# Page 3 | Acefone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Acefone the right VoIP solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/264770/Acefone/reviews --- Acefone 4.6 (135) [View alternatives](https://www.capterra.com/p/264770/Acefone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Page 3 - Reviews of Acefone ## Showing most helpful reviews Showing 51-75 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Maris K. Account Executive Information Technology and Services Used the software for: I used a free trial ### "Acefone Trial so far" March 9, 2022 4.0 Pros The cost was very reasonable and the support was very forthcoming Cons Pipedrive integration was unclear needs more work Review Source Response from Acefone June 6, 2022 Hi Maris, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We understand the essential nature of communication and aim to offer our services at affordable rates with dedicated support. We welcome your feedback on the integration process and would like to assure you that our team is constantly working to enhance our platform and ease the operations for our clients. If you have any difficulties related to integration, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone pF phillip F. Company Director Printing Used the software for: 6-12 months ### "great" February 22, 2021 5.0 Pros Great product. works well. customer service is great, \[SENSITIVE CONTENT HIDDEN\] is very helpful Cons sometimes the recordings are a little laggy and not clear. Review Source Response from Acefone April 23, 2021 Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that you found our product and customer service up to your expectations. We want to help you solve the issue you face with recordings. Do share more details by dropping an email to contact@acefone.com or calling us at 0800-084-3663. In the meanwhile, we will forward your concern to our product team. ~Team Acefone NB Navin B. Director Education Management Used the software for: Less than 6 months ### "Best Customer Service & Connection" May 14, 2021 5.0 Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service. Pros The online portal is very user friendly and the best part is we could sync it with our CRM. Cons The Minutes they're providing per month is pretty decent compared to others. If it was Unlimited, they would be perfect. Review Source Response from Acefone May 28, 2021 Thank you so much for taking the time to review us. We are delighted to hear from you. At Acefone, we aim to deliver excellent services at the most competitive prices. The plans are customisable, and so, you only pay for the services that you use. We understand that some businesses require more minutes for operating, that's why we offer unlimited minutes in our premium plan. You can select our premium plan to enjoy unlimited minutes and uninterrupted communication. You can upgrade your plan anytime with ease. If there's anything else you'd like to share, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone KS Kenneth S. President Marketing and Advertising Used the software for: Less than 6 months ### "Follow up call with \[SENSITIVE CONTENT\]" May 9, 2022 5.0 So far, so good. Pros The ease of setup and working with Acefone customer reps Cons Haven't found any yet problems or anything negative. I just signed up for the service yesterday and today am forwarding the setup details to the person who will use the service daily. Reason for choosing Acefone Good customer reviews, good price and they provided the exact service I required with flexibility Review Source Response from Acefone November 25, 2022 Hello, Thank you for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you found our support team helpful. We spend a great deal of time improving their skills to cater your needs better and faster. We look forward to hearing from you in the future. Also, feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone DG Daniel G. director Staffing and Recruiting Used the software for: Less than 6 months ### "Acefone Hosted Phone Systems Review" January 7, 2021 5.0 Just signed up and looking forward to checking out the AceFine service. \[SENSITIVE CONTENT HIDDEN\] was excellent in his explanation of the service on offer and the signup process. Anyone thinking of signing up I would definitely recommend asking for him to talk you through the process. Hopefully the service is as efficient as \[SENSITIVE CONTENT HIDDEN\]. Pros features and cost. after reseachinng the marcket Ace Fones came out on top Cons not sure yet haven't started, i have just signed up but i will report back once i know!! Review Source Response from Acefone April 23, 2021 Thank you for choosing Acefone and sharing your valuable feedback with us. We are confident that your experience with Acefone's services will be as good as your experience with the onboarding process, if not better. We look forward to hearing from you once you've started using our product. If there's anything else you'd like to share, including future feedback, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone SE Stewart E. Director Construction Used the software for: Less than 6 months ### "Great new phone" March 29, 2022 5.0 Pros Easy to install and use. Help for on boarding brilliant. Cons So far all good, no issues. Working smoothly. Review Source Response from Acefone November 25, 2022 Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we work for our customers to provide you with the best experience at priority. That's why our support team works round the clock to ensure that. If there is anything else that you'd like to know about, we are always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone ST Samantha T. Finance Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "1st Day Using VoIP" June 21, 2022 5.0 Pros It is easy to use, online support is also good Cons This is my first day using it so I cannot comment on it Review Source Response from Acefone November 25, 2022 Hello Ms Samantha, Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team will be thrilled to read this. They spend a considerable time walking everyone through the services in detail. If you still have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone MD Minu D. Director Information Technology and Services Used the software for: Less than 6 months ### "Wonderful service provided by Acefone and their team specially \[SENSITIVE CONTENT HIDDEN\] and his colleagues" December 22, 2020 5.0 It was wonderful. Pros I liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service. Cons The functionality of the software is much more than I needed and that is why I could not find the negative point. Reason for choosing Acefone The overall functionality and the set up team. Review Source Response from Acefone April 23, 2021 Thank you for choosing Acefone and sharing your valuable feedback with us. Your business goals are Acefone's business goals. Hence, we constantly encourage our product team to come up with new features and improve the service's functionality. We are glad that our features are able to help you enrich your communication processes. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone KJ Keith J. CEO Information Technology and Services Used the software for: Less than 6 months ### "Very happy with the service" July 5, 2021 5.0 Very happy Pros Very happy with the service. So refreshing after 4 years with our previous provider. Cons The app is not that great on IOS. Needs to be as good as the Android version. Reason for choosing Acefone Inexpensive and you could actually speak to someone on support! Review Source Response from Acefone October 5, 2021 Hi Keith, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our user-friendly services. We always try our best to meet our client's expectations. Our team is consistently working on making improvements to the IOS version to deliver a great user experience for IOS users. We will resolve this issue at the earliest. In the meantime, if you want to share any further concerns or queries about our services, you can always drop us an email at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone TS Tushar S. Assistant Manager Consumer Goods Used the software for: Less than 6 months ### "Must use app for remote users" May 13, 2022 5.0 Pros All the features are great and the ease of using and understanding each feature. Cons Integration to Oracle is not there, as I'm using the Oracle. But still they have inhouse CRM which is good too. Review Source Response from Acefone November 25, 2022 Hello Mr Mark, Thank you for your review. At Acefone, we're all about you. We spend a lot of time enhancing our customer services so that you can enjoy them effortlessly. We are happy to serve your needs through our solutions and also glad that you liked our feature-rich application. If you feel the need to get in touch with us for anything, reach us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone IM Ibrahim M. Network security Engineer Computer & Network Security Used the software for: Less than 6 months ### "Good " April 20, 2022 5.0 Pros easy to use and great support from their team Cons nothing so far as i have just implemented this set up to have any serious feedback Review Source Response from Acefone November 25, 2022 Hello Mr Ibrahim, Thank you for choosing Acefone and sharing your valuable feedback with us. We always aim to deliver unwavering support to our clients and your review affirms our efforts. We look forward to hear from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone SC Sreeshyam C. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Acefone Review" February 9, 2022 5.0 Pros Acefone has a great Customer Support and the pricing is very much reasonable Cons Setup time was a little longer than expected but they covered all the requirement with Support Review Source Response from Acefone June 6, 2022 Hi Sreeshyam, Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team will be thrilled to read your kind words. We have taken your feedback on the setup time and are constantly working to improve the process to make it easier for customers to get onboarded quickly. Our support team spends considerable time walking everyone through our services in detail. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone FW Fitsum W. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "I have a great start " August 17, 2022 5.0 great so far! Pros I just got to start using the service it comes with great Fut features Cons equipped with modern apps and integration Review Source Response from Acefone September 12, 2022 Hi Fitsum, Thank you for sharing a positive review of our services. We are always glad to hear such words of encouragement from our customers. At Acefone, we strive to provide you with the best possible experience. Reach out to us at contact@acefone.com or call us at 0800-084-3663 in case of any query or concern. - Team Acefone VR Verified Reviewer Director Civic & Social Organization Used the software for: Less than 6 months ### "Great Customer Service" June 20, 2021 5.0 Pros Really great customer service so far, onboarding fast and easy and simple to navigate around the portal, definitely recommend. Cons I haven't found any issues so far, it's useful for what we require it for. Reason for choosing Acefone Cheaper and had better reviews Review Source Response from Acefone July 1, 2021 Thank you for choosing Acefone and sharing your positive experience with us. We take pride in our onboarding process and are glad to hear that your experience was pleasant. At Acefone, our teams work diligently towards developing the most user-friendly solutions at highly competitive prices, so you can start improving your business communications instantly. If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at contact@acefone.com. ~Team Acefone SA Shamsul A. Director Education Management Used the software for: Less than 6 months ### "Customer Service Experience" October 26, 2022 5.0 Good customer service, problem solved promptly. Very much delighted Pros Excellent Customer Service. \[SENSITIVE CONTENT\] was very helpful Cons Customer Service Experience. Very much delighted Reason for choosing Acefone Very much delighted, Good customer service Review Source Response from Acefone November 25, 2022 Hello Mr Shamsul, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our customer support services. It is words like these that motivate us to keep up with the hard work and continue towards even better services. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663 in-case you have any queries to be resolved. ~Team Acefone MG Martin G. Operations Director Mental Health Care Used the software for: Less than 6 months ### "Excellent Customer Service" August 11, 2023 5.0 Pros Very thorough and attentive to all our needs. Cons As we are new users, there is nothing we can see that is a CON. Review Source JM Joe M. Director Accounting Used the software for: Less than 6 months ### "Onboarding From \[SENSITIVE CONTENT\] was excellent." April 11, 2022 5.0 \[SENSITIVE CONTENT\] was excellent, very knowledgeable, diligent and patient. Keep us the good work Pros Easy to use. Excellent voice clarity, stable application and no freezing. Cons The software does not allow copying and pasting of numbers. Review Source Response from Acefone November 25, 2022 Thank you Mr Joe for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible. We are glad you found our onboarding session helpful & we'll also try to work on your suggestion as soon as possible If you face any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone VR Verified Reviewer Owner Accounting Used the software for: I used a free trial ### "Won't let me cancel without justification" August 17, 2022 3.0 Impossible to cancel. Pros I liked the price of this service and the reviews were good. Cons 5 days after payment this was not set up and there was no contact from the provider. I asked to cancel the service and get a refund. In the two since since, I've received 7 phone calls and 9 emails asking me to justify why I wish to cancel. After the 5th email I said I wanted to cancel, I didn't want to explain myself and if they kept calling and emailing to ask me to do so, I would write an online review to advise others this is what can be expected. Review Source Response from Acefone November 25, 2022 Hello, We sincerely apologise for the inconvenience. We will be connecting with our internal team ASAP to understand the cause behind the delay in cancellation. We would like you to give us another chance; we will do everything possible to make up for the unpleasant experience. If there's anything else you'd like to share, reach out to us at contact@acefone.com or call us at 0800-084-3663. - Team Acefone JM Jamie M. Digital Director & Co-Founder Motion Pictures and Film Used the software for: I used a free trial ### "Great Service" April 4, 2022 5.0 great Pros The team were on hand to help me get this set up and running quickly. Cons I couldn't get the basic stuff set up without speaking to someone but they were very helpful and sorted it quickly. Reason for choosing Acefone better pricing Review Source Response from Acefone November 25, 2022 Thank you Ms Jamie, for your positive review. We at Acefone pride ourselves on the diligence of our service team and are glad you liked our solutions. We are constantly working on making the solution even more user friendly to empower you to do basic things all by yourself If you still have any queries, you can always reach out to us anytime at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone RSM Ravi Shekhar M. HR Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Services and Support" April 9, 2021 5.0 Pros I am using this services from past three months. Support system is great and i also have great experience Cons Support team and sales team is very good. we get the responses in very short time frame. Review Source Response from Acefone May 28, 2021 Thank you Ravi for choosing Acefone and sharing your valuable feedback with us. Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive. If there's anything else you'd like to share drop us an email at contact@acefone.com or at 0800-084-3663. ~Team Acefone tR tim R. Technical Director Civil Engineering Used the software for: Less than 6 months ### "Initial set up" March 17, 2022 4.0 Pros Ease of use, clear interface, good support. Cons I havn't used it enough to give an opinion. Review Source Response from Acefone June 6, 2022 Thank you for your review Mr Tim. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our support and services. We pride ourselves in providing solutions that are user-friendly with dedicated support and are glad you found them to your liking. We hope that you have a great experience using our solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us anytime at 0800-084-3663. ~Team Acefone JS Jatinderpal S. Manager Info Systems Accounting Used the software for: Less than 6 months ### "Acefone telecom solution" June 16, 2022 5.0 Acefone has been super easy to setup and is feature rich. \[SENSITIVE CONTENT\] has been a thorough professional and has in-depth product knowledge to address my every query. Pros Cost effective solution that is easy to setup and is feature rich Cons I did not find anything to dislike this thus far Review Source Response from Acefone November 25, 2022 Hello Jatinderpal Thank you for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible. We are glad you found our services helpful. If you face any issues related to the services, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone KL Kenneth L. Director Hospital & Health Care Used the software for: Less than 6 months ### "Happy" April 30, 2021 5.0 Pros It's easy to use, It records and I can use it anywhere. Cons I don't have any issues with it as I have just started to use it. Reason for choosing Acefone Easy friendly staffing Switched from [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) It was expensive Review Source Response from Acefone May 28, 2021 Thank you for taking the time to post this and sharing your valuable feedback with us. We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well. If you are ever stuck with something, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone SM Sania M. Registered Manager Hospital & Health Care Used the software for: Less than 6 months ### "Feedback" May 25, 2022 5.0 very good as the staff are friendly and very helpful Pros how sophisticated it is and easy to use/understand Cons there is nothing that i did not like about he software. Reason for choosing Acefone Acefone provided the service i really needed for my business. Review Source Response from Acefone November 25, 2022 Hello Sania, Thank you for your valuable feedback. Our team focuses on providing the best customer service in the business to help customers like you. If you have any further questions, you can always reach out to us at contact@acefone.com or give us a call on 0800-084-3663. ~Team Acefone AL Abraham L. Director Hospital & Health Care Used the software for: Less than 6 months ### "Acefone Review" January 5, 2022 4.0 Pros Setting up.Use of local landline and price Cons It requires a knowledge base in Information technology to navigate. Review Source Response from Acefone February 4, 2022 Thank you, Abraham, for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with your Acefone communications solution. We believe in consistent improvement and delivering stellar customer support. Thus, our customer support team is available round the clock to offer assistance. Please do not hesitate to reach out to us if you need any assistance or have questions. Contact us at contact@acefone.com or 0800-084-3663. ~Team Acefone Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.