# Mentalyc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mentalyc the right Transcription solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265098/Mentalyc/reviews --- Mentalyc 4.5 (60) [View alternatives](https://www.capterra.com/p/265098/Mentalyc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Mentalyc Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews JW Jack W Licensed Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Therefore, when Mentalyc processes the session data, there is an increased depth of knowledge of the patient's condition, resulting in better analysis and ultimately a more in-depth session.“ March 25, 2025 CB Craig B OwnerMental Health Care, Self-employedUsed the software for: 6-12 months. “This is the largest single problem I have with Mentalyc; it really ought to be a feature.“ May 24, 2026 JJ Jasmin J CEO and PsychotherapistMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I like that I can copy and paste my session notes and Mentalyc transcribes the notes in three functional ways.“ July 15, 2024 LT Lisa T LCSWMental Health Care, Self-employedUsed the software for: Less than 6 months. “For instance, when I try to record a session the instructions show a screen that looks nothing like my screen.“ November 17, 2024 SD Suzan D TherapistMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “In reviewing the captured notes, I find myself more aware of the therapeutic interventions that I am using and review with an additional perspective.“ September 6, 2024 SG Sarah G Therapist and Group Practice OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Errors causing me to lose my recordings before the note can be written.“ December 6, 2024 JW Jack W Licensed Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The increased engagement allows me to probe deeper into the patient's emotions and challenges.“ March 25, 2025 SD Stephanie D Owner and therapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “Recent glitches that may delay the process of retrieving a note.“ September 30, 2024 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Craig B. Owner Mental Health Care Used the software for: 6-12 months ### "Literally the best AI transcription and note-taking you could ask for" May 24, 2026 5.0 Overall I'm thrilled with Mentalyc. The quality is well worth the price. It literally pays for itself in the time it saves me. Pros Mentalyc saves me so much time that I can comfortably see more clients than I could otherwise. As a clinician I'm much better equipped from session to session; it's so simple to stay on top of even my most complex clients. Cons I wish I could bulk download transcripts or session notes. This is the largest single problem I have with Mentalyc; it really ought to be a feature. Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/) Reason for choosing Mentalyc I chose Mentalyc due to its note-taking feature. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/) FireFlies.AI is great for general transcription purposes, but lacks the ability to automatically format insurance-compliant notes. Review Source SG Sarah G. Therapist and Group Practice Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth the money!" December 6, 2024 4.0 So far, despite some issues that have come up, I am really enjoying the program and definitely finding the value in it. Getting the additional 20% off during the Black Friday sale was pretty awesome. Pros The quality of the progress note and how much time it saves me to not have to write it myself. Cons Errors causing me to lose my recordings before the note can be written. Alternatives considered [Blueprint](https://www.capterra.com/p/118821/Blueprint/) Reason for choosing Mentalyc The reviews were better. One of my therapy-related subscribed YouTube channels reviewed several AI programs and Blueprint was not one of them. Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) No recording feature so still had to take notes, then enter them into program for the AI to rewrite. Not HIPAA compliant. Review Source DM Diana M. Associate Marriage and Family Therapist Mental Health Care Used the software for: Less than 6 months ### "Do Better especially for the high price tag" May 22, 2025 1.0 Poor. I emailed customer support when I first purchased the program and never received a response. I inquired why I didn’t receive the discount I entered when purchasing the program and I was charged the full amount. Pros The concept of dictating my session and writing clear and concise clinical style progress SOAP notes Cons That it freezes my computer after every single recording! The outrageous monthly price tag. I am an associate marriage and family therapist and get paid pennies but do majority of the work and I need a system like this the most but the cost is outrageous! Review Source Response from Mentalyc March 29, 2026 Hi Diana, Thank you for your feedback - we appreciate you highlighting both the value of the concept and the areas where your experience fell short. We’re sorry to hear about the freezing issues and your support experience. Performance and reliability are critical for clinicians, and we’ve made several improvements since then to enhance stability across recordings. On support, this is not the standard we aim for. We’d really like to look into your case and make things right - especially regarding your inquiry and pricing concerns. Please reach out to us at https://www.mentalyc.com/help-and-contact/feedback-and-suggestions so we can assist you directly. We’re continuously working to improve both product performance and responsiveness, and your feedback is an important part of that process. — The Mentalyc Team SD Suzan D. Therapist Mental Health Care Used the software for: Less than 6 months ### "Great option!" September 6, 2024 5.0 In reviewing the captured notes, I find myself more aware of the therapeutic interventions that I am using and review with an additional perspective. Pros It's time saving, accurate, and is easy to use. Cons I can't upload the notes to Simple Practice, the need to be downloaded to my laptop and then uploaded to the client's chart. Alternatives considered [Freed](https://www.capterra.com/p/10024016/Freed/) Reason for choosing Mentalyc My partner in the practice is using Mentalyc and likes it. Review Source JW Jack W. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "Elated with Mentalyc" March 25, 2025 5.0 My overall experience with Mentalyc has been phenomenal Pros The most helpful aspect of Mentalyc is that I am at least 30% more engaged with the patient because I am relieved of the burden of sketching notes and trying to remember what was said. The increased engagement allows me to probe deeper into the patient's emotions and challenges. Therefore, when Mentalyc processes the session data, there is an increased depth of knowledge of the patient's condition, resulting in better analysis and ultimately a more in-depth session. In session, I constantly adapt to the patient, and I tend to use different treatment modalities. Mentalyc tracks and reports my modalities and produces a rationale for the treatment method. I see this as being a valuable defense in the event of a peer review. In conclusion, my session note time has been reduced by approximately 30 to 40 hours per month. Cons My complaint is that once note generation commences, the data is lost if there is an interruption in processing. I recently experienced this when an update to my computer was presented, and there was no way to postpone the update, and my computer would be restarted. The source of the update was not given. Therefore, I prevented this unknown source from updating my computer by shutting it down. Unfortunately, after I restarted, the session note data was inaccessible. Review Source LT Lisa T. LCSW Mental Health Care Used the software for: Less than 6 months ### "Should have done more research before I subscribed." November 17, 2024 1.0 Terrible and frustrating. I haven't been able to use this program since I subscribed two weeks ago. Support is virtually non-existent. The instructions are have been unhelpful. Pros Nothing yet. I find this program very user unfriendly. I haven't been able to use it since I subscribed two weeks ago. Cons I find the instructions complicated and unhelpful. For instance, when I try to record a session the instructions show a screen that looks nothing like my screen. It says to click on the Chrome tab which doesn't exist on my screen. When I try to get help I just get the same instructions again. Support is virtually non-existent. Plus, it's far more expensive than other programs I've looked at. I'm very sorry I paid for a year's subscription. There is a no refund policy. Switched from [Upheal](https://www.capterra.com/p/10019262/Upheal/) I can't use Mentalyc and there is no customer support. Upheal's most expensive plan costs the same as Mentalyc's basic plan. Review Source Response from Mentalyc March 29, 2026 Hi Lisa, Thank you for sharing your experience - and we’re really sorry to hear about the frustration you’ve faced. That’s definitely not the experience we want for any clinician using Mentalyc. It sounds like you may have run into a setup or onboarding issue, especially around recording sessions. We’ve since improved our guidance and onboarding flow to make this much clearer and easier to follow across different devices and browsers. Regarding support, we take this seriously - our team is available and we’d really appreciate the opportunity to help you get fully set up and working smoothly. If you’re open to it, please reach out to us at https://www.mentalyc.com/help-and-contact/feedback-and-suggestions and we’ll prioritize assisting you directly. We truly value your feedback, as it helps us improve both the product and the experience. — The Mentalyc Team SM Sabrina M. Mental health counselor Mental Health Care Used the software for: Less than 6 months ### "User Friendly" May 16, 2025 5.0 My overall experience has been excellent—the customer service is top-notch, and the platform itself is fantastic. Pros I love how user-friendly it is—everything’s easy to figure out, and it’s taken the stress out of note-taking for me. I don’t have to worry about staying organized anymore! Cons It can sometimes misinterpret what you write, so it’s always a good idea to review your notes. You can’t expect AI to be 100% accurate all the time. Review Source BS Brittany S. Clinician Mental Health Care Used the software for: Less than 6 months ### "Great relief as a young clinician!" April 7, 2025 4.0 I absolutely love this tool. It's wonderful to utilize and I recommend it to fellow clinicians. Pros I love the ease of use, the quality of notes, and the user friendly interface! It's a wonderful relief to this clinician. Cons The treatment plans. They are lacking in the SMART aspect. They do not have quality statements that I would utilize in treatment with my client. Also, when dictating, it will sometimes mishear and put different statements down, however it's easily fixable. Review Source AM Ally M. Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Captures interventions accurately" October 19, 2024 4.0 Overall, mentalyc saves me time, captures my interventions better than i am usually able to articulate it and allows me to keep focusing on my process with the client rather than spending considerable time figuring out how to perfectly fit the session information into a SOAP or DAP format. Pros It accurately captures the therapist's therapeutic interventions in conversation without the therapist needing to call them out or use acronyms. Mentalyc pulls out supporting quotes to support the client's chief complaint and their progress. Mentalyc's output format gives indications of other interventions that typically align with the chief complaint such as the need to consider utilizing an assessment or provide a referral. Cons That the output/note is not put together in organic conversational paragraph-like format. Though it feels a bit inconvenient, it encourages the provider to read the output and pull out what is necessary making it less likely to copy and paste without reading. Review Source AS Amber S. Therapist Mental Health Care Used the software for: Less than 6 months ### "My favorite specialized note-taking assistant" December 3, 2024 5.0 Love it, easy to use and high quality notes that are what I would have typed on my own it just would have taken me double the time. Pros Easy to use, great notes which save me documentation time, protect the client, provide medical necessity, and love the client note so the client can remember what was discussed, goals, and accomplishments in therapy. Cons I would love it to be an all inclusive EHR so I don't have to have multiple platforms. Review Source DD Debbie D. LCMHCA Mental Health Care Used the software for: 1-2 years ### "I got my weekends back!" May 28, 2024 5.0 My overall experience with Mentalyc is stellar. I have referred it to so many people with a similar response. Pros Mentalyc helps me get my clinical notes done in no time at all. What used to take me 10-15 hours on the weekend now takes about 2-hours. Mentalyc is constantly upgrading their app and has one of the quickest responding customer service teams I've encountered. Cons This is a weak con, but I wish we could run spell-check for the transcribed notes/narratives AND the option to choose the country of origin. For example, sometimes words are spelled as if the transcriber is from Canada or Europe. Review Source SP Shara P. Therapist Individual & Family Services Used the software for: Less than 6 months ### "Sanity Saver" December 4, 2023 5.0 For years I have wished and prayed for someone who could just "write my notes for me." I struggled so with getting paperwork done in a timely manner. Mentalyc has saved my professional sanity, and has freed up so much time and energy for myself! The stress I experience regarding getting notes and paperwork completed has historically been so high. It is such a relief to have a tool like this to help reduce that stress. Pros I love that Mentalyc helps me get all of my notes done in a timely manner. This is something that I have struggled with throughout my 18+year career. Mentalyc helps me to: \*be timely with my paperwork \* have a higher accuracy with my paperwork \* have more professional-looking notes \* stay within compliance with regulating powers \* document medical necessity Cons There are times when Mentalyc is not accurate with what was actually happening during session; it happens rarely, but still happens. However, that is why we proof the notes. Also, it would be great if I could upload multiple notes more quickly. Review Source CM Cris M. LCSW Mental Health Care Used the software for: Less than 6 months ### "Game Changing - " February 3, 2024 5.0 LOVE and would recommend to anyone in clinical role. Pros This is a totally new game changer for notes, the absolute worst part of the job! Cut and paste has never been easier to keep my notes up to date and one time. It has allowed me to have my weekends back and not dread the build up of notes. This by far keeps me able to be proactive in my work and be client focused, not administratively bogged down. Cons Slight learning curve, some missed notes, some issues if using tablet vs lap top. Review Source AS Ariel S. Owner Mental Health Care Used the software for: 6-12 months ### "Extremely helpful " September 16, 2023 4.0 Pros My notes are done for me! As a neurodivergent provider, this is nearly essential Cons I don’t appreciate the wildly varying cost for individual vs couples packages. And there should be options therein, if they are going to charge that way. Review Source JB Jocelyn B. Owner Mental Health Care Used the software for: 6-12 months ### "Mentalyc has saved me from burnout!" September 17, 2023 5.0 Pros The ease with which I can complete progress notes is a game-changer. Progress notes are most clinicians' least favorite part of our job. Cons I don't like that there is a limit on the amount of notes you can upload a month. Review Source MM Matthew M. mental health therapist Mental Health Care Used the software for: Less than 6 months ### "Software of the year goes to Mentalyc " March 13, 2023 5.0 started a few months ago and really enjoyed how accessible it is since i have disabilities as a therapist notes can be time consuming Pros friendly staff easy to use saves hours of time doing notes love all the features Cons more features are coming soon really excited to see what’s next Review Source BN Brett N. Counselor Mental Health Care Used the software for: Less than 6 months ### "Brett's thoughts on Mentalyc" March 8, 2024 5.0 Pros The automated notes. The ease of use. The free trial period! Cons Some of the features require you to mess with it before you figure out how to best use it. Review Source CR Cynthia R. Licensed Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Initial response " February 4, 2024 4.0 I love this! It has been an incredible time savor lower my stress level associated with paperwork Pros It is amazingly accurate and an incredible time saver Cons I would like birthdates instead of age and a place for diagnosis codes Review Source RM Robin M. Associate Clinical Volunteer Mental Health Care Used the software for: Less than 6 months ### "Awesome Program for Busy Clinicians" October 10, 2023 5.0 Metalync has cut my charting time by two-thirds. Honestly, it writes better progress notes than I did! Pros I love Mentalyc's ability to accurately capture the essence of key aspects of a session and lay them out in a well organized, editable format. A feature I love is its ability to provide direct quotes to support what is presents for specific categories. Cons The thing I like least about Mentalyc is that it does not have someone to call with questions. It is very responsive to messages left with its chatbot. Review Source CB Crecenra B. Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Excellent Product!" October 4, 2023 4.0 My experience has been good. Pros It is cost effective and easy to use. Most of the note formats are useful. Cons It is still in development and transcript edits are common. Also, format varies quite often. Review Source MM Maggie M. Licensed Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Best AI for counseling I have found" November 20, 2024 5.0 I am excited to have access to it and to have such an amazing time saving device for my practice. I have tried other AI programs for session notes and find this to be more accurate and clinically appropriate. I have already recommended it to colleagues. Pros The quality and detail of the notes, the way they are organized, the choice of styles and the time it saves me! I think I save roughly 30 minutes per session note and maybe an hour for intakes! Cons I think SOAP notes should be available in the Mini plan for those of us with small caseloads. Review Source LP LILIANA P. Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great tool for counseling notes." October 8, 2024 5.0 Great, I am just sad that I didn't know about it sooner. Pros dictation AI note generation minimal typing time saver Cons It is a bit slow when generating the notes. But the notes come out so well put together that slowness can be overlooked. Review Source SD Stephanie D. Owner and therapist Mental Health Care Used the software for: Less than 6 months ### "Mentalyc Review" September 30, 2024 4.0 The application is user friendly and has created more time in my day. Pros Great job at capturing session details and putting in a format that is easily transferable in my notes. Cons Recent glitches that may delay the process of retrieving a note. Review Source AB Amy B. Clinician Mental Health Care Used the software for: Less than 6 months ### "Review of Mentalyc" August 28, 2024 5.0 So far, I have been extremely satisfied. It has cut my workload in half in terms of documentation. Pros It helps me to conceptualize cases. It catches some things during session that I may miss. Cons I would like to be able to access recording functions directly from the client list. Review Source LC Laura C. Counselor Mental Health Care Used the software for: Less than 6 months ### "Game Changer" August 30, 2024 5.0 My experience has been great so far. Recently there was a technical issue and the team kept us informed until it was resolved. That is excellent customer service. Pros This has been a game changer. Mentalyc helps me create excellent notes in much less time. Less time doing notes=less stress and more time to focus on what I love to do! Cons Honestly I am very satisfied. I also appreciate the team is adding new features like treatment planning. Review Source Similar Products Featured ## Related categories [Transcription](https://www.capterra.com/transcription-software/)[HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.