--- title: "Mentalyc Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mentalyc the right Transcription solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/265098/Mentalyc/reviews/" page_type: "reviews" language: "en" --- Mentalyc 4.5 (61) [View alternatives](https://www.capterra.com/p/265098/Mentalyc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Mentalyc Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews JW Jack W Licensed Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Therefore, when Mentalyc processes the session data, there is an increased depth of knowledge of the patient's condition, resulting in better analysis and ultimately a more in-depth session.“ March 25, 2025 CB Craig B OwnerMental Health Care, Self-employedUsed the software for: 6-12 months. “This is the largest single problem I have with Mentalyc; it really ought to be a feature.“ May 24, 2026 JW Jeffrey W PsychologistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Improves the overall treatment and the patient experience of being organized.“ June 18, 2026 LT Lisa T LCSWMental Health Care, Self-employedUsed the software for: Less than 6 months. “For instance, when I try to record a session the instructions show a screen that looks nothing like my screen.“ November 17, 2024 SD Suzan D TherapistMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “In reviewing the captured notes, I find myself more aware of the therapeutic interventions that I am using and review with an additional perspective.“ September 6, 2024 SG Sarah G Therapist and Group Practice OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Errors causing me to lose my recordings before the note can be written.“ December 6, 2024 JW Jack W Licensed Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The increased engagement allows me to probe deeper into the patient's emotions and challenges.“ March 25, 2025 SD Stephanie D Owner and therapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “Recent glitches that may delay the process of retrieving a note.“ September 30, 2024 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jeffrey W. Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great program, but poor technology." June 18, 2026 4.0 Good - def helps me. Improves the overall treatment and the patient experience of being organized. I do get frustrated with the technology not working. Pros It is very helpful for treatment planning out clearly outlining the treatment structure. Makes sure all your ideas are organized and clearly delineated. Cons The program is "glitchy" it makes mistakes, and I have trouble signing in at times (when clearly everything else is working perfectly on my computer, so its def the program itself). Review Source SG Sarah G. Therapist and Group Practice Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth the money!" December 6, 2024 4.0 So far, despite some issues that have come up, I am really enjoying the program and definitely finding the value in it. Getting the additional 20% off during the Black Friday sale was pretty awesome. Pros The quality of the progress note and how much time it saves me to not have to write it myself. Cons Errors causing me to lose my recordings before the note can be written. Alternatives considered [Blueprint](https://www.capterra.com/p/118821/Blueprint/) Reason for choosing Mentalyc The reviews were better. One of my therapy-related subscribed YouTube channels reviewed several AI programs and Blueprint was not one of them. Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) No recording feature so still had to take notes, then enter them into program for the AI to rewrite. Not HIPAA compliant. Review Source DM Diana M. Associate Marriage and Family Therapist Mental Health Care Used the software for: Less than 6 months ### "Do Better especially for the high price tag" May 22, 2025 1.0 Poor. I emailed customer support when I first purchased the program and never received a response. I inquired why I didn’t receive the discount I entered when purchasing the program and I was charged the full amount. Pros The concept of dictating my session and writing clear and concise clinical style progress SOAP notes Cons That it freezes my computer after every single recording! The outrageous monthly price tag. I am an associate marriage and family therapist and get paid pennies but do majority of the work and I need a system like this the most but the cost is outrageous! Review Source Response from Mentalyc March 29, 2026 Hi Diana, Thank you for your feedback - we appreciate you highlighting both the value of the concept and the areas where your experience fell short. We’re sorry to hear about the freezing issues and your support experience. Performance and reliability are critical for clinicians, and we’ve made several improvements since then to enhance stability across recordings. On support, this is not the standard we aim for. We’d really like to look into your case and make things right - especially regarding your inquiry and pricing concerns. Please reach out to us at https://www.mentalyc.com/help-and-contact/feedback-and-suggestions so we can assist you directly. We’re continuously working to improve both product performance and responsiveness, and your feedback is an important part of that process. — The Mentalyc Team CB Craig B. Owner Mental Health Care Used the software for: 6-12 months ### "Literally the best AI transcription and note-taking you could ask for" May 24, 2026 5.0 Overall I'm thrilled with Mentalyc. The quality is well worth the price. It literally pays for itself in the time it saves me. Pros Mentalyc saves me so much time that I can comfortably see more clients than I could otherwise. As a clinician I'm much better equipped from session to session; it's so simple to stay on top of even my most complex clients. Cons I wish I could bulk download transcripts or session notes. This is the largest single problem I have with Mentalyc; it really ought to be a feature. Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/) Reason for choosing Mentalyc I chose Mentalyc due to its note-taking feature. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/) FireFlies.AI is great for general transcription purposes, but lacks the ability to automatically format insurance-compliant notes. Review Source SD Suzan D. Therapist Mental Health Care Used the software for: Less than 6 months ### "Great option!" September 6, 2024 5.0 In reviewing the captured notes, I find myself more aware of the therapeutic interventions that I am using and review with an additional perspective. Pros It's time saving, accurate, and is easy to use. Cons I can't upload the notes to Simple Practice, the need to be downloaded to my laptop and then uploaded to the client's chart. Alternatives considered [Freed](https://www.capterra.com/p/10024016/Freed/) Reason for choosing Mentalyc My partner in the practice is using Mentalyc and likes it. Review Source LT Lisa T. LCSW Mental Health Care Used the software for: Less than 6 months ### "Should have done more research before I subscribed." November 17, 2024 1.0 Terrible and frustrating. I haven't been able to use this program since I subscribed two weeks ago. Support is virtually non-existent. The instructions are have been unhelpful. Pros Nothing yet. I find this program very user unfriendly. I haven't been able to use it since I subscribed two weeks ago. Cons I find the instructions complicated and unhelpful. For instance, when I try to record a session the instructions show a screen that looks nothing like my screen. It says to click on the Chrome tab which doesn't exist on my screen. When I try to get help I just get the same instructions again. Support is virtually non-existent. Plus, it's far more expensive than other programs I've looked at. I'm very sorry I paid for a year's subscription. There is a no refund policy. Switched from [Upheal](https://www.capterra.com/p/10019262/Upheal/) I can't use Mentalyc and there is no customer support. Upheal's most expensive plan costs the same as Mentalyc's basic plan. Review Source Response from Mentalyc March 29, 2026 Hi Lisa, Thank you for sharing your experience - and we’re really sorry to hear about the frustration you’ve faced. That’s definitely not the experience we want for any clinician using Mentalyc. It sounds like you may have run into a setup or onboarding issue, especially around recording sessions. We’ve since improved our guidance and onboarding flow to make this much clearer and easier to follow across different devices and browsers. Regarding support, we take this seriously - our team is available and we’d really appreciate the opportunity to help you get fully set up and working smoothly. If you’re open to it, please reach out to us at https://www.mentalyc.com/help-and-contact/feedback-and-suggestions and we’ll prioritize assisting you directly. We truly value your feedback, as it helps us improve both the product and the experience. — The Mentalyc Team JW Jack W. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "Elated with Mentalyc" March 25, 2025 5.0 My overall experience with Mentalyc has been phenomenal Pros The most helpful aspect of Mentalyc is that I am at least 30% more engaged with the patient because I am relieved of the burden of sketching notes and trying to remember what was said. The increased engagement allows me to probe deeper into the patient's emotions and challenges. Therefore, when Mentalyc processes the session data, there is an increased depth of knowledge of the patient's condition, resulting in better analysis and ultimately a more in-depth session. In session, I constantly adapt to the patient, and I tend to use different treatment modalities. Mentalyc tracks and reports my modalities and produces a rationale for the treatment method. I see this as being a valuable defense in the event of a peer review. In conclusion, my session note time has been reduced by approximately 30 to 40 hours per month. Cons My complaint is that once note generation commences, the data is lost if there is an interruption in processing. I recently experienced this when an update to my computer was presented, and there was no way to postpone the update, and my computer would be restarted. The source of the update was not given. Therefore, I prevented this unknown source from updating my computer by shutting it down. Unfortunately, after I restarted, the session note data was inaccessible. Review Source SM Sabrina M. Mental health counselor Mental Health Care Used the software for: Less than 6 months ### "User Friendly" May 16, 2025 5.0 My overall experience has been excellent—the customer service is top-notch, and the platform itself is fantastic. Pros I love how user-friendly it is—everything’s easy to figure out, and it’s taken the stress out of note-taking for me. I don’t have to worry about staying organized anymore! Cons It can sometimes misinterpret what you write, so it’s always a good idea to review your notes. You can’t expect AI to be 100% accurate all the time. Review Source BS Brittany S. Clinician Mental Health Care Used the software for: Less than 6 months ### "Great relief as a young clinician!" April 7, 2025 4.0 I absolutely love this tool. It's wonderful to utilize and I recommend it to fellow clinicians. Pros I love the ease of use, the quality of notes, and the user friendly interface! It's a wonderful relief to this clinician. Cons The treatment plans. They are lacking in the SMART aspect. They do not have quality statements that I would utilize in treatment with my client. Also, when dictating, it will sometimes mishear and put different statements down, however it's easily fixable. Review Source AS Amber S. Therapist Mental Health Care Used the software for: Less than 6 months ### "My favorite specialized note-taking assistant" December 3, 2024 5.0 Love it, easy to use and high quality notes that are what I would have typed on my own it just would have taken me double the time. Pros Easy to use, great notes which save me documentation time, protect the client, provide medical necessity, and love the client note so the client can remember what was discussed, goals, and accomplishments in therapy. Cons I would love it to be an all inclusive EHR so I don't have to have multiple platforms. Review Source SP Shara P. Therapist Individual & Family Services Used the software for: Less than 6 months ### "Sanity Saver" December 4, 2023 5.0 For years I have wished and prayed for someone who could just "write my notes for me." I struggled so with getting paperwork done in a timely manner. Mentalyc has saved my professional sanity, and has freed up so much time and energy for myself! The stress I experience regarding getting notes and paperwork completed has historically been so high. It is such a relief to have a tool like this to help reduce that stress. Pros I love that Mentalyc helps me get all of my notes done in a timely manner. This is something that I have struggled with throughout my 18+year career. Mentalyc helps me to: \*be timely with my paperwork \* have a higher accuracy with my paperwork \* have more professional-looking notes \* stay within compliance with regulating powers \* document medical necessity Cons There are times when Mentalyc is not accurate with what was actually happening during session; it happens rarely, but still happens. However, that is why we proof the notes. Also, it would be great if I could upload multiple notes more quickly. Review Source JG Jackie G. Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Reasonably priced basic option" December 8, 2023 4.0 Overall, it’s a reasonably priced option for AI transcription service for therapy sessions. The SOAP notes and intake notes are good formats. Pros Easy to use interface. Accurate transcription. Good Intake and SOAP note templates. Cons Primitive dashboard. Too many failed recordings and uploading of audio. It would be nice to have charting feature and sorting/filtering of patients. Still waiting for treatment plan feature. Review Source WB West B. Therapist Mental Health Care Used the software for: 6-12 months ### "Game changer!" July 8, 2024 4.0 It has given me my life back and decreased my anxiety around having solid notes. Pros Mentalyc is so easy. It’s an incredibly simple platform that operates effortlessly, like having an unbiased secretary keeping notes in every session. Online sessions are recorded as video or audio as well. The program interprets specific interchange between client and therapist with clinical terminology and interventions. The entire dialogue is transcribed. The recording is then erased after 30 days I believe. Cons Using it on my phone caused some issues and the sessions wouldn’t upload. So I don’t use it on iPhone anymore. Review Source MK Melony K. Licensed Clinical Pastoral Counselor Mental Health Care Used the software for: 6-12 months ### "Very Helpful " October 8, 2023 4.0 Overall, Mentalyc has been extremely helpful in helping me be present for my clients while also getting information recorded for notes Pros I love that Mentalyc automatically puts my audio into a good note that makes my note keeping much easier. I don't have to write during sessions and can be more present. Cons I'd love to be able to change between note types, once you choose a note type you are stuck with that format unless you reupload and use another of your notes which are limited in number. Review Source JH Julie H. Licensed Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Sub-par tech user satisfied with Mentalyc" August 14, 2024 4.0 Overall experience has been good. I'm still learning and refining notes Pros Terminology is tailored to the counseling profession Cons Not having control over sections such as headers and sections. Too many bullets Review Source WP Willette P. Therapist Mental Health Care Used the software for: 6-12 months ### "Mentalyc is a great help. " July 8, 2024 5.0 Mentalyc has helped with the increasing amount of session notes that are needed. Pros The various session note types and accuracy. Cons The lack of treatment plans. It would be great if Mentalyc could develop treatment plans for various diagnoses. Review Source FS Frankie S. Owner Mental Health Care Used the software for: Less than 6 months ### "Good potential" August 27, 2023 3.0 Good, I hope to see continued refinement in the future because the quality does not yet meet the level of its competitors. Pros It's fairly priced, generally fast and easy to use. Cons There are often numerous items needing corrected in the note it generates. Sometimes it highlights the wrong content in the note and does not recognize important content. Review Source AK Alina K. Therapist Mental Health Care Used the software for: Less than 6 months ### "Game Changer" October 9, 2023 4.0 Mentalyc has helped me deal with the burden of notes in a full-time insurance-based private practice. I have more time to spend with my family and do other things that are important for my business. Thank you Mentalyc! Pros This product is super easy to use and has saved me hours of administrative work each week. Cons I think the AI could be slightly better as far as what it picks up on but overall I am very satisfied with this product and how it focuses on making sure notes are compliant with what insurance companies are looking for. Reason for choosing Mentalyc Cost was significantly lower and there were more options for different types of notes offered by Mentalyc. Review Source NF Natalie F. Psychologist Mental Health Care Used the software for: Less than 6 months ### "Really love this use of AI" September 18, 2023 5.0 Pros I love that Mentalyc gives me quick and accurate notes for all my sessions. Cons Sometimes files won't upload and I can't figure out why Review Source JM Jenny M. Psychotherapist/Owner Mental Health Care Used the software for: Less than 6 months ### "Game Changer!" March 20, 2023 5.0 Using Mentalyc has saved me so much time. This helps me be more present with my clients and have more time for continuing education. Pros I like that Mentalyc can capture what went on in a session with such accuracy and states it more eloquently than I would say it. It even picks up on therapeutic interventions that I did not think about being interventions used in session. Cons Some of the information within the note can be repetitive or placed in the incorrect section. Review Source AM Ally M. Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Captures interventions accurately" October 19, 2024 4.0 Overall, mentalyc saves me time, captures my interventions better than i am usually able to articulate it and allows me to keep focusing on my process with the client rather than spending considerable time figuring out how to perfectly fit the session information into a SOAP or DAP format. Pros It accurately captures the therapist's therapeutic interventions in conversation without the therapist needing to call them out or use acronyms. Mentalyc pulls out supporting quotes to support the client's chief complaint and their progress. Mentalyc's output format gives indications of other interventions that typically align with the chief complaint such as the need to consider utilizing an assessment or provide a referral. Cons That the output/note is not put together in organic conversational paragraph-like format. Though it feels a bit inconvenient, it encourages the provider to read the output and pull out what is necessary making it less likely to copy and paste without reading. Review Source MM Maggie M. Licensed Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Best AI for counseling I have found" November 20, 2024 5.0 I am excited to have access to it and to have such an amazing time saving device for my practice. I have tried other AI programs for session notes and find this to be more accurate and clinically appropriate. I have already recommended it to colleagues. Pros The quality and detail of the notes, the way they are organized, the choice of styles and the time it saves me! I think I save roughly 30 minutes per session note and maybe an hour for intakes! Cons I think SOAP notes should be available in the Mini plan for those of us with small caseloads. Review Source LP LILIANA P. Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great tool for counseling notes." October 8, 2024 5.0 Great, I am just sad that I didn't know about it sooner. Pros dictation AI note generation minimal typing time saver Cons It is a bit slow when generating the notes. But the notes come out so well put together that slowness can be overlooked. Review Source SD Stephanie D. Owner and therapist Mental Health Care Used the software for: Less than 6 months ### "Mentalyc Review" September 30, 2024 4.0 The application is user friendly and has created more time in my day. Pros Great job at capturing session details and putting in a format that is easily transferable in my notes. Cons Recent glitches that may delay the process of retrieving a note. Review Source WO Wyndham O. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "A nearly perfect solution for a busy clinician" August 14, 2023 4.0 I have ultimately been incredibly blessed by Mentalyc as a productivity tool - evidenced by the fact that I have never been more busy with a full caseload as a clinician AND I have never been more on top of my therapy notes than now. I would recommend Mentalyc to any clinician looking to reclaim a large chunk of their time for self-care and decompression by spending less time figuring out how to express themselves in their therapy notes. Because the product is still young, I have faith that the hitches and kinks in their system are likely to be worked out with time and that the quality of the product will only continue to improve. I definitely plan to stick with Mentalyc as a lifetime user! Pros The ability to upload recordings of either the sessions themselves (or to upload a quick <5 minute recording of my general thoughts about the session) and let the AI scribe do the grunt work of expressing and organizing the major themes of the session has been life changing for me. Before, I had to spend several hours of my week - both in the office and even at home during what otherwise would've been my personal time with my family - just trying to catch up on my notes and figure out how to express what happened in session in an accurate, but succinct manner. As I'm sure you can see by my review, I struggle with succinct. Mentalyc has helped me reclaim my time by reducing the energy spent in trying to figure out how to express myself, keep it succinct, and keep it accurate by using the recordings of the sessions to create already very high quality and clinically accurate notes that I only need to make a few edits to! I believe it has reduced my mental load and made it much easier to focus on my clients needs. I think this will definitely help stave off compassion fatigue and burnout- which alone is worth the $70/month, in my humble opinion! Setup is easy, uploading is easy, and editing is easy. Integrating the product into my practice is effortless, since all I have to do is just copy-paste what I've already edited into the text field of my EHR. Cons The only things I have any real gripe about are the very occasional server instabilities - which is to be expected for a relatively young startup - and what I interpreted as an evident lack of support. Several times over the last month or so of my trying this program out, I submitted basic questions (which I ultimately figured out on my own) through the chat support and email support, but never received any response back. Today, I finally managed to reach the \[sensitive content hidden\] of Mentalyc through the live chat feature and she was VERY responsive and helpful to me in spite of my initial unprofessionalism (a moment of weakness and self-indulgence when I thought I was only talking to a bot responder). I learned that the support team is a skeleton crew that is likely overwhelmed by the amount of support required for their customers - not realizing how popular the app would grow in such a short amount of time. While the support situation is still largely unsatisfactory due to systemic bugs seemingly blocking support requests from being received by the support team, the fact that a support team DOES exist and DOES respond when they receive requests has alleviated some of the frustration and anxiety I have had about future support needs. 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