# Page 2 | Mentalyc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Mentalyc the right Transcription solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265098/Mentalyc/reviews --- Mentalyc 4.5 (59) [View alternatives](https://www.capterra.com/p/265098/Mentalyc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Mentalyc ## Showing most helpful reviews Showing 26-50 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Meghan P. Clinician Mental Health Care Used the software for: Less than 6 months ### "Please build my trust to continue using this product " June 28, 2024 3.0 Im really stuck because i really need this software to help me but with so many errors im having a real hard time building trust with this product. Pros Love how well some of the notes will turn out picking up treatments used and rationals along with quotes to back things up. Cons I’m only getting about 60% of my actual sessions being recorded properly. Tech support has not been helpful because it appears to be just robot repeating the same thing over again and not actually acknowledging or addressing the issues. Review Source Response from Mentalyc July 8, 2024 Hi Meghan, we are sorry to hear about this issue. Your satisfaction is our utmost priority and we'd like to sort this issue out immediately. Please send an email to steve@mentalyc.com and we'll ensure this is resolved promptly. LC Laura C. Counselor Mental Health Care Used the software for: Less than 6 months ### "Game Changer" August 30, 2024 5.0 My experience has been great so far. Recently there was a technical issue and the team kept us informed until it was resolved. That is excellent customer service. Pros This has been a game changer. Mentalyc helps me create excellent notes in much less time. Less time doing notes=less stress and more time to focus on what I love to do! Cons Honestly I am very satisfied. I also appreciate the team is adding new features like treatment planning. Review Source CM Christine M. LMFT Mental Health Care Used the software for: Less than 6 months ### "Just do it!" July 3, 2024 5.0 My overall experience has been that my note writing time has decreased significantly. The application is user friendly and easily adaptable to current practice. Pros I like that Mentalyc is user friendly and the notes have accurately reflected the session. I look forward to future offerings. Cons I dislike that Mentalyc is opened in a separate window. It would be great if it were an extension or an entire EHR. Review Source WB West B. Therapist Mental Health Care Used the software for: 6-12 months ### "Game changer!" July 8, 2024 4.0 It has given me my life back and decreased my anxiety around having solid notes. Pros Mentalyc is so easy. It’s an incredibly simple platform that operates effortlessly, like having an unbiased secretary keeping notes in every session. Online sessions are recorded as video or audio as well. The program interprets specific interchange between client and therapist with clinical terminology and interventions. The entire dialogue is transcribed. The recording is then erased after 30 days I believe. Cons Using it on my phone caused some issues and the sessions wouldn’t upload. So I don’t use it on iPhone anymore. Review Source DW DIANE W. Therapist and Owner Mental Health Care Used the software for: Less than 6 months ### "HIPPA compliant is nice, lack of say in how i use things not so much" July 8, 2024 3.0 I have paid for 8 "seats" but only have access to seven. This is due to some ridged play boundaries with no work around. Pros I like the ease of making notes and the goals clear in the note Cons it is difficult to navigate, it has very little support or unclear ways to get support Review Source WP Willette P. Therapist Mental Health Care Used the software for: 6-12 months ### "Mentalyc is a great help. " July 8, 2024 5.0 Mentalyc has helped with the increasing amount of session notes that are needed. Pros The various session note types and accuracy. Cons The lack of treatment plans. It would be great if Mentalyc could develop treatment plans for various diagnoses. Review Source NE Nancy E. Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Would recommend Mentalyc" August 11, 2024 5.0 Overall my experience has been good and customer support is quick to respond. Pros The accuracy of the progress note when I dictate. Cons The technical issues that I have sometimes. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Mentalyc The price was reasonable for the features offered. Review Source DD Debbie D. LCMHCA Mental Health Care Used the software for: 1-2 years ### "I got my weekends back!" May 28, 2024 5.0 My overall experience with Mentalyc is stellar. I have referred it to so many people with a similar response. Pros Mentalyc helps me get my clinical notes done in no time at all. What used to take me 10-15 hours on the weekend now takes about 2-hours. Mentalyc is constantly upgrading their app and has one of the quickest responding customer service teams I've encountered. Cons This is a weak con, but I wish we could run spell-check for the transcribed notes/narratives AND the option to choose the country of origin. For example, sometimes words are spelled as if the transcriber is from Canada or Europe. Review Source JH Julie H. Licensed Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Sub-par tech user satisfied with Mentalyc" August 14, 2024 4.0 Overall experience has been good. I'm still learning and refining notes Pros Terminology is tailored to the counseling profession Cons Not having control over sections such as headers and sections. Too many bullets Review Source WO Wyndham O. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "A nearly perfect solution for a busy clinician" August 14, 2023 4.0 I have ultimately been incredibly blessed by Mentalyc as a productivity tool - evidenced by the fact that I have never been more busy with a full caseload as a clinician AND I have never been more on top of my therapy notes than now. I would recommend Mentalyc to any clinician looking to reclaim a large chunk of their time for self-care and decompression by spending less time figuring out how to express themselves in their therapy notes. Because the product is still young, I have faith that the hitches and kinks in their system are likely to be worked out with time and that the quality of the product will only continue to improve. I definitely plan to stick with Mentalyc as a lifetime user! Pros The ability to upload recordings of either the sessions themselves (or to upload a quick <5 minute recording of my general thoughts about the session) and let the AI scribe do the grunt work of expressing and organizing the major themes of the session has been life changing for me. Before, I had to spend several hours of my week - both in the office and even at home during what otherwise would've been my personal time with my family - just trying to catch up on my notes and figure out how to express what happened in session in an accurate, but succinct manner. As I'm sure you can see by my review, I struggle with succinct. Mentalyc has helped me reclaim my time by reducing the energy spent in trying to figure out how to express myself, keep it succinct, and keep it accurate by using the recordings of the sessions to create already very high quality and clinically accurate notes that I only need to make a few edits to! I believe it has reduced my mental load and made it much easier to focus on my clients needs. I think this will definitely help stave off compassion fatigue and burnout- which alone is worth the $70/month, in my humble opinion! Setup is easy, uploading is easy, and editing is easy. Integrating the product into my practice is effortless, since all I have to do is just copy-paste what I've already edited into the text field of my EHR. Cons The only things I have any real gripe about are the very occasional server instabilities - which is to be expected for a relatively young startup - and what I interpreted as an evident lack of support. Several times over the last month or so of my trying this program out, I submitted basic questions (which I ultimately figured out on my own) through the chat support and email support, but never received any response back. Today, I finally managed to reach the \[sensitive content hidden\] of Mentalyc through the live chat feature and she was VERY responsive and helpful to me in spite of my initial unprofessionalism (a moment of weakness and self-indulgence when I thought I was only talking to a bot responder). I learned that the support team is a skeleton crew that is likely overwhelmed by the amount of support required for their customers - not realizing how popular the app would grow in such a short amount of time. While the support situation is still largely unsatisfactory due to systemic bugs seemingly blocking support requests from being received by the support team, the fact that a support team DOES exist and DOES respond when they receive requests has alleviated some of the frustration and anxiety I have had about future support needs. Review Source PW Paige W. Owner and psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Mentalyc is saving me time and my sanity. " September 17, 2023 5.0 Pros As a solo practitioner, I wish I would have known about Mentalyc sooner. Running my practice and everything that comes with it makes it difficult to juggle keeping notes up to date, bookkeeping, insurance billing, helping clients in crisis, etc. Mentalyc has been immensely helpful in alleviating stress associated with case notes. I can quickly dictate between sessions and upload it on to the app before I settle in for my next session. I am more engaged during the time I spend with clients as I’m not keeping mental notes of all of the previous clients of the day. Being able to upload my dictation and it be transformed into a perfectly formatted DAP Note saves a lot of time. I am able to spend my time more freely and not hunched over my laptop for hours. I can focus on self-care and making sure I show up as the best therapist for my clients. Cons There isn’t anything that I hate or don’t enjoy about Mentalyc. It has been so helpful for me both personally and professionally. At times, I have had to edit the note and make sure there weren’t any words missing or correct punctuation. It would be a dream to be able to somehow integrate Mentalyc with SimplePractice. Review Source LR Luis R. Licensed Clinical Social Worker Mental Health Care Used the software for: Less than 6 months ### "Things to Improve" August 29, 2023 4.0 This has assisted me in being able to cut down on the time that it is taking me to complete my progress notes, but I do feel that there is still room for improvement. I am still having to spend way too much time editing my notes that are being generated by the system. Pros I appreciate several features; I wish the DAP and SOAP notes could be utilized for my full sessions. I want the software to begin creating a "group therapy" note template. I want to begin to allow my other staff members to use this, but until I cannot fully understand it, I will not have my staff members within my private practice using the software. This is amazing software; I just want it to be more useful for all sorts of sessions that I engage in. The following would be nice to see added:1. Crisis Session Note Template2. Group Therapy Note Template3. DAP and SOAP for full-length sessions4. An actual BioPsychoSocial Intake Template5. Family Therapy Note Template6. Update the Couples Therapy Note Template7. If some sort of guideline can be created for the clinicians surrounding some of the terms that should be utilized during the sessions to ensure that the transcript is able to complete an accurate note. Cons I do not like the type of templates that are being offered. The Basic Progress Note Template is too vague, and I feel that it repeats itself. The Universal Beta Note Template is not picking up many of the things being said in the session. Review Source NF Niki F. Owner and Therapist Mental Health Care Used the software for: Less than 6 months ### "The Empowerment Needed to Grow " April 22, 2024 4.0 Positive and Empowering! It is providing a lot of encouragement. Pros Time and Security: Mentalyc provided me security in that my notes are being done to insurance standards. It provided on average 3+ hours back, I am now able to hire and feel confident that I can give new practitioners what they need to be successful without burnout. Cons Some edits were needed in the context of the note. Reason for choosing Mentalyc Pricing and specialization for therapists Review Source HC Henry C. Psychotherapist Hospital & Health Care Used the software for: 6-12 months ### "Exceptional Game Changing Product for the Mental Health Field" September 15, 2023 5.0 Extremely positive, this product solves a major issue for psychotherapists and mental health professionals which is keeping up with the documentation requirements that extremely burdensome in our field. mentalyc has been a total life changer for me especially because I struggle with typing due to a disability Pros note writing in psychotherapy is extremely difficult in time consuming and limits our ability to do patient care. This product makes it much easier and as time has gone on the program has evolved and improved and the notes are higher quality now than they have ever been before. I've been using this product for 6 to 12 months and I can really say that this is a game changer as it allows me to see more patients than I would be able to have seen previously. the notes are more insurance compliant than notes I would previously write making me less susceptible to audits. It also saves me a bunch of time which is scarce and extremely valuable for me Cons Identifying specific interventions that the therapist is using could be improved, however it has improved a lot since initial iterations of this program. The most recent note type released by the company Does an excellent job of identifying interventions Review Source RW Rebecca W. Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Life-changing Private Practice Additions" January 15, 2024 4.0 Pros Mentalyc is a huge time saver! It’s almost like gaining time to spend with clients, and also less time at the office. Not only has it helped with time management, but Mentalyc has created a cohesive system for organizing my notes in a professional and unified way. Mentalyc has definitely been a game-changer in the efficiency of my personal practice. Cons I have had a few issues with the recording device built into the software and unfortunately lost several sessions. However, the customer service team is prompt with help. Now, I use an outside recording and upload the recordings. Doing this has caused no issues at all. Review Source JS Jonathon S. Mental health therapist Mental Health Care Used the software for: 1-2 years ### "Saves lots of time and provides a deep analysis of the therapeutic session. " September 16, 2023 5.0 Great experience. They respond very quickly. Pros Mentalyc provides deep and helpful analysis of the therapy session and saves therapists lots of time on notes, so they can focus more on their clients. Cons It takes a little time to record the session with Dolby, save the session temporarily to your phone, and then upload it to Mentalyc. Review Source AS Alan S. Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love Mentalyc! " February 23, 2024 5.0 Overall, my experience. Most of the time the notes that are generated are accurate and need limited corrections. I also appreciate the tech-support and timely responses when I send in questions or have needed support. Pros I love how much easier it is for me to complete progress notes. It doesn't take me nearly the amount of time that it used to. I appreciate the accuracy most times that this program provides when it comes to my progress notes. The idea at the end of the day I go home, and all my paperwork is completed, is such a big deal. I no longer feel like I'm caring around a burden knowing that I have progress notes to do. Cons When the AI gets it totally wrong, it's very frustrating, and yet it's simple for me to dictate a note then and then upload it to get it corrected. I know that they are working on continuing to better their product so I am sure with time it will get better. Reason for choosing Mentalyc Upheal seemed to be more complicated in getting things going. Their consent form was weird. I didn't want to invest the time it seemed it was going to take. In addition, the price seemed to be too much for what they were offering. Mentalyc was more simple and straight forward. Review Source JM Josh M. Marriage and Family Therapist Mental Health Care Used the software for: Less than 6 months ### "The tool I've needed for years" October 20, 2023 4.0 I have been using it to generate session notes and transcripts for my sessions as a Marriage and Family Therapist. It was quite easy to learn and use daily without missing a beat. Pros I can't stress how much time this has saved me already. It is impossible for me to be as thorough as I'd like to be in the short time it takes me to generate a note with this software. I can generate all my notes for the day's sessions at the end of the day and edit them for accuracy if needed in less time than it would take me to create a single note with this level of important detail. It is able to recognize multiple client voices, and even recognize the model or theory that I'm using in session with shocking accuracy. Cons I would love to see treatment planning and/or assessments like GAD-7 somehow incorporated into it. Review Source JG Jackie G. Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Reasonably priced basic option" December 8, 2023 4.0 Overall, it’s a reasonably priced option for AI transcription service for therapy sessions. The SOAP notes and intake notes are good formats. Pros Easy to use interface. Accurate transcription. Good Intake and SOAP note templates. Cons Primitive dashboard. Too many failed recordings and uploading of audio. It would be nice to have charting feature and sorting/filtering of patients. Still waiting for treatment plan feature. Review Source CC Charles C. Owner Mental Health Care Used the software for: Less than 6 months ### "Game Changer" December 28, 2023 5.0 I'm very satisfied with this service and would highly recommend it to my colleagues. My stress levels have come down significantly. Pros Since using Mentalyc I have had so much less stress in my practice. It's like having my own personal scribe. The progress notes are accurate and comprehensive. Cons On rare occasions, the synthesized note does not reflect what actually happened in the session. However, I can dictate a note in less than 5 minutes and get the result I'm looking for. Review Source AR Anna R. Licensed Clinical Social Worker Individual & Family Services Used the software for: Less than 6 months ### "Great for note writing with ADHD" October 19, 2023 5.0 Pros I love the dictation feature. I am a good clinician, but the mental energy it takes to basically write a short essay about every session becomes taxing. I love that I can dictate by speaking naturally about the session as if I was telling a supervisor what happened. The AI puts it in to a cohesive format. I always edit, and editing is so much more time effective and less taxing than creating the note from scratch. I'm hooked! Cons I don't utilize the session recording feature, which is one of their main features. I feel uncomfortable even broaching clients to be recorded. Fortunately, this works great using dictation and I don't need to record sessions. Review Source MK Melony K. Licensed Clinical Pastoral Counselor Mental Health Care Used the software for: 6-12 months ### "Very Helpful " October 8, 2023 4.0 Overall, Mentalyc has been extremely helpful in helping me be present for my clients while also getting information recorded for notes Pros I love that Mentalyc automatically puts my audio into a good note that makes my note keeping much easier. I don't have to write during sessions and can be more present. Cons I'd love to be able to change between note types, once you choose a note type you are stuck with that format unless you reupload and use another of your notes which are limited in number. Review Source JB Jocelyn B. Owner Mental Health Care Used the software for: 6-12 months ### "Mentalyc has saved me from burnout!" September 17, 2023 5.0 Pros The ease with which I can complete progress notes is a game-changer. Progress notes are most clinicians' least favorite part of our job. Cons I don't like that there is a limit on the amount of notes you can upload a month. Review Source LE Lesley E. LCSW Mental Health Therapist Mental Health Care Used the software for: Less than 6 months ### "Mentalyc AI is Amazing" February 15, 2024 5.0 Pros As a mental health practitioner, notes can be exhausting. As a practitioner with ADHD, staying on top of notes is an even greater challenge. Mentalyc can take my written process notes, or record sessions, and transcribe into clinical notes suitable for Insurance within just a few minutes. It is my new executive function for clinical notes. Just what I needed. Cons As with all AI platforms, Mentalyc is in it's growing stages, but they are definitely on the right track and it is great so far. Review Source MM Matthew M. mental health therapist Mental Health Care Used the software for: Less than 6 months ### "Software of the year goes to Mentalyc " March 13, 2023 5.0 started a few months ago and really enjoyed how accessible it is since i have disabilities as a therapist notes can be time consuming Pros friendly staff easy to use saves hours of time doing notes love all the features Cons more features are coming soon really excited to see what’s next Review Source Similar Products Featured