# Customer Relationship Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customer Relationship Management Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/265038/Customer-Relationship-Management --- # Customer Relationship Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Customer Relationship Management ## What is Customer Relationship Management? It is a CRM solution that helps businesses manage contacts, generate reports, track client visits, and more. ## What is Customer Relationship Management used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Relationship Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.intoweb.com&name=Customer Relationship Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customer Relationship Management 4.7 (3) VS. [4.5 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (3) Ease Of Use 4.4 (4,359) Value For Money 3.7 (3) Value For Money 4.3 (3,493) Customer Service 4.0 (3) Customer Service 4.4 (3,502) ## Customer Relationship Management alternatives [4.4 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,439)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Pricing Value for money 3.7 (3) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.7 (3) 3.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TW Toni W. Freelance Writing Writing and Editing ### "The Nimble Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2025 My overall experience with Sales Management was truly exceptional to where i had lots of my questions and concerns answered and resolved immediately. The lead management team was also superb with the information that they also had to offer and sending emails were super easy as well and I also loved how i received a prompt response pertaining to any email that I would send. It was also great doing business with the Nimble team. In closing, I think this is a great software for anyone to try. Pros I love how the Nimble Customer Relation management application has a very well-organized platform. This software demonstrates top-notch organized categories, for example: Tasks, Stage Funnels, my deals, Events, Email Tracking and many other categories as well. As this software also displays a very colorful approach when engaging with the software. I think Nimble definitely excels in social media integration, to the point where it imperatively makes it easier for any designer to collaborate directly with their clients. I also like the feature of the software to where you can add notes anytime you would need to and also update a deal status. As this software is very simple and easy to utilize regarding it's enhanced and exceptional integration. I also love how this software coordinates with Gmail, MS Viewpoint and other social systems. Cons I actually disliked the pricing of this software; the price was a little bit too high for me and there are actually cheaper options that you could choose from and some of them are absolutely free. I also didn't care for the overwhelming list of programs and recommendations that this software had to offer, as there were too many to choose from. As this exhaustive list makes the data monotonous. I also feel that if you're a beginner when using this software, this software can become very difficult to understand, and some may get lost in the software. A definite improvement should be made to this software because it will help a lot of first-time users using this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Oumaima A. research analyst Environmental Services ### "Streamline Your Business and Boost Customer Satisfaction " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 7, 2023 CRM systems enable businesses to better understand their customers by consolidating and organizing customer data. This comprehensive view allows for personalized interactions, targeted marketing campaigns, and improved customer service, leading to enhanced engagement and satisfaction. Pros I appreciate the ability of CRM systems to centralize customer data in one place. This central repository allows businesses to have a holistic view of their customers, including their contact information, purchase history, interactions, preferences, and more. Having all customer data readily accessible and organized helps businesses personalize their interactions and provide better customer service. Cons I find CRM systems to be complex, especially when first getting started. Navigating through various features and understanding how to effectively utilize the system can require a learning curve. Training and support resources provided by the CRM vendor can help mitigate this challenge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Computer Engineer Consumer Electronics ### "Centralized Customer Data" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 19, 2023 Pros CRM software enables businesses to manage customer interactions across various channels, including email, phone calls, social media, and chat. It provides tools for tracking customer communication, scheduling follow-ups, and sending personalized messages. Cons Implementing CRM software can be complex and time-consuming, especially for larger organizations or those with existing systems and data to migrate. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)