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Pros
Customer Service is responsive and the features are not complicated. Ability to use Rezeve as a booking platform & website builder is great.
It’s quite good and helpful. I can enter the database so easily & it’s worth for money.
Cons
Website design is more or less fixed. Some lags in the system sometimes.
Occasionally, problems are overlooked because we struggle to recall them.
Showing Most Helpful
Showing 17 of 17 reviews
"Highly recommended."
Overall: In general, our experience with Rezeve has been quite positive. We have utilized several booking platforms previously, and Rezeve stands out as the most user-friendly and responsive, especially when addressing issues or seeking assistance with reports, and so on.
Pros: We appreciate the prompt and effective customer support. Our feedback and suggestions are not only acknowledged but also treated with seriousness. The platform is highly useful, featuring an easy and uncomplicated interface that is well-received by customers.
Cons: We recommend that the team devise a more effective method for tracking issues and errors. Occasionally, problems are overlooked because we struggle to recall them.
"Efficient supportive team, easy user friendly interface "
Overall: They listen to clients’ needs well, and so far (7 months in), they have been improving their system every single month which helps makes the booking process for clients and scheduling process for admin smoother. Appreciate this hard work a lot.
Pros: Company ran by honest people who are always quick to reply to any issues we face and to rectify issues. Hope this continues as they grow bigger..
Cons: More refining needed on automated reminders & still some glitches here and there, but am still happy with it so far. Nothing too serious that hinders my business operations.
"Rezeve Review"
Overall: Overall experience is great. The team is consistently revamping their offerings and are working on improving their product. Customisable features are not available yet.
Pros: Customer Service is responsive and the features are not complicated. Ability to use Rezeve as a booking platform & website builder is great.
Cons: Features are not very customisable. Website design is more or less fixed. Some lags in the system sometimes.
"Reserve Booking system "
Overall: I recently started using Rezerve for managing appointments and CRM at my studio, and I couldn't be happier. Their system is intuitive and makes scheduling a breeze. The customer service is exceptional – fast and responsive. Highly recommend Rezerve for any gym or studio looking for a reliable and efficient management solution!
Pros: - Fast customer service support - Reasonable price package - Continuous Improvement of features
Cons: - Sometime there is a glitch - It takes time for some new features
"Value for Money - Great Investment for Studio Owners! "
Overall: As a studio owner, we received a lot of good feedback from our customers that it's very easy to book and manage their classes. On the backend, it saves us time as it consolidates the class attendance, sales, and memberships. The Rezerv team is also very helpful and responsive for any concerns / questions we have.
Pros: Before using Rezerv, our yoga studio tracked all our classes, bookings and memberships manually which was time consuming and prone to errors. Switching to Rezerv is the best decision we've made. The app is very user-friendly and intuitive, making it easy for both our staff and customers to navigate. It has eliminated most of our manual processes.
Cons: The app does require frequent updates, but it's clear that these are to ensure it runs smoothly and keeps up with new features.
"Phet Muay Thai"
Overall: Very satisfied with the features available on rezerv
Pros: Rezerv has been a total game-changer for Phet Muay Thai Gym! The intuitive interface makes it incredibly easy for our students to book classes. We love the ability to manage class effortlessly. Plus, the integration with payment system has streamlined our operations. Highly recommend!
Cons: Members need to log in via link provided. Would be nice for members to able to log in on an app
"Rezeve was the best solution for our gym management at an affordable price."
Overall: For the price that we are paying and always feeling like we are the only gym they service, we are very happy with the choice to switch to Rezeve so far. Highly recommend to any size of gym/martial art business. Currently using for 2 outlets and 1 more in the near future.
Pros: The customer service is 100% the best we have ever encountered. Solutions are given almost immediately. Plus just being with them for slightly more than 6 months, there have been several feature updates (and more to come). They really listen to your business needs and cater to your preferences.
Cons: Certain features that we already had on Glofox that are not available on Rezeve just yet such as an online store on the website, push notifications on app, fpx payments (but have recently been available)
"Amazing software for Gyms and studios"
Pros: Great software.. great service… love it..
Cons: Still a small company so a lot of things are still in dev.
"Please Improve the features"
Overall: It’s quite good and helpful. I can enter the database so easily & it’s worth for money
Pros: It makes my database organized and easy to use
Cons: The feature needs some improvement ( can’t change the qty of item , can’t add rhe discount )
"Great Apps"
Overall: Very good experience overall. All issues are well handed.
Pros: Ease of use. Customer service team always stand by to help and very helpful indeed.
Cons: Centralized database across all other rezeve users.
"The best booking and payment platform"
Overall: [sensitive content hidden] and the team are amazing, from the moment I had an intro call, he was available and showed me everything they offered. At first it was the price that attracted me as well as the fact it’s a local biz, and then when I commenced setup, I was blown away at the service they offered. The team continues to help me, with any issues (they are highly customer driven) Platform-wise- the setup was so easy and the team are always just a message away. It is easy to use and I can’t wait for the app launch.
Pros: The Rezeve team have created a fantastic platform that is not just affordable but user friendly and that looks great too. I love their attention to detail and super fast response, they have the best customer service! They have also added in several features that I requested to make my operations run more smoothly.
Cons: There is nothing I dislike because the team have rectified every issue that I have flagged.
"One of the best booking platform so far!"
Pros: I like how the team from Rezeve assisted the setup for me from the start. The platform is easy to use and understand. Any issues we had were also quickly resolved by the team. Kudos guys!
Cons: We have no complaints of the system so far.
"Excellent Gym Management System"
Overall: It's been a fantastic experience so far using Rezeve for our studio management needs. Very user friendly and doesn't required a complex training on the system.
Pros: The platform is user-friendly and the interface is very easy to navigate. The team has been exceptional in providing support and taking any recommendations and feedbacks.
Cons: More features on CRM could be more beneficials such as email notification reminders about package expiration and birthday email.
Vendor Response
"User"
Overall: Great!
Pros: Easy website to work with, easy to track sales, to update other features etc
Cons: Sometimes lagging but only 3 to 5 minutes
"Fightlab"
Pros: Highty recommended , easy to use interface and responsive customer service
Cons: Auto check ins for customers have to be enabled
"Up and coming major player "
Overall: Amongst major brands like Mindbody and Glofox, Rezeve is definitely up and coming. Our experience with them for the past few months have been collaborative and integrative so far. Communications for tech support under the same timezone, and knowing they have a physical office locally helps a lot! Looking forward to many of their upcoming features which will put them on another league with the big names :)
Pros: The entire team including their [sensitive content hidden] are prompt with responding and dedicated to solving problems and coming up with features that's helpful for end users.
Cons: There are still some important functions and features not yet available and in the making. This makes users need to workaround for now.