# Page 2 | TeamSupport Messaging & Live Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TeamSupport Messaging & Live Chat the right Live Chat solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews --- TeamSupport Messaging & Live Chat 4.6 (114) [View alternatives](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TeamSupport Messaging & Live Chat ## Showing most helpful reviews Showing 26-50 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JO Joshua O. Infrastructure Engineer Information Technology and Services Used the software for: I used a free trial ### "Customer support made easy with TeamSupport Messaging" June 30, 2024 5.0 Pros One of the beauties of supporting customers is having an enabling platform that is easy for the customer to interact with, which is a perfect solution in TeamsSupport, where an SMS, as simple as it is, can be used to initiate customer engagement. I love that. Cons The chatbot does not provide an option to speak to humans instantly. This should be improved, as most customers would prefer human support initially rather than having to answer numerous questions from the chatbot. Review Source VR Verified Reviewer Video Content Creator Arts and Crafts Used the software for: 2+ years ### "Easy Peasy ChitChat" May 22, 2023 5.0 I can definitely rate this on a scale from 1 - 10 ... probably, an 8; I actually like this app and I still continue to use it from time-to-time. Pros I think it's most important features are positively exercised by producing an excellent messaging/chat experience. Cons Probably the fact that it kept on lagging; I don't understand why it continued to do such a thing but it did seem to bother me somewhat. Review Source PM Peter M. Marketing Director Law Practice Used the software for: 2+ years ### "Trusted since 2012" April 11, 2019 5.0 We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more. Pros The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process. Cons I do not have many bad things to say. It would be a stretch for me to say something I dislike here. Review Source VR Verified Reviewer Assistant Manager Consumer Services Used the software for: 1-2 years ### "10 Snaps for SnapEngage" August 31, 2018 4.0 Pros It's easy-peasy to set up and customize the widgets to fit one's requirements in the business. It can also be integrated with different platforms. We use SnapEngage with our 3 major tools without any conflicts and with ease that it only took us not even a day to design, test and roll out. Customer service team is also responsive and very helpful in resolving any issues or answering any inquiries. Cons It doesn't allow remote access to the users. We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable. Also, it would be better if we can pull up historical logs of messages by custom date instead of using Export periods. Review Source MS Mark S. Financial Services Used the software for: 1-2 years ### "Quality Web Chat Feature" December 5, 2016 4.0 We used SnapEngage for our web chat feature for a little over a year, and we had a positive experience with the platform. We discontinued using the application due to some changes on our website, but this discontinuation had nothing to do with anything on the SnapEngage side. The web chat portal is very easy to use and understand. An administrator does not need to have any coding skills to customize this feature. SnapEngage provides several options and features for users to get the most out of their experience. It also provided the best integrations to other applications. Of all of the web chat applications we tried out, SnapEngage was the clear winner. Pros SnapEngage is easy to use and understand with no coding experience required. Their web chat portal has many features and benefit that allow for more flexibility than other web chat applications. SnapEngage also has the option of no annual contracts, great support, and several API's that can integrate with other applications such as Microsoft Dynamics CRM. Cons The script that we received from SnapEngage and put on our websites did cause our website to take longer to load when the web chat feature was activated. The slower load time was the only negative issue we saw with the web chat feature. Review Source LK Laura K. Asst. Professor Higher Education Used the software for: 2+ years ### "Easy to Use with Great Support!" April 2, 2019 5.0 As the administrator for this software, I have always felt that the support is very good and timely, although we have had some technical issues in the past that went unresolved-- "We'll refer this to our design team," etc. Pros SnapEngage has always been easy to use, even with ongoing updates and added features. The proactive chat and the different options for controlling the chat box pop-up has always been a favorite feature of mine. There are many qualifications that can be placed on visitors to determine whether a proactive chat is appropriate, such as a first-time visit to the site, a prolonged period of time spent on a webpage, a certain access point on the website, etc. Cons I do not like that the proactive chat does not allow a box for customer/patron contact info, such as email. We have many proactive chats that go unanswered if the customer exits to another software on our site while the proactive chat is engaged. We lose a lot of chat interaction. Review Source Daniele C. It assistant Oil & Energy Used the software for: 1-2 years ### "Microsoft teams" March 25, 2023 4.0 Pros Abbiamo disinstallato il centralino analogico e siamo lassati a Teams per tutte le chiamate Cons Ogni tanto se la banda internet non e’ buona cade la linea Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Scelta sziendale Review Source EV Erica V. Marketing Specialist Financial Services Used the software for: 1-2 years ### "Superior Product with Stellar and Responsive Support" April 2, 2019 5.0 Overall, the options, the support team, and the ease of use is far superior to any other chat system out there. We research 6 others before choosing SnapEngage, and they just leap-frogged over everyone else. Pros The software itself is very easy to use. It's all web-based so our employees can use it at any PC or from home. It has a very slick back-end and tons of analytics. It's light years ahead of where we came from. Cons This isn't really a con, since it's industry standard, but our small shop doesn't have a dedicated chat team. Our employees are constantly multi-tasking, so the notification system when there's a chat waiting would be best if it didn't rely on the browser's notification system. All browsers notification systems are pretty lackluster. The little flyout box pops up for maybe 8 seconds, then disappears. If one of our employees isn't looking at their computer screen when that pops up, they don't know there's a chat waiting. It also doesn't work for internal chats (team chat) either. If we miss the notification, we don't know someone is trying to talk to us. Review Source VR Verified Reviewer Director of Marketing Financial Services Used the software for: 2+ years ### "SanpEngage is a Snap!" April 14, 2019 5.0 Pros It's very easy to use as well as setup. Engaging tool that allows our team to engage with both customers and prospects alike. It's very easy for people on the site to engage with our sales and customer service team. Cons Wish it was easier to set schedules so that someone is always on line. It's an oversight sometimes and we don't always realize that no one is online and people that are trying to chat with a rep have to send an email because we don't have anyone online. Review Source VR Verified Reviewer Technical Support Representative Consumer Electronics Used the software for: 2+ years ### "Very Customizable" September 12, 2018 4.0 Pros Weekly stats feature is very helpful in generating overall and individual reports. You can easily see your ratings at a glance. The user interface has a lot of useful options for different types of notifications, which is really helpful if you have several tasks that you need to handle at the same time. History of chats is also very useful for reviewing what has taken place in a chat conversation. Cons Nothing really. As a user, this software is really very easy to use. Review Source Tessa W. Director of Marketingsnapengage review Hospitality Used the software for: 2+ years ### "Excellent Chat Software" December 5, 2019 4.0 Overall, SnapEngage is worth the cost and will more than meet most live chat needs. Pros SnapEngage has improved significantly in the years I have used it. Lots of reports for our staff to look at. Great that it's web based. Tons of great features and it looks good with the customization available. Cons The back end is a little clunky at time. We often have problems with our staff knowing when a chat has come in, but that is probably a bit of our own issue. Review Source VR Verified Reviewer Freelance Writer Used the software for: 2+ years ### "Does what its supposed to, minimal learning curve." June 14, 2018 4.0 Pros My company uses this service and it's done fine by us for years. It gets the job done, with only the occasional hiccup. I'm also enjoying the new beta view, which is a cleaner and prettier look. Cons Sometimes odd errors can happen, like a conversation won't sync up with our other integrated program, or it will take extra long. This is rare though, and usually their support is on the case quickly. Review Source Josh C. Director, Sales Consumer Electronics Used the software for: 1-2 years ### "The best chat solution we've found" April 11, 2019 5.0 We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value available. Highly recommended. Pros Tons of customization features. Their proactive chat feature is especially useful for us. The fact that it can be tuned to show specific message on certain pages allows us to provide a more personal chat experience while still using automation to reduce workload. Cons I preferred the old interface prior to their latest refresh/redesign, but that's more a matter of preference. Review Source AV Anne V. Manager Hospital & Health Care Used the software for: 1-2 years ### "Messagerie rapide " November 24, 2023 5.0 On poursuivra notre abonnement sans souci Pros On peut se connecter de n’importe où et être plusieurs en conversation Cons Rien du tout ne me convient pas c’est parfait Review Source VR Verified Reviewer Customer Success Manager Used the software for: 2+ years ### "Best and simplest live chat tool out there! " March 11, 2018 5.0 Pros I love the ability to easily set up proactive chats and also create your own rules to have shortcuts for repeated answers. Cons Setting up agents intially can be a bit tricky to get everyone on and set up tiers and such but once done it's good to go. Review Source GN Gloria N. Segretaria Utilities Used the software for: 2+ years ### "Comunicare alla velocità della luce" February 14, 2023 5.0 Ottima esperienza, rende la comunicazione fluida, permette di interagire e di avere un diario di bordo Pros Prodotto semplice da utilizzare con molte funzionalità Cons Come software mi sembra abbastanza completo, renderei più semplificato il pannello delle funzioni. Reason for choosing TeamSupport Messaging & Live Chat Mi è stato consigliato Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) L ho ritenuto più fluido e completo Review Source DR Dottie R. Director of Customer Support Information Technology and Services Used the software for: 2+ years ### "Flawless...from setup and launch to customer support" April 11, 2019 5.0 We engaged with SnapEngage chat in order to offer our customers an additional method of contacting us, instead of the phone. Chat offers us the opportunity to document, get needed minutia details from our customers about any issues they are having. It's so much better than the phone which is inconsistent quality, takes much longer to get the needed details, etc. Pros Easy to work with the support team of SnapEngage. Though they are infrequently needed, as the software just works, their support staff is quick to respond and always has the answers. Cons Can't think of anything at all. It's Outlook that won't obey my rule and not send every 10th notification to my junk folder! Review Source SG Steve G. Director Information Technology and Services Used the software for: 2+ years ### "snapengage productivity" April 11, 2019 5.0 Increased productivity. Improved customer service. Reduced response times. Full transcript of each chat message. Secure and reliable. Pros by introducing the snapengage system we have reduced calls to our helpline by 60% and yet we keep more customers happy becuase we can attend to their queries immediately, rather than waiting for someone to call them back. With each support agent being able to handle multiple support requests means our productivity and customer service have dramatically improved. Cons For us there have been no downsides at all... the integration was quick and easy and the system works very well. Review Source AC Alex C. Strategy Director Marketing and Advertising Used the software for: 2+ years ### "Solid chat platform with lots of features" March 27, 2019 5.0 Very happy with the platform. As a marketing agency we get to use the service for our own business and resell to clients. The flexibility of features and price plans is great. Slightly more expensive than some options but you get what you pay for. Customer support is superb. Pros Ease of use, customisation, ability to setup rules based on chat user behaviour Cons Nothing really. We have been a long standing customer and have watched SnapEngage grow into a really solid platform. Only small gripe would be the pricing changes which had an impact on us when we fell onto the wrong price plan, but they rectified it right away Review Source MH Mike H. European Marketing Manager Building Materials Used the software for: 2+ years ### "SnapEngage" April 2, 2019 5.0 Overall, SnapEngage has given us a great opportunity to interact directly with our customers across Europe, it integrates with the systems we are already using, and it's metrics and reporting help us identify areas for improvement and levels of engagement internally. Pros SnapEngage was very easy to setup and test, within an hour we were setup and testing the system with a couple of users. From there it was straightforward to scale, and roll out to other countries across Europe. Cons Can be difficult to know what features are included in your subscription, especially when new ones are added. Review Source AW Andy W. President Computer Software Used the software for: 6-12 months ### "Good messaging software overall but needs mobile support" April 2, 2019 4.0 Good software overall and good technical support. We had to contact them on a number of issues at initial setup, and, we were quickly enough directed to solutions. Pros As a general messaging / support tool it works very well. We have our knowledgebase in Wordpress and they make it very easy to search for topics and send links or even re-direct customers to the right page. It took us a few days to get the software setup how we wanted, but, there are a lot of options. Cons The software does not work on mobile for support agent. It does work fine on mobile for customers. But, this is a big issue for us and we will continue to look for an alternative software if we can find one. But, so far, we have not. The ability to have your own wordpress knowledgebase and search through that is a pretty unique feature. But, they need mobile support for agents. Review Source VR Verified Reviewer Software Support Technician Real Estate Used the software for: 1-2 years ### "Using Snapenage is easy!" June 13, 2018 3.0 Pros Snap engage is great for integrating into other products and great for their chat service. It's easy to use. Cons It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear. Review Source DL Darren L. President Computer Software Used the software for: 2+ years ### "A partner in customer satisfaction" May 10, 2019 5.0 We chose SnapEngage after a long review. Our support people like it, so I like it. Pros It's easy to install. It is configurable to our needs. It works very well across multiple domains and sub-domains, uniting our chat in a single dashboard. Works well with our analytics. Cons There's nothing I can think of that we don't like about it. I guess there are some times when chat doesn't appear in a web browser due to user configuration, but I don't think there's much that can be done about that. Review Source MJ Michael J. Manager, E-Services Non-Profit Organization Management Used the software for: 2+ years ### "Amazing product!" August 22, 2019 5.0 Pros This software is easy to use, filled with features, and simple to control with a single administrator. It offers features like screen sharing with customers, sending and receiving documents, multiple chats per operator, and snapshot information on customer's technical platforms (operating system, browser etc.) for ease in troubleshooting issues. Cons No real cons in over 3 years! Customer support is fast and friendly, and the product works as advertised. Review Source JH Jordan H. Marketing Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great, easy to use, customer-friendly chat experience" April 2, 2019 5.0 Better customer experience for our customers, and more efficient customer service for our internal employees! Pros Once we selected SnapEngage, we were able to implement it and get it working on the site within days. It is user friendly from our chat agent perspective, and it adds a lot of value for our customers who want to quickly chat to find out an answer without picking up the phone to call us! It's intuitive on both ends! Cons We didn't have many issues with the software. The only thing we'd desire is more chat agents within our package, but we could achieve that by upgrading (and paying more) for a larger package. Review Source Similar Products Featured