--- title: "Fireberry Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fireberry Software - reviews, pricing plans, popular comparisons to other Business Management products and more." source_url: "https://www.capterra.com/p/264979/Fireberry/" page_type: "product" language: "en" --- # Fireberry Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fireberry ## What is Fireberry? Fireberry CRM simplifies business management by offering customizable solutions for customer relationship management. It streamlines workflows, tracks interactions, and centralizes data, ensuring efficient operations. With features like automated task management, insightful analytics, and personalized customer engagement tools, Fireberry empowers businesses to optimize processes, boost productivity, and drive growth. ## What is Fireberry used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Business Management](https://www.capterra.com/business-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fireberry?[Manage this product listing](https://www.g2.com/products/fireberry/claim_requests/new?auto=true) ## Fireberry Overview Updated September 2026 AI summary Fireberry offers business management, CRM, and customer service capabilities for organizations of all sizes. It brings together tools for sales automation, project management, financials, and marketing, with options for AI Copilot, customizable features, and mobile access. Fireberry is available on multiple platforms, supporting teams that need flexible management and integration across business functions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fireberry 5.0 (8) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $35 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (8) Ease Of Use 4.0 (18,145) Value For Money 5.0 (8) Value For Money 4.0 (12,831) Customer Service 4.6 (8) Customer Service 4.1 (14,063) ## Fireberry alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/264979/Fireberry/alternatives/) ## FAQs about Fireberry Overview ### What company size and specific industries is Fireberry built for? Fireberry is designed for businesses of any size across all industries, including small companies, mid-market organizations, and larger enterprises. It suits teams that need a cloud-based business management platform for sales, marketing, and service in a wide range of sectors. Features and Usability ### What are the key features of Fireberry? Fireberry offers CRM, contact and client management, sales pipeline management, lead capture and lead qualification, plus marketing automation and campaign management. It also includes support ticket management, project management, billing and invoicing, reporting and analytics, workflow management, and third-party integrations for sales and service operations. Pricing ### How much does it cost and what fees or limitations are included? Fireberry offers a free version and three paid plans: the $35 per user/month Standard plan, the $45 Professional plan, and the $75 Enterprise plan. Standard supports up to 3 users, Professional up to 5, and Enterprise up to 10, with integrations, mobile access, and higher data limits. Integrations ### Which third-party tools and platforms does Fireberry integrate with? Fireberry connects natively to 13 third-party tools, including communication, marketing, and productivity platforms such as Aircall, Gmail, Google Calendar, Google Contacts, Microsoft 365, Mailchimp, Google Ads, Facebook Business Suite, PayPal, Wix, WordPress, Make, and Zapier. Getting Started and Support ### What training and onboarding options does Fireberry offer? Fireberry provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Fireberry offer? Fireberry provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support experience details are not reflected in the available review data, so no user feedback on response times, helpfulness, or common issues can be stated here. ## Features AI summary Based on 6,813 Business Management reviews Capterra data shows that buyers of business management software rank the following features as their top priorities: - **Workflow Management** (**57%** of reviewers rated this feature as critical) - **Client Management** (**57%**) - **Task Management** (**55%**) Fireberry supports all three features that reviewers rate highest: **Workflow Management**, **Client Management**, and **Task Management**. Together, these capabilities help businesses coordinate processes, maintain stronger client relationships, and keep day-to-day work on track, allowing teams to manage operations more efficiently and stay organized as work moves forward. Workflow Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Task Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Contact Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CRM 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Sales Pipeline Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status API 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Fireberry 71 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Management: Manage contact details and communication with clients - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Forecasting: Form predictions based on past and present data/trends - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Segmentation: Group leads or contacts based on their specific characteristics - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Training Management: Track employee/learner's progression through training programs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (8) 4.9 Based on 8 reviews ## Pricing Value for money 5.0 (8) Free Version [View pricing plan details](https://www.capterra.com/p/264979/Fireberry/pricing/) Standard $35.00 Per User,Per Month It includes: - Up to 10,000 accounts - Up to 10,000 contacts - Tasks and calendar - Integrations and API connections - Fireberry app for all mobile devices Professional $45.00 Per User,Per Month It includes: - Up to 200,000 accounts - Up to 200,000 contacts - Up to 150,000 tickets - Tasks and calendar - Integrations and API connections - Fireberry app for all mobile devices - Automatic email notifications for upcoming meetings - Project management - Calculated fields - Dynamic forms & fields Enterprise $75.00 Per User,Per Month It includes: - Unlimited customers - Unlimited tickets - Unlimited contacts - Unlimited automations - Tasks and calendar - Integrations and API connections - Fireberry app for all mobile devices - Automatic email notifications for upcoming meetings - Project management - Calculated fields - Dynamic forms & fields - Pre-set automations to save time - Advanced data security options - Create custom buttons - Time dependent automations - Custom dashboards Value for money 5.0 (8) 5.0 Based on 8 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (8) 4.6 Based on 8 reviews ## User reviews Overall rating 5.0 Based on 8 reviews Filter by rating 5(8) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RB Ron B. CEO Industrial Automation ### "A System That Gives Me Peace of Mind" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 1, 2025 In general, I’ve implemented over 100 CRM systems in the past three years, and the strongest and best system I offer to clients is this one. I wholeheartedly believe it's the most powerful system for service-based businesses — the world I specialize in. Pros I really love the system – also because of the leadership, guidance, and automations on the side. Clear dashboards, accessible people, and real-time data – in clear visibility – it’s possible to grow with it, to add more team members, and everything stays in one place instead of being scattered across systems. This peace of mind, where the business owner sits in one place and gets a clear picture to keep growing the business – that's worth everything. Cons I don’t really like the limitation on the number of users required to start using the system, and the fact that it's not possible to purchase additional automations for an extra monthly fee — instead, you have to upgrade the entire plan. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) The system wasn’t suitable for managing leads, work orders, and retainers — it was solely focused on task management. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TA Tal A. General Manager - Growth and Partner Strategy Information Technology and Services ### "Fireberry CRM – True Smart, Flexible, and Built for True Real Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2025 From my experience as a business partner and implementer, Fireberry fits companies of all sizes, from small to large. Unlike systems like Salesforce, you don’t need an expert or developer to manage it. I’ve seen that anyone with some technical skills can easily take control because it’s a true no-code system. With the launch of Fireberry Marketing, my clients can now connect their marketing teams directly to the system, allowing them to manage their customer journeys right from within the platform. Pros The flexibility of the platform. You can really tailor it to your business processes without needing heavy development work. For teams across Europe, where workflows often vary by country or industry, this flexibility makes a big difference. Also, the support team is responsive and open to feedback, which helps a lot during onboarding. Cons Right now, there’s no built-in customer portal, which has been disappointing for some of my clients. I currently offer a third-party solution to fill this gap. I really hope this will be resolved by the end of this year or early 2026, with the release of Fireberry Service. There's no official launch date yet — that’s just my personal hope. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) As a business partner and implementer, I move clients from various systems, including Salesforce. The main reasons are the difficulty and cost of making changes in those systems, and often the lack of built-in features for smooth, easy customer journey management and automation internally—without needing external tools. Alternatives considered [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reasons for choosing Fireberry Even though Monday.com is a good system, to really benefit from it you need to get the Enterprise package. Clients usually prefer to have everything in one CRM system, not split across three separate tools in the same account like Monday does. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RW Roee W. CEO Computer & Network Security ### "Amazing CRM Product: Fireberry Delivers Results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2023 Our experience with Fireberry has been overwhelmingly positive. The software has significantly improved our customer relationship management, boosting productivity and helping us stay ahead of any CRM software trends. Pros Fireberry's CRM totally amazed us with its mix of features that made handling customer request fast. The user interface was so easy to get the hang of, and the tools let us dive deep into what our customers were up to. This tool as a management tool was a game-changer. The most importantly, we could tweak the software to fit our business perfectly. Cons For a long time, changes used to take a while to happen. However, at this moment, things are going really well, and the team sets an update every couple of months. As a user, I get the idea before the update even goes live and love to see what's coming next. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Oded O. Project Manager Civil Engineering ### "CRM for every industry!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2023 The ability to get a 360 picture of my business at any moment and the communication with my customers is priceless. At any given moment I can be updated on the status of each project, in communication with each client and get a glimpse of my meetings and tasks in a daily schedule. Fireberry's automations help me turn manual and long processes into fast and automatic processes and streamline the entire sales process. Pros As an employee in the construction industry, the system helps me in managing our construction projects processes, communicating with customers and in managing the organization's HR. The ability to design and customize the system to my needs helps our organization work better and move faster in changing environmental conditions. Cons As a mobile worker, who spends a lot of time on the go, working with the mobile app is very important to me and there are some things that can be improved in order to make it from very good to excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Roni M. business dev manager Marketing and Advertising ### "Intuitive and easy to use CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 4, 2023 i love it, it took me few weeks but now i know how to use it for my needs and more! Pros Intuitive and easy to use, lots of tools that tought me alot along the way and improved my insights Cons sometimes the work flow is interopted and not as amooth as should be Alternatives considered [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reasons for choosing Fireberry i was familiar to me from my last work place Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Rotem D. IT AND CIO Manager Cosmetics ### "CRM system recommendation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2023 Pros An excellent, flexible, reliable CRM system with excellent service providers. Cons I have no shortcomings - and even when there are gaps, they are taken care of accordingly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 30, 2023 Rotem, Thank you so much for taking the time to leave us an excellent review. DL Daniel L. VP Mutual Funds Financial Services ### "Game-changer for our sales team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 I've been using Fireberry CRM for about 3 years and it's been a game-changer for our sales team. The automation features have saved us a lot of time and effort, and the dashboard provides great visibility into our sales pipeline. Overall, I highly recommend it. Pros The contact management and project management features are particularly helpful, and the integrations with Facebook ads and Gmail save us a lot of time. Cons Maybe if there was an integration with tool from the finance world it would be helpful to me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ronit C. Marketing Manager Education Management ### "Highly recommend 🌟" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2023 Overall, we highly recommend Fireberry CRM to any business looking for a comprehensive and user-friendly customer relationship management solution. The system is powerful, easy to use, and has helped us improve our communication, increase our sales, and ultimately grow our business. Pros One of the things we appreciate most about Fireberry CRM is the contact management feature. It allows us to keep track of our customers' contact information, purchase history, and preferences all in one place. The system also makes it easy to segment our customers based on different criteria, which has helped us personalize our marketing efforts and improve customer engagement. Cons I don't have any Cons about Fireberry CRM. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.