# Generations Homecare System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Generations Homecare System Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more. Source: https://www.capterra.com/p/26508/Generations --- # Generations Homecare System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Generations Homecare System ## What is Generations Homecare System? Generations is a homecare system for managing clients, caregivers, scheduling, documentation, billing and payroll. Accurate and expedited billing and payroll via Quickbooks interface, payroll exports, and electronic billing. Fully integrated electronic visit verification, with a growing list of interfaces to EVV state aggregators. HIPAA compliant and backed by top rated privacy and security standards. Includes mobile apps for the entire care team, unlimited support and white glove onboarding. ## What is Generations Homecare System used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $330 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Generations Homecare System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.idb-sys.com&name=Generations Homecare System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Generations Homecare System 4.3 (19) VS. [4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting Price $330 Other, Per Month Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (19) Ease Of Use 4.6 (85) Value For Money 4.2 (17) Value For Money 4.6 (81) Customer Service 4.1 (17) Customer Service 4.6 (84) ## Generations Homecare System alternatives [4.5 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/26508/Generations/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automated Scheduling 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Care Plan Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Charting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Client Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Generations Homecare System 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Manage the treatment plan and coordination between care providers and patients with special health care needs Manage caregiver's training, scheduling, supervision, performance evaluation, etc. Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Digitally sign online documents System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Compliant with HIPAA, which sets standards for sensitive patient data protection Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Manage employee salary processes, data, taxes, and records administration efficiently Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Set up connections to third-party platforms to improve business processes Track time worked per client Process that confirms a caregiver's visit and services provided Get Advice We can help you find the software with the features you need. Features 3.9 (19) 3.9 Based on 19 reviews ## Pricing Value for money 4.2 (17) Basic $330.00 Other,Per Month Value for money 4.2 (17) 4.2 Based on 17 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (17) 4.1 Based on 17 reviews ## User reviews Overall rating 4.3 Based on 19 reviews Filter by rating 5(11) 4(5) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent SM Sean M. Office Manager Hospital & Health Care ### "User of 10+ Years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 12, 2023 We've explored other software companies and continue coming back to Generations. We've been using this software for 10+ years and I couldn't imagine using any other software or working with another company. When I have a question or a problem, I'm able to speak with someone right away and if there's a serious issue, I'm even able to speak with the \[sensitive content hidden\] directly to get my concerns addressed immediately. I'd highly recommend this company! Pros Ease of use and very user friendly. Also having access to export to Quickbooks and the EDI process of submitting claims to Medicaid is extremely simple and fast! Cons Glitches here and there when a new update is rolled out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kisha b. Hha Hospital & Health Care ### "Charting on the go! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 21, 2021 Overall I found this software more convenient and less time consuming than some I have previously used, so thumbs up from me. Pros This software is user friendly! Charting and keeping track can be hard, so having a software that is user friendly, makes all the difference. Cons Now even tho this software was user friendly, it still could use some updates. Making things more simple, to the point, and easy to be done quickly. Switched from [KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/) I just use different ones with different companies, so actually I have used many. These just being my most recent two. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2021 Hello Kisha, Thank you for taking the time to leave such wonderful feedback. We love that you are finding the app and software user-friendly, especially for your charting needs. We appreciate you! --Team G DC Daniel C. IT Admin Hospital & Health Care ### "Worked great at smaller scale prior to EVV" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 2, 2020 Over all I'm pleased with my experience with Generations. But waiting sometimes up to 60 seconds between entries (doing hundreds of entries) is a deal breaker. I would very much like to continue with this platform after investing so much time and effort into it. But it has to work, when I need it to work. Bottom line. Pros The program is user friendly, has great functionality when its working properly. Cons During peak demands times this program suffers long, sometimes absurd response times. After making sure that our networks and workstations exceed the system requirements by several factors, I'm left with the conclusion that this problem cannot be resolved on the user end. PLEASE GIVE US MORE BANDWIDTH! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 3, 2020 Hi Daniel, Thank you for your review and for sharing your feedback. We are disappointed to hear that you have had anything short of an exceptional experience and we have passed your message along to the appropriate team members so that we can look into this. Thank you again, and thank you for using Generations. Thank you, Team G KM Kacie M. Office Manager Hospital & Health Care ### "Returned Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2020 Overall experience with Generations is amazing. They are always open to suggestions that they can bring to their developers. I am excited to continue to grow my company alongside Generations. Pros After using Generations for 2 years, my small business began to rapidly grow and I felt the need to shop for another platform that had more features. After 8 months of using a competitor, Generations now has the capabilities I was needing and I am back and happier than ever. The customer service is without a doubt some of the best in the industry. I am never on hold and my questions or always answered that day. Implementation was seamless and there isn't a lot of backend setup. My field staff is also pleased with the transition as it is very user friendly. Cons Some state DOL's mandate accrued sick leave for employees. I currently need to use a separate platform to track accrued hours, I would love to see this built into Generations. Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Implementation was a very difficult process as there were far too many steps and backend setup. My initial implementation specialist was not very knowledgeable during setup and this subsequently led to multiple issues throughout the use of this platform. Customer service was at times unavailable and inaccessible. Down times for updates and various other problems were too frequent that caused a lot of problems from our field staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2020 Thank you for such a thoughtful review, Kacie and congratulations on your business success! We are proud to be your technology partner. MG Margie G. IT Manager Hospital & Health Care ### "Create Raving Fans" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2020 We do not have any problems with Generations, anything that has caused us issues in the past have been resolved within 24 hours. We put in enhancement requests and normally they are respected and added in as other customers agree to the changes. Pros Ease of Use and the Call Center Central communications tool tops the list in our organization. As clinical care professionals the last thing you want to do is mess with technology, but what Generations brings to the table is so user friendly we can put RN's and LPN's and caregivers in the field often times same day and feel confident they are well equipped. Cons It would be nice to have a test database, to see the impact to operations whenever large changes come along, but we have existed a long time without one because Generations has a very comprehensive online video training library and updated documentation that is fast and easy access. In addition their online chat and tech support is high level hands on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2020 Hi Margie, Wow! Thank you for the great feedback and for the 5-star review. We are pleased to hear that you are happy with the system and that our customer support is meeting your needs. Please continue to send us your requests and we will do our best to add them. We are here for you! Thank you again! - Team G PB Patricia-Lee B. President Hospital & Health Care ### "Frequently does not work" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 16, 2019 Pros The ease of use when it works, the multitude of access you can have to reports. However, when it is down and you are used to using the different facets of the software it can cause utter chaos in the scheduling, payroll and billing department all at once. Cons It frequently does not work. It disconnects from the internet. The telephony does not use the GPS as advertised. The billing is incorrect when it flows over to payroll. We have called numerous times to address this issue and we are told that there is a glitch in the software although they do not compensate for the monthly billing of over $600.00 when i9t is down for a month at a time. Reasons for choosing Generations Homecare System The access and ease Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 27, 2020 Hi Patricia-Lee, Thank you for taking the time to leave us a review. We appreciate the feedback! We are disappointed to hear that you've had a less than exceptional experience with Generations. We will reach out to you directly so that we can learn more and make things better. Thank you, Team G CG Chris G. Business Manager Hospital & Health Care ### "Can't imagine ever changing from this platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2019 We utilize Generations for all aspects of our scheduling and use it to coordinate hours worked to hours paid and billed through its connection with Quickbooks. Their staff has always been amazing at solving any glitches that arise and they have been very few. Pros We love the internet based version now, but the simplicity and effectiveness of it have always been what we love most. Cons The mobile platform is a bit tedious in comparison to the desktop platform. It takes much more to pull up broad information versus specific to that day or a certain client or staff member Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2019 Hi Chris, Thank you for the wonderful feedback and for the 5-star review. You made our day! We're thrilled to hear that you've had a great experience with our team members. We will pass along your kind words. --Team G AU Anonymous User Talent Management Consultant Hospital & Health Care ### "Streamline your scheduling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2019 Pros Generations has helped us streamline on scheduling of our nonmedical homecare aides. The software is easy to use and has artificial intelligence to suggest what caregivers might be available for open clients. It reduces an agency's potential fraud risk because of the telephony (EVV) system. There is an app as well that caregivers can logon to submit notes about their visit. I highly recommend it. Cons No real cons. The app can be buggy and will kick you off. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 21, 2019 Thank you so much for the review and great feedback! We really appreciate it and we're glad to hear you're enjoying Generations. --Team G AS Amy S. Homecare Specialist, Scheduler Hospital & Health Care ### "Great scheduling software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 22, 2018 Pros It made scheduling client and employees easily. You can view client and employee schedules overlapping one another, which is a big plus. Cons Customer support was at times confusing and the system went down often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 21, 2019 Hello, Thank you very much for the review and feedback! We're disappointed to hear that your experience was less than exceptional. However, we're pleased to share that Generations users currently enjoy a 99% uptime. Would you be interested in taking a short demo to learn more about this and other new updates? If so, please reach out to us at sales@homecaresoftware.com. Thanks! --Team G MT Malcolm T. CEO Individual & Family Services ### "Excellent and Efficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 11, 2018 Maths benfiit was the EVV software and having the ability to be almost paperless in my Agency. Pros I enjoy having the ability, to load my intake forms and have them complete important documents directly from their phone. I really enjoy having the ability to track caregiver certifications. Also having the ability to customize your sign and Cons The software runs very smooth even with the minimalist internet connection. The only complaint I have was one bug when I first began using the software and was corrected right away after We we're trained on using it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 21, 2019 Hi Malcolm, Thank you so much for the review and great feedback! We're thrilled to hear that you've enjoyed the EVV solutions found in Generations. Thanks again! --Team G [View all Reviews](https://www.capterra.com/p/26508/Generations/reviews/) Popular comparisons [AxisCare vs Generations Homecare System](https://www.capterra.com/compare/26508-135068/Generations-vs-Non-Medical-Homecare-Scheduling)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)