--- title: "BIK Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BIK Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more." source_url: "https://www.capterra.com/p/264836/Bikayi/" page_type: "product" language: "en" --- # BIK Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) BIK ## What is BIK? BIK.ai - A Powerful marketing tool aims to revolutionise the way eCommerce brands target, re-engage, and manage their customers on WhatsApp, helping them drive higher conversions and increase revenue by 45% through its AI-powered intelligent platform. Changing trends in customer shopping behaviour and technological advancements, there is a major shift towards conversational commerce. Brands are now using messaging channels to sell directly to customers. Our partnership with WhatsApp. ## What is BIK used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BIK?[Manage this product listing](https://www.g2.com/products/bik/claim_requests/new?auto=true) ## BIK Overview Updated September 2026 AI summary BIK serves enterprise and midsize organizations seeking a conversational marketing and email marketing platform that combines real-time chat, chatbots, audience targeting, and multi-channel communication. With features for lead management, campaign execution, reporting, and automation, BIK enables teams to engage prospects, qualify leads, and manage conversations across web, SMS, and email via cloud-based deployment on multiple operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BIK 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (199) Value For Money 0.0 (0) Value For Money 4.5 (147) Customer Service 0.0 (0) Customer Service 4.6 (152) ## BIK alternatives [Drift](https://www.capterra.com/p/227417/Drift/) [4.5 (200)](https://www.capterra.com/p/227417/Drift/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227417/Drift/) [charles](https://www.capterra.com/p/229087/Charles/) [4.4 (21)](https://www.capterra.com/p/229087/Charles/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/229087/Charles/) [Freshmarketer](https://www.capterra.com/p/226111/Freshmarketer/) [4.4 (25)](https://www.capterra.com/p/226111/Freshmarketer/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/226111/Freshmarketer/) Highest Rated [Smith.ai](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) [4.9 (48)](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) ## FAQs about BIK Overview ### What company size and specific industries is BIK built for? BIK is designed for enterprise B2B companies and D2C brands that need a solution tailored to business-to-business sales or direct-to-consumer operations. It fits organizations in those two segments rather than a broad range of general small business or industry use cases. Features and Usability ### What are the key features of BIK? BIK offers omnichannel customer communication tools such as live chat, chat/messaging, SMS messaging, and one-to-one messaging, plus chatbot support. It also includes CRM, contact and customer databases, lead capture, lead management, lead nurturing, audience targeting, campaign management, email automation, real-time analytics, and reporting. Getting Started and Support ### What training and onboarding options does BIK offer? BIK provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual explanations for self-paced review. Getting Started and Support ### What customer support options does BIK offer? BIK provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. These channels give users multiple ways to get help, from self-service articles and community guidance to direct contact by phone or live agents. ## Features AI summary Based on 1,088 Marketing Automation reviews Capterra data shows that buyers of conversational marketing platforms rank the following features as their top priorities: - **Chat/Messaging** (**64%** of reviewers rated this feature as critical) - **Campaign Management** (**57%**) - **Chatbot** (**56%**) BIK supports all three features that reviewers rate most highly: **Chat/Messaging**, **Campaign Management**, and **Chatbot**. Together, these capabilities help businesses manage customer conversations, run targeted outreach at scale, and automate responses across the buyer journey, allowing teams to improve engagement and respond faster to leads and customers. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns API Application programming interface that allows for integration with other systems/databases Appointment Scheduling Schedule appointments via a calendar Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention BIK 43 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Group Messaging: Group messaging lets multiple people carry on a group conversation - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - One-to-One Messaging: Send personal messages to clients or attendees - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website: Conversations enacted through embedding or pop-ups on websites. --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.