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Salesforce for Nonprofits helps you to maximise efficiency, revenue and impact. This allows for: - Better management of relationships to support the achievement of missions - Secure data, making it usable and impactful - The achievement of digital flexibility and adaptability to cope with continuing change Salesforce for Nonprofits helps organisations of all sizes manage their mission with cloud-based solutions.
Provider
Salesforce
Located In
United States
Foundation
2003
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Documentation, Videos
Support
Chat, Knowledge Base, Phone Support, FAQs/Forum, Email/Help Desk, 24/7 (Live rep)
Salesforce for Nonprofits helps organisations of all sizes manage their mission with cloud-based solutions.
Content Source: Salesforce.org Nonprofit Cloud
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Salesforce.org Nonprofit Cloud Reviews
Pros
I love the way that my customers say they can access the site. I also love the way that it keeps all of my customers information handy.
Overall great to use easy to learn and I like all the Salesforce badges to gain.
Great reporting capabilities, as we were able to reach more farmers with SalesForce. Our IT manager was able to automate the workflow, and now its easy and less time consuming.
We are ecstatic to have this program in order to grow and enhance our organization. It has been the best thing we have purchased.
Cons
It can do anything...if you can afford to pay someone a lot of money to set it up for you.
This makes me have to divide the work that needs to be processed into multiple steps, which can be really frustrating and confusing to others that take over pre-established processes.
Because it's a large company it can be difficult to get through the proper channels to get changes we've needed.
It's for large databases with many moving parts. If you are small and your employees or board are juggling many jobs and not just database management, this is difficult to use.
"Non-Profit SalesForce"
Overall: Positive for the most part, with some difficulty in initial implementation.
Pros: This software helps organize our donor and grantor database and helps monitor deadlines, scheduling follow-ups, measuring donation details, and more. We are pretty new to the system, but the customer support and training accelerators are very helpful.
Cons: It is expensive and difficult to implement, especially if you are a new user. We were fortunate that we had staff experienced with the software and received grant money to implement it.
"Salesforce for Non Profits"
Pros: It does everything you need it to. It's very capable of using the most up-to-date technology available.
Cons: It is difficult to manage. Requires a lot of staff time to keep up to date with the latest updates and ensure everything is working smoothly. There's also a lot of add ons which can making initial pricing difficult
"Not Created with Nonprofits in Mind"
Overall: We use Salesforce as our main CRM at my non-profit, mostly so that we can keep track of clients, donors, and volunteers all in one place. I mostly use it to track volunteer participation and hours and pull reports on donor and volunteer activity to include in grants and marketing materials.
Pros: Salesforce for Nonprofits does add some additional features that nonprofits are likely to need for donor and volunteer management, and it allows everything to be in one CRM (versus having volunteers, donors, and clients in separate databases)
Cons: Salesforce for Nonprofits feels like it was a stretch for Salesforce. The way that Salesforce was built doesn't work well for many of the needs non-profits have, and Salesforce for Nonprofits is basically the same platform with just a few added features. It's clunky, and doing things like program management and pulling reports is not as easy as you'd expect given how it's described. Overall, it's clear that Salesforce kept it's sales mindset when building this software, rather than starting from the non-profit perspective.
"Past Software That is useful in the Non-Profit Sector"
Overall: Overall, Salesforce for Non-profit Cloud is useful for nonprofit organizations.
Pros: The product is helpful for non-profit and several non-profit use this product.
Cons: Better products are out there compare to this product.
"Overpowered for us, but can do everything we'll ever need"
Overall: We manage all of our donors, event attendees, volunteers and any other human that's connected with our organization through Salesforce. We spend a lot of time cleaning up the database, and we devote a lot of staff time to Salesforce management in general, but we consider it essential.
Pros: The biggest advantage is that it can do ANYTHING related to donor management, and you can tailor it pretty much endlessly. We also like that there is a huge user base so we have lots of places to go for support and to hire data entry staff.
Cons: The learning curve is as endless as the potential. There's no plug and play here—you have to be prepared to spend a LOT of time wrapping your brain around this software. Intuitive is not a word I would use for Salesforce.
