phone line" January 29, 2021 5.0 I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact \[SENSITIVE CONTENT HIDDEN\]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost. Pros The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. \[SENSITIVE CONTENT HIDDEN\] was a great help when designing a package that best suited my business needs. I would highly recommend. Cons Too early to tell, but so far I have no gripes about this software. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Acefone It all came down to price, the packages were clearly laid out to show what you get and it worked out cheaper than the above alternatives. Review Source Response from Acefone April 23, 2021 Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone Dhirendra B. Sys Admin Computer & Network Security Used the software for: Less than 6 months ### "Please stay away, from this company." April 1, 2026 1.0 Extremely poor service, I have used thier service for 20 days along with thier another company called TheRealPBX, the call drops very frequently, and they might be transferring those calls illegally to somewhere else, when I submitted the tickets rergarding breaking voice and call issues, along with recording all they will do is, do a ping test to one of thier voip servers and would do a test call every time. but the issue is, they use thier own DID for Test call, which is from vonage while they provide a third party Toll free number when you opt for thier service, and as they are hosted probably, in the same servers, the issue wont show up, no matter how many recordings you send, they will ignore it and ask to send them again, and again will keep repeating Ping test and test call, while marking the ticket resolved just by test call. Pros Nothing. There is absolutely nothing good about thier service. Please stay away, they are not genuine providers. Cons Bad Customer Support Customer Support Executive are not technically qualified. They are using grey routes to provide service. Review Source Sachin K. manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Don't buy acefone, After paying them they don't care" February 23, 2026 1.0 Don't buy acefone, After paying them they don't care, take 5-7 days to do just onboarding, never inform any updates, costlier than tata tele services. Feels like not genuine company Alternatives considered [ignio](https://www.capterra.com/p/10033899/ignio/) Reason for choosing Acefone Don't buy acefone, After paying them they don't care Review Source NS Nancy S. Marketing Director Legal Services Used the software for: I used a free trial ### "Great Service at an Affordable Price" January 16, 2024 5.0 I really enjoy my experience with Acefone as it was seamless from start to finish in record time within 24 hours. Pros I enjoyed working with \[sensitive content hidden\] my sales representative. He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. He was extremely patient and kind. The product itself is excellent for our business model. I would recommend Acefone to any entrepreneur and institution seeking business phone services. Cons The Virtual Receptionist robotic sounding voice. I wish it sounded more human. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) RingCentral only allowed for 25 SMS/user and it was $.088/overages. Our business model requires more SMS Messages allowances. Acefone allowance is about 1000 SMS Messages/user and it is $.04/overages. This was a better option for our business needs. Review Source SB Scott B. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Verry buggy" December 20, 2021 1.0 Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid. Pros If it work as it should all the time then it would be a good system. Cons It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers. Reason for choosing Acefone The price point was good and it looked a relativley easy system to setup and run. Review Source Response from Acefone February 4, 2022 Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here. We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues. Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest. Thank you so much for sharing your review; it helps us get better. For further queries or concerns, you can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time. ~Team Acefone OS Omar S. Co-Founder Marketing and Advertising Used the software for: I used a free trial ### "On-boarding" March 14, 2022 5.0 Pros Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls Cons None so far and will see if there is any Switched from [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) There was so much drop downs there with the database Review Source Response from Acefone June 6, 2022 Hi Omar, Thank you for your positive review. At Acefone, we always strive to provide our customers with the best experience possible. We are glad you liked the interactions with our support team and our recording feature. Acefone offers 65+ business essential features at affordable rates. If you have any questions or would like to know more about what solutions work best for you, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone Bill O. President Financial Services Used the software for: I used a free trial ### "Misleading Product & Terrible Customer Service – Stay Away!" March 27, 2025 1.0 I had a terrible experience with Acefone.com. Their agent, \[sensitive content hidden\] , completely misrepresented their product. I was told I was purchasing a Predictive Dialer, but after digging into the features, it turns out it’s just an Auto Dialer — and when I called him out on it, he insisted they were the same thing (they’re not). To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail detection. When I asked for a refund of the $100 I had already paid, I was told it wasn't possible. Total rip-off. Do yourself a favor and avoid this company at all costs. Pros Nothing unless you like to completely waste your time Cons Very cumbersome and antiquated auto dialer from the early 2000's Doesn't even have voicemail detection Review Source VN Vernon N. Manager Education Management Used the software for: 6-12 months ### "Buyer beware" August 30, 2024 1.0 Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained. Pros They were eager to set up my account, that is about it Cons When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider. I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently. I regret ever choosing Acefone. Beware! Switched from [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Unlimited minutes. And auto call attendant. Review Source Cody R. Regional Vice President Financial Services Used the software for: I used a free trial ### "Terrible company to do business with" August 10, 2023 1.0 One of the worst commercial software experience's I've ever had. Pros The calls, when connected, connected perfectly with high quality sound Cons The company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company Review Source AS Abdul S. Director Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Excellent " March 7, 2024 5.0 Pros All excellent fantastic excellent customer service cost effective Cons Nothing everything superb no complaints best service Review Source JW Jonathan W. Proprietor Transportation/Trucking/Railroad Used the software for: I used a free trial ### "New Business " October 6, 2021 4.0 Pros Easy to use software along with a very helpful customer service Cons The only thing that I would have liked to see is Company caller id when a customer rang the business Reason for choosing Acefone It came up as the best in the Uk for reliability Switched from [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) Very poor customer service Review Source Response from Acefone January 28, 2022 Thank you Jonathan for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, we try our best to provide valuable features at competitive prices. Serving our customers is our number 1 priority. We would like to assure you that our team will look at your company caller ID suggestion and take necessary actions. We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at contact@acefone.com or call us at 0800-084-3663. TS Thorsten S. Consultant Accounting Used the software for: Less than 6 months ### "Early feed-back" January 27, 2021 4.0 The service team is exceptional. They are keen to help (also AFTER sales conclusion) with information and also with the set-up to manage call handling on the service panel. Pros \- There is a central contact database over all applications Cons \- The contact database has to be duplicated into Acefone's service panel, no synch with online database seem to be possible e.g. with Google, icloud - Even tough 2 phone numbers can be entered with the contact (not much though), only one is offered to dial; there seems to be no selection possible Review Source Response from Acefone April 23, 2021 Thank you for choosing Acefone and sharing your valuable feedback with us. We strive to go above and beyond to give our customers an all-around customer service experience. We are glad you found that helpful. Our customer support team has taken note of your feedback concerning our contact database. We are constantly in the process of improving our products and we are certain that we will be able to address this issue in a future update. In the meanwhile, feel free to reach out to us at contact@acefone.com or at 0800-084-3663 with more details. ~Team Acefone DH Dean H. CEO Consumer Goods Used the software for: 6-12 months ### "great on boarding process " June 27, 2022 4.0 Pros great service quick setup software is great ! Cons can't think of anything that could be improved service and features are great!!! Review Source Response from Acefone November 25, 2022 Thank you for your positive review Mr Dean. At Acefone, our teams are always working to give you a smooth experience. We are glad you found our assistance helpful and features easy to learn. If there's anything else that you'd like to share, feel free to connect with us at contact@acefone.com or at 0800-084-3663. ~Team Acefone AS Ahmed S. CEO Information Services Used the software for: I used a free trial ### "Business Satisfaction" March 9, 2022 5.0 Its Good to use it for my business so easy to understand. Review Source Response from Acefone June 6, 2022 Hi Ahmed, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We are happy to serve your needs through our solutions. If you face any difficulties, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone CM Christopher M. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Fabulous service for 838 Cars " June 16, 2021 5.0 Fab Pros Friendly staff and got the number i needed Cons Took longer to get and felt frustrated Review Source Response from Acefone July 1, 2021 Thank you Christopher for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, our teams work hard on providing all customers with real-time assistance. We are truly sorry for the delay you experienced in receiving your number. We would like to assure you that your feedback is duly noted and concerned departments have been made aware of the issue. We are sure that your future interactions with our support team will be much faster. If you like to give us more information about your experience or have any queries regarding our services, you can contact us at contact@acefone.com or call us 0800-084-3663. ~Team Acefone AP Anthony P. CTO Computer Software Used the software for: 6-12 months ### "Fantastic service" December 21, 2023 5.0 Pros Customer service fantastic always solves issues promptly. Cons Setup can be difficult at times UI could do with being more friendly Review Source MT Mehmet T. Sales Information Technology and Services Used the software for: Less than 6 months ### "Excellent Job." July 18, 2023 5.0 Pros Onboarding, customer friendly, Good Job. Cons Thank you I dont have any Cons for the time being. Review Source MU Muhammad U. Owner Information Technology and Services Used the software for: I used a free trial ### "Excellent Service " March 9, 2022 5.0 Pros Good Service and excellent experience with these guys Review Source Response from Acefone June 6, 2022 Thank you Muhammad for your positive review. We at Acefone pride ourselves on the diligence of our service team and are glad you liked our solutions. If you have any queries, you can always reach out to us anytime at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone MC Michael C. Engineer Online Media Used the software for: I used a free trial ### "Onboarding Session" June 9, 2023 5.0 Pros Easy to get started, helpful support staff Cons Still figuring that out, not much I don't like yet Review Source RW Robert W. Data Analyst Education Management Used the software for: Less than 6 months ### "Acefone Support and Setting up " March 4, 2022 5.0 Pros Good Technical support. Very knowledgeable & patient support from Mohit Cons Hard to get started but as team very responsive not really an issue. Reason for choosing Acefone Good support and value Review Source Response from Acefone June 6, 2022 Thank you Robert for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with our Acefone communication solution.. We have taken your feedback on the setup process and are constantly working to improve it and make it easier for customers to get onboarded seamlessly. If you have any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone JH Jack H. Infrastructure Technician Computer Software Used the software for: Less than 6 months ### "Total Control Pro Review " January 18, 2022 5.0 Pros Integrating the software with Zoho looks to work seamlessly once configured Cons Setting up the intimal integration with Zoho was a little bit confusing Review Source Response from Acefone February 4, 2022 Hi Jack, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more tools and ease operations for our clients. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone IB Isokonda B. pharmacist Pharmaceuticals Used the software for: Less than 6 months ### "On boarding support" March 16, 2022 4.0 Pros The fact that the call can go to my mobile phone when I'm out of the office Cons I'm a new user need time to explore the system Review Source Response from Acefone June 6, 2022 Hi Isokonda, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. Acefone's services are aimed at transforming businesses into the modern workspace. Our multi-device accessibility enables and promotes true remote working. We are glad this service was of assistance to you. If you face any difficulties or have any queries about our solutions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone LO Lisa O. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great product and great customer services. IO would recommend" January 17, 2022 5.0 It works well with for intended services Pros Ease of use with straight-forward instruction and steps Cons So far I haven't yet see any cons as I have just started using it Review Source Response from Acefone February 4, 2022 Hi Lisa, Thank you for choosing Acefone and sharing your valuable feedback with us. Our team will be thrilled to read your kind words. We always aim to deliver unwavering support to our clients and your review affirms our efforts. We're also pleased to know that you found our guide helpful. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone SR Sanja R. Managing director Retail Used the software for: I used a free trial ### "acefone" July 4, 2022 5.0 Pros The software is easy to follow, has all features required. Cons I've just started to using the software so I can point to any cons so far. Review Source Response from Acefone November 25, 2022 Thank you for your valuable time and words, With over 65 features, our products have something to offer for everyone. We are glad you found our cloud services and integrations helpful for your business. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.