# Page 3 | TeamSupport Messaging & Live Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is TeamSupport Messaging & Live Chat the right Live Chat solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews

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TeamSupport Messaging & Live Chat

4.6 (114)

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Last updated March 13th, 2026

# Page 3 - Reviews of TeamSupport Messaging & Live Chat

## Showing most helpful reviews

Showing 51-75 of 114 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Graphic Designer  
Medical Devices  
Used the software for: Less than 6 months

### "Will be a great product once it fully works"

April 11, 2019

3.0

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Pros

Ease of use inside the hub \*as long as it is working\* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.

Cons

The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.

Review Source

PN

Paul N.  
Intl Sales Director  
E-Learning  
Used the software for: 1-2 years

### "Happy customer"

April 2, 2019

4.0

Adding SnapEngage to our website has given us a much higher conversion rate from visitor to lead providing a constant stream of warm enquiries for our sales teams. We are very happy with the service we receive and will continue to be a customer.

Pros

I really like the layout and ease of use, Everything is easily accessible. When required I can quickly add or edit shortcuts which are immediately available for the rest of the team. I can see what's happening with my team at a glance.

Cons

Would like to be able to "read along" with chats that my team are having. This would be a huge benefit when training new staff etc.

Review Source

JK

Jillian K.  
Communications Specialist  
  
Used the software for: 2+ years

### "SnapEngage: Oh Snap!"

February 9, 2018

5.0

SnapEngage is a fantastic software and the best of the chat platforms we have tried.

Pros

I absolutely LOVE using SnapEngage for work. Having a chat available on our website has been a game changer for us. We are able to communicate easily and now faster with customers and potential users.

Cons

We had a brief issue with the SalesForce integration but it was resolved via some persistant chat agents on the SnapEngage end.

Review Source

VR

Verified Reviewer  
Account Executive  
Computer Software  
Used the software for: 6-12 months

### "Fantastic Sales Tool"

October 29, 2018

5.0

Pros

I love being able to chat with a prospect as they are actively looking at our resources. Great for training new folks to familiarize themselves with the customer and product before hopping on the phones.

Cons

Sometimes on the phone the alerts can be heard on the other end and can be distracting.

Review Source

AA

Adnan A.  
Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Review for support messaging & live chat"

April 16, 2023

4.0

Pros

Its easy to use.Always having easy connectivity.they have very good costumer support team.i have been using this app for 8 months nw.

Cons

Very rarely hangs.but sitll one othe best app to be used for live chat

Review Source

Trevor L.  
Branch Coordinator  
  
Used the software for: 6-12 months

### "Great for chatting with customers and seeing what they're typing before sending"

October 5, 2017

5.0

Pros

Seeing what a customer is saying prior to them sending it. It really helps with answering questions as fast as possible

Cons

Not able to see what other colleagues are doing real time. This feature would really help with training new users.

Review Source

CK

Chad K.  
Customer Experience Operations  
Human Resources  
Used the software for: 6-12 months

### "User Friendly and has Key Integrations"

April 2, 2019

4.0

Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.

Pros

The integration with Zendesk has been a game changer for us. We've opened up new channels for reporting based off of our chat and our support team has become much more efficient.

Cons

In regards to our support team, it can be tedious to rotate chat agents because you have to delete users and re-add them each time. It'd be nice if you could simply deactivate a chat agent or mark them as inactive somehow. Also, it'd be nice if we could re send chats to Zendesk if they originally failed to sync for some reason.

Review Source

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "SnapEngage Review"

April 2, 2019

5.0

Experience is overall very good but desperately wished you had a mobile app for chat agents.

Pros

the proactive chat feature is best I highly recommend it to clients because it increases engagement with potential clients

Cons

No Mobile app for chat agents. being able to chat with potential clients on the go would be a huge feature.

Review Source

kD

kaylee D.  
National Sales Manager  
Wholesale  
Used the software for: 2+ years

### "Perfect Price for our need"

April 11, 2019

5.0

Pros

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution! We are on the 4 rep business plan and it fits our needs.

Cons

Not really many cons here. We really enjoy the software!

Review Source

Ernest K.  
Marketing & eCommerce Specialist  
Consumer Goods  
Used the software for: 1-2 years

### "Great Value"

April 2, 2019

4.0

Pros

The platform is very quick and easy to setup. It has all the expected functionalities of a chat only platform.

Cons

Recently the reduction of customization via the new chat designer. I wish it had a way of mapping or formatting the data from the extra fields. It's just inserted into an email is a query-string and makes it hard to parse and input the variables into a case form in our CRM/ERP.

Review Source

VR

Verified Reviewer  
Director of Sales  
Computer Software  
Used the software for: 2+ years

### "Great Live Chat Product"

April 15, 2019

4.0

Overall experience has been great aside from it bouncing around to different operators with the same chat occasionally.

Pros

Ease of use, ease of integration into our website

Cons

Once in a while the system will glitch and bounce around to the different operators when waiting for a client response.

Review Source

PB

Paul B.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Love Snapengage"

March 8, 2018

5.0

Biggest no brainer addition to my practice.

Pros

Best software I have used. Has allowed us to increase engagement with our patients. Many of our patients schedule through the portal as well as we are able to give information to them increasing their comfort and the likelihood they come in. It is also easier to answer simple questions through hippa compliant chat as opposed to having to take time to call my patients.

Cons

I really dont have a con other than my notifications dont work on my computer so I have to leave the sound on. This makes for interruptions with my patients. Would also love an app on my phone.

Review Source

GD

Gerabel D.  
TSR Tier 1  
Security and Investigations  
Used the software for: 1-2 years

### "I really really liked this software"

March 5, 2019

5.0

Pros

I really really liked this software since the chat system is simplified and controlled for me to get just up to 3 chats from our website at a time. the notification and alerts about idle chats and the option to disconnect unwanted chatters is really a plus.

Cons

least thing I liked about this is that there are just really limited option but it is a simplified chatting system and still is very useful

Review Source

BA

Brandon A.  
Customer Success Representative  
Online Media  
Used the software for: 2+ years

### "Customer Service through chat"

February 1, 2017

5.0

SnapEngage is the platform that our company uses for all online chat interactions. The interface is quite simple to navigate and the system is very responsive. As far as an option, SnapEngage has them. There is a ton of customization available in the system settings and it is fairly easy to get started.

Pros

\-Tons of options -Ability to create canned responses -Easy to use admin panel.

Cons

\-Would prefer an application-based program instead of web-based. However, this is just personal preference.

Review Source

VR

Verified Reviewer  
Assistant Marketing Manager  
Management Consulting  
Used the software for: 2+ years

### "Amazing interface and stellar customer support"

April 2, 2019

5.0

Pros

The amazing support of the customer service team and the new interface makes it easier than ever to customize and to use.

Cons

I like everything about SnapEngage since the new interface has been launched.

Review Source

Brice P.  
CRM & Web Specialist  
Higher Education  
Used the software for: 1-2 years

### "SnapEngage allows website visitors to ask our students real-time questions about business school"

April 30, 2018

3.0

Pros

It allows our student ambassadors to chat with prospective applicants and answer their questions in real time, cutting down on the lag time usually experienced with email. It also directs questions to those who are more capabale of answering them than a simple front desk phone call. SnapEngage also interfaced with our marketing platform, allowing us to do lead capture for future marketing.

Cons

The structure of the chat client is a bit rigid, and the UI of the dashboard isn't as visually appealing as other comparable hosted software platforms. The metrics provided are decent, especially for the price, but aren't nearly as valuable as they could be.

Review Source

VR

Verified Reviewer  
Marketing specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Lead SNAP"

April 2, 2019

5.0

Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.

Pros

Easy to use, easy to implement. Easy to maintain. Good UX from both sides. A lot of variable when to show, where to show (pop up).

Cons

We don't have cons at the moment at functionality level where we use it.

Review Source

BB

Billy B.  
Creative Director  
Computer Software  
Used the software for: 6-12 months

### "Solid Chat Agent for Small to Mid-size Businesses"

April 2, 2019

5.0

Our experience was great. We needed a way to generate leads on our website and route customers to technical support when needed. The chat solved this challenge.

Pros

I helped setup SnapEngage on our website and style the chat button and chat box. It was very easy to setup and style. We were able to perfectly match our branding. They have plenty of options to customize the appearance of the chat button, box, and placement on screen, so I would assume it will work for everyone's needs. Setting up proactive chat was easy too. We customized proactive chat by page, with specific rules and pre-filled text. I only had to contact support for a few unique requests and they helped me instantly (one time I wanted to disable proactive chat based on IP so co-workers and I didn't have to see it while we are on the site all day).

Cons

I only have positive things to say about SnapEnage and how easy to use their solution is.

Review Source

VR

Verified Reviewer  
Chief Operating Officer  
Education Management  
Used the software for: 1-2 years

### "Very happy with functionality and value"

April 2, 2019

5.0

Pros

Easy to use and setup, we selected it because of the range of other platforms it integrates with (which of course are the ones we also use). The integration is easy and just seems to work.

Cons

Some of the upgrades have deprecated some of our implementations and we have to make changes to our implementations to support the upgrades.

Review Source

AB

Alicia B.  
Marketing Manager  
Financial Services  
Used the software for: 1-2 years

### "Engage in a Snap!"

April 2, 2019

4.0

Overall, I think the tool is a great resource. We only have 1-2 people using/monitoring it from out end, but can see how resourceful it could be for teams with more people (i.e. call centers, sales teams, etc.)

Pros

The software provides a simple user friendly dashboard, and timely notifications of who visits your site. The email log of conversations that have taken place right after you wrap up is useful and allows you to easily forward on to anyone else that may need to see it.

Cons

I don't think its a software issue, but I often get 'unknown@example.com' when someone logs in to the software and I'm wondering if there is a way to have the email address as a mandatory requirement to speak with an agent.

Review Source

KJ

Kimberly J.  
Admissions Manager  
Education Management  
Used the software for: 2+ years

### "Using SnapEngage for admissions purposes"

April 3, 2019

5.0

The customer support team has been great!

Pros

It allows our applicants to easily contact us while looking at our website

Cons

The sync to Salesforce is a little clunky

Review Source

CS

Cheryl S.  
Sr Guest Coordinator  
  
Used the software for: 1-2 years

### "Awesome staff"

September 12, 2017

5.0

Pros

Ease of use the instant support from the staff. It is an easy way to connect with visitors to our website. The simplicity of pausing the account when you are multitasking. I like how it lets you know where your visitors are from so you can feel the direction your engagement might be.

Cons

One of the few cons to me is the font, which I am sure I can change I just haven't figured it out. I would like to have set up more auto remarks established but that may also be an Administrative issue.

Review Source

JK

Joe K.  
Content Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Solid web chat SaaS"

April 2, 2019

5.0

Pros

Customizable to your brand, integrations with Salesforce, easy to administrate

Cons

Not incredibly feature rich but it doesn't really need to be

Review Source

SM

Stephanie M.  
Director, Member Support  
Financial Services  
Used the software for: 6-12 months

### "Our members love to chat online"

April 2, 2019

5.0

Our overall experience has been great. The implementation was simple and our members are loving the chat on our website.

Pros

Ease of use and functionality. So many options when you are chatting with a member from sending them a file to providing them with a link to another page on your site.

Cons

User identification based on IP address has caused some issues because most of our members are at the same IP address and therefore it appears that they are someone else when chatting.

Review Source

SL

Samson L.  
Director of Business Development  
Design  
Used the software for: 6-12 months

### "Good Service but not a Standout Platform"

April 11, 2019

4.0

It's been positive and live chat has had a great effect on the number of interactions we have with clients regularly.

Pros

Fairly easy to use and very trackable for our team.

Cons

When something is paused by one of our sales people, if the website visitor is already on the site they can still message the sales person and they can miss that message. In addition, we can't figure out how to require fields be filled out (name, email, question) while still using proactive chat.

Review Source

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