# Page 3 | Acefone Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Acefone the right VoIP solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/264770/Acefone/reviews

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Acefone

4.6 (134)

[View alternatives](https://www.capterra.com/p/264770/Acefone/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Acefone

## Showing most helpful reviews

Showing 51-75 of 134 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Ahmed S.  
CEO  
Information Services  
Used the software for: I used a free trial

### "Business Satisfaction"

March 9, 2022

5.0

Its Good to use it for my business so easy to understand.

Review Source

Response from Acefone

June 6, 2022

Hi Ahmed, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We are happy to serve your needs through our solutions. If you face any difficulties, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

NB

Navin B.  
Director  
Education Management  
Used the software for: Less than 6 months

### "Best Customer Service & Connection"

May 14, 2021

5.0

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

Pros

The online portal is very user friendly and the best part is we could sync it with our CRM.

Cons

The Minutes they're providing per month is pretty decent compared to others. If it was Unlimited, they would be perfect.

Review Source

Response from Acefone

May 28, 2021

Thank you so much for taking the time to review us. We are delighted to hear from you. At Acefone, we aim to deliver excellent services at the most competitive prices. The plans are customisable, and so, you only pay for the services that you use. We understand that some businesses require more minutes for operating, that's why we offer unlimited minutes in our premium plan. You can select our premium plan to enjoy unlimited minutes and uninterrupted communication. You can upgrade your plan anytime with ease. If there's anything else you'd like to share, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

CM

Christopher M.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Fabulous service for 838 Cars "

June 16, 2021

5.0

Fab

Pros

Friendly staff and got the number i needed

Cons

Took longer to get and felt frustrated

Review Source

Response from Acefone

July 1, 2021

Thank you Christopher for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, our teams work hard on providing all customers with real-time assistance. We are truly sorry for the delay you experienced in receiving your number. We would like to assure you that your feedback is duly noted and concerned departments have been made aware of the issue. We are sure that your future interactions with our support team will be much faster. If you like to give us more information about your experience or have any queries regarding our services, you can contact us at contact@acefone.com or call us 0800-084-3663. ~Team Acefone

DG

Daniel G.  
director  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Acefone Hosted Phone Systems Review"

January 7, 2021

5.0

Just signed up and looking forward to checking out the AceFine service. \[SENSITIVE CONTENT HIDDEN\] was excellent in his explanation of the service on offer and the signup process. Anyone thinking of signing up I would definitely recommend asking for him to talk you through the process. Hopefully the service is as efficient as \[SENSITIVE CONTENT HIDDEN\].

Pros

features and cost. after reseachinng the marcket Ace Fones came out on top

Cons

not sure yet haven't started, i have just signed up but i will report back once i know!!

Review Source

Response from Acefone

April 23, 2021

Thank you for choosing Acefone and sharing your valuable feedback with us. We are confident that your experience with Acefone's services will be as good as your experience with the onboarding process, if not better. We look forward to hearing from you once you've started using our product. If there's anything else you'd like to share, including future feedback, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

AP

Anthony P.  
CTO  
Computer Software  
Used the software for: 6-12 months

### "Fantastic service"

December 21, 2023

5.0

Pros

Customer service fantastic always solves issues promptly.

Cons

Setup can be difficult at times UI could do with being more friendly

Review Source

ST

Samantha T.  
Finance Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "1st Day Using VoIP"

June 21, 2022

5.0

Pros

It is easy to use, online support is also good

Cons

This is my first day using it so I cannot comment on it

Review Source

Response from Acefone

November 25, 2022

Hello Ms Samantha, Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team will be thrilled to read this. They spend a considerable time walking everyone through the services in detail. If you still have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

MT

Mehmet T.  
Sales  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent Job."

July 18, 2023

5.0

Pros

Onboarding, customer friendly, Good Job.

Cons

Thank you I dont have any Cons for the time being.

Review Source

KJ

Keith J.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Very happy with the service"

July 5, 2021

5.0

Very happy

Pros

Very happy with the service. So refreshing after 4 years with our previous provider.

Cons

The app is not that great on IOS. Needs to be as good as the Android version.

Reason for choosing Acefone

Inexpensive and you could actually speak to someone on support!

Review Source

Response from Acefone

October 5, 2021

Hi Keith, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our user-friendly services. We always try our best to meet our client's expectations. Our team is consistently working on making improvements to the IOS version to deliver a great user experience for IOS users. We will resolve this issue at the earliest. In the meantime, if you want to share any further concerns or queries about our services, you can always drop us an email at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

MU

Muhammad U.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Excellent Service "

March 9, 2022

5.0

Pros

Good Service and excellent experience with these guys

Review Source

Response from Acefone

June 6, 2022

Thank you Muhammad for your positive review. We at Acefone pride ourselves on the diligence of our service team and are glad you liked our solutions. If you have any queries, you can always reach out to us anytime at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

IM

Ibrahim M.  
Network security Engineer  
Computer & Network Security  
Used the software for: Less than 6 months

### "Good "

April 20, 2022

5.0

Pros

easy to use and great support from their team

Cons

nothing so far as i have just implemented this set up to have any serious feedback

Review Source

Response from Acefone

November 25, 2022

Hello Mr Ibrahim, Thank you for choosing Acefone and sharing your valuable feedback with us. We always aim to deliver unwavering support to our clients and your review affirms our efforts. We look forward to hear from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

MC

Michael C.  
Engineer  
Online Media  
Used the software for: I used a free trial

### "Onboarding Session"

June 9, 2023

5.0

Pros

Easy to get started, helpful support staff

Cons

Still figuring that out, not much I don't like yet

Review Source

FW

Fitsum W.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "I have a great start "

August 17, 2022

5.0

great so far!

Pros

I just got to start using the service it comes with great Fut features

Cons

equipped with modern apps and integration

Review Source

Response from Acefone

September 12, 2022

Hi Fitsum, Thank you for sharing a positive review of our services. We are always glad to hear such words of encouragement from our customers. At Acefone, we strive to provide you with the best possible experience. Reach out to us at contact@acefone.com or call us at 0800-084-3663 in case of any query or concern. - Team Acefone

RW

Robert W.  
Data Analyst  
Education Management  
Used the software for: Less than 6 months

### "Acefone Support and Setting up "

March 4, 2022

5.0

Pros

Good Technical support. Very knowledgeable & patient support from Mohit

Cons

Hard to get started but as team very responsive not really an issue.

Reason for choosing Acefone

Good support and value

Review Source

Response from Acefone

June 6, 2022

Thank you Robert for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with our Acefone communication solution.. We have taken your feedback on the setup process and are constantly working to improve it and make it easier for customers to get onboarded seamlessly. If you have any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

VR

Verified Reviewer  
Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great Customer Service"

June 20, 2021

5.0

Pros

Really great customer service so far, onboarding fast and easy and simple to navigate around the portal, definitely recommend.

Cons

I haven't found any issues so far, it's useful for what we require it for.

Reason for choosing Acefone

Cheaper and had better reviews

Review Source

Response from Acefone

July 1, 2021

Thank you for choosing Acefone and sharing your positive experience with us. We take pride in our onboarding process and are glad to hear that your experience was pleasant. At Acefone, our teams work diligently towards developing the most user-friendly solutions at highly competitive prices, so you can start improving your business communications instantly. If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at contact@acefone.com. ~Team Acefone

MG

Martin G.  
Operations Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Excellent Customer Service"

August 11, 2023

5.0

Pros

Very thorough and attentive to all our needs.

Cons

As we are new users, there is nothing we can see that is a CON.

Review Source

JH

Jack H.  
Infrastructure Technician  
Computer Software  
Used the software for: Less than 6 months

### "Total Control Pro Review "

January 18, 2022

5.0

Pros

Integrating the software with Zoho looks to work seamlessly once configured

Cons

Setting up the intimal integration with Zoho was a little bit confusing

Review Source

Response from Acefone

February 4, 2022

Hi Jack, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more tools and ease operations for our clients. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

VR

Verified Reviewer  
Owner  
Accounting  
Used the software for: I used a free trial

### "Won't let me cancel without justification"

August 17, 2022

3.0

Impossible to cancel.

Pros

I liked the price of this service and the reviews were good.

Cons

5 days after payment this was not set up and there was no contact from the provider. I asked to cancel the service and get a refund. In the two since since, I've received 7 phone calls and 9 emails asking me to justify why I wish to cancel. After the 5th email I said I wanted to cancel, I didn't want to explain myself and if they kept calling and emailing to ask me to do so, I would write an online review to advise others this is what can be expected.

Review Source

Response from Acefone

November 25, 2022

Hello, We sincerely apologise for the inconvenience. We will be connecting with our internal team ASAP to understand the cause behind the delay in cancellation. We would like you to give us another chance; we will do everything possible to make up for the unpleasant experience. If there's anything else you'd like to share, reach out to us at contact@acefone.com or call us at 0800-084-3663. - Team Acefone

JM

Jamie M.  
Digital Director & Co-Founder  
Motion Pictures and Film  
Used the software for: I used a free trial

### "Great Service"

April 4, 2022

5.0

great

Pros

The team were on hand to help me get this set up and running quickly.

Cons

I couldn't get the basic stuff set up without speaking to someone but they were very helpful and sorted it quickly.

Reason for choosing Acefone

better pricing

Review Source

Response from Acefone

November 25, 2022

Thank you Ms Jamie, for your positive review. We at Acefone pride ourselves on the diligence of our service team and are glad you liked our solutions. We are constantly working on making the solution even more user friendly to empower you to do basic things all by yourself If you still have any queries, you can always reach out to us anytime at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

IB

Isokonda B.  
pharmacist  
Pharmaceuticals  
Used the software for: Less than 6 months

### "On boarding support"

March 16, 2022

4.0

Pros

The fact that the call can go to my mobile phone when I'm out of the office

Cons

I'm a new user need time to explore the system

Review Source

Response from Acefone

June 6, 2022

Hi Isokonda, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. Acefone's services are aimed at transforming businesses into the modern workspace. Our multi-device accessibility enables and promotes true remote working. We are glad this service was of assistance to you. If you face any difficulties or have any queries about our solutions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

tR

tim R.  
Technical Director  
Civil Engineering  
Used the software for: Less than 6 months

### "Initial set up"

March 17, 2022

4.0

Pros

Ease of use, clear interface, good support.

Cons

I havn't used it enough to give an opinion.

Review Source

Response from Acefone

June 6, 2022

Thank you for your review Mr Tim. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our support and services. We pride ourselves in providing solutions that are user-friendly with dedicated support and are glad you found them to your liking. We hope that you have a great experience using our solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us anytime at 0800-084-3663. ~Team Acefone

LO

Lisa O.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product and great customer services. IO would recommend"

January 17, 2022

5.0

It works well with for intended services

Pros

Ease of use with straight-forward instruction and steps

Cons

So far I haven't yet see any cons as I have just started using it

Review Source

Response from Acefone

February 4, 2022

Hi Lisa, Thank you for choosing Acefone and sharing your valuable feedback with us. Our team will be thrilled to read your kind words. We always aim to deliver unwavering support to our clients and your review affirms our efforts. We're also pleased to know that you found our guide helpful. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

KL

Kenneth L.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Happy"

April 30, 2021

5.0

Pros

It's easy to use, It records and I can use it anywhere.

Cons

I don't have any issues with it as I have just started to use it.

Reason for choosing Acefone

Easy friendly staffing

Switched from

[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)

It was expensive

Review Source

Response from Acefone

May 28, 2021

Thank you for taking the time to post this and sharing your valuable feedback with us. We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well. If you are ever stuck with something, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

SR

Sanja R.  
Managing director  
Retail  
Used the software for: I used a free trial

### "acefone"

July 4, 2022

5.0

Pros

The software is easy to follow, has all features required.

Cons

I've just started to using the software so I can point to any cons so far.

Review Source

Response from Acefone

November 25, 2022

Thank you for your valuable time and words, With over 65 features, our products have something to offer for everyone. We are glad you found our cloud services and integrations helpful for your business. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

AL

Abraham L.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Acefone Review"

January 5, 2022

4.0

Pros

Setting up.Use of local landline and price

Cons

It requires a knowledge base in Information technology to navigate.

Review Source

Response from Acefone

February 4, 2022

Thank you, Abraham, for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with your Acefone communications solution. We believe in consistent improvement and delivering stellar customer support. Thus, our customer support team is available round the clock to offer assistance. Please do not hesitate to reach out to us if you need any assistance or have questions. Contact us at contact@acefone.com or 0800-084-3663. ~Team Acefone

JB

John B.  
Tech Lead - Sr Architect Geospatial Apps & Insight  
Oil & Energy  
Used the software for: Less than 6 months

### "JBruton-Acefone Review"

January 25, 2022

4.0

Ver

Pros

The additional features that are not standard with a landline.

Cons

windows download constantly asks for upgrades to be downloaded.

Review Source

Response from Acefone

June 6, 2022

Hi John, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your feedback. We would like to assure you that we have taken it into consideration and are working to improve our services. If you have any questions or problems, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

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