# Mentalyc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mentalyc the right Transcription solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265098/Mentalyc/reviews --- Mentalyc 4.5 (59) [View alternatives](https://www.capterra.com/p/265098/Mentalyc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of Mentalyc Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews JW Jack W Licensed Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Therefore, when Mentalyc processes the session data, there is an increased depth of knowledge of the patient's condition, resulting in better analysis and ultimately a more in-depth session.“ March 25, 2025 DD Debbie D LCMHCAMental Health Care, Self-employedUsed the software for: 1-2 years. “This is a weak con, but I wish we could run spell-check for the transcribed notes/narratives AND the option to choose the country of origin. “ May 28, 2024 JJ Jasmin J CEO and PsychotherapistMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I like that I can copy and paste my session notes and Mentalyc transcribes the notes in three functional ways.“ July 15, 2024 DM Diana M Associate Marriage and Family TherapistMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I am an associate marriage and family therapist and get paid pennies but do majority of the work and I need a system like this the most but the cost is outrageous!“ May 22, 2025 SD Suzan D TherapistMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “In reviewing the captured notes, I find myself more aware of the therapeutic interventions that I am using and review with an additional perspective.“ September 6, 2024 DM Diana M Associate Marriage and Family TherapistMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “That it freezes my computer after every single recording!“ May 22, 2025 JW Jack W Licensed Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The increased engagement allows me to probe deeper into the patient's emotions and challenges.“ March 25, 2025 LT Lisa T LCSWMental Health Care, Self-employedUsed the software for: Less than 6 months. “For instance, when I try to record a session the instructions show a screen that looks nothing like my screen.“ November 17, 2024 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sarah G. Therapist and Group Practice Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth the money!" December 6, 2024 4.0 So far, despite some issues that have come up, I am really enjoying the program and definitely finding the value in it. Getting the additional 20% off during the Black Friday sale was pretty awesome. Pros The quality of the progress note and how much time it saves me to not have to write it myself. Cons Errors causing me to lose my recordings before the note can be written. Alternatives considered [Blueprint](https://www.capterra.com/p/118821/Blueprint/) Reason for choosing Mentalyc The reviews were better. One of my therapy-related subscribed YouTube channels reviewed several AI programs and Blueprint was not one of them. Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) No recording feature so still had to take notes, then enter them into program for the AI to rewrite. Not HIPAA compliant. Review Source SD Suzan D. Therapist Mental Health Care Used the software for: Less than 6 months ### "Great option!" September 6, 2024 5.0 In reviewing the captured notes, I find myself more aware of the therapeutic interventions that I am using and review with an additional perspective. Pros It's time saving, accurate, and is easy to use. Cons I can't upload the notes to Simple Practice, the need to be downloaded to my laptop and then uploaded to the client's chart. Alternatives considered [Freed](https://www.capterra.com/p/10024016/Freed/) Reason for choosing Mentalyc My partner in the practice is using Mentalyc and likes it. Review Source DM Diana M. Associate Marriage and Family Therapist Mental Health Care Used the software for: Less than 6 months ### "Do Better especially for the high price tag" May 22, 2025 1.0 Poor. I emailed customer support when I first purchased the program and never received a response. I inquired why I didn’t receive the discount I entered when purchasing the program and I was charged the full amount. Pros The concept of dictating my session and writing clear and concise clinical style progress SOAP notes Cons That it freezes my computer after every single recording! The outrageous monthly price tag. I am an associate marriage and family therapist and get paid pennies but do majority of the work and I need a system like this the most but the cost is outrageous! Review Source Response from Mentalyc March 29, 2026 Hi Diana, Thank you for your feedback - we appreciate you highlighting both the value of the concept and the areas where your experience fell short. We’re sorry to hear about the freezing issues and your support experience. Performance and reliability are critical for clinicians, and we’ve made several improvements since then to enhance stability across recordings. On support, this is not the standard we aim for. We’d really like to look into your case and make things right - especially regarding your inquiry and pricing concerns. Please reach out to us at https://www.mentalyc.com/help-and-contact/feedback-and-suggestions so we can assist you directly. We’re continuously working to improve both product performance and responsiveness, and your feedback is an important part of that process. — The Mentalyc Team JW Jack W. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "Elated with Mentalyc" March 25, 2025 5.0 My overall experience with Mentalyc has been phenomenal Pros The most helpful aspect of Mentalyc is that I am at least 30% more engaged with the patient because I am relieved of the burden of sketching notes and trying to remember what was said. The increased engagement allows me to probe deeper into the patient's emotions and challenges. Therefore, when Mentalyc processes the session data, there is an increased depth of knowledge of the patient's condition, resulting in better analysis and ultimately a more in-depth session. In session, I constantly adapt to the patient, and I tend to use different treatment modalities. Mentalyc tracks and reports my modalities and produces a rationale for the treatment method. I see this as being a valuable defense in the event of a peer review. In conclusion, my session note time has been reduced by approximately 30 to 40 hours per month. Cons My complaint is that once note generation commences, the data is lost if there is an interruption in processing. I recently experienced this when an update to my computer was presented, and there was no way to postpone the update, and my computer would be restarted. The source of the update was not given. Therefore, I prevented this unknown source from updating my computer by shutting it down. Unfortunately, after I restarted, the session note data was inaccessible. Review Source SM Sabrina M. Mental health counselor Mental Health Care Used the software for: Less than 6 months ### "User Friendly" May 16, 2025 5.0 My overall experience has been excellent—the customer service is top-notch, and the platform itself is fantastic. Pros I love how user-friendly it is—everything’s easy to figure out, and it’s taken the stress out of note-taking for me. I don’t have to worry about staying organized anymore! Cons It can sometimes misinterpret what you write, so it’s always a good idea to review your notes. You can’t expect AI to be 100% accurate all the time. Review Source LT Lisa T. LCSW Mental Health Care Used the software for: Less than 6 months ### "Should have done more research before I subscribed." November 17, 2024 1.0 Terrible and frustrating. I haven't been able to use this program since I subscribed two weeks ago. Support is virtually non-existent. The instructions are have been unhelpful. Pros Nothing yet. I find this program very user unfriendly. I haven't been able to use it since I subscribed two weeks ago. Cons I find the instructions complicated and unhelpful. For instance, when I try to record a session the instructions show a screen that looks nothing like my screen. It says to click on the Chrome tab which doesn't exist on my screen. When I try to get help I just get the same instructions again. Support is virtually non-existent. Plus, it's far more expensive than other programs I've looked at. I'm very sorry I paid for a year's subscription. There is a no refund policy. Switched from [Upheal](https://www.capterra.com/p/10019262/Upheal/) I can't use Mentalyc and there is no customer support. Upheal's most expensive plan costs the same as Mentalyc's basic plan. Review Source Response from Mentalyc March 29, 2026 Hi Lisa, Thank you for sharing your experience - and we’re really sorry to hear about the frustration you’ve faced. That’s definitely not the experience we want for any clinician using Mentalyc. It sounds like you may have run into a setup or onboarding issue, especially around recording sessions. We’ve since improved our guidance and onboarding flow to make this much clearer and easier to follow across different devices and browsers. Regarding support, we take this seriously - our team is available and we’d really appreciate the opportunity to help you get fully set up and working smoothly. If you’re open to it, please reach out to us at https://www.mentalyc.com/help-and-contact/feedback-and-suggestions and we’ll prioritize assisting you directly. We truly value your feedback, as it helps us improve both the product and the experience. — The Mentalyc Team AM Ally M. Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Captures interventions accurately" October 19, 2024 4.0 Overall, mentalyc saves me time, captures my interventions better than i am usually able to articulate it and allows me to keep focusing on my process with the client rather than spending considerable time figuring out how to perfectly fit the session information into a SOAP or DAP format. Pros It accurately captures the therapist's therapeutic interventions in conversation without the therapist needing to call them out or use acronyms. Mentalyc pulls out supporting quotes to support the client's chief complaint and their progress. Mentalyc's output format gives indications of other interventions that typically align with the chief complaint such as the need to consider utilizing an assessment or provide a referral. Cons That the output/note is not put together in organic conversational paragraph-like format. Though it feels a bit inconvenient, it encourages the provider to read the output and pull out what is necessary making it less likely to copy and paste without reading. Review Source BS Brittany S. Clinician Mental Health Care Used the software for: Less than 6 months ### "Great relief as a young clinician!" April 7, 2025 4.0 I absolutely love this tool. It's wonderful to utilize and I recommend it to fellow clinicians. Pros I love the ease of use, the quality of notes, and the user friendly interface! It's a wonderful relief to this clinician. Cons The treatment plans. They are lacking in the SMART aspect. They do not have quality statements that I would utilize in treatment with my client. Also, when dictating, it will sometimes mishear and put different statements down, however it's easily fixable. Review Source AS Amber S. Therapist Mental Health Care Used the software for: Less than 6 months ### "My favorite specialized note-taking assistant" December 3, 2024 5.0 Love it, easy to use and high quality notes that are what I would have typed on my own it just would have taken me double the time. Pros Easy to use, great notes which save me documentation time, protect the client, provide medical necessity, and love the client note so the client can remember what was discussed, goals, and accomplishments in therapy. Cons I would love it to be an all inclusive EHR so I don't have to have multiple platforms. Review Source MM Maggie M. Licensed Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Best AI for counseling I have found" November 20, 2024 5.0 I am excited to have access to it and to have such an amazing time saving device for my practice. I have tried other AI programs for session notes and find this to be more accurate and clinically appropriate. I have already recommended it to colleagues. Pros The quality and detail of the notes, the way they are organized, the choice of styles and the time it saves me! I think I save roughly 30 minutes per session note and maybe an hour for intakes! Cons I think SOAP notes should be available in the Mini plan for those of us with small caseloads. Review Source JS Jonathon S. Mental health therapist Mental Health Care Used the software for: 1-2 years ### "Saves lots of time and provides a deep analysis of the therapeutic session. " September 16, 2023 5.0 Great experience. They respond very quickly. Pros Mentalyc provides deep and helpful analysis of the therapy session and saves therapists lots of time on notes, so they can focus more on their clients. Cons It takes a little time to record the session with Dolby, save the session temporarily to your phone, and then upload it to Mentalyc. Review Source SP Shara P. Therapist Individual & Family Services Used the software for: Less than 6 months ### "Sanity Saver" December 4, 2023 5.0 For years I have wished and prayed for someone who could just "write my notes for me." I struggled so with getting paperwork done in a timely manner. Mentalyc has saved my professional sanity, and has freed up so much time and energy for myself! The stress I experience regarding getting notes and paperwork completed has historically been so high. It is such a relief to have a tool like this to help reduce that stress. Pros I love that Mentalyc helps me get all of my notes done in a timely manner. This is something that I have struggled with throughout my 18+year career. Mentalyc helps me to: \*be timely with my paperwork \* have a higher accuracy with my paperwork \* have more professional-looking notes \* stay within compliance with regulating powers \* document medical necessity Cons There are times when Mentalyc is not accurate with what was actually happening during session; it happens rarely, but still happens. However, that is why we proof the notes. Also, it would be great if I could upload multiple notes more quickly. Review Source CM Cris M. LCSW Mental Health Care Used the software for: Less than 6 months ### "Game Changing - " February 3, 2024 5.0 LOVE and would recommend to anyone in clinical role. Pros This is a totally new game changer for notes, the absolute worst part of the job! Cut and paste has never been easier to keep my notes up to date and one time. It has allowed me to have my weekends back and not dread the build up of notes. This by far keeps me able to be proactive in my work and be client focused, not administratively bogged down. Cons Slight learning curve, some missed notes, some issues if using tablet vs lap top. Review Source AS Ariel S. Owner Mental Health Care Used the software for: 6-12 months ### "Extremely helpful " September 16, 2023 4.0 Pros My notes are done for me! As a neurodivergent provider, this is nearly essential Cons I don’t appreciate the wildly varying cost for individual vs couples packages. And there should be options therein, if they are going to charge that way. Review Source LE Laura E. sole proprietor Hospital & Health Care Used the software for: Less than 6 months ### "Very helpful now and even more promising for the future" September 18, 2023 5.0 Pros Mentalyc is very easy to start using. I am much less stressed about documentation and having to remember everything from my sessions. My notes are much more thorough and I feel much more confident about meeting insurance standards for documentation. It has also already enhanced my case conceptualization and awareness of assessments and interventions. Cons Mentalyc is constantly improving and adding more features soon that will help meet my needs. The company is addressing issues and making improvements on an ongoing basis. So I see having to deal with any minor flaws of the system or the time that I need to put in to edit notes as worth it in the long run. So currently I do have to spend some time editing most notes a little bit. It can take some time for a note to be generated, but I can do other tasks while it is working. Review Source SW Shannon W. Owner/Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Game Changer for my Practice " October 20, 2023 5.0 Love it overall. I like to new template and the ability to customize it. I also really like the extended note. Pros This has been a complete game changer for myself and my clinician. Notes are complete and there is no more stress!!! It is so easy to upload a recorded session and by the end of my next session. I have my notes done!! I leave at the end of my day all caught up. Cons Having to record on a different app, save, upload can be a bit of a hassel Review Source AB Anne B. CEO Mental Health Care Used the software for: Less than 6 months ### "Insurance-compliant notes generated with HIPAA-compliant AI" November 1, 2023 5.0 I love this tool, I'm amazed at how useful it already is and there are many developments on the horizon. Pros I'm amazed at the thoroughness and quality of the notes Cons I'd rather the AI not try to guess what my recommendations are and it will be better when it's able to accurately recognize what interventions I'm using and tie the goals to that modality. Review Source MK Marc K. Psychologist Hospital & Health Care Used the software for: Less than 6 months ### "Finally - a scribe to take care of most of the documentation heavy lifting" February 26, 2024 5.0 Pros It's so very easy to use. Upload recorded file and move on to the next appointment. By the end of the next appointment, I have a well crafted progress note for the previous one. I just review, make any final edits, and the documentation is done. I can just focus on the clinical work. Cons I have no complaints at this time. I'm hoping that it simply continues to get more accurate and more sophisticated over time. Review Source JS Jenni S. Mental Health Therapist Mental Health Care Used the software for: Less than 6 months ### "Efficient in documentation " November 2, 2023 5.0 Great! Pros Type to text and dictation service. Very helpful in documenting precisely. Cons The price per month, plus the recording script is not as precise as type to text. Review Source FJ Frances J. therapist Mental Health Care Used the software for: Less than 6 months ### "easing burnout" September 22, 2023 5.0 Cost is the only drawback. Pros Simplifying/streamlining case note documentation is a huge help towards avoiding burnout and enhancing time management in my practice. Cons I regret that the cost is as high as it is when you are using certain types of notes with high frequency. Review Source LP LILIANA P. Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great tool for counseling notes." October 8, 2024 5.0 Great, I am just sad that I didn't know about it sooner. Pros dictation AI note generation minimal typing time saver Cons It is a bit slow when generating the notes. But the notes come out so well put together that slowness can be overlooked. Review Source SD Stephanie D. Owner and therapist Mental Health Care Used the software for: Less than 6 months ### "Mentalyc Review" September 30, 2024 4.0 The application is user friendly and has created more time in my day. Pros Great job at capturing session details and putting in a format that is easily transferable in my notes. Cons Recent glitches that may delay the process of retrieving a note. Review Source AB Amy B. Clinician Mental Health Care Used the software for: Less than 6 months ### "Review of Mentalyc" August 28, 2024 5.0 So far, I have been extremely satisfied. It has cut my workload in half in terms of documentation. Pros It helps me to conceptualize cases. It catches some things during session that I may miss. Cons I would like to be able to access recording functions directly from the client list. Review Source LC Laura C. Counselor Mental Health Care Used the software for: Less than 6 months ### "Game Changer" August 30, 2024 5.0 My experience has been great so far. Recently there was a technical issue and the team kept us informed until it was resolved. That is excellent customer service. Pros This has been a game changer. Mentalyc helps me create excellent notes in much less time. Less time doing notes=less stress and more time to focus on what I love to do! Cons Honestly I am very satisfied. I also appreciate the team is adding new features like treatment planning. Review Source JJ Jasmin J. CEO and Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Mentalyc Saves Time & Money " July 15, 2024 5.0 I've had a great experience with Mentalyc since the beginning of this year. It has saved my private practice time and money, as I can see more clients and keep up with their notes in a structured and uniform way. Pros I like that I can copy and paste my session notes and Mentalyc transcribes the notes in three functional ways. One way is the SOAP format for insurance, the next is for the client in terms they will understand, and the last is for the clinician. I truly appreciate all the options and formats. Cons nothing at the moment. I enjoy all aspects and additions to Mentalyc. Including the EMDR transcription as I am an EMDR trained psychotherapist Review Source Similar Products Featured ## Related categories [Transcription](https://www.capterra.com/transcription-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.