--- title: "hello24.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about hello24.ai Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/265016/hello24ai/" page_type: "product" language: "en" --- # hello24.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) hello24.ai ## What is hello24.ai? Hello24.ai (Meta Tech Partner) is a conversational commerce platform to support your sales, marketing, and customer service on WhatsApp. Our platform enables companies to 1. Sell their products through Whatsapp 24/7 through commerce-bots 2. Send out marketing campaigns on WhatsApp to unlimited customers; Get 5x better ROI than Google/Facebook Ads 3. Automate up to 90% of customer support queries and reduce support cost Our platform offers deep integrations with Shopify, WooCommerce, & Payment gateways as well. ## What is hello24.ai used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $20 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for hello24.ai?[Manage this product listing](https://www.g2.com/products/hello24/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### hello24.ai 4.7 (22) VS. [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (22) Ease Of Use 3.8 (973) Value For Money 4.7 (21) Value For Money 3.9 (796) Customer Service 4.8 (20) Customer Service 3.9 (768) ## hello24.ai alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Involve.me](https://www.capterra.com/p/241622/Involve-me/) [4.4 (67)](https://www.capterra.com/p/241622/Involve-me/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241622/Involve-me/) [charles](https://www.capterra.com/p/229087/Charles/) [4.4 (21)](https://www.capterra.com/p/229087/Charles/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/229087/Charles/) ## FAQs about hello24.ai Overview ### Which roles and teams benefit most from hello24.ai? hello24.ai benefits founders, business leaders, and ecommerce teams that need to automate customer conversations and drive sales through messaging. Marketing and CRM teams use it for campaign engagement and lead nurturing, while product, IT, and operations managers rely on it to streamline integrations, manage workflows, and improve customer support responsiveness. Answer based on 22 reviews Overview ### What company size and industries is hello24.ai built for? hello24.ai is built mainly for small ecommerce and retail brands, with 64% of reviewers from small businesses and 27% from Apparel and Fashion. It serves DTC brands on Shopify and WooCommerce, while also supporting enterprise teams at 23% and midsize businesses at 14%, especially in health, wellness, fitness, and food. Answer based on 22 reviews Features and Usability ### What are the key features of hello24.ai? hello24.ai offers call routing, IVR, and computer telephony integration for customer support, plus order management and live chat. It also includes chatbot, autoresponders, workflow management, CRM, customer database, campaign management, segmentation, and real-time analytics for communication, lead handling, and reporting. Integrations ### Which third-party tools and platforms does hello24.ai integrate with? hello24.ai integrates with Shopify, WooCommerce, WordPress, PayU, and Razorpay. The catalog covers e-commerce, website, and payment platforms, with Shopify also confirmed in reviewer mentions. These integrations connect hello24.ai to storefront management, site publishing, and payment processing tools. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does hello24.ai offer? hello24.ai provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos provide visual walkthroughs for learning features and reviewing steps at any time. Answer based on 1 reviews Getting Started and Support ### What customer support options does hello24.ai offer? hello24.ai provides email/help desk, phone support, and chat. Users describe support as quick to respond, easy to reach, and helpful during setup and campaign issues, though some want faster real-time help for customer problems and better handling of data and broadcast-related questions. Answer based on 5 reviews ## Features AI summary Based on 558 Conversational Marketing Platform reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) hello24.ai includes **Call Routing**, which is one of the top features reviewers look for in IVR software. However, it does not include **Call Center Management** or **Automatic Call Distribution**. Its support for **Call Routing** helps direct incoming calls to the right destination faster, reducing misrouted calls and wait times while helping businesses handle customer interactions more efficiently. Engagement Tracking 4.6 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product CRM 4.8 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database 4.3 (8) 25.00% of 8 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Content Management 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Activity Tracking 4.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Alerts/Notifications 4.7 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges hello24.ai 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (22) 4.6 Based on 22 reviews ## Pricing Value for money 4.7 (21) Free Trial Free Version Basic $20.00 Flat Rate,Per Month Value for money 4.7 (21) 4.7 Based on 21 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Razorpay](https://www.capterra.com/p/179263/Razorpay/)[ PayU](https://www.capterra.com/p/201075/PayU/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (20) 4.8 Based on 20 reviews ## User reviews Overall rating 4.7 Based on 22 reviews Filter by rating 5(16) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VA Vaibhav A. Digital Marketing Associate Apparel & Fashion ### "Exceptional Support and Effective Marketing Tools with hello24.ai" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2024 We've had an excellent experience with Hello24.ai. Their WhatsApp marketing tool has been a game-changer for our business. Special thanks to \[sensitive content hidden\] whose expertise has been a constant support whenever we've faced challenges. With their help, we're able to send messages to our customers seamlessly. This has been crucial for maintaining our customer connections. Thank you, hello24.ai and \[sensitive content hidden\] for your outstanding service! Pros Exceptional customer support and expertise in the tool, especially from \[sensitive content hidden\] Cons While our overall experience with hello24.ai has been positive, it would be great to see more advanced analytics features to further optimize our marketing strategies. Switched from [Gupshup](https://www.capterra.com/p/233786/Gupshup/) It was such a horrible experience with Gupshup in terms of deliverability, support, product costing and alot more. Reasons for choosing hello24.ai Though it was a random click, but when \[sensitive content hidden\] provided an excellent explanation of the product before our purchase. His detailed insights and the platform's seamless integration have worked extremely well for our marketing needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PD Priyanshi D. Assistant Brand Manager Consumer Goods ### "Feedback for Hello24 " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 23, 2023 Pros Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai Cons No nothing as such, by now. Just a little complex portal rest all good. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Staff engineer Retail ### "whatsapp notifications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2023 very pleasant. tool works as expected. technical support is very good. Pros good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team. Cons nothing much. it covers our use cases nicely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Raghav S. Marketing Manager Health, Wellness and Fitness ### "Effective Whatsapp marketing app for Shopify store" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2023 It was very good. The team was very supportive with our queries. Pros It integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages. Cons Broadcast campaigns had some customer limits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Swati C. CRM executive Apparel & Fashion ### "One step solution to manage all your customers with perfect API/AI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 30, 2023 It was very great Pros Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time. Cons More uder friendly UI in broadcast page. Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NT Nilofer T. AVP Banking ### "Efficient platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2023 Pros hello24.ai helped me connect to leads seamlessly. Really loved the experience. Will definitely use their services again! Cons Loved the features. Nothing to complain. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VP Vijayavinayagam P. SOFTWARE PRINCIPAL ENGINEER Electrical/Electronic Manufacturing ### "Best in conversational commerce platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2023 Forum with better useability & accessibility and great content strategy Pros Deploy marketing campaigns & Customer engagement Cons Should automate customer support queries to the fullest Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Founder Education Management ### "Marketing Automation made easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2023 Pros The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time Cons Nothing as such. The features I used were very useful Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Manikanta A. AM - Admin & Operations Apparel & Fashion ### "Hello24's -Reliable messaging solution for businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 26, 2023 Pros Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers. Cons Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 27, 2023 Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked. RS Ramprasad S. Partner Computer Software ### "Superb support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2023 Superb support Pros Automation and price Local guidance Thanks for sharing the webinar and invoice Cons Support and price and commercial good in price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/265016/hello24ai/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.