--- title: "Ticker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ticker Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/264877/Ticker/" page_type: "product" language: "en" --- # Ticker Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ticker ## What is Ticker? Communications Platform as a Service that integrates digital channels as WhatsApp, Messenger, Instagram and more. Companies can create chatbots in few minutes, send broadcast campaigns of marketing or sales, and manage and centralize its communications of many users under unique account. ## What is Ticker used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9.99 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Ticker Overview Updated September 2026 AI summary Ticker offers small businesses a cloud-based solution for managing customer communications across channels, integrating tools for CRM, interaction tracking, and customer history. It supports live chat, chatbot features, and marketing automation, along with workflow management and template options. With third-party integrations, API access, and social media integration, Ticker helps centralize customer support and engagement efforts. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ticker 4.7 (9) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (9) Ease Of Use 4.6 (1,769) Value For Money 4.4 (9) Value For Money 4.6 (1,519) Customer Service 4.9 (9) Customer Service 4.7 (1,538) ## Ticker alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) [Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (140)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156723/Gladly/) ## FAQs about Ticker Overview ### What company size and specific industries is Ticker built for? Ticker is designed for companies of all sizes that run customer support, marketing, or sales operations and need to connect multiple communication channels under one account. It fits organizations in any industry where teams manage customer communication across different channels from a single place. Features and Usability ### What are the key features of Ticker? Ticker offers chatbot and chat/messaging tools for customer communication and support, plus inbox management, customer history, and interaction tracking. It also includes lead generation, workflow automation, alerts/notifications, autoresponders, dashboard reporting, activity tracking, CRM, API access, and third-party integrations for multi-channel communication. Integrations ### Which third-party tools and platforms does Ticker integrate with? Ticker integrates with Facebook Business Suite, HubSpot CRM, Instagram, Twilio, WhatsApp, and Zendesk Suite. These integrations cover social media, CRM, messaging, and customer support tools, giving Ticker a set of six third-party connections for managing campaigns, contacts, conversations, and service workflows. Getting Started and Support ### What training and onboarding options does Ticker offer? Ticker provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and questions in real time. Documentation gives written reference material for self-paced review. Videos offer visual walkthroughs that users can revisit as needed. Getting Started and Support ### What customer support options does Ticker offer? Ticker provides email/help desk, a knowledge base, phone support, and chat. Support details are listed in the product catalog, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Ticker includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in real time. However, it does not offer **SMS Messaging**. Instead, it provides other features that reviewers also rate highly, including **Customer History** (**35%**), **Third-Party Integrations** (**35%**), and **Alerts/Notifications** (**33%**), helping businesses keep context from past interactions, connect communication workflows with other systems, and stay on top of important updates. Chat/Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Customer History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges CRM 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Inbox Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Social Media Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Ticker 23 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Generation: Manage the process of attracting and converting business prospects into leads - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (9) 4.6 Based on 9 reviews ## Pricing Value for money 4.4 (9) Free Version Basic $9.99 Per User,Per Month Value for money 4.4 (9) 4.4 Based on 9 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 4.7 Based on 9 reviews Filter by rating 5(6) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JY Jhonny Y. Gerente de Marketing Telecommunications ### "Software bastante útil para la gestión de la comunicación con el cliente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2022 Es una muy buena aplicación que ofrece muy buenas funcionalidades por un precio bastante razonable, considero que hay pequeñas mejoras por hacer, pero en general el desempeño es muy bueno. Pros Es un software de fácil integración con las aplicaciones de mensajería de las diferentes redes sociales, el soporte posventa es de primera ya que responden muy rápido ante cualquier incidente, el chatbot ayuda muchísimo para automatizar la atención a los clientes en horarios donde no hay un asesor conectado. Cons Deberían tener una app móvil para una mejor gestión de los chats desde cualquier lugar. Cuando un cliente anterior vuelve a escribir sería bueno retomar la conversación en donde se quedó, y no aparecer como si fuera un nuevo cliente ya que lo puede atender otro asesor y no saber qué es lo que el cliente estaba necesitando. A veces los mensajes tienen un periodo de demora al ser enviados y eso genera confusión al conversar con el cliente. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Alonso S. Analista de Marketing Investment Management ### "Reseña de Ticker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2022 Pros Lo que más me gusta de Ticker es que en una plataforma puedes etiquetar y asignar chats. Cons Lo que menos me ha gustado es que no tenga un soporte de bloqueo a los que hacen spam. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ana A. Sales Account Architecture & Planning ### "Ticker en Casa Rosselló" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2022 Unificar todas las comunicaciones externas y mejorar las ventas digitales Pros Su usabilidad y gestión de canales digitales. Cons Quizas faltan algunas funcionalidades, pero se que es un proceso en marcha. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ricardo M. Gerente Comercial Events Services ### "Reseña - Ticker" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 25, 2022 Nos permite tener una respuesta rápida a consultas que tenemos diariamente, y que fácilmente un robot puede responder. Pros La facilidad para crear respuestas automáticas. Cons Hay algunos bugs que todavía no se resuelven. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paul F. COORDINADOR DE MARKETING Telecommunications ### "Ventajas de usar una plataforma Multiusuario con Ticker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2022 Desde que usamos la plataforma ahora gestionamos de manera más ordenada y rápida toda la atención de nuestros clientes desde un único canal. Pros El uso de la plataforma es rápido y fácil de usar, además me permite tener todo más ordenado y me permite gestionar mejor todos mis chats. Cons Creo que se deberia de poder responder los mensajes pasando las 24 hrs. ya que muchas veces no se pueden responder los mensaje en el día, ya sea porque no son dias laborales o por los feriados largos. Switched from [Leadsales CRM](https://www.capterra.com/p/215729/Leadsales-CRM/) la plataforma de leadsales era mediante escaneo de QR lo cual hacia que a veces no se enviaran los mensajes o no se sincronicen los mensajes. Reasons for choosing Ticker Es más ordenado y de fácil uso de usar e implementarse. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jean B. CEO Marketing and Advertising ### "La mejor decisión" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2022 Actualmente Ticker nos ha ayudado en el descongestionamiento del tráfico WhatsApp y en la gestión de mensajes a nuestros clientes, así mismo, nos ayuda mucho en la reportería mes a mes. Pros El Software fue tan sencillo que en un día aprendimos casi el 90% sobre el uso de la plataforma, así mismo, integra un árbol de decisiones que ayuda mucho a nuestros clientes. Cons Creemos que podrían mejorar en el soporte ya que en los planes básicos actualmente solo te brindan la comunicación vía chat. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FJ Froni J. CEO Insurance ### "Buen servicio!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 20, 2022 Pros La automatizacion y herramientas que brinda Cons falta de resolver al instante una falla en el software Reasons for choosing Ticker Por las caracteristicas del sistema, su constante actualizacion y avance Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Luis Ricardo B. Community Manager Sports ### "Reseña Ticker Club Deportivo Colinas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 19, 2022 Es una herramienta que cumple con su objetivo y soluciono un problema de comunicacion en nuestra empresa. Pros La integración de los canales de comunicacion, las funciones de multi agentes, y la capacidad de transferir estos mensajes. Cons Lo complicado que es crear una plantilla y esta sea aprobada. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Ticker Precio y funciones. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Ricardo M. Co-Founder Textiles ### "Ticker me ayuda a mis procesos de atención al cliente" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 22, 2022 Desde el primer día de uso me pareció muy fácil de utilizar la plataforma. Y, cuando necesitaba ayuda, su equipo de soporte siempre estaba disponible. Pros Que puedes acceder a la API de WhatsApp sin costo de implementación. Solo tengo que pagar por consumo. Cons Que le falta el apartado de voz y/o llamadas. Switched from [Cliengo](https://www.capterra.com/p/158756/Cliengo/) Un servicio muy costoso. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Ticker Por la calidad-precio. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.