--- title: "Salesforce.org Nonprofit Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesforce.org Nonprofit Cloud Software - reviews, pricing plans, popular comparisons to other Donation Management products and more." source_url: "https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/" page_type: "product" language: "en" --- # Salesforce.org Nonprofit Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salesforce.org Nonprofit Cloud ## What is Salesforce.org Nonprofit Cloud? Salesforce for Nonprofits helps you to maximise efficiency, revenue and impact. This allows for: - Better management of relationships to support the achievement of missions - Secure data, making it usable and impactful - The achievement of digital flexibility and adaptability to cope with continuing change Salesforce for Nonprofits helps organisations of all sizes manage their mission with cloud-based solutions. ## What is Salesforce.org Nonprofit Cloud used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 42 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce.org Nonprofit Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.salesforce.com/&name=Salesforce.org Nonprofit Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce.org Nonprofit Cloud 4.7 (42) VS. [4.5 (1,471)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price Contact vendor Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (40) Ease Of Use 4.3 (1,470) Value For Money 4.4 (25) Value For Money 4.5 (1,207) Customer Service 4.3 (26) Customer Service 4.8 (1,369) ## Salesforce.org Nonprofit Cloud alternatives [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Givebutter](https://www.capterra.com/p/172048/Givebutter/) [4.8 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172048/Givebutter/) [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131207/Bloomerang/) [View all alternatives](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/alternatives/) ## FAQs about Salesforce.org Nonprofit Cloud Overview ### Which roles and teams benefit most from Salesforce.org Nonprofit Cloud? Salesforce.org Nonprofit Cloud is most used by nonprofit executives, development teams, operations leaders, and data-focused staff who need a unified view of constituents and programs. Executives track organizational performance, fundraisers manage donor relationships and campaigns, operations teams streamline administration, and analysts monitor impact, reporting, and service delivery outcomes. Answer based on 40 reviews Overview ### What company size and industries is Salesforce.org Nonprofit Cloud built for? Salesforce.org Nonprofit Cloud is built primarily for small nonprofit organizations, with 85% of reviewers from small businesses and 42% from Non-Profit Organization Management. It also serves enterprise nonprofits at 12%, plus Education Management at 8% and Philanthropy organizations at 5%, supporting impact measurement, insight gathering, and program delivery. Answer based on 42 reviews Features and Usability ### What are the key features of Salesforce.org Nonprofit Cloud? Salesforce.org Nonprofit Cloud includes donor management, fundraising management, grant management, and volunteer management. It also offers contact management, campaign management, online giving, recurring giving, payment processing, reporting and analytics, role-based permissions, and configurable workflow for nonprofit fundraising, engagement, and operations. Integrations ### Which third-party tools and platforms does Salesforce.org Nonprofit Cloud integrate with? Salesforce.org Nonprofit Cloud integrates with Google Cloud Storage for cloud file storage and data transfer. The catalog data provided here confirms this third-party connection, giving the platform support for moving and storing files in Google Cloud Storage. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Salesforce.org Nonprofit Cloud offer? Salesforce.org Nonprofit Cloud provides webinars, documentation, and videos to help teams get started. Webinars offer guided, live instruction, documentation serves as written reference for setup and features, and videos provide visual walkthroughs that users can review at their own pace. Answer based on 5 reviews Getting Started and Support ### What customer support options does Salesforce.org Nonprofit Cloud offer? Salesforce.org Nonprofit Cloud provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe customer support and training accelerators as very helpful, especially when getting started with donor and grantor management, deadline tracking, follow-ups, and donation details. Answer based on 1 reviews Features and Usability ### Is Salesforce.org Nonprofit Cloud easy to use? Salesforce.org Nonprofit Cloud handles complex nonprofit data well, but ease of use is a common concern for many teams. Larger organizations with dedicated admins adapt more successfully, while small nonprofits often find setup, navigation, reporting, updates, and customization time-consuming and harder to manage without technical experience. Answer based on 18 reviews Features and Usability ### How easy is the Salesforce.org Nonprofit Cloud interface to navigate? Salesforce.org Nonprofit Cloud offers detailed data views and relationship tracking, but the interface often feels dated and crowded. Nonprofit staff and administrators frequently describe navigation as clunky at first, though some teams find the Lightning experience more polished and become more comfortable after training and regular use. Answer based on 10 reviews ## Features AI summary Based on 2,945 Donation Management reviews Capterra data shows that buyers of donation management software rank the following features as their top priorities: - **Donation Tracking** (**66%** of reviewers rated this feature as critical) - **Online Giving** (**65%**) - **Contact Management** (**49%**) Salesforce.org Nonprofit Cloud supports all three features that reviewers rate most important: **Donation Tracking**, **Online Giving**, and **Contact Management**. Together, these capabilities help organizations record and monitor contributions, accept donations through digital channels, and maintain complete donor records, allowing teams to improve fundraising visibility, strengthen donor relationships, and manage giving activities more efficiently. Donation Tracking 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and view detailed financial donation history made by contacts and members Online Giving 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Outlet for members and visitors to submit donations electronically Contact Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Donor Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Fundraising Management 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause Salesforce.org Nonprofit Cloud 84 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Review: Review and analyze existing information across documents - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Grantmakers: Software designed for grantmakers - For Grantseekers: Software designed for grantseekers - For Nonprofits: Software specialized for non-profit organizations - Fundraising Management: Activities related to raising money for a specific cause - Gift Matching Management: Ability to match gifts through the system - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Grant Application Management: Track and manage the status of grant applications - Grant Award Tracking: Track grant submission requirements, deadlines, and financial documentation for awarded grants - Grant Management: Monitor application statuses, proposals and award funds - Group Management: Organize and edit a group of people's policy and members - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Member Database: Add, store and access information pertaining to members - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Giving: Ability to make a donation from a mobile device/app - Multi-Language: Manage and support multiple languages - Online Giving: Outlet for members and visitors to submit donations electronically - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Pledge Management: Track commitments to donate in the future - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (40) 4.5 Based on 40 reviews ## Pricing Value for money 4.4 (25) ### Starting price Free trial not available Value for money 4.4 (25) 4.4 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (26) 4.3 Based on 26 reviews ## User reviews Overall rating 4.7 Based on 42 reviews Filter by rating 5(30) 4(10) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DL Darren L. CEO Non-Profit Organization Management ### "Salesforce.org " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 7, 2025 Overall, it’s been great because of how well it allows us to have our processes or workflows be integrated with our existing apps. Pros The configurability and integrations available are great. Cons The cost of integrating due to the fact that an admin or integrator is needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jake S. Program Manager Education Management ### "Great Once You Get to Know It" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 28, 2025 If you know how to use it, it’s an amazing tool! Pros There is not a better product out there for keeping information on clients, participants, and donor information organized. Cons It can take a long time for those new to the platform to feel comfortable using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Leah L. Program Coordinator Non-Profit Organization Management ### "Americorp Reading Partners Salesforce Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2025 I used Salesforce daily when I worked at a nonprofit. Salesforce allowed for me to track the number of students in my program and also their progress over their time in the program. These results were also available to other sites, allowing for comparison. Pros For the nonprofit I worked for, we had to track the progress of different students reading abilities. Salesforce allowed me to view these results in real time and in many different formats, which was very helpful to me. Cons I did run into a bit of a learning curve with Salesforce because it is so complex. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Tung L. Energy Assistant Coordinator and Scheduler and Procurement Non-Profit Organization Management ### "Past Software That is useful in the Non-Profit Sector" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2024 Overall, Salesforce for Non-profit Cloud is useful for nonprofit organizations. Pros The product is helpful for non-profit and several non-profit use this product. Cons Better products are out there compare to this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Momen E. SF Admin Non-Profit Organization Management ### "Complete CRM Platform and More!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 2, 2022 I love the platform, it has transformed my life in my professional career and in real life. Now I try to understand the back end use cases of almost everything I do so I can understand what I am dealing with and to arrive at the best solution based on that understanding of systems. Life changing. Pros The most important features of Salesforce NonProfit is visually seeing the link from the donor, to the dollar, to the fun, to the program it is impacting to the number of beneficiary we are serving. This is vital! Cons I wish that the Setup Page can be customized where you are able to remove or hide certain settings. It can get overwhelming especially if you are a new admin. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) That was an old outdated system! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sabal A. Data and Impact Associate Non-Profit Organization Management ### "Salesforce for Non Profits" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 11, 2022 Pros It does everything you need it to. It's very capable of using the most up-to-date technology available. Cons It is difficult to manage. Requires a lot of staff time to keep up to date with the latest updates and ensure everything is working smoothly. There's also a lot of add ons which can making initial pricing difficult Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) We out grew eTap and need automation that can keep up with our growing non profit needs. Alternatives considered [Keela](https://www.capterra.com/p/154358/Keela/) Reasons for choosing Salesforce.org Nonprofit Cloud It is able to do both non profit management and program management on the same NPSP cloud Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OS Orestes S. CEO Automotive ### "Optimal customer service storage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 26, 2022 Highly Recommended. Pros I love the way that my customers say they can access the site. I also love the way that it keeps all of my customers information handy. Cons Nothing at this time. It is a wonderful cloud based storage software. Switched from [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Saves money Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jean N. Business Development Computer Software ### "Best CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2021 Overall great to use easy to learn and I like all the Salesforce badges to gain Pros Very easily integrated with other programs ability to share with colleagues Cons No features are least like as I feel Salesforce is the most complete CRM on the market Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Taylor D. Senior Consultant Accounting ### "Easy to use and customized for purpose" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 30, 2021 Very positive. I don’t nearly use it as often as some other in my organization but from what I do use it is great. Pros We use the software for our sales and proposal customer CRM. So it is used frequently and is easy to use. Cons At the beginning it was hard to know how to navigate, but that came with time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jeremy S. Associate Real Estate ### "Jeremy's Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 30, 2021 I've been able to keep everything organized. Pros The product is very easy to use and helps the team stay organized with everything as things can become very disorganized, easily. Cons Some of the offerings are not useful, it's only useful to keep everything organized. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [DonorPerfect vs Salesforce.org Nonprofit Cloud](https://www.capterra.com/compare/2698-265078/DonorPerfect-Fundraising-Software-vs-Salesforceorg-Nonprofit-Cloud)