--- title: "TeamSupport Messaging & Live Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TeamSupport Messaging & Live Chat Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/" page_type: "product" language: "en" --- # TeamSupport Messaging & Live Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TeamSupport Messaging & Live Chat ## What is TeamSupport Messaging & Live Chat? TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. ## What is TeamSupport Messaging & Live Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 115 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $29 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TeamSupport Messaging & Live Chat?[Manage this product listing](https://www.g2.com/products/atomicwp-workload-protection/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TeamSupport Messaging & Live Chat 4.6 (115) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $29 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (115) Ease Of Use 4.6 (16,466) Value For Money 4.5 (97) Value For Money 4.6 (11,516) Customer Service 4.5 (104) Customer Service 4.7 (10,729) ## TeamSupport Messaging & Live Chat alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/alternatives/) ## FAQs about TeamSupport Messaging & Live Chat Overview ### What problems does TeamSupport Messaging & Live Chat solve? TeamSupport Messaging & Live Chat solves slow response times, phone-call bottlenecks, missed website leads, and weak issue triage by giving teams real-time chat, visitor context, easy transfers, transcripts, and ticketing in one place. Support agents, sales teams, healthcare staff, admissions teams, and small service businesses benefit most from faster answers and smoother handoffs. Answer based on 92 reviews Overview ### Which roles and teams benefit most from TeamSupport Messaging & Live Chat? TeamSupport Messaging & Live Chat benefits marketing teams, sales leaders, customer support managers, and operations executives that need fast, centralized conversations with prospects and customers. Marketers use it to capture leads and answer campaign inquiries, while support and operations teams streamline responses, coordinate handoffs, and improve service visibility. Answer based on 112 reviews Overview ### What company size and industries is TeamSupport Messaging & Live Chat built for? TeamSupport Messaging & Live Chat is built primarily for small businesses, which make up 79% of reviewers, especially in Computer Software and Information Technology and Services at 9% each. It also serves Financial Services at 8%, with some use among midsize businesses at 16% and enterprises at 5%. Answer based on 115 reviews Features and Usability ### What are the key features of TeamSupport Messaging & Live Chat? TeamSupport Messaging & Live Chat includes core live chat and proactive chat for real-time customer support and lead capture, plus customizable widgets and branding. Reviewers also highlight differentiators such as integrations with Salesforce and Zendesk, visitor tracking with page and location data, chat transfers, and transcripts/chat history. Answer based on 92 reviews Pricing ### How much does it cost and what fees or limitations are included? TeamSupport Messaging & Live Chat starts at $29 per user/month for the Chat Support plan, then $35 for Essential Support and $49 for Professional Support. Essential adds AI chatbots, SLAs, and analytics; Professional adds audit logs and auto-translate. No free plan or free trial is listed. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does TeamSupport Messaging & Live Chat integrate with? TeamSupport Messaging & Live Chat integrates with HubSpot CRM and ServiceNow, with catalog support for Jira, Microsoft Teams, Slack, Salesforce Starter, and Azure DevOps Server. These connections span CRM, team communication, IT service management, and development workflows, covering the main third-party platforms associated with the product. Answer based on 25 reviews Getting Started and Support ### What customer support options does TeamSupport Messaging & Live Chat offer, and how do users rate the experience? TeamSupport Messaging & Live Chat offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and quick to resolve setup, integration, and outage issues, though a few report inconsistent rep experiences and occasional delays tied to glitches, routing problems, or missing notifications. Answer based on 92 reviews Features and Usability ### How well does it handle proactive chat? TeamSupport Messaging & Live Chat supports proactive chat well with flexible targeting, page-based rules, and branded messaging that help sales and support teams increase engagement. Many teams find setup straightforward and useful for lead capture, though some report a confusing design interface, limited required contact fields, and notification gaps. Answer based on 28 reviews Features and Usability ### What features does it offer for live chat teams? TeamSupport Messaging & Live Chat offers a broad live chat feature set that works well for support, sales, and service teams. Commonly mentioned tools include file sharing, visitor details, chatbot options, reporting, offline chat handling, branding controls, and integrations, though some teams want easier access to transcripts, shared agent visibility, and newer automation features. Answer based on 24 reviews ## Features AI summary Based on 6,967 Customer Support reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) TeamSupport Messaging & Live Chat supports **Multi-Channel Communication**, which helps teams manage conversations across more than one customer touchpoint. However, it does not include **Chat/Messaging** or **Real-Time Notifications** among the top-rated features. Instead, it offers **Real-time Consumer-facing Chat** (**43%**) and **Transcripts/Chat History** (**36%**), giving businesses other useful ways to handle customer interactions, keep records of past conversations, and respond with more context over time. Multi-Channel Communication 4.5 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customizable Branding 4.4 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Live Chat 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Ability to chat online in real time Chatbot 3.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods TeamSupport Messaging & Live Chat 16 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (110) 4.4 Based on 110 reviews ## Pricing Value for money 4.5 (97) [View pricing plan details](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/pricing/) Chat Support $29.00 Per User,Per Month It includes: - Omni-Channel Conversation Management - Advanced Routing - Custom Branded Experiences - Conversation Collaboration Essential Support $35.00 Per User,Per Month It includes: - Ticketing System - Omnichannel - AI-powered Chatbots - Customer Hub and self-service Portal - Knowledge Base - Prebuilt Analytics Dashboards - Core Integrations - Workflow Management and Ticket Automation - Customer Satisfaction (CSAT) Surveys - Proprietary Customer Distress Index (CDI) Scoring - Custom Service Level Agreements (SLAs) - 24-hour Customer Support Professional Support $49.00 Per User,Per Month It includes: - Fully Customizable Visitor and Agent Experience - Messaging Supervisor - Messaging Audit Logs - Messaging Auto-translate Enterprise Support Custom Quote Available It includes: - Support for Multiple Brands/Product Lines - Advanced Reporting and Customizable Dashboards - Sandbox - Asset and Inventory Management Value for money 4.5 (97) 4.5 Based on 97 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[ Azure DevOps Server](https://www.capterra.com/p/177262/Team-Foundation-Server/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (104) 4.5 Based on 104 reviews ## User reviews Overall rating 4.6 Based on 115 reviews Filter by rating 5(77) 4(32) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent BL Brooks L. Team Support Information Technology and Services ### "Simple, Effective Customer Messaging with Helpful Automation and Sales Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 9, 2026 Overall, TeamSupport Messaging & Live Chat offers good VALUE FOR MONEY by combining multiple support tools in one platform. It has solid EASE OF USE, with a simple interface that’s easy to navigate after initial setup. The CHATBOT feature helps automate common responses and improves response times. MESSAGE AND EMAIL are well integrated, allowing all communication to be managed in one place. SALES MANAGEMENT helps track customer interactions and support the sales process. Pros What stands out most about Messaging & Live Chat in TeamSupport is how it improves real-time communication between support teams and customers. It allows agents to respond instantly to questions, which helps reduce wait times and improves overall customer satisfaction. Cons I didn’t find any cons. It has a very small learning curve and no bugs or issues since I started using this software 3 years ago. Switched from [Live Chat App](https://www.capterra.com/p/10012937/Live-Chat-App/) [Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) Because it is more affordable for me to utilize. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN Carli N. Scheduler Consumer Goods ### "Ease of use and helpful team collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2025 My overall experience with Team support messaging and live chat has been positive and helpful to my team. Pros What I like most about Teams Team support messaging and live chat is it's help with team collaboration. Also ease of use when it comes to meetings. Cons What I like least about team support messaging and live chat is it does have frequent updates but that's still such a small issue, it can be looked over. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User customer support Design ### "LIve Chat experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2025 We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value and Highly recommended messaging tool Pros I really like TeamSupport a lot. It has helped us get in touch with our customers through live chats, IT ticketing system, and reply to inquiries on time, thus improving our relationship with our customers. Cons I do not have many bad things to say. It would be a stretch for me to say something I dislike here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Taylor K. Engineer Hospitality ### "Simplicity at its Finest" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 My experience has been positive. I really enjoy the access i have at the tip of my finger to contact my colleagues. Pros I like that it gives the ability to connect with colleagues and costumers with simplicity. Cons I suppose a con would be the limited options within the program, though that is the point as it is supposed to be a simplified program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Aalaysia P. MA Hospital & Health Care ### "Use Team Support Messaging & Live Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2024 Overall it is great . the tools are great , fast responding Pros Fast responses and no errors when communicating to the agent Cons what I like least is that sometimes there are small glitches Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Joshua O. Infrastructure Engineer Information Technology and Services ### "Customer support made easy with TeamSupport Messaging" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 30, 2024 Pros One of the beauties of supporting customers is having an enabling platform that is easy for the customer to interact with, which is a perfect solution in TeamsSupport, where an SMS, as simple as it is, can be used to initiate customer engagement. I love that. Cons The chatbot does not provide an option to speak to humans instantly. This should be improved, as most customers would prefer human support initially rather than having to answer numerous questions from the chatbot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Anne V. Manager Hospital & Health Care ### "Messagerie rapide " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 24, 2023 On poursuivra notre abonnement sans souci Pros On peut se connecter de n’importe où et être plusieurs en conversation Cons Rien du tout ne me convient pas c’est parfait Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Video Content Creator Arts and Crafts ### "Easy Peasy ChitChat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 22, 2023 I can definitely rate this on a scale from 1 - 10 ... probably, an 8; I actually like this app and I still continue to use it from time-to-time. Pros I think it's most important features are positively exercised by producing an excellent messaging/chat experience. Cons Probably the fact that it kept on lagging; I don't understand why it continued to do such a thing but it did seem to bother me somewhat. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Cristiane Silva D. Nutricionista Food Production ### "Analisando" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 3, 2023 Pros Facilita muito o contato com os clientes e colaboradores, sendo possível obter resolução de problemas com mais praticidade. Cons sistema com nível de complexidade alto dificultando um pouco a adesão Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Adnan A. Manager Hospital & Health Care ### "Review for support messaging & live chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 16, 2023 Pros Its easy to use.Always having easy connectivity.they have very good costumer support team.i have been using this app for 8 months nw. Cons Very rarely hangs.but sitll one othe best app to be used for live chat Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/180345-265058/WhatsApp-vs-TeamSupport-Messaging--Live-Chat)[Slack vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/135003-265058/Slack-vs-TeamSupport-Messaging--Live-Chat)[LiveAgent vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/102188-265058/LiveAgent-vs-TeamSupport-Messaging--Live-Chat) [LiveChat vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/62194-265058/LiveChat-vs-TeamSupport-Messaging--Live-Chat)[Tidio vs TeamSupport Messaging & Live Chat](https://www.capterra.com/compare/144040-265058/Tidio-Chat-vs-TeamSupport-Messaging--Live-Chat)