--- title: "Mentalyc Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mentalyc the right Note-Taking solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/265098/Mentalyc/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Mentalyc 4.5 (77) [View alternatives](https://www.capterra.com/p/265098/Mentalyc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Mentalyc Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews WE Wendy E Director and OwnerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It helps me quickly organize session content and generate clear, concise progress notes, which has significantly reduced my administrative workload.“ September 16, 2026 JS Jenni S TherapistMental Health Care, Self-employedUsed the software for: 1-2 years. “Notes must be reviewed before signing and the lack of direct EHR Integration, which I have to edit, copy and paste into my own EHR system.“ September 19, 2026 WE Wendy E Director and OwnerMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It helps me efficiently track session content and create concise, well-organized progress notes without sacrificing quality.“ September 16, 2026 CB Craig B OwnerMental Health Care, Self-employedUsed the software for: 6-12 months. “This is the largest single problem I have with Mentalyc; it really ought to be a feature.“ May 24, 2026 KR Kelly R owner and therapistMental Health Care, Self-employedUsed the software for: 6-12 months. “Customization increases would make it better, not having to have separate charts for individual and family for the same client would be super helpful.“ September 16, 2026 KB Kelly B LPCMental Health Care, Self-employedUsed the software for: More than 2 years. “I often run out of notes.“ September 10, 2026 Anne B DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Mentalyc saves me about 5 to 7 hours per week and has significantly reduced the administrative burden of documentation.“ September 15, 2026 SG Sarah G Therapist and Group Practice OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Errors causing me to lose my recordings before the note can be written.“ December 6, 2024 ## Showing most helpful reviews Showing 1-25 of 77 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer MD, PhD Used the software for: 3-5 years ### "Experience with Mentalyc" October 8, 2026 5.0 Great experience overall. Replacing terms like Client with Patients or Therapist with Psychiatrist is certainly not the end of the world compared to the very significant advantage brought to my practice Pros It is an extremely helpful tool for my practice as a psychiatrist. Very reliable. And very easy to use. Very good value for money. Bilingual (English/French). Cons I have to find and replace a few terms because I did not subscribe for "Pro". Sometimes but quite rarely, it takes an unusual time to get the note. Review Source R Reviewer Therapist Used the software for: 1-3 years ### "Makes Documentation So Much Easier" October 8, 2026 5.0 Overall, I have had a very good experience with Mentalyc. It has become part of my regular workflow and helps take a lot of the stress out of keeping up with documentation. I like being able to review the session notes, make any needed changes, and have the additional diagnostic suggestions to consider. It saves me time while still allowing me to use my own clinical judgment. Pros Mentalyc makes documenting my sessions so much easier and saves me a lot of time. I use it for every session. I also really like that it suggests possible diagnoses because it gives me another perspective and helps me make sure I am on the right thought process when considering my clients’ needs. Cons I really haven’t had any major issues with Mentalyc. I do still have to review the notes and make adjustments at times to make sure everything accurately reflects the session and the client. Review Source R Reviewer Mental Health Counselor Used the software for: 1-3 years ### "Mentalyc Insights" October 5, 2026 4.0 My overall experience with Mentalyc has been very positive. The platform has helped streamline clinical documentation, reduce the amount of time spent on administrative tasks, and make it easier to maintain organized and thorough clinical records. I particularly appreciate how it supports the development of progress notes, treatment plans, clinical summaries, and other documentation while allowing me to maintain clinical judgment and personalize the information to each client. Mentalyc has also helped improve efficiency and consistency in my documentation workflow, allowing me to spend more time focused on client care. I have found Mentalyc to be a valuable tool that supports both productivity and the quality of my clinical documentation. Pros What I like most about Mentalyc is how much it improves the efficiency of clinical documentation. It helps reduce the time and effort required to complete progress notes, treatment plans, clinical summaries, and other documentation while still allowing me to review, edit, and apply my own clinical judgment. I also appreciate that it helps organize clinical information and provides a helpful starting point for documenting client progress and treatment needs. The platform has allowed me to spend less time on administrative tasks and more time focusing on client care. Mentalyc has been a valuable resource for improving my documentation workflow, consistency, and productivity. Cons The main thing I like least about Mentalyc is that some of the generated documentation can require additional editing and personalization to accurately reflect the client’s specific presentation, progress, and clinical needs. At times, the language can feel repetitive or somewhat generic, which means I still need to review the content carefully and make clinical adjustments before finalizing documentation. I would also appreciate more flexibility in customizing templates and documentation formats to better align with individual practice preferences and organizational requirements. While Mentalyc has significantly improved my documentation efficiency, continued improvements in customization and the specificity of generated content would make the platform even more useful. Review Source R Reviewer Mental Health Therapist Used the software for: 1-3 years ### "A very good AI note taker" September 29, 2026 4.0 I have been using Mentalyc for over a year at this point. It is really good as an AI note taker. Does it save me a TON of time? Probably not a LOT, because I do review the notes carefully and sometimes have to edit them. But, do I feel more confident that I am not missing important things and that I could pass an insurance audit? Yes, 100%. I also think I am a better clinician because of it due to the insights after session for how I might do a better job in this area or that. Support is helpful when I have needed to reach out. They are continuously making updates, so I also feel confident that the product is getting better and better overtime. Pros I love that Mentalyc gives me very thorough notes that look like they would pass an audit. I am able to focus on my clients better in session since I don't have to take any notes when I want to remember something specific. I also like that Mentalyc keeps me on track with paperwork. Once the notes are complete, I can review and copy/paste them into my EHR at the end of the day, and then submit my billing. It keeps me organized. Cons I wish I could easily transfer templates that I want to use into Mentalyc so that it could capture exactly what I want it to during an intake for example. I wish it integrated with Simple Practice a little better. And, I wish that there was a way to make it not repeat so much stuff in notes. Sometimes the notes are way too long and this could be reduced by not repeating so many things in different sections. Review Source Paige T. Provider Used the software for: 1-3 years ### "Gave me time back as a provider" September 28, 2026 5.0 It's freed up so much of my time! I am very thankful for this service. It's helped me focus on my clients instead of only my notes. Pros I like that I can focus on my own clients instead of writing notes or thinking about writing them when I'm working directly with clients. Cons I worried about if patients would be okay with it. Thus far they have been supportive or if they declined, it was a polite decline. Review Source Sebastian M. Psychotherapist Used the software for: Less than 1 year ### "Never writing notes by hand again!" September 28, 2026 5.0 Phenomenal. I love the ease of use, and the fact that I might never need to write another note again in my life. I'm never behind on notes anymore, and "writing my notes" is not a cognitive burden. I read them for accuracy, and edit as needed, but it's minimal effort. Pros It write better quality notes in less time than my writing them by hand. This saves me time, but also increased quality, and allows me to focus more during session on being with my client. Cons Integration with Simple Practice is not \*quite\* there yet. There is probably a way to set it up that I haven't done, but I simply copy and paste the note from one tab to another, and it gets the job done just fine. Review Source Cathy A. Licensed Professional Counselor Used the software for: Less than 1 year ### "Give Mentalyc a try and save a lot of time so that you can focus on what really matters!" September 28, 2026 5.0 I use Mentalyc alongside our practice’s scheduling, billing, and treatment-planning software, Therapy Appointment, and the two programs work together seamlessly. I haven't had any challenges transferring documentation from Mentalyc to Therapy Appointment. I highly recommend Mentalyc to anyone in the mental health field and encourage them a try it to see how much time it can save. I have already recommended Mentalyc to several colleagues, and they have also found great success using it! Pros What I like most about Mentalyc is how much time it gives back to me. The software significantly reduces the time I spend writing chart notes, allowing me to be fully present and engaged with my clients during sessions. The recording feature allows me to focus 100% on my clients’ challenges and struggles rather than trying to take extensive notes. The time I save outside of sessions allows me to focus more on developing treatment plans and identifying appropriate interventions to support my clients. Mentalyc has also helped me achieve a much better work-life balance. Cons I have not found too many cons with using Mentalyc so far. Occasionally, when updates are made, the templates I use get adjusted, and I have not always taken the time to go back in and make the necessary changes. I imagine that upgrading to the next subscription level may help address some of the challenges I have encountered. Otherwise, I think I simply need to spend more time navigating the website and learning how to better customize the features to meet my needs. Review Source James T. Therapist Used the software for: 1-3 years ### "Clinical accuracy that saves administrative time!" September 23, 2026 5.0 My overall experience has been one of positive shock and extreme happiness! When initially trialing the software I was surprised at just how accurate the AI features are. Once I was confident in that aspect, the time it has saved me on administrative functions has lead to the happiness with the product! Pros The time it saves me with administrative work, i.e. notes. Also, the clinical accuracy is right there with the time, because without that it would not be useable! Cons Some of the settings can get tricky when using it with telehealth. When working between Google Chrome and Microsoft Edge making sure I select the right window and audio sharing options can trip me up. Review Source Lizzie G. Licensed Clinical Social Worker Used the software for: Less than 1 year ### "Mentalyct makes things easier as a private practice" September 22, 2026 5.0 I first thought I would use the 2 weeks free trial and move on. However I realized the convenience and truly enjoy the different ways I can get my notes done. I feel others are only able to record or just to type notes. Mentalyct offers both Pros What like most about mentalyct is the ease of notes being placed in SOAP format after I type them. I also appreciate the different ways to record notes Cons What I like the least of mentalyct is the limit of notes available in cheapest package. As a solo practitioner still building client case load it is costly to jump up to the next program. Review Source R Reviewer Licensed Professional Counselor Used the software for: 1-3 years ### "Time Is Valuable " September 21, 2026 5.0 My overall experience has been good. I have not had a lot of issues and if there are any issues the issue will usually work itself out within a few minutes. Pros As a therapist, I appreciate not having to write a bunch of notes during my sessions. This program makes it easy to record and transcribe the sessions so I can manage my time more efficiently. Cons What I like least is the cost; however, because of how much time it saves me. I feel it is worth every penny. Review Source R Reviewer Director Used the software for: 3-5 years ### "Excellent Tool That Continues to Improve" September 19, 2026 5.0 I have been using Mentalyc since fall 2023, and nearly three years later, I actually use it more than I did when I started. It has become an integral part of my clinical workflow. Beyond saving me 5 to 7 hours each week, it has evolved from primarily a documentation tool into something that also supports my clinical work through treatment planning, goal tracking, continuity between sessions, and insights into the therapeutic process. The platform is very easy to use, documentation quality has improved substantially, and the company has been remarkably responsive to clinician feedback. Mentalyc has significantly reduced the end-of-day administrative burden while allowing me to be more present with my clients. It is easily worth every penny I pay for it. Pros Mentalyc saves me about 5 to 7 hours per week and has significantly reduced the administrative burden of documentation. I use it for progress notes, treatment planning, goal tracking, and clinical insights. I especially value the therapeutic alliance insights and therapist-to-client talk ratio because they give me useful feedback that I can apply directly to my clinical work. The treatment planning and continuity between sessions have improved tremendously over the past few years, and my notes now require very few corrections. My clients have also commented that they appreciate how focused and present I am in sessions because I am not dividing my attention between them and taking detailed notes. Customer support is excellent, and Mentalyc regularly conducts usability research and asks clinicians for feedback and suggestions. I have been impressed by how consistently the platform has improved since I started using it in fall 2023. Cons I would like more ability to set persistent documentation preferences that automatically apply to every note. For example, I need to include justification for the use of 90837 and document continued consent to participate in therapy, and I currently have to make those same additions to each note. The newer AI editing feature is a promising start for making global changes, but it is still a work in progress. Review Source R Reviewer owner and therapist Used the software for: Less than 1 year ### "Good, Getting Better, Not Quite there but still better than all current options." September 17, 2026 4.0 mostly positive, still frustrating, better than other's I have tried. Customization increases would make it better, not having to have separate charts for individual and family for the same client would be super helpful. Pros transfer to EHR is clumsy but has continually slowly improved. I have spent a large amount of time modifying forms to assist with this. I love that it creates treatment plans for me so I don't get a backlog of notes waiting to do this. Treatment planning could use some tweaks but is still far better than waiting for me to do it without this. Cons clumsy EHR transfer (but at least it exists), inability to change from individual notes to family notes within the same chart is one of the biggest barriers. Locked forms, only minor customization options can also be frustrating. Review Source R Reviewer Associate Marriage and Family Therapist Used the software for: Less than 1 year ### "Do Better especially for the high price tag" May 25, 2025 1.0 Poor. I emailed customer support when I first purchased the program and never received a response. I inquired why I didn’t receive the discount I entered when purchasing the program and I was charged the full amount. Pros The concept of dictating my session and writing clear and concise clinical style progress SOAP notes Cons That it freezes my computer after every single recording! The outrageous monthly price tag. I am an associate marriage and family therapist and get paid pennies but do majority of the work and I need a system like this the most but the cost is outrageous! Review Source R Reviewer Clinical Therapist Used the software for: Less than 1 year ### "Have enjoyed this as a clinical tool" September 17, 2026 4.0 I have appreciated it as a tool to be a more effective, organized, and efficient therapist. It allows me to be more present in my sessions with clients. Pros The time savings it has helped me with. Also, as a new clinician with ADHD, seeing more "professional" writing has actually helped me better understand terminology. Cons some adjustments are difficult or simply not present. The session size dynamic should be more adjustable. Sometimes both parents are present for a child's session, sometimes neith are. the family and child labels don't allow for those shifts. Review Source R Reviewer Clinician Used the software for: Less than 1 year ### "Great relief as a young clinician!" April 8, 2025 4.0 I absolutely love this tool. It's wonderful to utilize and I recommend it to fellow clinicians. Pros I love the ease of use, the quality of notes, and the user friendly interface! It's a wonderful relief to this clinician. Cons The treatment plans. They are lacking in the SMART aspect. They do not have quality statements that I would utilize in treatment with my client. Also, when dictating, it will sometimes mishear and put different statements down, however it's easily fixable. Review Source R Reviewer Licensed Professional Counselor Used the software for: Less than 1 year ### "A nearly perfect solution for a busy clinician" August 16, 2023 4.0 I have ultimately been incredibly blessed by Mentalyc as a productivity tool - evidenced by the fact that I have never been more busy with a full caseload as a clinician AND I have never been more on top of my therapy notes than now. I would recommend Mentalyc to any clinician looking to reclaim a large chunk of their time for self-care and decompression by spending less time figuring out how to express themselves in their therapy notes. Because the product is still young, I have faith that the hitches and kinks in their system are likely to be worked out with time and that the quality of the product will only continue to improve. I definitely plan to stick with Mentalyc as a lifetime user! Pros The ability to upload recordings of either the sessions themselves (or to upload a quick <5 minute recording of my general thoughts about the session) and let the AI scribe do the grunt work of expressing and organizing the major themes of the session has been life changing for me. Before, I had to spend several hours of my week - both in the office and even at home during what otherwise would've been my personal time with my family - just trying to catch up on my notes and figure out how to express what happened in session in an accurate, but succinct manner. As I'm sure you can see by my review, I struggle with succinct. Mentalyc has helped me reclaim my time by reducing the energy spent in trying to figure out how to express myself, keep it succinct, and keep it accurate by using the recordings of the sessions to create already very high quality and clinically accurate notes that I only need to make a few edits to! I believe it has reduced my mental load and made it much easier to focus on my clients needs. I think this will definitely help stave off compassion fatigue and burnout- which alone is worth the $70/month, in my humble opinion! Setup is easy, uploading is easy, and editing is easy. Integrating the product into my practice is effortless, since all I have to do is just copy-paste what I've already edited into the text field of my EHR. Cons The only things I have any real gripe about are the very occasional server instabilities - which is to be expected for a relatively young startup - and what I interpreted as an evident lack of support. Several times over the last month or so of my trying this program out, I submitted basic questions (which I ultimately figured out on my own) through the chat support and email support, but never received any response back. Today, I finally managed to reach the \[sensitive content hidden\] of Mentalyc through the live chat feature and she was VERY responsive and helpful to me in spite of my initial unprofessionalism (a moment of weakness and self-indulgence when I thought I was only talking to a bot responder). I learned that the support team is a skeleton crew that is likely overwhelmed by the amount of support required for their customers - not realizing how popular the app would grow in such a short amount of time. While the support situation is still largely unsatisfactory due to systemic bugs seemingly blocking support requests from being received by the support team, the fact that a support team DOES exist and DOES respond when they receive requests has alleviated some of the frustration and anxiety I have had about future support needs. Review Source R Reviewer Psychotherapist Used the software for: Less than 1 year ### "Captures interventions accurately" October 25, 2024 4.0 Overall, mentalyc saves me time, captures my interventions better than i am usually able to articulate it and allows me to keep focusing on my process with the client rather than spending considerable time figuring out how to perfectly fit the session information into a SOAP or DAP format. Pros It accurately captures the therapist's therapeutic interventions in conversation without the therapist needing to call them out or use acronyms. Mentalyc pulls out supporting quotes to support the client's chief complaint and their progress. Mentalyc's output format gives indications of other interventions that typically align with the chief complaint such as the need to consider utilizing an assessment or provide a referral. Cons That the output/note is not put together in organic conversational paragraph-like format. Though it feels a bit inconvenient, it encourages the provider to read the output and pull out what is necessary making it less likely to copy and paste without reading. Review Source R Reviewer Owner/Therapist Used the software for: Less than 1 year ### "Witnessing the growth of AI assistants." November 3, 2022 5.0 Pros It's very simple to use and the notes it creates have great verbiage for insurers. I can definitely see how this could even be used as a great learning tool for new clinicians to learn what verbiage insurance companies may want to see. Cons The only complaint I would say I had with it is it misunderstood male/female voices and would sometimes misgender. I think I future opportunity is to use the clients name periodically throughout the note and have an option set for each client based on their gender identity so the AI knows the gender of the person it's transcribing for. But ultimately that falls on us clinicians to make sure the note being created is appropriate before signing it. Review Source R Reviewer Psychotherapist Used the software for: Less than 1 year ### "Love Mentalyc! " February 28, 2024 5.0 Overall, my experience. Most of the time the notes that are generated are accurate and need limited corrections. I also appreciate the tech-support and timely responses when I send in questions or have needed support. Pros I love how much easier it is for me to complete progress notes. It doesn't take me nearly the amount of time that it used to. I appreciate the accuracy most times that this program provides when it comes to my progress notes. The idea at the end of the day I go home, and all my paperwork is completed, is such a big deal. I no longer feel like I'm caring around a burden knowing that I have progress notes to do. Cons When the AI gets it totally wrong, it's very frustrating, and yet it's simple for me to dictate a note then and then upload it to get it corrected. I know that they are working on continuing to better their product so I am sure with time it will get better. Review Source R Reviewer CEO and Psychotherapist Used the software for: Less than 1 year ### "Mentalyc Saves Time & Money " July 22, 2024 5.0 I've had a great experience with Mentalyc since the beginning of this year. It has saved my private practice time and money, as I can see more clients and keep up with their notes in a structured and uniform way. Pros I like that I can copy and paste my session notes and Mentalyc transcribes the notes in three functional ways. One way is the SOAP format for insurance, the next is for the client in terms they will understand, and the last is for the clinician. I truly appreciate all the options and formats. Cons nothing at the moment. I enjoy all aspects and additions to Mentalyc. Including the EMDR transcription as I am an EMDR trained psychotherapist Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Game Changer" January 3, 2024 5.0 I'm very satisfied with this service and would highly recommend it to my colleagues. My stress levels have come down significantly. Pros Since using Mentalyc I have had so much less stress in my practice. It's like having my own personal scribe. The progress notes are accurate and comprehensive. Cons On rare occasions, the synthesized note does not reflect what actually happened in the session. However, I can dictate a note in less than 5 minutes and get the result I'm looking for. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Extremely helpful " September 18, 2023 4.0 Pros My notes are done for me! As a neurodivergent provider, this is nearly essential Cons I don’t appreciate the wildly varying cost for individual vs couples packages. And there should be options therein, if they are going to charge that way. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Mentalyc has saved me from burnout!" September 18, 2023 5.0 Pros The ease with which I can complete progress notes is a game-changer. Progress notes are most clinicians' least favorite part of our job. Cons I don't like that there is a limit on the amount of notes you can upload a month. Review Source R Reviewer Therapist Used the software for: Less than 1 year ### "Mentalyc is a great help. " July 15, 2024 5.0 Mentalyc has helped with the increasing amount of session notes that are needed. Pros The various session note types and accuracy. Cons The lack of treatment plans. It would be great if Mentalyc could develop treatment plans for various diagnoses. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Good potential" August 28, 2023 3.0 Good, I hope to see continued refinement in the future because the quality does not yet meet the level of its competitors. Pros It's fairly priced, generally fast and easy to use. Cons There are often numerous items needing corrected in the note it generates. Sometimes it highlights the wrong content in the note and does not recognize important content. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.