--- title: "Mentalyc Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mentalyc the right Note-Taking solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/265098/Mentalyc/reviews/" page_type: "reviews" language: "en" --- Mentalyc 4.5 (65) [View alternatives](https://www.capterra.com/p/265098/Mentalyc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Mentalyc Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JW Jack W Licensed Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Therefore, when Mentalyc processes the session data, there is an increased depth of knowledge of the patient's condition, resulting in better analysis and ultimately a more in-depth session.“ March 25, 2025 CB Craig B OwnerMental Health Care, Self-employedUsed the software for: 6-12 months. “This is the largest single problem I have with Mentalyc; it really ought to be a feature.“ May 24, 2026 JW Jeffrey W PsychologistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Improves the overall treatment and the patient experience of being organized.“ June 18, 2026 SG Sarah G Therapist and Group Practice OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Errors causing me to lose my recordings before the note can be written.“ December 6, 2024 JW Jack W Licensed Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The increased engagement allows me to probe deeper into the patient's emotions and challenges.“ March 25, 2025 SD Stephanie D Owner and therapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “Recent glitches that may delay the process of retrieving a note.“ September 30, 2024 JM Josh M Marriage and Family TherapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “It is able to recognize multiple client voices, and even recognize the model or theory that I'm using in session with shocking accuracy. “ October 20, 2023 DM Diana M Associate Marriage and Family TherapistMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I am an associate marriage and family therapist and get paid pennies but do majority of the work and I need a system like this the most but the cost is outrageous!“ May 22, 2025 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Craig B. Owner Mental Health Care Used the software for: 6-12 months ### "Literally the best AI transcription and note-taking you could ask for" May 24, 2026 5.0 Overall I'm thrilled with Mentalyc. The quality is well worth the price. It literally pays for itself in the time it saves me. Pros Mentalyc saves me so much time that I can comfortably see more clients than I could otherwise. As a clinician I'm much better equipped from session to session; it's so simple to stay on top of even my most complex clients. Cons I wish I could bulk download transcripts or session notes. This is the largest single problem I have with Mentalyc; it really ought to be a feature. Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/) Reason for choosing Mentalyc I chose Mentalyc due to its note-taking feature. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/) FireFlies.AI is great for general transcription purposes, but lacks the ability to automatically format insurance-compliant notes. Review Source SG Sarah G. Therapist and Group Practice Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth the money!" December 6, 2024 4.0 So far, despite some issues that have come up, I am really enjoying the program and definitely finding the value in it. Getting the additional 20% off during the Black Friday sale was pretty awesome. Pros The quality of the progress note and how much time it saves me to not have to write it myself. Cons Errors causing me to lose my recordings before the note can be written. Alternatives considered [Blueprint](https://www.capterra.com/p/118821/Blueprint/) Reason for choosing Mentalyc The reviews were better. One of my therapy-related subscribed YouTube channels reviewed several AI programs and Blueprint was not one of them. Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) No recording feature so still had to take notes, then enter them into program for the AI to rewrite. Not HIPAA compliant. Review Source DM Diana M. Associate Marriage and Family Therapist Mental Health Care Used the software for: Less than 6 months ### "Do Better especially for the high price tag" May 22, 2025 1.0 Poor. I emailed customer support when I first purchased the program and never received a response. I inquired why I didn’t receive the discount I entered when purchasing the program and I was charged the full amount. Pros The concept of dictating my session and writing clear and concise clinical style progress SOAP notes Cons That it freezes my computer after every single recording! The outrageous monthly price tag. I am an associate marriage and family therapist and get paid pennies but do majority of the work and I need a system like this the most but the cost is outrageous! Review Source Response from Mentalyc March 29, 2026 Hi Diana, Thank you for your feedback - we appreciate you highlighting both the value of the concept and the areas where your experience fell short. We’re sorry to hear about the freezing issues and your support experience. Performance and reliability are critical for clinicians, and we’ve made several improvements since then to enhance stability across recordings. On support, this is not the standard we aim for. We’d really like to look into your case and make things right - especially regarding your inquiry and pricing concerns. Please reach out to us at https://www.mentalyc.com/help-and-contact/feedback-and-suggestions so we can assist you directly. We’re continuously working to improve both product performance and responsiveness, and your feedback is an important part of that process. — The Mentalyc Team SD Suzan D. Therapist Mental Health Care Used the software for: Less than 6 months ### "Great option!" September 6, 2024 5.0 In reviewing the captured notes, I find myself more aware of the therapeutic interventions that I am using and review with an additional perspective. Pros It's time saving, accurate, and is easy to use. Cons I can't upload the notes to Simple Practice, the need to be downloaded to my laptop and then uploaded to the client's chart. Alternatives considered [Freed](https://www.capterra.com/p/10024016/Freed/) Reason for choosing Mentalyc My partner in the practice is using Mentalyc and likes it. Review Source LC LaShundra C. Licensed Professional Counselor Supervisor Mental Health Care Used the software for: Less than 6 months ### "I love this platform" July 11, 2024 4.0 Overall, I love this program and I can see myself using it for years to come. Pros I love the fact that Mentalyc makes it easy to create and edit my clinical notes. The details that it picks up from uploading audio files and dictation are emaculant. I am normally extremely behind on notes or I was avoiding doing them all together. Since I began using Mentalyc, all of my notes have been completed in a timely manner. Cons I don't like the fact that I cannot combine 2 recordings or add a recording to my dictation. I am hoping this is a feature that they will update soon. I also don't like the sign-in process. With every other program on my computer, all I have to do is use my fingerprint, but with Mentalyc it's like signing in the first time every time. The sign-in process is not a deal breaker or nowhere near one. Alternatives considered [Upheal](https://www.capterra.com/p/10019262/Upheal/) Reason for choosing Mentalyc Mentalyc was more cost efficient than the alternative. Review Source CM Christine M. LMFT Mental Health Care Used the software for: Less than 6 months ### "Just do it!" July 3, 2024 5.0 My overall experience has been that my note writing time has decreased significantly. The application is user friendly and easily adaptable to current practice. Pros I like that Mentalyc is user friendly and the notes have accurately reflected the session. I look forward to future offerings. Cons I dislike that Mentalyc is opened in a separate window. It would be great if it were an extension or an entire EHR. Review Source JW Jeffrey W. Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great program, but poor technology." June 18, 2026 4.0 Good - def helps me. Improves the overall treatment and the patient experience of being organized. I do get frustrated with the technology not working. Pros It is very helpful for treatment planning out clearly outlining the treatment structure. Makes sure all your ideas are organized and clearly delineated. Cons The program is "glitchy" it makes mistakes, and I have trouble signing in at times (when clearly everything else is working perfectly on my computer, so its def the program itself). Review Source JW Jack W. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "Elated with Mentalyc" March 25, 2025 5.0 My overall experience with Mentalyc has been phenomenal Pros The most helpful aspect of Mentalyc is that I am at least 30% more engaged with the patient because I am relieved of the burden of sketching notes and trying to remember what was said. The increased engagement allows me to probe deeper into the patient's emotions and challenges. Therefore, when Mentalyc processes the session data, there is an increased depth of knowledge of the patient's condition, resulting in better analysis and ultimately a more in-depth session. In session, I constantly adapt to the patient, and I tend to use different treatment modalities. Mentalyc tracks and reports my modalities and produces a rationale for the treatment method. I see this as being a valuable defense in the event of a peer review. In conclusion, my session note time has been reduced by approximately 30 to 40 hours per month. Cons My complaint is that once note generation commences, the data is lost if there is an interruption in processing. I recently experienced this when an update to my computer was presented, and there was no way to postpone the update, and my computer would be restarted. The source of the update was not given. Therefore, I prevented this unknown source from updating my computer by shutting it down. Unfortunately, after I restarted, the session note data was inaccessible. Review Source SM Sabrina M. Mental health counselor Mental Health Care Used the software for: Less than 6 months ### "User Friendly" May 16, 2025 5.0 My overall experience has been excellent—the customer service is top-notch, and the platform itself is fantastic. Pros I love how user-friendly it is—everything’s easy to figure out, and it’s taken the stress out of note-taking for me. I don’t have to worry about staying organized anymore! Cons It can sometimes misinterpret what you write, so it’s always a good idea to review your notes. You can’t expect AI to be 100% accurate all the time. Review Source BS Brittany S. Clinician Mental Health Care Used the software for: Less than 6 months ### "Great relief as a young clinician!" April 7, 2025 4.0 I absolutely love this tool. It's wonderful to utilize and I recommend it to fellow clinicians. Pros I love the ease of use, the quality of notes, and the user friendly interface! It's a wonderful relief to this clinician. Cons The treatment plans. They are lacking in the SMART aspect. They do not have quality statements that I would utilize in treatment with my client. Also, when dictating, it will sometimes mishear and put different statements down, however it's easily fixable. Review Source JG Jackie G. Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Reasonably priced basic option" December 8, 2023 4.0 Overall, it’s a reasonably priced option for AI transcription service for therapy sessions. The SOAP notes and intake notes are good formats. Pros Easy to use interface. Accurate transcription. Good Intake and SOAP note templates. Cons Primitive dashboard. Too many failed recordings and uploading of audio. It would be nice to have charting feature and sorting/filtering of patients. Still waiting for treatment plan feature. Review Source WB West B. Therapist Mental Health Care Used the software for: 6-12 months ### "Game changer!" July 8, 2024 4.0 It has given me my life back and decreased my anxiety around having solid notes. Pros Mentalyc is so easy. It’s an incredibly simple platform that operates effortlessly, like having an unbiased secretary keeping notes in every session. Online sessions are recorded as video or audio as well. The program interprets specific interchange between client and therapist with clinical terminology and interventions. The entire dialogue is transcribed. The recording is then erased after 30 days I believe. Cons Using it on my phone caused some issues and the sessions wouldn’t upload. So I don’t use it on iPhone anymore. Review Source MK Melony K. Licensed Clinical Pastoral Counselor Mental Health Care Used the software for: 6-12 months ### "Very Helpful " October 8, 2023 4.0 Overall, Mentalyc has been extremely helpful in helping me be present for my clients while also getting information recorded for notes Pros I love that Mentalyc automatically puts my audio into a good note that makes my note keeping much easier. I don't have to write during sessions and can be more present. Cons I'd love to be able to change between note types, once you choose a note type you are stuck with that format unless you reupload and use another of your notes which are limited in number. Review Source LE Laura E. sole proprietor Hospital & Health Care Used the software for: Less than 6 months ### "Very helpful now and even more promising for the future" September 18, 2023 5.0 Pros Mentalyc is very easy to start using. I am much less stressed about documentation and having to remember everything from my sessions. My notes are much more thorough and I feel much more confident about meeting insurance standards for documentation. It has also already enhanced my case conceptualization and awareness of assessments and interventions. Cons Mentalyc is constantly improving and adding more features soon that will help meet my needs. The company is addressing issues and making improvements on an ongoing basis. So I see having to deal with any minor flaws of the system or the time that I need to put in to edit notes as worth it in the long run. So currently I do have to spend some time editing most notes a little bit. It can take some time for a note to be generated, but I can do other tasks while it is working. Review Source MM Matthew M. mental health therapist Mental Health Care Used the software for: Less than 6 months ### "Software of the year goes to Mentalyc " March 13, 2023 5.0 started a few months ago and really enjoyed how accessible it is since i have disabilities as a therapist notes can be time consuming Pros friendly staff easy to use saves hours of time doing notes love all the features Cons more features are coming soon really excited to see what’s next Review Source BN Brett N. Counselor Mental Health Care Used the software for: Less than 6 months ### "Brett's thoughts on Mentalyc" March 8, 2024 5.0 Pros The automated notes. The ease of use. The free trial period! Cons Some of the features require you to mess with it before you figure out how to best use it. Review Source CR Cynthia R. Licensed Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Initial response " February 4, 2024 4.0 I love this! It has been an incredible time savor lower my stress level associated with paperwork Pros It is amazingly accurate and an incredible time saver Cons I would like birthdates instead of age and a place for diagnosis codes Review Source RM Robin M. Associate Clinical Volunteer Mental Health Care Used the software for: Less than 6 months ### "Awesome Program for Busy Clinicians" October 10, 2023 5.0 Metalync has cut my charting time by two-thirds. Honestly, it writes better progress notes than I did! Pros I love Mentalyc's ability to accurately capture the essence of key aspects of a session and lay them out in a well organized, editable format. A feature I love is its ability to provide direct quotes to support what is presents for specific categories. Cons The thing I like least about Mentalyc is that it does not have someone to call with questions. It is very responsive to messages left with its chatbot. Review Source JM Jenny M. Psychotherapist/Owner Mental Health Care Used the software for: Less than 6 months ### "Game Changer!" March 20, 2023 5.0 Using Mentalyc has saved me so much time. This helps me be more present with my clients and have more time for continuing education. Pros I like that Mentalyc can capture what went on in a session with such accuracy and states it more eloquently than I would say it. It even picks up on therapeutic interventions that I did not think about being interventions used in session. Cons Some of the information within the note can be repetitive or placed in the incorrect section. Review Source FJ Frances J. therapist Mental Health Care Used the software for: Less than 6 months ### "easing burnout" September 22, 2023 5.0 Cost is the only drawback. Pros Simplifying/streamlining case note documentation is a huge help towards avoiding burnout and enhancing time management in my practice. Cons I regret that the cost is as high as it is when you are using certain types of notes with high frequency. Review Source KR Kelly R. owner and therapist Mental Health Care Used the software for: 6-12 months ### "Good, Getting Better, Not Quite there but still better than all current options." September 16, 2026 4.0 mostly positive, still frustrating, better than other's I have tried. Customization increases would make it better, not having to have separate charts for individual and family for the same client would be super helpful. Pros transfer to EHR is clumsy but has continually slowly improved. I have spent a large amount of time modifying forms to assist with this. I love that it creates treatment plans for me so I don't get a backlog of notes waiting to do this. Treatment planning could use some tweaks but is still far better than waiting for me to do it without this. Cons clumsy EHR transfer (but at least it exists), inability to change from individual notes to family notes within the same chart is one of the biggest barriers. Locked forms, only minor customization options can also be frustrating. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Mentalyc treatment plans and EHR transfers without copy and paste. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) No treatment plan functions and support. Google was not designed for clinical documentation. It too has improved over the last year but still has room to go. Review Source WE Wendy E. Director and Owner Mental Health Care Used the software for: 1-2 years ### "An Essential Part of My Clinical Workflow" September 16, 2026 5.0 I love using Mentalyc in my practice. It helps me quickly organize session content and generate clear, concise progress notes, which has significantly reduced my administrative workload. Instead of spending hours on documentation, I can invest that time into preparing for sessions, developing client resources, and being more present in my work as a therapist. Mentalyc has helped me create a better balance between paperwork and client care, and I would gladly recommend it to other clinicians. Pros Mentalyc has been a game changer for my practice. It helps me efficiently track session content and create concise, well-organized progress notes without sacrificing quality. By reducing the time I spend on documentation, I have more time and energy to prepare individualized interventions, develop resources for my clients, and focus on delivering thoughtful, client-centered care. I highly recommend it to any clinician looking to streamline their workflow while maintaining strong clinical documentation. Cons I honestly haven't found a downside to using Mentalyc. It has consistently helped me stay on top of documentation while freeing up more time to focus on client care, treatment planning, and session preparation. Review Source CT Christine T. Psychiatric Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Accurate time saver." September 15, 2026 5.0 It saves me several hours a week allowing me to have more time for clients and more time at home. This was definitely a game changer for my small practice. Pros Significant time savings overall on documentation. Provides good coverage of critical documentation categories making compliance with insurance a breeze. Note generation is relatively quick and accurate. It is easy to find/add/update client profiles. Customer support/IT has always been quick to respond to issues. The AI learns well and has adjusted to my style. This program has allowed me to increase daily client contact time allowing for more billable hours in my week. Cons As a prescriber, it does lack consistency with the medication portion of charting. But it has not been difficult to find workarounds. Review Source Steve A. Clinical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Have enjoyed this as a clinical tool" September 15, 2026 4.0 I have appreciated it as a tool to be a more effective, organized, and efficient therapist. It allows me to be more present in my sessions with clients. Pros The time savings it has helped me with. Also, as a new clinician with ADHD, seeing more "professional" writing has actually helped me better understand terminology. Cons some adjustments are difficult or simply not present. The session size dynamic should be more adjustable. Sometimes both parents are present for a child's session, sometimes neith are. the family and child labels don't allow for those shifts. Review Source KB Kelly B. LPC Mental Health Care Used the software for: 2+ years ### "Game Changer" September 10, 2026 5.0 Very good experience. It meets compliance and I trust it. Customer service is the best. Highly recommend. Pros Good value. Trust product. Great customer service. Saves time. Easy to use. Keeps client info in order. Cons I often run out of notes. I need unlimited notes. Sometimes I run out or don't have enough to create treatment plans and notes. 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