# TeamSupport Messaging & Live Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TeamSupport Messaging & Live Chat the right Live Chat solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews --- TeamSupport Messaging & Live Chat 4.6 (114) [View alternatives](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TeamSupport Messaging & Live Chat Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Nitish P customer supportDesign, 501 - 1,000 employeesUsed the software for: 1-2 years. “It has helped us get in touch with our customers through live chats, IT ticketing system, and reply to inquiries on time, thus improving our relationship with our customers.“ January 23, 2025 Nitish P customer supportDesign, 501 - 1,000 employeesUsed the software for: 1-2 years. “It would be a stretch for me to say something I dislike here.“ January 23, 2025 JO Joshua O Infrastructure EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “One of the beauties of supporting customers is having an enabling platform that is easy for the customer to interact with, which is a perfect solution in TeamsSupport, where an SMS, as simple as it is, can be used to initiate customer engagement.“ June 30, 2024 CN Carli N SchedulerConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “What I like most about Teams Team support messaging and live chat is it's help with team collaboration.“ December 18, 2025 TK Taylor K EngineerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “I like that it gives the ability to connect with colleagues and costumers with simplicity.“ January 16, 2025 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Quandra T. Support Ninja Used the software for: 2+ years ### "Very easy chat interface with extra additions you didn't know you needed but you really do." October 5, 2017 4.0 Pros I love the ratings you can read afterward. This could be largely because I always get very good ratings, however, it's always great to see the negative feedback as well. Another feature is the one where you can request a document for the person on the other end to upload. I've only recently started using it in the past month but it's super useful and I don't know why it took me so long to find it. And the fact that it tells you what OS and browser they're using is golden. Also where they are in the world, for those times you need to make some small talk. Cons Sometimes, it'll glitch out and you can't get rid of of certain chats without closing and reopening the software, but that's the only gripe I have! Review Source RM Richard M. Account Executive Information Technology and Services Used the software for: 2+ years ### "SnapEngage for a Small Software Company" February 25, 2020 4.0 We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage. Pros SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great. Cons Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents. Alternatives considered [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) Reason for choosing TeamSupport Messaging & Live Chat SnapEngage is very easy to setup and has very useful customer support. As soon as you enter their website there is a live agent ready to help you and answer any of the questions you have. They are also always putting out updates and new features. Review Source VR Verified Reviewer Creative Director E-Learning Used the software for: 2+ years ### "Needs Better ai tools " April 11, 2019 3.0 Take a look at what flow.ai is doing. You should already be doing this. If you are and it’s an extra charge then that’s too much. We already pay extensively for your services. Pros Widgets are nice. But I don’t have too many pros besides your logging. Cons Cannot create automatic conversational flows. Cannot create ai powered chatbots. No NLP engines. Snapengage needs an update. Review Source RS Rita S. Group Marketing Manager Hospitality Used the software for: 1-2 years ### "Good Chat widget to add to your website " August 9, 2019 5.0 By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients. we Pros Easy to use from as a customer and as a company. All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training Cons we wish that this integrated with the CRM we use, Hubspot as it would be great to be able to see the interactions with customers via snap engage on the contact's timeline on Hubspot CRM. Never the less, we still use Snap Engage and love it! Alternatives considered [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Reason for choosing TeamSupport Messaging & Live Chat Snap Engage was the best tool, when taking in consideration price vs functionality vs usability. Review Source CN Carli N. Scheduler Consumer Goods Used the software for: 6-12 months ### "Ease of use and helpful team collaboration " December 18, 2025 5.0 My overall experience with Team support messaging and live chat has been positive and helpful to my team. Pros What I like most about Teams Team support messaging and live chat is it's help with team collaboration. Also ease of use when it comes to meetings. Cons What I like least about team support messaging and live chat is it does have frequent updates but that's still such a small issue, it can be looked over. Review Source VR Verified Reviewer customer support Design Used the software for: 1-2 years ### "LIve Chat experience" January 23, 2025 5.0 We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value and Highly recommended messaging tool Pros I really like TeamSupport a lot. It has helped us get in touch with our customers through live chats, IT ticketing system, and reply to inquiries on time, thus improving our relationship with our customers. Cons I do not have many bad things to say. It would be a stretch for me to say something I dislike here. Review Source TK Taylor K. Engineer Hospitality Used the software for: 1-2 years ### "Simplicity at its Finest" January 16, 2025 5.0 My experience has been positive. I really enjoy the access i have at the tip of my finger to contact my colleagues. Pros I like that it gives the ability to connect with colleagues and costumers with simplicity. Cons I suppose a con would be the limited options within the program, though that is the point as it is supposed to be a simplified program. Review Source Daniel C. Creative Manager Computer Software Used the software for: 2+ years ### "SnapEngage does what we need it to do, but the software isn't perfect" April 11, 2019 4.0 We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this. Pros The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats. Cons The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync. Review Source Steven M. Operations Support Specialist Financial Services Used the software for: 2+ years ### "In your face, but not in YOUR face" October 11, 2019 4.0 We find that customers that are on our website convert better than customers that come in from other inbound lead avenues. They are actively in the moment interested in the product / service. They may have additional questions but are wary of providing personal details. Snap Engage allows us to communicate with them with few strings attached on the customer side. Pros We really liked how this software provided another touchpoint with potential customers. We have found that customers that visit your website have a much higher conversion rate. Cons Our initial deployments found the software to be a bit too intrusive. We had to experiment a bit to find the nice middle-ground where we were being helpful but not pushy. Review Source Josh E. Director, Sales Used the software for: 2+ years ### "SnapEngage is an important part of my day to day routine" October 18, 2017 5.0 Pros Super easy to use and lots of settings so that I can make the chat functions work best for me. Proactive chat is a game changer for me, and it helps me capture leads that I otherwise wouldn't have the opportunity to connect with. It's also a very efficient way to answer questions via our website. It adds a very personal touch to strengthen the overall customer experience. Review Source AP Aalaysia P. MA Hospital & Health Care Used the software for: 6-12 months ### "Use Team Support Messaging & Live Chat" October 12, 2024 5.0 Overall it is great . the tools are great , fast responding Pros Fast responses and no errors when communicating to the agent Cons what I like least is that sometimes there are small glitches Review Source VR Verified Reviewer Director of Customer Raditude Used the software for: 2+ years ### "Love it! :D" October 18, 2017 5.0 Great chat tool with exceptional value - works just the way we want it to and is perfect for our small team. Hoping a few features get added to the roster soon but other than that, no complaints! Support team is phenomenal as well. Pros I love SnapEngage's interface - it's easy to use and gives you a lot of really valuable information straight out of the gates - user's time zones, IP, OS, Browser, as well as tracks the URL within your site as they navigate. Transferring chats is easy, the admin tools are great for tracking customer feedback, response times, and other really useful analytics. Cons I don't like that users cannot send themselves a transcript of a chat - this is a pretty common feature in most chat systems so I would think they'd add it by now. I also think it'd be great if there was a whisper mode so that admin/managers can see/watch chats and whisper to the agents - this would make training new users infinitely easier. Review Source VR Verified Reviewer Technical Support Security and Investigations Used the software for: 1-2 years ### "One of the best chat portal." September 26, 2018 5.0 It is very helpful to have, snapEngage walked us through in making our goals possible to win the hearts of our customers. Pros In my 2 years of work experience in my current company nothing compares with SnapEngage. It enables our customer to contact our support team anytime they visit the website wherein any customer query are answered and addressed. It is very useful with the team in providing excellent customer service. After opening the website chat buttons will appear, it will not just make our customer feel that we are with them it also open the door to a customer and merchant relation. Cons Most of our customers take it in a negative way finding the chat buttons more annoying than that from being useful. But aside from that nothing else. Review Source VR Verified Reviewer Director of Marketing Hospitality Used the software for: 2+ years ### "Straightforward Chat Function for Businesses " April 11, 2019 4.0 We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill and continued to improve over the years. However, the recent price increase has made me rethink our use of the product from time to time. Pros \- customizability (added feature since our time using it) - reporting - user experience Cons \- on the admin end, things sometimes look a little outdated - recently the price went up significantly for people used to having multiple businesses/users - not integration with social media messaging Review Source VR Verified Reviewer Marketing Associate Hospitality Used the software for: 2+ years ### "Great Platform for Basic Chat" January 28, 2019 5.0 Pros Very easy to install and set up. There are great features like user-sharing, automated messaging, timed delay, and more. Share with multiple users and multiple sites and access easy live and offline times. Cons Unless you have headphones in or your volume on, it's difficult to realize when there is a new chat. There are not desktop notifications (from what I can tell) and if you have multiple browsers open, it's easy to overlook a new chat. Review Source AV Anne V. Director of Customer Raditude Information Services Used the software for: 2+ years ### "Love SnapEngage! A Fabulous Chat Tool." June 13, 2017 4.0 Easy to use and implement chat software tool - their own support team is super responsive and helpful. Pros I love the UI - it's easy and straightforward. We're on the basic plan but it works for what we need; I love the Sneak Peek feature (naturally), it's easy to transfer chats and also love all the info that we're given when the user comes in, ie, referring URL, IP address, location within our system, etc. Cons They need to add an easy transcript email option as many other providers have them and would be handy. Also in the sound effects, one is a crying baby - let's be honest, no one likes that one. Would also be nice for all agents to see how many chats others are handling and not have that be just an admin feature - we're a small team so we're all super equal in our efforts and this would be valuable to everyone, not just the account owner. Review Source JN Jenny N. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic customer service " September 27, 2019 4.0 It has changed our experience, creating a better CX and streamlining processes for our agents. We have never experienced an outage. As a vendor, SnapEngage is easy to deal with and their approach is client-centered. Their responsiveness is greatly appreciated. Pros It was plug and play. SnapEngage dedicated an implementation specialist who trained the trainer and also provided webinars for the agents/users. The customer service is stellar, via chat (of course!) or phone. They not only provide documents and guides from th eknowledge base but the savvy agents walk you through the process, as needed. The design studio is intuitive and customizations are easy to make. Cons The chatbot has taken more time than expected in their roadmap. We were hoping to see it completely up and running before the fall. Review Source KK Katie K. Account Executive Computer Software Used the software for: 2+ years ### "Snappy way to interact with customers" April 12, 2019 5.0 Great! I haven't used other products, but I would recommend SnapEngage! Pros I like how easy it is to use. You can see the beginning of a prospect's response (so you have to be careful not to reply until they finish typing!) and it is a great way to interact with customers and prospective customers. Cons No real cons. One time a few years ago they enabled calls without telling us and some creepy guy called me unexpectedly - we were able to shut it off quickly! Otherwise, I don't love the new interface as much as the older version. Review Source CD Christophe D. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great chat software " April 2, 2019 5.0 We have been using snapengage for several year now and we are satisfied with the software as it has helped us assist our online visitors and converting queries into form catamaran cruises for our company that specilises in promoting online catamaran cruises on our beautiful island of Mauritius. Pros It allows us to interact with our customers and convert bookings as well as assist them. Cons It does not have an app. This would be an added feature that would help chat off mobile phones Review Source VR Verified Reviewer Marketing Medical Practice Used the software for: 2+ years ### "Easy to use and functional" April 2, 2019 5.0 Easy to use and easy to train whole teams to use. I would recommend if you have a large sales team and if you can integrate with your CRM. Pros Easy to use Versatile and Functional Able to have a whole sales team Chat Bot is very useful Can customise look and feel which is great for us Integrate with email and other features Cons Would like a hubspot integration ideally, but is not necessary for what it says it does. Review Source PF Pedro F. Service Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Customer Experience " August 23, 2022 5.0 Very good and quick answer Pros Easy to navigate and customize, keeps all customer information in one place for easy access. Cons The phone app could use some work while on the road Review Source BS Brian S. Sr Developer Financial Services Used the software for: 2+ years ### "Fully customizable chat agent" April 18, 2019 4.0 Our clients like being able to chat with us, it is quickly becoming the main way clients communicate​ with us. Pros Customizable, easy to get started, and able to handle most of our needs for the price. Cons Admin site can be difficult to navigate​ and find the settings you are looking to change. Review Source BC Benjamin C. Director of Social Events Entertainment Used the software for: Less than 6 months ### "Awesome Chat Service!" April 2, 2019 5.0 It has been great so far! As our team becomes more comfortable with it I am sure it will only get better. Pros It is easy to use and alerts you if you have been inactive for a time that you set. Meaning- if you are not at your desk it takes you offline which is great so you are not getting live chats if no one is available. You can customize the chat box to match your website or company theme which is also great! The attention to detail is amazing. Being a chat service, they also have amazing customer service available via chat that has been a life saver to answering some questions and keeping our service as attentive as we would like it. Cons It took me awhile to fully learn how to navigate the site. I am still learning some of its features everyday. I have now learned how to pretty much navigate everything I need, and am discovering new features available as I am getting more comfortable with it. Review Source VR Verified Reviewer Digital Marketer Computer Software Used the software for: 1-2 years ### "Awesome system, with great support!" April 2, 2019 5.0 I had a very good experience with it. The customer support was always helpful, and SnapEngage was constantly coming out with new awesome features. Pros The new hub was wonderful, as well as the /goto function and the complete account of where the customer was navigating on the site. Cons I do wish that we could force certain parameters to be entered before an agent can finish the chat. Review Source LG Lisa G. Customer Support Supervisor Retail Used the software for: 2+ years ### "Great Chat Platform" April 2, 2019 5.0 Pros Very user friendly. Great reporting. Emails you with offline chats. Cons Nothing really. I am not super tech savvy and I am able to do everything I need to on my own. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.