# TeamSupport Messaging & Live Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TeamSupport Messaging & Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat --- # TeamSupport Messaging & Live Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TeamSupport Messaging & Live Chat ## What is TeamSupport Messaging & Live Chat? TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. ## What is TeamSupport Messaging & Live Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 114 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $29 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TeamSupport Messaging & Live Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.teamsupport.com&name=TeamSupport Messaging & Live Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TeamSupport Messaging & Live Chat 4.6 (114) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $29 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (114) Ease Of Use 4.3 (3,603) Value For Money 4.4 (96) Value For Money 4.2 (2,657) Customer Service 4.5 (103) Customer Service 4.3 (2,766) ## TeamSupport Messaging & Live Chat alternatives [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (26)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Multi-Channel Communication 4.5 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Branding 4.3 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Live Chat 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Ability to chat online in real time Transcripts/Chat History 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 3.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Proactive Chat 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option TeamSupport Messaging & Live Chat 16 features Software program that continuously adjusts its behavior based on observed data Automatic reply functionality for incoming messages AI-based platform which conducts a conversation via auditory or textual methods Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Automatically identify and save contact information of potential customers Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers View messages sent by both parties during the chat conversation An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.4 (109) 4.4 Based on 109 reviews ## Pricing Value for money 4.4 (96) [View pricing plan details](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/pricing/) Chat Support $29.00 Per User,Per Month It includes: - Omni-Channel Conversation Management - Advanced Routing - Custom Branded Experiences - Conversation Collaboration Essential Support $35.00 Per User,Per Month It includes: - Ticketing System - Omnichannel - AI-powered Chatbots - Customer Hub and self-service Portal - Knowledge Base - Prebuilt Analytics Dashboards - Core Integrations - Workflow Management and Ticket Automation - Customer Satisfaction (CSAT) Surveys - Proprietary Customer Distress Index (CDI) Scoring - Custom Service Level Agreements (SLAs) - 24-hour Customer Support Professional Support $49.00 Per User,Per Month It includes: - Fully Customizable Visitor and Agent Experience - Messaging Supervisor - Messaging Audit Logs - Messaging Auto-translate Value for money 4.4 (96) 4.4 Based on 96 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[ Azure DevOps Server](https://www.capterra.com/p/177262/Team-Foundation-Server/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (103) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (103) 4.5 Based on 103 reviews ## User reviews Overall rating 4.6 Based on 114 reviews Filter by rating 5(76) 4(32) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent CN Carli N. Scheduler Consumer Goods ### "Ease of use and helpful team collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2025 My overall experience with Team support messaging and live chat has been positive and helpful to my team. Pros What I like most about Teams Team support messaging and live chat is it's help with team collaboration. Also ease of use when it comes to meetings. Cons What I like least about team support messaging and live chat is it does have frequent updates but that's still such a small issue, it can be looked over. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User customer support Design ### "LIve Chat experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2025 We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value and Highly recommended messaging tool Pros I really like TeamSupport a lot. It has helped us get in touch with our customers through live chats, IT ticketing system, and reply to inquiries on time, thus improving our relationship with our customers. Cons I do not have many bad things to say. It would be a stretch for me to say something I dislike here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Taylor K. Engineer Hospitality ### "Simplicity at its Finest" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 My experience has been positive. I really enjoy the access i have at the tip of my finger to contact my colleagues. Pros I like that it gives the ability to connect with colleagues and costumers with simplicity. Cons I suppose a con would be the limited options within the program, though that is the point as it is supposed to be a simplified program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Aalaysia P. MA Hospital & Health Care ### "Use Team Support Messaging & Live Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2024 Overall it is great . the tools are great , fast responding Pros Fast responses and no errors when communicating to the agent Cons what I like least is that sometimes there are small glitches Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Joshua O. Infrastructure Engineer Information Technology and Services ### "Customer support made easy with TeamSupport Messaging" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 30, 2024 Pros One of the beauties of supporting customers is having an enabling platform that is easy for the customer to interact with, which is a perfect solution in TeamsSupport, where an SMS, as simple as it is, can be used to initiate customer engagement. I love that. Cons The chatbot does not provide an option to speak to humans instantly. This should be improved, as most customers would prefer human support initially rather than having to answer numerous questions from the chatbot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Anne V. Manager Hospital & Health Care ### "Messagerie rapide " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 24, 2023 On poursuivra notre abonnement sans souci Pros On peut se connecter de n’importe où et être plusieurs en conversation Cons Rien du tout ne me convient pas c’est parfait Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Video Content Creator Arts and Crafts ### "Easy Peasy ChitChat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 22, 2023 I can definitely rate this on a scale from 1 - 10 ... probably, an 8; I actually like this app and I still continue to use it from time-to-time. Pros I think it's most important features are positively exercised by producing an excellent messaging/chat experience. Cons Probably the fact that it kept on lagging; I don't understand why it continued to do such a thing but it did seem to bother me somewhat. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Cristiane Silva d. Nutricionista Food Production ### "Analisando" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 3, 2023 Pros Facilita muito o contato com os clientes e colaboradores, sendo possível obter resolução de problemas com mais praticidade. Cons sistema com nível de complexidade alto dificultando um pouco a adesão Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Adnan A. Manager Hospital & Health Care ### "Review for support messaging & live chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 16, 2023 Pros Its easy to use.Always having easy connectivity.they have very good costumer support team.i have been using this app for 8 months nw. Cons Very rarely hangs.but sitll one othe best app to be used for live chat Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniele C. It assistant Oil & Energy ### "Microsoft teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 25, 2023 Pros Abbiamo disinstallato il centralino analogico e siamo lassati a Teams per tutte le chiamate Cons Ogni tanto se la banda internet non e’ buona cade la linea Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Scelta sziendale Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/180345-265058/WhatsApp-vs-TeamSupport-Messaging--Live-Chat)[Slack vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/135003-265058/Slack-vs-TeamSupport-Messaging--Live-Chat)[LiveAgent vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/102188-265058/LiveAgent-vs-TeamSupport-Messaging--Live-Chat) [Tidio vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/144040-265058/Tidio-Chat-vs-TeamSupport-Messaging--Live-Chat)[Zendesk Suite vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/164283-265058/Zendesk-vs-TeamSupport-Messaging--Live-Chat)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)