--- title: "Rezerv Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rezerv the right Scheduling solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/265040/Rezeve/reviews/" page_type: "reviews" language: "en" --- Rezerv 4.9 (88) [View alternatives](https://www.capterra.com/p/265040/Rezeve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Rezerv Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Nook D Studio ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Setting everything up, from the online booking site to packages and class schedules, was straightforward, and the reporting is comprehensive, which makes tracking studio performance simple.“ July 22, 2026 KW Khai Xuan John W ManagementEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “The system can handle basic booking and management, but there are multiple areas that feel limiting and inconvenient in actual business use.“ March 31, 2026 FS Fajar S Tech ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Rezerv really help us to handle the operation side of our Yoga studio, we used to use excel to track our operation and now all of it are replaced using rezerv platform and it feature much more than that!“ May 5, 2026 Alif M Operations ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, automating physical door access and turnstiles is complicated by hardware integration bottlenecks.“ August 5, 2026 SC Stanley C ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We have been using the Rezerv Booking System since 2023 for our studio, Surya Yoga & Pilates Studio Kuchai, and it has truly transformed the way we manage our business.“ March 15, 2026 MP Mel P DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “It is also hard on the payroll as I can't customise it depending on the group class type, number of clients and seniority of instructor.“ November 11, 2025 GM Gianina M Founder and OwnerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: Less than 6 months. “It's been such a seamless transition from handling bookings and inquiries manually, to being able to view booking/performance/sales reports and having everything in one place.“ March 17, 2026 Nook D Studio ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “For example, there isn't much flexibility in how we can design the online site.“ July 22, 2026 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alif M. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly Recommended: An Easy-to-Use, All-in-One Platform" August 5, 2026 5.0 My overall experience with Rezerv has been mostly positive, as it serves as an affordable, easy-to-use foundation that puts scheduling and payments in one accessible place. Booking is completely seamless for clients, and having a responsive, human support team is a huge advantage when issues pop up. However, managing the backend comes with a few frustrating drawbacks. Most notably, it lacks a business version of the app: while clients get a smooth app for booking, owners and staff are stuck using a mobile web browser to manage things on the go. Trying to quickly adjust schedules, check attendance, or handle tasks away from a computer is clumsy and slows down daily operations. Additionally, automating physical door access and turnstiles is complicated by hardware integration bottlenecks. We also face strict marketing automation constraints; something as straightforward as sending a bulk WhatsApp message forces us to rely on clunky third-party apps. Furthermore, the reporting features are too basic, making it difficult to manage lost members or track customers who did not renew, and the English-only administrative dashboard creates a training hurdle for our local staff. Ultimately, it is a solid platform, but it requires manual effort to bypass these technical limits. Pros Rezerv functions as a complete digital storefront that has genuinely streamlined my gym's membership management. Because it keeps all my operational tools in one place, it is incredibly cost-effective and saves me from juggling multiple software subscriptions. Getting started was surprisingly easy; the platform is clean and straightforward to navigate, so I did not have to waste weeks figuring out the backend or training my staff. Organizing our daily schedule is now a breeze, as clients can seamlessly secure their slots ahead of time. On top of that, whenever I do run into an issue, their team provides fast, real human assistance instead of leaving me stuck with automated bots. Overall, it takes the stress out of daily administration and makes running the business a much smoother experience. Cons Lacks business version of app: While clients get a smooth app for booking, owners and staff are stuck using a mobile web browser to manage things on the go. Integration bottlenecks: Connecting with door access and turnstiles is difficult. The lack of compatibility with diverse physical entry hardware overcomplicates automated member check-ins. Marketing automation constraints: We cannot easily WhatsApp every gym member directly from the platform. Relying on a third-party integration for this makes standard communication inefficient. Basic reporting features: Tracking retention is frustrating, as there is no simple way to manage lost members or those who failed to renew. We had to sort out each and every member to do it. English only admin: The backend dashboard lacks multiple language options. This creates an immediate training hurdle for some of our local staff. Alternatives considered [vibefam](https://www.capterra.com/p/218462/vibefam/) Reason for choosing Rezerv When we started looking for a better system, this is the first on the list. Their first impressions impresses us right away. We chose them because our old app was too expensive and only used PayPal instead of local payment options like DuitNow or e-wallets. It also didn't have a way to manage class schedules. Rezerv easily fixed all of these problems and gave us the tools we actually needed from day one. Switched from [octiv](https://www.capterra.com/p/10004233/octiv/) We switched to Rezerv because our old app was too expensive and only used PayPal instead of local options like DuitNow or e-wallets. It also didn't have a way to manage class schedules. Rezerv is much more affordable and easily fixes all of these problems. Review Source AA Aida A. Managing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great system with unmatched support!" June 20, 2026 5.0 So far, so good. If you are looking for a reliable, evolving, and supportive booking platform, I cannot recommend Rezerv enough! Pros I genuinely love everything about Rezerv. From day one, transitioning to and using the app has been incredibly smooth and seamless. User-Friendly Interface: The app is exceptionally easy to use, both on the backend and for clients. It just works, beautifully and efficiently. Phenomenal Team & Support: The people behind Rezerv are fantastic. Their support team is responsive, helpful, and truly cares about their users. Community-Driven Updates: What sets them apart is how they actually listen. They take feedback seriously and roll out new features based on what we genuinely need. Unbeatable Value: All of this comes with incredibly fair pricing and excellent rates that make sense for growing businesses. Cons I hope the class rating feature is available on mobile app soon! And able to upload our mailing list to the email marketing feature. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Rezerv value, features, support. makes more sense for my business in Malaysia. Review Source KXJW Khai Xuan John W. Management Entertainment Used the software for: 1-2 years ### "Barely hits average" March 31, 2026 2.0 My experience has been average at best. The system can handle basic booking and management, but there are multiple areas that feel limiting and inconvenient in actual business use. It works for simple operations, but once you need more flexibility or smoother workflow, the gaps become more obvious. Overall, it is not a terrible platform, but there is nothing especially impressive about it, and there are enough pain points that I would not rate it highly. Pros The platform covers the basic needs for booking and class management. It is usable for day-to-day operations, and the interface is relatively straightforward for simple tasks. Cons There are too many limitations for a growing business. Some important features feel incomplete or not flexible enough, and certain issues take too long to be improved. We also faced frustrations with system restrictions, extra costs on some functions, and features that do not fully match operational needs. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) thought I will be much better than glofox but it just slightly better Review Source YHH Yie Hahn H. Founder Recreational Facilities and Services Used the software for: 1-2 years ### "A Scalable Operating System for a Growing Dance Community" June 2, 2026 5.0 Our overall experience with Rezerv has been very positive. Before Rezerv, we relied heavily on WhatsApp, spreadsheets, and manual tracking. Rezerv gave WCS Malaysia a more structured and scalable way to manage bookings, payments, memberships, and attendance while still keeping the student experience simple. Pros Rezerv helped us bring bookings, payments, attendance, packages, and check-ins into one system. What I liked most is that it connects the full customer journey, from purchase to booking to attendance tracking, reducing manual admin and giving us better visibility as our community grows. Cons There was some setup effort required to structure our packages, classes, and workflows properly, especially because our dance community operates differently from a typical gym or studio. But once the system was configured, it became much easier to manage and scale. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Rezerv We chose Rezerv because it was the best fit for how WCS Malaysia actually operates. Compared to the alternatives, Rezerv felt more right-sized, flexible, and practical for managing classes, packages, payments, check-ins, and attendance in one place. It gave us the structure we needed without feeling overly complex or built only for large gyms or traditional studios. Review Source CNT Chong Nyen T. Director Sports Used the software for: 1-2 years ### "Easy to use, functional, and useful" June 25, 2026 4.0 So far the experience has been positive. The team has been very responsive and the support for any issues were solved very quickly. Pros User friendly and easy to set up. The app focuses on making it simple for the user and this has made gym management a breeze Cons Some features could be added, but I am confident that they will as they listen to feedback. So far since we have onboarded with them, they have added more features though some are still very rudimentary. Switched from [bsport](https://www.capterra.com/p/197172/bsport/) Wanted to use something simpler and with a local team support Review Source BH Bayu H. Strategy and Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Support, Easy to Use, and Flexible Pricing" August 6, 2026 5.0 My experience with Rezerv has been very positive. The platform is simple to navigate, the customer support is outstanding, and the flexible pricing provides great value. Overall, it's a reliable and user-friendly solution that I would recommend. Pros The support team is excellent—responsive, knowledgeable, and quick to resolve any questions. The platform is intuitive and easy to use, and the flexible pricing makes it a great fit for businesses of different sizes. Cons There are a few minor features that could be enhanced, but nothing that significantly impacts the overall experience. Review Source NB Napasorn B. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "We Love Rezerv" August 25, 2026 5.0 Our overall experience with Rezerv has been great. It has been part of our business from the beginning and helps us manage bookings and our website without making things complicated. It saves us a lot of time, and having a responsive support team makes a huge difference. We’re very happy with it and would definitely recommend it to other fitness and wellness businesses. Pros We’ve been using Rezerv since we started our business, and it has made running our studio so much easier. The website and booking system are simple, intuitive, and not overcomplicated. The support team is also very responsive and always helpful whenever we need anything. Cons There are still a few features and customization options we’d love to see added as the platform continues to grow, but overall, nothing has significantly affected our experience. Review Source DM Diogo M. Lead Trainer Professional Training & Coaching Used the software for: 6-12 months ### "EASY AND PERFECT TO OUR COMPANY " September 14, 2026 5.0 Pros Rezerv has been an excellent Lead Trainer for our company. Their professionalism, expertise, and commitment to delivering high-quality training have made a significant impact on our team. They are knowledgeable, supportive, and always focused on helping our trainers improve and deliver the best experience to our clients. We are very happy to have Rezerv as part of our training team. Cons Rezerv has been an excellent Lead Trainer for our company. Their professionalism, expertise, and commitment to delivering high-quality training have made a significant impact on our team. They are knowledgeable, supportive, and always focused on helping our trainers improve and deliver the best experience to our clients. We are very happy to have Rezerv as part of our training team. Review Source Dennis O. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Rezerv A++++ highly recommended" August 11, 2026 5.0 Pros alot of features that we can use for our use case and they are constantly updating their features as they go along. Cons some issues with membership recurring, not rezervs's facult as we are using it with a third party financial integrator. Review Source Fabiolla J. Studio Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Amzing job" July 27, 2026 5.0 Excellent. From the very beginning the process ran smoothly and for beginners like us we as a team was able to understand clearly Pros Very quick respond and set up meetings for B2B services promptly with clear explanation. We made a group to communicate bettwe and all the team was up to date. Cons The demo meeting was always full so me and my team had to wait and was not aware of the process and how long it took so we were cramp of time Review Source GM Gianina M. Founder and Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Rezerv Feedback - 10/10!" March 17, 2026 5.0 Overall such a great experience these last 3 months! It's been such a seamless transition from handling bookings and inquiries manually, to being able to view booking/performance/sales reports and having everything in one place. I'd love to see an option where we can also over online sales for our studio merchandise! Pros Definitely value for money, but also just ease of using! It's so easy to manage all my studio services, and it's also very user-friendly on the students/client's end. Cons Not much I can say about this to be honest! Though I am waiting for more possible features with the special services we have, but so far everything they've been releasing has been elevating our experience on Rezerv! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) For us, it was really about how user-friendly the interface was. Minbody was so confusing and hard to set up, especially when I took my staff through the training process. Review Source MK Marius K. CEP Sports Used the software for: 2+ years ### "Ashtanga Yoga Shala Vilnius review" November 12, 2025 5.0 Highly recommended for small and larger businesses. The team makes something new constantly. The life and administration becomes easier! Pros The team makes something new constantly. Reacts to the issues if there are any. The best price/quality ratio. Cons Some export of the data to Excel could be made more easily and comfortable. Possibility to contact group of customers or all the customers, email marketing wants to be implemented. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Virtuagym](https://www.capterra.com/p/132191/Virtuagym/) Those products did not correspond to our needs fully Review Source JL Janelle L. General Manager Sports Used the software for: Less than 6 months ### "Almost perfect! " December 6, 2024 5.0 Customer service is very good! I get almost instant responses. Pros The interface and functionality is well thought out. Many customizations available. Cons Since they are still developing the software there are still some small adjustments that we have to work around. Switched from [Gymdesk](https://www.capterra.com/p/148663/Martial-Arts-on-Rails/) Not just because it’s cheaper but also because the functionality is better. Review Source ANW Amanda Natalie W. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Software for Fitness Studio Owners" March 24, 2026 5.0 It has been the best decision to switch from my old software to rezerv. The reports that are generated have been so helpful in keeping track of teaching hours, commissions, sales, customer activity. It has made me save a lot of time in compiling these datas. Pros I love that the features really fit into what a studio owners need. Always keep upgrading and adding features which I really appreciate. Cons In the beginning the customer service was slow, but now it has been much faster so there's nothing to dislike. Review Source DA Debby A. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Rezerv Review" May 14, 2026 5.0 Overall, my experience with Rezerv has been highly positive and transformative for our boutique wellness studio's daily operations. The platform is an absolute lifesaver when it comes to the fundamentals—it helps me immensely in handling class bookings, managing schedules, and organizing complex employee shifting rosters. It has successfully eliminated a lot of manual administrative work for our team. The only area where I see significant room for growth is in the analytics and reporting module. It would be an incredible addition if the reports could be customized to fit specific business needs, providing deeper, more granular insights into our data. Aside from that, it is an intuitive, highly reliable platform that I would definitely recommend to other studio owners looking to streamline their backend operations. Pros Rezerv helps me a lot in handling booking, classes, schedule, and even employee shifting. As a boutique wellness studio owner, this platform has completely streamlined our operations. The automated scheduling and seamless booking flow save our admin team hours of manual work every week, making our daily management much more efficient. Highly recommended for any studio owner looking to scale! Cons While Rezerv is excellent for daily operations, there is room for growth in the analytics department. It would be very helpful if the reporting tools could be more customizable to fit specific business needs. Currently, we need deeper insights into our data, and having a more flexible reporting dashboard would allow us to make better-informed strategic decisions for our studio’s growth. Review Source CL Carmen L. Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Great System" April 8, 2026 5.0 Since our studio started using Rezerv (formerly Rezeve), we’ve known it’s the only platform we want to work with. The system is user-friendly not only for customers, but also on the backend. Their continuous efforts to improve and consistently upgrade the system make it truly worth every penny. Pros Good customer service and organized data. It's easy to manage our bookings on the system and easy to make changes if needed. User interface is straightforward too. Cons Some features are still in development, for example changing credits for membership plans still need customer service's assistance. The backend website is hard to navigate on my phone. Review Source IP Irsyad P. Secretary General Sports Used the software for: 2+ years ### "Great apps" March 25, 2026 5.0 Rezerv has proven to be an effective solution for our booking and payment system. It has significantly supported the operations of Garuda Baseball Softball Club, and we have been using it consistently since 2023. Pros What I like most about Rezerv is how it simplifies both booking and payment into one seamless system. Cons There’s not much to dislike, but I think there is still room for improvement in certain features, particularly in terms of customization. Review Source JM Jan M. Owner Sports Used the software for: 6-12 months ### "Rezerv is Awesome!" April 16, 2026 5.0 Rezerv has really been a big help with running our club through booking and scheduling. They have good features and decent pricing. Customer Support has been good Pros Fitness focused SaaS. They understand the needs of sports facilities and clubs. Learning curve is pretty easy, can be done in 1hr or so of onboarding. Cons They dont have API support for customization. I feel like theres a lot more features that can be worked on in the pipeline. Review Source TY Ted Y. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Positive Experience" July 14, 2026 5.0 Love that they listen client feedback and improve accordingly. Customer service is also prompt in reply. Pros Value for money compared to the rest of the software available. Client Support is good. Feature request have been listened and fulfilled. Cons Overall experience is good. Dont like the fact that request for 3 months of data and beyong requires additional cost. Review Source AY Arthur Y. Founder Sports Used the software for: Less than 6 months ### "Great booking tool for website " March 18, 2026 5.0 Overall, I would rate Rezerv 8/10. It works reliably and integrates smoothly into my website, making booking easy for my customers. It would be perfect if there were more customization options, even as a paid upgrade. Pros Rezerv makes it very easy to manage schedules and bookings. The timetable system is clear, simple to use, and integrates well into my website, making it convenient for both me and my customers. Cons The main downside is the limited customization options. It would be great if there were more flexibility in design and features, especially for businesses that want a more tailored booking experience. Review Source TD Tim D. Business Owner Sports Used the software for: 6-12 months ### "Great customer support" October 1, 2025 4.0 Generally positive. We looked at several other companies in the same space and chose Rezerv. Mostly a positive experience. Pros Excellent Customer Support, especially from \[sensitive content hidden\], she is very responsive and thorough. Good interface for the customers and the owners. Cons The was a fantastic feature on the Home page that showed this month's statistics vs last month's statistics. For example number of customers, revenue, bookings, etc. It was such a simple and visual indication of performance. Unfortunately, it was removed with the promise that the "enhanced" version would be ready by July. It is now October and still nothing. Review Source YS Yosef S. Manager Sports Used the software for: Less than 6 months ### "Best Platform for studios" March 16, 2026 5.0 Pros Great online booking experience for clients. Our members can easily book classes or sessions from their phone, which has reduced a lot of manual scheduling work for our team. Cons More integrations would be helpful. It already integrates with payment gateway, but adding more option for payment gateway would make it even more flexible for us to setups Review Source DG Dee G. Concierge Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Service Review" March 16, 2026 5.0 Pros I was having a hard time navigating the app, but with the help of \[sensitive content hidden\] , she made my work much easier. She was very helpful and responsive. Cons There are so many things I want to do in the app, but I don’t have access to some of the tabs yet. I’m still learning how to navigate the site. Review Source RF Raymond F. Job Sports Used the software for: 2+ years ### "Rezerv makes business simpler" February 22, 2025 5.0 Pros It is able to provide the necessities for me to conduct academies. Cons Sometimes it is very laggy and website layouts could have more options. Backend wise, we can see improvements and we are yet to wait for new updates. Review Source JA Jade A. Operations Director Health, Wellness and Fitness Used the software for: 6-12 months ### "The best booking and payment platform" June 6, 2023 5.0 \[sensitive content hidden\] and the team are amazing, from the moment I had an intro call, he was available and showed me everything they offered. At first it was the price that attracted me as well as the fact it’s a local biz, and then when I commenced setup, I was blown away at the service they offered. The team continues to help me, with any issues (they are highly customer driven) Platform-wise- the setup was so easy and the team are always just a message away. It is easy to use and I can’t wait for the app launch. Pros The Rezeve team have created a fantastic platform that is not just affordable but user friendly and that looks great too. I love their attention to detail and super fast response, they have the best customer service! They have also added in several features that I requested to make my operations run more smoothly. Cons There is nothing I dislike because the team have rectified every issue that I have flagged. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.