# Page 5 | TeamSupport Messaging & Live Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is TeamSupport Messaging & Live Chat the right Live Chat solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews

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TeamSupport Messaging & Live Chat

4.6 (114)

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Last updated March 13th, 2026

# Page 5 - Reviews of TeamSupport Messaging & Live Chat

## Showing most helpful reviews

Showing 101-114 of 114 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PG

Philip G.  
Co-Owner  
Consumer Goods  
Used the software for: 2+ years

### "Excellent Chat Software"

August 17, 2018

5.0

Excellent experience that is meeting our needs.

Pros

Clean look and feel that is customizable, customers like it, easy to use.

Cons

Some new features are lacking but the team is working on them. Chat bots for one...

Review Source

LW

L W.  
  
  
Used the software for: 2+ years

### "Basic chat"

January 5, 2017

4.0

If you're looking for a simple chat add on for your website this is fine. Reporting and stats leave a lot to be desired.

Pros

Ease of use Simple design Ability to see what customer is writing while they write it

Cons

No Live view of agent chat. Statistics/analytics

Review Source

CH

Catherine H.  
MarCom Mgr  
Industrial Automation  
Used the software for: Less than 6 months

### "Good value"

April 11, 2019

5.0

It has allowed us to engage with more visitors to the web site and connect them with the appropriate contact.

Pros

Customer service is helpful. The software makes it easy to interact with potential customers. I found it easy to add to our website. I like the shortcuts and ability to customize the interface.

Cons

Its difficult to find some of the settings and I have had to go to customer service to locate them. For example - to change the timing on when the pro-active chat kicks in. I also don't like that it doesn't capture information on a pro-active chat. We have to ask for the information. Would like an automatic pop up to ask for this info on the pro-active chat.

Review Source

AT

Angela T.  
Marketing Manager  
Consumer Services  
Used the software for: 6-12 months

### "Exceptional Customer Service and User Friendly "

April 17, 2019

5.0

Pros

The software is user-friendly, whenever we have an issue customer service is phenomenal and they are always quick to get an answer.

Cons

That you can only integrate one API right now, we have multiple offices so we have multiple API's to connect with our CRM and would like to see that in the near future.

Review Source

RB

Rebecca B.  
Help Desk Analyst  
  
Used the software for:

### "Great software. Amazing Customer Service."

December 3, 2015

5.0

I have not had any issues with the software at all. I did testing on it off and on while my company was going through a buyout transition. Due to the change is procedures I had to renew my trial account a couple times. They were awesome with working with me. I must have asked them hundreds of questions. Every single time my answer was not only answered, but I had a great experience talking to the service rep. I feel like Snap Engage as a whole is the epitome of great service. They've helped me out so much and I can't say enough great things about their customer service. The chat program itself is easy to use and has provided a great option for my customers to contact us. If I have the option for a chat, I use it! Snap Engage has been amazing. 10/10 all day. Thank you guys so much for providing such a great service and being so supportive in making this a success.

Review Source

JB

John B.  
Front End UX Developer  
Security and Investigations  
Used the software for: 1-2 years

### "SnapEngage is great for anyone looking to implement chat into their website"

April 11, 2019

4.0

Pros

SnapEngage is easy to install, and very simple to use. Adding teams and users is a breeze. The chat functionality is simple and clean, and the reporting sent via email is great for reviewing engagement with customers.

Cons

The Design Studio for crafting new looks for the SnapEngage button and chat window is a bit clunky, and it wasn't very intuitive. I had trouble understanding whether or not my design was being applied to the product on production.

Review Source

CM

Christine M.  
Student  
Higher Education  
Used the software for: I used a free trial

### "TeamSupport Messaging &live chat review"

February 17, 2023

4.0

Pros

They have a good customer care service which is a good thing

Cons

I did not dislike anything in this Team support messaging & live chat

Review Source

MP

Melissa P.  
NPL  
Medical Practice  
Used the software for: Less than 6 months

### "helpful"

April 2, 2019

5.0

Pros

I like that it's easy to connect with a rep on the website when needed.

Cons

I feel that there are not enough alerts when a chat comes in. I have missed chats.

Review Source

CSD

Cristiane Silva D.  
Nutricionista  
Food Production  
Used the software for: I used a free trial

### "Analisando"

May 3, 2023

5.0

Pros

Facilita muito o contato com os clientes e colaboradores, sendo possível obter resolução de problemas com mais praticidade.

Cons

sistema com nível de complexidade alto dificultando um pouco a adesão

Review Source

ZA

Zara A.  
Inside Sales Rep  
  
Used the software for: Less than 6 months

### "Great!"

October 13, 2017

5.0

Pros

Easy to use, and I love that it shows where a person is chatting from! The fact that you can see what the customer is typing is a great advantage!

Review Source

CR

Conrad R.  
  
  
Used the software for:

### "Great chat software. A Must for any business"

August 31, 2015

5.0

The software is is easy to use, and install. We have 8 agents in our organisation and they find the software intuitive and easy to use. Customer support is very good too, we had several integration customisations and Snapengage provided us with timely support and fixes. I'd definitely recommend this to other organisations who are looking to add online chat to their sales tools.

Review Source

SG

Silviu G.  
Brand Champion  
  
Used the software for:

### "Brilliant product!"

August 31, 2015

5.0

The product is brilliant, easy to use and allows customisation. We found useful its capability to merge with other business software like Salesforce. The only major bug we have encountered is whilst using OS Safari it disconnects automatically when browsing between tabs (it only occurred a few time in Google Chrome). Thanks

Review Source

LD

Lawrence D.  
Senior Customer Service Specialist  
  
Used the software for:

### "I use SnapEngage each work day, in Customer Service."

August 31, 2015

5.0

I appreciate the ability to see where my Chat guest is and what web pages they are looking at. I did a Chat at home the other day with a non SE person/company. I was surprised they had no idea what I was looking at. It made me all the more appreciative of the tools I have with SnapEngage. Well done SnapEngage!

Review Source

FM

Francine M.  
Recruitment Consultant  
  
Used the software for:

### "Easy to use"

August 31, 2015

5.0

Really.simple and straightforward to use. Online assistance is also available and they are helpful.

Review Source

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