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better software since 1999
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TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement.
Provider
TeamSupport
Located In
United States
Foundation
2009
Deployment
Cloud, SaaS, Web-Based
Support
Chat, Email/Help Desk, Knowledge Base, Phone Support
TeamSupport empowers customer-focused businesses of all sizes looking to consolidate support channels, shorten time to resolution, and garner valuable customer insights in one intuitive dashboard.
Content Source: TeamSupport Messaging & Live Chat
Based on other buyer's searches, these are the products that could be a good fit for you.
Reviewers are impressed with the customization options available in TeamSupport Messaging & Live Chat, allowing them to tailor the interface to match their brand perfectly. They find the design studio intuitive and appreciate the clean, customizable look and feel that customers find appealing. The ability to create a personalized chat experience is a significant advantage, making the product easy to use and visually appealing.
Users find the website integration of TeamSupport Messaging & Live Chat straightforward and efficient, allowing them to implement the software quickly. They appreciate the web-based access, which enables employees to use the system from any PC or home, enhancing flexibility. Additionally, the software's seamless integration with websites, including WordPress, provides a quick and efficient solution for answering customer queries online.
Pros
We have been so pleased with how easy to use this chat feature is for both our staff and patients. I would highly recommend this to other practices.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
SnapEngage is a fantastic software and the best of the chat platforms we have tried.
Easy to use and navigate; the IP location feature is really cool and useful; customer support is always top notch, and you can tell they are continuously striving to improve the product.
Cons
It's an oversight sometimes and we don't always realize that no one is online and people that are trying to chat with a rep have to send an email because we don't have anyone online.
Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban.
I had trouble understanding whether or not my design was being applied to the product on production.
It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.
"The best chat solution we've found"
Overall: We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value available. Highly recommended.
Pros: Tons of customization features. Their proactive chat feature is especially useful for us. The fact that it can be tuned to show specific message on certain pages allows us to provide a more personal chat experience while still using automation to reduce workload.
Cons: I preferred the old interface prior to their latest refresh/redesign, but that's more a matter of preference.
"Trusted since 2012"
Overall: We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.
Pros: The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process.
Cons: I do not have many bad things to say. It would be a stretch for me to say something I dislike here.
"Using Snapenage is easy!"
Pros: Snap engage is great for integrating into other products and great for their chat service. It's easy to use.
Cons: It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.
"snapengage productivity"
Overall: Increased productivity. Improved customer service. Reduced response times. Full transcript of each chat message. Secure and reliable.
Pros: by introducing the snapengage system we have reduced calls to our helpline by 60% and yet we keep more customers happy becuase we can attend to their queries immediately, rather than waiting for someone to call them back. With each support agent being able to handle multiple support requests means our productivity and customer service have dramatically improved.
Cons: For us there have been no downsides at all... the integration was quick and easy and the system works very well.
"SnapEngage"
Overall: Overall, SnapEngage has given us a great opportunity to interact directly with our customers across Europe, it integrates with the systems we are already using, and it's metrics and reporting help us identify areas for improvement and levels of engagement internally.
Pros: SnapEngage was very easy to setup and test, within an hour we were setup and testing the system with a couple of users. From there it was straightforward to scale, and roll out to other countries across Europe.
Cons: Can be difficult to know what features are included in your subscription, especially when new ones are added.
