# WorkStory Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WorkStory the right Performance Management System solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265004/WorkStory/reviews --- WorkStory 4.5 (102) [View alternatives](https://www.capterra.com/p/265004/WorkStory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 29th, 2026 # Reviews of WorkStory Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews JS Jose S Resource AnalystRenewables & Environment, 11 - 50 employeesUsed the software for: Less than 6 months. “A big plus for using this app is the convenience of customization options, in essence which method of contact and notifications works best for you. “ August 26, 2025 AG Aneta G ControllerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “One downside I’ve experienced is the high volume of review requests, which can feel overwhelming to manage and may lead to notification fatigue, making it harder to give each request proper attention.“ March 25, 2026 JB Joseph B Senior Software EngineerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Their common sense approach has made the performance review process magnitudes easier and less stressful. “ March 26, 2026 MN Miłosz N Quality AssuranceComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “The only thing I found currently is that the notifications of new goals specified in the systems are not send with an email or Teams message. But that's rather a minor issue.“ March 26, 2026 JS Jose S Resource AnalystRenewables & Environment, 11 - 50 employeesUsed the software for: Less than 6 months. “This allows for feedback and surveys to be integrated within the communication tool that a person uses most often.“ August 26, 2025 MS Matthew S Programmatic TraderMarketing and Advertising, 51 - 200 employeesUsed the software for: I used a free trial. “Related to this volume, I found it often challenging to provide unique, thoughtful comments that were distinct from previous answers, leading to repetition and potential review fatigue.“ November 18, 2025 ES Eleonora S DesignerArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “I like that I don't have to wait a whole year to receive feedback about my performance, and also the fact that it asks a variety of coworkers and compiles the reviews is extremely helpful since it serves as a record of my performance.“ September 19, 2024 JB Joseph B Senior Software EngineerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Before WorkStory, completing annual performance reviews was drudgery. “ March 26, 2026 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shamir D. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Helpful tool is getting consistent feedback!" August 30, 2022 4.0 Overall it has been a great experience! The team has been very helpful and responsive, including providing recommendations and taking feedback. Pros It's great that it is designed specifically to gather ongoing feedback in small snippets. Cons At times the use of the tool on the backend is not as intuitive as I would like, making it a little challenging to make changes or to look at the data the way I would like. Review Source Response from WorkStory September 1, 2022 Thank you for the review Shamir! We're happy to hear that your overall experience has been great and that the team has been helpful. We love that you're getting what you need out of the ongoing feedback and we'll reach out to make sure you're able to access the data so that you can pull out the most relevant aspects to support your decision-making. JS Jose S. Resource Analyst Renewables & Environment Used the software for: Less than 6 months ### "Gotta Start Somewhere" August 26, 2025 5.0 WorkStory is a good option for companies modernizing their performance review process. This allows to shift from infrequent, manual reviews to a system of automated, consistent feedback. The AI-powered summarization and seamless integration within existing communication tools, saves time and provide managers with valuable data-driven insights. Additionally, I for one would like to welcome out new AI overlords. Pros A big plus for using this app is the convenience of customization options, in essence which method of contact and notifications works best for you. This allows for feedback and surveys to be integrated within the communication tool that a person uses most often. Cons In my opinion, the biggest challenge is at the beginning, when one starts using the app. There is a bite of a learning curve, but the apps does have a user-friendly interface to learn the ins and outs. Review Source Response from WorkStory August 27, 2025 Thanks so much Jose! We love hearing that the customization and integration options are working well for you. And yes—we’re all learning how to best integrate AI into our work! Let us know if we can help as you continue exploring! CL Caitlyn L. Programs Executive Government Relations Used the software for: Less than 6 months ### "Feedback on Workstory User Interface and Points of Improvements" August 20, 2024 3.0 Overall, the goal of the Workstory tool is good and the idea to make year-end reviews more measureable is definitely something HR representatives stuggle with. But the execution and platform should be more accessible and easily understood by the user - the employees - so that they look forward to seeing the feedback received rather than spending half the time looking for where the reviews are. Pros The ability to rate your colleagues easily with the star rating system Cons The user interface - the dashboard could be improved for seamless browsing. For example, what's the difference between home and dashboard? People can be reworded as Team Members, there's shouldn't be this may tabs for my personal profile, organisation/hierarchy can fall under people/team members rather than it being a whole other dropdown. The filters under the dahsboard has a loophole where if i select filter by managers, I can see what my manager has reviewed about me, even though they say it's anonymous (defeating the anonymous feature); likewise with other filters. The different tabs under the dashboard can be moved as a drop down on the side panel, also the user profile tab is the same as the personal information tab. What does each emoji mean on the score (analytics)? How is the analytics measured? Review Source Response from WorkStory September 23, 2024 Hey Caitlyn, thank you for your detailed feedback! We’re glad you enjoy the ease of evaluation and this information is great to receive as we're are always working on improving the platform's navigation and usability. If you're encountering any issues with anonymity, please feel free to reach out to us directly as this is something we take quite seriously. Thank you again and please email us or contact your administrator to share any questions or concerns moving forward. SN Sharon N. Senior Consultant Management Consulting Used the software for: Less than 6 months ### "WorkStory - Review from a New User " March 19, 2025 5.0 We are relatively new to this, and so far so good. Looking forward to when we expand our usage within the company. Pros I like how the messages appear in my 'Teams' environment, as I see that notification more frequently when it shows up. I also like that you may choose whether to submit anonymously or not. Cons It may be due the way we are set up, but answers have to be submitted on each question, rather than all with one 'submit'. But I could also see where if you want to be anonymous on one and not on the other, this would make sense. Review Source Response from WorkStory March 21, 2025 Hi Sharon – thanks so much for your thoughtful review! We’re glad to hear the Teams notifications are working well for you and that the option to respond anonymously is helpful. You’re absolutely right that the questions are sent individually to allow for flexibility—so you can choose to share anonymously or not, one question at a time. We really appreciate your feedback and are excited to support your team as you continue to expand your use of WorkStory! KS Kyle S. AV Technician Information Technology and Services Used the software for: 6-12 months ### "WorkStory Review" December 25, 2024 5.0 We use WorkStory to review each other and it brings a positive atmosphere to the workplace. Pros It’s great for spreading positivity in the workplace and is fun to do. Cons WorkStory has not given me any reason to not like it. Review Source Response from WorkStory January 2, 2025 Hey Kyle, thanks so much for the positive review. We're pumped to hear that the review process is having such a positive impact in your workplace (and the fact that you find it—dare we say—fun to do)! Feel free to connect with us directly if you have any questions or concerns. Thanks again! NB Nicholas B. Warehouse Telecommunications Used the software for: 1-2 years ### "Useful Feedback Tool in the Workplace" January 10, 2025 4.0 Pros I like that WorkStory gives you the chance to provide constructive feedback to your colleagues Cons I find that I get the same questions for the same people often. Review Source Response from WorkStory January 13, 2025 Hi Nicholas, thanks for the positive review! We appreciate that you're a fan of WorkStory's approach to giving constructive feedback. When it comes to receiving the same questions/questions for the same people those are things that can certainly be adjusted. We would suggest you reaching out to your system administrator to help make the changes! Feel free to reach out directly with any questions or concerns! RC Rob C. Managing Director International Computer Software Used the software for: I used a free trial ### "Powerful tool to give higher quality reviews with data gathered throughout the year." October 8, 2024 5.0 My experience was good as I got used to the cadence and expectations of filling out answers to questions from my pears and team members. Pros The ability to take feedback gathered during the year and compose a review for your team members with the help of AI which generates the initial review and edit into a personal review. This allows for more accurate information as the source and the outcome is a quality review in less time. Cons It will take some time to get the system setup for the appropriate cadence, but once that time is taken for tailoring to the needs of the team and is streamlined for quick feedback events, it becomes a very useful tool. Review Source Response from WorkStory October 18, 2024 Hi Rob, thank you so much for sharing your thoughtful review of WorkStory! We’re thrilled to hear that you’re finding the tool valuable, especially in gathering feedback throughout the year and streamlining the review process with the help of AI. It’s great to know that it’s helping you produce more accurate and timely performance reviews—exactly what we aim for. We completely understand that getting the system set up to match the specific needs of your team can take some time. Tailoring it to your workflow is key, and we appreciate your patience in doing that. If you ever need any tips or guidance as you continue to fine-tune the process, we’d love to help! Please don’t hesitate to reach out if you have any questions or suggestions as you continue to use WorkStory. ES Eleonora S. Designer Architecture & Planning Used the software for: Less than 6 months ### "Workstory Review" September 19, 2024 5.0 Very positive, I recently started using it and am very pleased by being able to see feedback and also feel like my opinions matter. Pros I like that I don't have to wait a whole year to receive feedback about my performance, and also the fact that it asks a variety of coworkers and compiles the reviews is extremely helpful since it serves as a record of my performance. Cons I think that the questions should be more tailored to each person's role and relationship. Review Source Response from WorkStory October 14, 2024 Thanks for the review Eleonora. We're happy to hear that you like our more continuous approach and that it provides you with more feedback throughout the year, rather than you having to rely on an annual conversation. As for the questions, we can certainly work with your team to customize them as much as you'd like! We'd recommend sending a quick note to your team administrator so that they can work with us to tailor the questions as needed for each role and relationship. Please feel free to reach out with any questions along the way! EF Elijah F. Labor Construction Used the software for: Less than 6 months ### "Wonderful experience " October 11, 2024 5.0 Pros Smooth and worth it to connect teams together at the company Cons I with there would be a fully anonymous feature Review Source Response from WorkStory October 18, 2024 Thank you Elijah for taking the time to provide a review for us. We're very happy to hear that you're having a great experience and that it's helping to connect your teams internally. We do offer additional anonymity features however those options are up to your team administrator to implement—some prefer to make them available to users while others may not. If you have any questions as you continue using WorkStory, please feel free to reach out directly. Thanks again! Alexandra Z. Senior SEO Strategist Marketing and Advertising Used the software for: 6-12 months ### "OK but not great" December 27, 2022 3.0 Pros I like the prompted questions. I also like that I can write reviews for other colleagues. Cons Not everyone receives the same categories of reviews. Review Source Response from WorkStory December 28, 2022 Hey Alexandra, thank you for the review. Happy to hear that you like our mechanism for automatically prompting questions for peer review and feedback. With regard to the categories - the system tries to maintain a relatively even number of reviews per category. As such, you should expect to receive review requests from different categories over time. Please feel free to reach out with any questions! Thanks again. JM Jacqueline M. Tier2 Specialist Environmental Services Used the software for: I used a free trial ### "WorStory is an amazing software for employee performance reviews" March 16, 2023 5.0 sometimes I receive too many review requests in one day Pros That it is so easy to leave a review for the partner. I like the settings for the review. Sometimes, the review can be very constructive and you do not feel comfortable about the other person knowing who wrote the review. It's better to keep it anonymous. Cons there could be a better variety of questions and more specific. Review Source Response from WorkStory March 17, 2023 Hi Jacqueline, thanks for the fantastic review! We're happy to hear that you find the review process to be easy and that you can take part anonymously if you'd like. As for the questions, this is great for us to know. In future, we can work with your team admin to add to the variety of questions and also to make them more specific to your team. Additionally, the frequency of the review requests can be changed - so if you find they're coming in too often, your manager or admin can dial them back as needed. Please feel free to reach out with any questions! Thanks again Jacqueline. TT Tommy T. AV Technician Information Technology and Services Used the software for: Less than 6 months ### "First Couple Months impressions" June 28, 2024 4.0 Simple use of reviewing other employees. Haven't used this type of software before so I cannot compare it to others. Pros Very simple to navigate. I have never gotten lost using the functions. Cons Nothing Yet. Still new and only doing the reviews. Review Source Response from WorkStory July 11, 2024 Hey Tommy, we appreciate the positive review. We're glad you've got a good impression of the process and how it works within the first couple of months. Ease of use is something we focus on as we try to save you as much time as possible when interacting with our reviews. If you happen to have any questions or concerns, feel free to reach out directly! Thanks again. PB Paul B. Project Manager Construction Used the software for: Less than 6 months ### "We like what we're seeing so far" December 6, 2023 5.0 So far its been very good. I would recommend to other small businesses. Pros WorkStory allows you to collect reviews of multiple employees over a longer period of time so that you're not cramming during review time. Cons The dashboard can be slightly clunky and I don't understand how to use the reporting feature. Review Source Response from WorkStory December 7, 2023 Hey Paul, happy to hear that you're enjoying the experience so far. Appreciate you taking the time to leave a review. You hit the nail on the head with regard to the process - making reviewing an ongoing experience so that formal performance reviews are quick and easier to put together...all while your fellow team members benefit from having continuous feedback throughout the year. As for the dashboards and reporting, we have some great FAQs that include walkthrough videos which might be helpful: https://home.workstory.team/faq/creating-a-report Happy to assist directly if needed. Feel free to reach out! Thanks again for the review! lE luis E. Jr. Project Manager Architecture & Planning Used the software for: Less than 6 months ### "Workstory experience. " May 14, 2024 5.0 Overall the review process has been expedited and much more efficient. Pros I like the fact that it is easy to use and it is almost seamless with its incorporation to teams and other software's. Cons At the beginning the number of workstory notifications were a bit high but it adjusted over time. Review Source Response from WorkStory June 3, 2024 Hey Luis, thank you for sharing your experience with WorkStory! We're delighted to hear that you find our platform easy to use and appreciate its seamless integration with Microsoft Teams and other software. It's great to know that WorkStory has made your review process more efficient. We apologize for the initial abundance of notifications and are glad to hear that this has adjusted over time. We continuously work on improving our system based on user feedback like yours. If you have any other suggestions or need further assistance, please don't hesitate to reach out. We're here to ensure you get the most out of WorkStory. BB Brant B. Reseal Sales Construction Used the software for: Less than 6 months ### "WorkStory for the win " May 3, 2023 5.0 It's been fine for the most part I guess. I don't really like the snitching aspect though. It seems a little off-putting. Pros I love how it makes reviewing my peers without their knowledge seem so easy and natural. Cons I think I would have to say that the above review sums it up. Review Source Response from WorkStory May 18, 2023 Hey Brant, thanks for your feedback on WorkStory! We appreciate your positive comment about the ease of reviewing peers. We also understand your concern about the perception of "snitching" and want to do everything we can to promote constructive feedback being shared to the team member directly, as opposed to going behind their back. Our goal is to promote a culture of constructive feedback and growth. Please feel free to reach out if you have any other feedback or questions! Thanks! XB Xioana B. Jr PM Architecture & Planning Used the software for: Less than 6 months ### "Work story review" April 27, 2024 4.0 Pros I like that I am able to provide constructive feedback to my colleagues. Cons Sometimes the questions asked about specific colleagues do not apply to the type of relationship, and sometimes they are hard to understand what is it exactly that is being asked. Review Source Response from WorkStory May 10, 2024 Thank you for your valuable feedback Xioana. We're glad to hear that you appreciate being able to provide constructive feedback to colleagues. We recognize the importance of relevant and clear questions. Please be sure to forward this feedback to your admin as we can work with them directly to adjust the questions to be more specific to your relationships with specific coworkers. Also, if you feel like you can't answer a question, just use the "I'm not sure" response and you'll get another chance to review. Your input is instrumental in helping us enhance the user experience—thanks again for sharing! LS Laura S. Project Illustrator Construction Used the software for: Less than 6 months ### "Creates Consistent Feedback Routine" May 1, 2023 4.0 Having consistent feedback from my peers in addition to managers has been great for personal and team growth. Pros Having a single place for all feedback to live is great. The prompts take away the need to remember to write and share feedback with team members which is a huge plus. Cons The automatic question prompts don't always fit the team member which requires some additional thought or action. I'm on a small (8 perrson) team and I have found anonymity to be very difficult if not impossible with reviews. Review Source Response from WorkStory May 18, 2023 Hey Laura, thank you for the review! Happy to hear that you found the system valuable, especially that it's helpful serving as a single place to share feedback with others. Your feedback on the question prompts not fitting is completely valid - we typically work with admins to help tailor those to make sure they're as applicable as possible. Also, next time you see one that isn't a great fit, please use the "I'm not sure" option as that will allow you to essentially "skip" the question and get another. Also, anonymity within a smaller team is certainly a concern. If you're willing to provide constructive feedback to the individual's manager, that might be another way in which you can feel comfortable sharing helpful information without your name being attached. This sort of feedback is valuable to us so thank you again for taking the time! JF Jennifer F. VP, Client Engagement Marketing and Advertising Used the software for: 6-12 months ### "Workstory simplifies the evaluation process" August 25, 2022 4.0 Very positive. Pros It's a very good value, the customer service is terrific and it really helps simplify and streamline the evaluation process. The platform enables real-time opportunities to note employee progress, wins and establish areas for focus or improvement. It inevitably saves time constructing an end-of-year progress report and the automated reminders ensure frequent inputs so employees receive ongoing feedback throughout the year. Cons It just took a little time to get accustomed to. It's not complicated, it just required a commitment from the organization. Review Source Response from WorkStory August 29, 2022 Thank you for your review Jennifer! We try to provide the best possible customer service and are glad you found it to be helpful in getting up and running. As the process is a bit different from the traditional, we recognize that it takes some organizational commitment to get started so that, ultimately, you can save time throughout your performance management process. We appreciate that you feel the initial effort was worth it and are happy to work with you and your team! HD Harold D. Operation Associate Facilities Services Used the software for: Less than 6 months ### "System has helped me learn my strengths and weaknesses " March 27, 2023 5.0 Pros The feedback I get from my collegues really help me understand how I am bennifiting everyone, and most importantly how I can improve. Because the feedback comes right away alot of people give me feedback with examples, clarification, and a lot more detail. Cons The only feedback I would give is that I would like more statistical charts (PI and Graph) to help me understand my percentage of success in specific categories, instead of having emojis. Review Source Response from WorkStory March 28, 2023 Thank you Harold for the great review! It's great to see that the process is allowing you to get a better understanding of how well you're doing based on the high quality feedback from others you're working with. Thanks for the comment about more ways to visualize the data. We'll certainly incorporate this when considering other ways of viewing your dashboard. Thanks again Harold! ST Siphosethu T. Junior IoT Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "I admire work story" May 21, 2024 4.0 My overall experience has been great so far, no complaints Pros I admire workstory on the fact that it monitors your performance and shares comments work story for how you should improve in your job Cons I do not like the fact that everyone in the organization can access your personal stuff, like example, the comments Review Source Response from WorkStory June 3, 2024 Thanks Siphosethu for taking the time to provide a review. We're happy to hear that you find our platform helpful for monitoring performance and providing constructive feedback. Your positive experience is what we strive for. We understand your concern about privacy and accessibility. In general, team members can not see your personal data and your team's administrator has other privacy settings they can use if there are specific features you'd like to keep private. Protecting user privacy is a priority for us, and we are continually working on features to enhance control over personal information and who can access it. If you have any further suggestions or questions, please feel free to reach out! Thanks again! JA Jordan A. National Sales AMnager Marketing and Advertising Used the software for: Less than 6 months ### "The feedback you never knew you needed" January 30, 2023 5.0 Pros I like this software because its so easy to use and implement into the systems in place already. For example, we use slack at my organization and WorkStory actually can be put as an add-on so whenever you have a review to do they just message you! It's so easy to stay on top of. Not to mention you get to read reviews from your peers on different subject matters. This feedback is critical to either getting better at your job or getting recognition for hard work! Cons The only bad thing that I have encountered about this software is when someone new starts it will start asking you to review them, but if they have only been there a day or two there is nothing to review them on! Review Source Response from WorkStory January 31, 2023 Hey Jordan, thanks for the great review - love the title! Happy to hear that you've had a beneficial experience receiving feedback from your team and that you're finding the process via Slack to be so helpful. As for the newest team members - if your organization would like to get them started right off the bat but you don't have anything constructive to share, you can use the "I'm not sure" option when reviewing. This doesn't count against you and doesn't leave the new team members with "generic" feedback. Thanks again! Please feel free to contact us with any questions. MA Maddie A. Personal Assistant Food & Beverages Used the software for: 1-2 years ### "Tea Drops Review " August 24, 2022 4.0 Overall, I didn't love the system but I did love the customer support and to be fair, we waited quite last minute to start our reviews. So perhaps the process would have been smoother if we'd started earlier. Pros The customer support has been impeccable. Cons I felt that the system was almost too simple. I wish reports could be automatically generated through the system and not need to be exported to a sheet where you have to rummage through all the data. I also wish there was a way that you could see the reviews you completed so members of our team could easily track their progress. Reason for choosing WorkStory Customer Service and good price! Review Source Response from WorkStory August 25, 2022 Hey Maddie - we appreciate your feedback! Glad we were able to help you and the team gather some information in short order, and we're excited to continue our partnership as the ongoing evaluation process is where WorkStory shines. Typically we'd prefer our customers to rely on the internal system reporting (As opposed to the data exports), which should provide you better insights as the team accumulates more performance information over the next few months. Happy to hear that you're a fan of our customer service as well! Thank you! CN Caroline N. Paid Media Strategist Marketing and Advertising Used the software for: Less than 6 months ### "My work story experience so far has been pleasant" June 15, 2023 5.0 overall my experience has been positive. Pros I like that work story forces us as employees to really take the time to think about our experience with other employees in the work place. This way we can appreciate every employees best efforts, recognize them, is give constructive feedback on areas that could be improved. All working toward the greater good. Cons It asks me frequently for feedback on co workers i have had no experience working with, and it also asks me questions that are worded in confusing ways. Review Source Response from WorkStory June 16, 2023 Hi Caroline, thank you so much for the positive review! We're very happy to hear that the automated process allows you to provide constructive feedback in an easy way for your team members. Regarding your comments about reviewing coworkers you don't typically work with - please reach out to your manager or team admin and they can quickly adjust your review relationships. Thank you again and feel free to reach out directly if you have any additional questions! KC Kerry C. Inventory Control Specialist, CARS Automotive Used the software for: 6-12 months ### "Work story review - Kerry" December 13, 2022 3.0 I'm not a fan of how often I have to do work story, or the fact that I have to invade my coworkers. Pros I appreciate how easy it is to use. And that I can use it with teams software. Cons Not found anything that I just like so far Review Source Response from WorkStory December 16, 2022 Hi Kerry, thanks so much for the review. Glad to hear you think it's so easy to use through your Microsoft Teams integration. As to your comment on the frequency, we would recommend you connect with your system administrator as they can help to reduce the frequency of the review requests for you. Please feel free to reach out to us with any questions. Thanks again! DH Dan H. Senior Search Engine Optimization Manager Marketing and Advertising Used the software for: Less than 6 months ### "SEO manager review" April 17, 2023 4.0 Pros Helps to get a real time look at the opinions of others and with an anonymous option, people are more likely to be transparent. Cons The questions could be more straight forward Review Source Response from WorkStory April 20, 2023 Thank you for your review, Dan. We're thrilled to hear that our software has been helpful in providing real-time feedback and promoting transparency with our anonymous option. We appreciate your feedback about the questions. We'd suggest reaching out to your system administrator who can assist with adjusting the questions for your team! 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