# Page 2 | Salesforce.org Nonprofit Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Salesforce.org Nonprofit Cloud the right Donation Management solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/reviews --- Salesforce.org Nonprofit Cloud 4.7 (42) [View alternatives](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Page 2 - Reviews of Salesforce.org Nonprofit Cloud ## Showing most helpful reviews Showing 26-42 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Karen M. Consultant Computer Software Used the software for: 2+ years ### "I've set up SFDC Nonprofit Starter Pack for many NPO's. SFDC never disappoints" June 5, 2018 5.0 Fast, easy to scale, handles multi language, multi currency, free Pros It's free, it's easy to customize, and is quick to set up for nonprofits. Additional objects can be added and up to 10 users can be set up. Cons Most nonprofits do not have the technical capabilities to utilize SFDC to its fullest potential. That being said - SFDC does offer trailhead for free - and it is a great way for new Admins to learn. Review Source JN Jean N. Business Development Computer Software Used the software for: 1-2 years ### "Best CRM" September 23, 2021 5.0 Overall great to use easy to learn and I like all the Salesforce badges to gain Pros Very easily integrated with other programs ability to share with colleagues Cons No features are least like as I feel Salesforce is the most complete CRM on the market Review Source AO Amanda O. Senior Salesforce BA Information Services Used the software for: 2+ years ### "Excellent tool for non-profits" March 23, 2021 5.0 Excellent tool - lots of features that make it easier and more effective for NPO's to manage their data, including donor management, grant management, volunteers, campaigns, etc. Pros Non-profits get 10 free licenses of this highly-vetted software, and are able to buy more at a discount. Salesforce.org is constantly growing and adding new features, with the help of their very talented team. Cons It's part of Salesforce, which is both a pro and a con - however, you aren't going to get this kind of price, support, experience, without being backed by a huge corporation. Review Source VR Verified Reviewer Executive Director Philanthropy Used the software for: 6-12 months ### "Powerful and Robust but Too Hard to Figure Out" March 23, 2019 5.0 Our nonprofit received free access to what would have been a very costly tier of Salesforce, but it was ultimately too difficult for us to use. Pros Strong data visualization, capable of managing complex systems. Cons We were able to use some of the features on a basic level, such as using it as a CRM and database for volunteers, but ultimately gave it up because we didn't have the tech know-how to capitalize on its usefulness. Review Source JS Jeremy S. Associate Real Estate Used the software for: 2+ years ### "Jeremy's Review" July 30, 2021 4.0 I've been able to keep everything organized. Pros The product is very easy to use and helps the team stay organized with everything as things can become very disorganized, easily. Cons Some of the offerings are not useful, it's only useful to keep everything organized. Review Source VR Verified Reviewer Financial Wellbeing Coach Financial Services Used the software for: Less than 6 months ### "The platform is designed well. However, our organization did not purchase any technical support." April 19, 2018 4.0 incomplete at this time Pros the functionality in the sense of what our organization can figure out on our own to have salesforce working. Cons support is lacking when you do not pay for it in advance. I understand that it is difficult to reach support at times. Review Source TB Tracy B. Operations Director Religious Institutions Used the software for: 1-2 years ### "Salesforce NP" May 15, 2019 3.0 Pros The pros to this software is the low cost. Cons The cons would be the difficulty and time it takes to set up. Review Source AK Alexandra K. Grants Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "21st Century Database" October 7, 2019 5.0 I'm so happy that our org switched from our old software to Salesforce. It has really made our donor management processes so much easier and less time consuming. Pros Coming from Raiser's Edge, this software is significantly easier to use, much better for GDPR compliance, and doesn't look like something out of the 1990s. It is much easier to manage our donor profiles, grants, preferences, etc. on Salesforce Cons The transition period from our old software to Salesforce was difficult and there's certainly a learning curve (not Salesforce's fault). Review Source Theresa K. Operations Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Salesforce" November 27, 2019 5.0 We recently transitioned to Salesforce, and while I haven't had much time to explore the software yet, I'm excited by its potential and feel sure it's capable of helping our organization reach the next level. Pros I love Salesforce's ability to act as an all-in-one CRM. Rather than using separate systems for donor management, volunteers, and grant administration, now everything is in one place. Cons Salesforce, as the name suggests, was a sales tool first. Some of the terms are not what we are used to and are sales-focused - the transition has been a little odd, but I'm sure we'll get used to it. Review Source VR Verified Reviewer Executive Manager/School Administrator Education Management Used the software for: Less than 6 months ### "The non-profit sales pack for Salesforce is great for nonprofits!" April 30, 2018 5.0 It's a great program that has unlimited capacity to manage our non profit organization! Pros The company provides ten free licenses to non profits. This saved our organization an incredible amount of money. The software is a great CRM that has helped us get organized. The training is great and has really helped us. Cons The licenses are quite expensive. For non profits this can be cost prohibitive. Because it's a large company it can be difficult to get through the proper channels to get changes we've needed. Review Source Allison C. Office Manager Facilities Services Used the software for: 1-2 years ### "null" September 28, 2016 5.0 Review Source EK Eva K. Customer Experience Executive Telecommunications Used the software for: 6-12 months ### "Great Reporting Capabilities - SalesForce" July 7, 2021 4.0 Still learning about the other available tools available on Salesforce. Our reports are well articulated and very easy to understand Pros Great reporting capabilities, as we were able to reach more farmers with SalesForce. Our IT manager was able to automate the workflow, and now its easy and less time consuming Cons While the reports were great, it was quite tricky for us to configure. It took us some time to configure but we eventually succeeded. Training new employees on Salesforce is time-consuming, as its one of our main systems Review Source jessica S. data management Non-Profit Organization Management Used the software for: 6-12 months ### "Flexible product, needs admin" April 19, 2019 5.0 Pros It's completely customizable to support your business practices. The platform is user friendly, and the backend is not too complicated especially the new lightning interface. Cons The classic interface is not easy on the eye for the average user although an admin is probably ok with it. The NPSP definitely still requires a dedicated person to manage, like most CRMs. Review Source TD Taylor D. Senior Consultant Accounting Used the software for: 6-12 months ### "Easy to use and customized for purpose" July 30, 2021 5.0 Very positive. I don’t nearly use it as often as some other in my organization but from what I do use it is great. Pros We use the software for our sales and proposal customer CRM. So it is used frequently and is easy to use. Cons At the beginning it was hard to know how to navigate, but that came with time. Review Source JD Jay D. Director Used the software for: 1-2 years ### "Good experience/easy to use" April 29, 2018 5.0 Pros It's great to have access to a free version of Salesforce software. Working at nonprofits and having this freedom is incredibly valuable. Cons The design and user interface is not straightforward and as easy to use as other software that I've used elsewhere. It's not as easy on the eyes. Review Source SP Simone P. Used the software for: ### "null" May 10, 2019 5.0 Review Source MB Michael B. Used the software for: ### "null" June 5, 2019 5.0 Review Source Similar Products Featured ## Related categories [Donation Management](https://www.capterra.com/donation-management-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Grant Management](https://www.capterra.com/grant-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.