# Closing Folders Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Closing Folders the right Legal Document Management solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/265045/Closing-Folders/reviews

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Closing Folders

4.8 (177)

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Last updated March 13th, 2026

# Reviews of Closing Folders

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

DI

David I

Articling StudentLaw Practice, 201 - 500 employeesUsed the software for: 6-12 months.

“The ability to make categories, action items, etc., and to customize the tags for the action items is brilliant.“

September 18, 2025

AQ

Annie Q

LawyerLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years.

“I didn't like that we couldn't create a test file for any internal training or learning but rather we had to keep that file open and just repurpose it.“

July 16, 2025

MG

Michele G

Legal AssistantLaw Practice, 201 - 500 employeesUsed the software for: More than 2 years.

“Excellent - having worked with closing folders for a few years, they continually create additional tools to make the program more user friendly and to achieving a compiled closing book easier“

August 20, 2025

AK

Areeba K

Legal AssistantLegal Services, 201 - 500 employeesUsed the software for: 6-12 months.

“It is sometimes inconvenient and can be a blockage when it comes to generating a closing agenda.“

August 5, 2025

RW

Rachel W

AssociateLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“I especially like that it reduces back-and-forth emails and automatically generates a polished closing book at the end of the transaction.“

September 17, 2025

MV

Michael V

LawyerCapital Markets, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“This is a crucial service and without it, the agenda and closing folders get out of sync.“

July 21, 2022

RW

Rachel W

AssociateLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“It streamlines what can otherwise be a very manual, time-consuming process and makes it much easier to coordinate among multiple parties.“

September 17, 2025

WR

Wesley R

Commercial Property ParalegalLegal Services, 201 - 500 employeesUsed the software for: Less than 6 months.

“Editing the agenda can be a bit cumbersome to learn at first. “

July 22, 2022

## Showing most helpful reviews

Showing 1-25 of 177 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ryan H.  
Associate  
Law Practice  
Used the software for: 2+ years

### "Closing Folders makes closing deal drastically easier."

December 27, 2017

5.0

Adoption of the software has been slow. If more people used it, the advantages would be greater. I recognize that it is still early in the introduction of the software.

Pros

Closing Folders keeps me organized and simplifies the deal closing process. It allows me to keep large teams informed and updated as well as prepare signature packages, review signed documents, compile final documents and prepare record books significantly faster than completing these tasks in other ways.

Review Source

AK

Areeba K.  
Legal Assistant  
Legal Services  
Used the software for: 6-12 months

### "Closing Folders: Pros and Cons”"

August 5, 2025

5.0

Closing Folders has made my deal work way easier. The platform's really easy to use once you get the hang of it, and it keeps everything organized so I don't have to chase down docs or worry about version control. I like how it handles signature pages and closing books automatically and saves a ton of time. It did take a bit to figure out all the features, and I’ve bumped into small annoyances like font hiccups or having to mark things as final, but those haven’t really slowed me down. Plus, their support team’s been super responsive whenever I needed help. All in all, it’s a solid tool that helps me stay on top of transactions without the usual stress.

Pros

The organization of the documents and filing system. Legal transactions are chaotic and Closing Folders helps us organize the documents in a proper way.

Cons

Probably the "mark as final" requirement. It is sometimes inconvenient and can be a blockage when it comes to generating a closing agenda.

Review Source

Response from iManage

August 6, 2025

Areeba, Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rafat S.  
Corporate Communications Manager  
Legal Services  
Used the software for: 6-12 months

### "Able software to track, manager and update deals "

October 31, 2019

4.0

Have been using this along with one of our core clients. The authenticity added with the task and deal tracking within the software helped cut down on a lot of back-and-forth interactions.

Pros

It actually solves a real issue while handling hundreds of documents and approvals. It also helps with historical records of signatures and agreements.

Cons

It needs to extend its integrations with popular email and document management systems for quicker learning and acceptance among teams

Review Source

NP

Nancy P.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Won't use anything else!"

August 21, 2025

5.0

The staff are always pleasant and helpful when I have a question or problem, and always are able to provide a solution.

Pros

It's very easy to understand and use. I use it chiefly for closing books and it's always so quick and efficient.

Cons

I wish it was around decades ago! I could have saved so much time and effort. Thank you so much for your work in preparing this product.

Review Source

PP

Phil P.  
Student  
Legal Services  
Used the software for: 6-12 months

### "Closing Folders is Great!"

September 18, 2025

5.0

Overall fantastic. Learning Closing Folders has helped my practice immensely and I foresee it only continuing to help.

Pros

I love the ease of use and the Electronic Signatures option. It speeds up the process ten fold and is overall fantastic.

Cons

I've noticed issues when updating the Agenda in terms of delay. Often I need to pause and slow down or the inputs would erase themselves

Review Source

Response from iManage

September 23, 2025

Phil, We’re really grateful and appreciate you taking the time to share your 5-star rating with us.

BH

Betty H.  
Law Clerk  
Law Practice  
Used the software for: 1-2 years

### "Great Support Team"

June 20, 2025

5.0

Closing Folders saves me time in creating Report Books and provides a professional looking product that is user friendly for our clients

Pros

Ease of use when setting up my closing book. The response time from the support team is exemplary - very friendly and knowledgeable.

Cons

I have no complaints. If I can't figure out something the support team is at the ready to assist me and does so in a timely fashion.

Review Source

Response from iManage

July 17, 2025

Betty, Thanks so much for sharing your experience with us!

VR

Verified Reviewer  
Partner  
Legal Services  
Used the software for: 6-12 months

### "Efficiency in the closing process"

August 5, 2025

5.0

Great experience! Closing Folders helps with efficiency through closing of complex matters and the end product makes us look very professional. Easy to use and clients haven't encountered any difficulties when receiving bibles. We've been able to send our bibles (last deliverable from our part) within minutes after closing.

Pros

Intuitive and helps keeping the closing process organized. The end result makes us look very professional.

Cons

It doesn't create a CP checklist from scratch. In other words, it requires the drafting of a first draft of the CP checklist.

Review Source

Response from iManage

August 6, 2025

Your 5-star review brightens our day - thank you!

Mike M.  
Associate  
Law Practice  
Used the software for: Less than 6 months

### "Easily accessible and efficient "

December 13, 2018

5.0

It was extremely positive, I will be recommending Closing Folders to my colleagues.

Pros

Easy to use, easy to update the closing agenda. The dragging and dropping of files was a huge time saver and made things very efficient.

Cons

I didn't realize that marking the document as final was different than doing a final compile. I am not sure why there are two separate "finalizing" options. I also wish there was an option to "group" compile all of the items in the agenda - unless I missed that feature.

Review Source

JTB

John T. B.  
Associate  
Law Practice  
Used the software for: 6-12 months

### "Fantastic"

March 15, 2019

5.0

Pros

Huge increase in efficiency when working on M&A transactions. Saves a tonne of time for tedious/administrative aspects of deals.

Cons

I've come across a few glitches here and there, and there are some areas for improvement and new features, but the development team seems to be quite open to suggestions for improvement and things get fixed quickly in my experience.

Review Source

Joseph G.  
Attorney  
  
Used the software for: Less than 6 months

### "I operate in a very lean environment and with clients worried about cost this is value for money"

January 25, 2018

5.0

Pros

I enjoy the ease of use and more importantly the client acceptance. Its professional interface reflects well on my firm

Review Source

SH

Shelley H.  
Specialist, Legal Operations  
Law Practice  
Used the software for: 1-2 years

### "Closing Folders Changed My Life"

November 10, 2022

5.0

I love closing folders. Before using closing folders I always hated doing the closing books...now I love it - it's so easy to use. I always mention using closing folders to other co-workers if they come to me with something that they are struggling with doing manually. I'm happy to help them code documents, set up templated and use the variables to complete their documents in record time!

Pros

It's very easy to use and makes preparing Closing Books at the end of the transaction a snap!

Cons

The ability to sync directly with IManage - there is still a bit of moving of documents back and forth between programs.

Review Source

BM

Breanne M.  
Articling Student  
Law Practice  
Used the software for: 6-12 months

### "Best Legal Software Tool"

April 20, 2022

5.0

Closing Folders has helped solve disorganized desktop closings with manual signature pages, saving us time and energy, and helping to deliver a cleaner final product to clients.

Pros

Closing Folders is extremely straightforward for new users; the layout of the software is user friendly and clear, customer service specialists are always available to upload closing agendas or answer questions you have. This software keeps large files organized and allows multiple parties to collaborate together on a project.

Cons

It would be nice if you could create final closing books without having all documents in the file marked as final version - almost like a test closing book.

Review Source

CZ

Christina Z.  
Resource Assistant  
Legal Services  
Used the software for: 2+ years

### "Closing Folders is powerful, user-friendly, and comprehensive"

July 9, 2023

5.0

Pros

Its intuitive interface makes Closing Folders easy to navigate and saves time. The system's robust security measures provide peace of mind and Closing Folder's customizable features, adapt to specific deal requirements. The program's reliability and efficiency have consistently impressed. Overall, it is a powerful tool that revolutionizes deal management with its user-friendly design and comprehensive functionality.

Cons

One aspect I liked least about Closing Folders was the learning curve associated with the platform. Mastering all the features and customization options due to its robust functionality took time and effort, however, this may not be a significant concern for everybody.

Review Source

MS

Matt S.  
Associate  
Law Practice  
Used the software for: 2+ years

### "Great product! I have much more to learn though."

November 10, 2022

5.0

Pros

Document variables and organization for sure. It keeps the craziest deals on track.

Cons

I would like to keep things separate from opposing counsel in the platform even if we're using the same CF room.

Review Source

MK

Mandy K.  
Legal Assistant  
Law Practice  
Used the software for: 2+ years

### "Closing Folders Review"

November 22, 2018

4.0

Closing folders is a great program that keeps our files organized. The customer service offered by Closing Folders is outstanding.

Pros

I like being able to organize my file and track the status of the documentation. It makes it easy for anyone to log into the file and know exactly where the transaction is at and what remains outstanding. Creating signature packages for our clients to sign has never been easier. Closing books created through Closing Folders makes reporting to our clients a breeze.

Cons

When I am in the item and I select "upload signature", it would be helpful if it automatically uploaded to that item as opposed to going to a separate window and having to scroll through the entire agenda to find the specific item that signature page relates to. I believe this was an option in the original version of closing folders. Also, when selecting "Manage Signatures" the program freezes quite frequently when you create a new signatory this way.

Review Source

KK

Kate K.  
Associate  
Legal Services  
Used the software for: 1-2 years

### "Highly recommend!"

July 5, 2023

5.0

Pros

user-friendly, syncs with iManage and DocuSign, excellent customer service

Cons

I wish there was an option to compile signature pages without marking final

Review Source

CS

Carolyn S.  
Associate Lawyer  
Law Practice  
Used the software for: 1-2 years

### "User friendly, organized and efficient."

August 4, 2021

5.0

Although using closing folders takes some time up front to set up, it saves hours throughout a transaction and post closing. It is great for collaboration and organization.

Pros

This software is so helpful when working on acquisition transactions. It allows us to effectively manage versions of documents and signatures. The functionality that allows opposing counsel to view documents without editing eliminates dozens of emails and facilitates a faster closing. Closing folders saves hours post closing administrative work and creates client ready closing books.

Cons

Updating the agenda can be a little clunky and time consuming. A few too many clicks necessary to do what you're trying to achieve.

Review Source

MC

Michael C.  
Lawyer  
Law Practice  
Used the software for: 2+ years

### "Outstanding product that is easy to use and allows me to save time "

April 16, 2021

5.0

Closing folders makes my practice much more efficient. As mentioned above, it allows me to stay organized and on top of each transaction.

Pros

I like that Closing Folders is very user-friendly. I am able to manage and organize large transactions seamlessly in a very efficient manner. This allows me to have better control over each transaction and have a better understanding on what matters remain outstanding. I also like the fact that I can tag signature pages, easily compile signature package, and then, when the signed signatures pages are received from all parties, easily upload these documents all in the matter of seconds. Closing Folders really saves me a lot of time.

Cons

It would be nice to have the option to upload documents other than PDFs and Word documents.

Review Source

PA

Penny A.  
Law Clerk  
Law Practice  
Used the software for: 2+ years

### "Review of Closing Folders"

January 17, 2020

5.0

Pros

That it makes my job much easier. This software has really changed the way our firm handles real estate and debt product deals. The uploading process is so easy for both documents and signature pages. This software helps to keep me organized and let's my team see, in real time, the status of the file at any given time.

Cons

That I can't drag and drop attachments from Outlook.

Review Source

TH

Tiffanie H.  
Corporate Clerk  
Legal Services  
Used the software for: 1-2 years

### "Great Software"

February 4, 2020

4.0

The software has streamlined the closing process and made the administrative organizational tasks much smoother.

Pros

I like that it can help you manage a transaction and the documents and it makes it easy to track the status of documents. I also like the ability to create execution packages for each signatory and also at the end create a record book.

Cons

There is some functionality that they are working on, but they improve it all the time so it just keeps getting better and more user friendly.

Review Source

SL

Spencer L.  
Lawyer  
Law Practice  
Used the software for: 1-2 years

### "Closing Folders Review"

April 22, 2022

5.0

Overall experience is fantastic.

Pros

It is extremely intuitive and saves a ton of time. It lets users quickly upload files and mark as "draft" or "final". Making closing books is extremely quick and customizable.

Cons

Deleted documents/signature pages disappear forever. I would like to see some sort of archive system that saves them at least for a period of time so that an accidental deletion is less of an issue.

Review Source

LS

Lee S.  
Articling Student  
Law Practice  
Used the software for: 6-12 months

### "CF Review"

March 3, 2020

5.0

Closing folders expedites a closing of any type of legal matter. Time and paper saved are well worth the cost.

Pros

Integration with DocuSign allows for extremely easy distribution of signature packages. Report Book creation functionality is very useful and easy. Creates and intuitive and easily customizable hub for your project. Use of variables are immensely helpful.

Cons

Ability to drag and drop to upload documents should be added to every upload option (i.e., uploading a new version of a document should allow to drag and drop rather than select from a file)

Review Source

MD

Maria D.  
lawyer  
Law Practice  
Used the software for: 1-2 years

### "Game Changer"

July 14, 2021

5.0

I cannot imagine running my practice without Closing Folders. It is so easy to stay organized and provide my clients with the documents and closing books that they need and to do so almost instantaneously.

Pros

I like the ease with which I can manage documents and then send a closing book to my clients.

Cons

I would like a "search and replace" feature in the closing agenda.

Review Source

MK

Maria K.  
Lawyer  
Law Practice  
Used the software for: 6-12 months

### "Great Software for a Busy Legal Practice"

July 21, 2022

5.0

Pros

The feature that I like the most is the ability to compile closing books easily and provide these to parties involved in the transaction. This saves many hours of work for manually sorting and binding closing books.

Cons

There is no ability to add signature pages to Schedules. Often I have schedules that require signatures as well and have to make a work around to get these to compile as one document.

Review Source

SA

Simar A.  
Lawyer  
Legal Services  
Used the software for: 2+ years

### "Life and Career Saver"

July 21, 2020

5.0

Absolutely love it.

Pros

Has saved me many sleepless nights! Helps keep all my deals organized.

Cons

Would like to see more updates and added features.

Review Source

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