Capterra Logo
Helping businesses choose better software since 1999
Vial

Reviews of Vial

4.6 (17)
Write a Review!
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • I like that the portal is connected to my email account making logging in very easy and accessible without the complications of new login information.

  • Vial Connect is a one-stop storehouse for information. It's super easy for our clinic to navigate through when needing to quickly retrieve information.

  • Has been easy to understand and navigate this new system. Its simplicity of patient profiles and data are perfect.

  • We are much more aware of the day to day progress. VialConnect is extremely responsive and has fixed all issues immediately.

Cons

  • Employers may feel that they have limited control over the timelines for research activities conducted by Vial's CRO services, which may affect project outcomes.

  • Employers may worry about Vial's CRO services' compliance with regulations and whether they meet the required standards.

  • It's not easy to use, can be confusing. We also do not use all features at our office so it's tough to review.

  • The problems that I have experience are because I am learning the system.

Showing Most Helpful

Showing 17 of 17 reviews

Sort by:
Misty K.
CRC
Research, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2022

"Vial Connect CTMS "

Pros: Since using Vial Connect, our site has become more organized and efficient in managing our research database and operations workflow. We were able to smoothly transition from using a paper-based system or generic spreadsheet for maintaining study participant information to consolidating it into this system with its great filtering options and ease of use. This has allowed our site to identify potential leads quickly and most accurately for specific study protocols. The system is simple to update and offers features that are most beneficial for viewing necessary trial and participant information at all times. When changes need to be made to participant visits and clinic schedules, we are able to simply update to the correct status and enter notes that are trackable and visible to all staff. This supports convenient and clear communication across our entire research team. Vial Connect is a great product to integrate into your research clinic and it’s certainly benefited our site in many ways!

Cons: At this time don't have any issues with this software.

Alan T.
Chief Connector
Staffing and Recruiting, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 30, 2023

"Strategic partnerships"

Overall: Continuously evaluate the CRO's performance and adjust strategies as needed to ensure continued success.

Pros: Vial's CRO services can help employers develop strategic partnerships with other companies and research organizations, leveraging their collective expertise and resources to advance scientific knowledge and bring new products and therapies to market.

Cons: Employers may feel that they have limited control over the timelines for research activities conducted by Vial's CRO services, which may affect project outcomes.

Diana M.
Study Coordinator
Research, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
2.0
Features
2.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
September 21, 2022

"The Portal is quite difficult to navigate"

Pros: I like that the portal is connected to my email account making logging in very easy and accessible without the complications of new login information.

Cons: Navigating back and forth in the portal can be tiring since I will have to go back to the beginning when updating the status of participants of the same study.

Ray W.
DevOps Engineer
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 30, 2023

"Able to use in every single step for getting the most benefit"

Overall: Having an up-to-date plan is crucial for simplifying our daily activities. It is important to have all pertinent information in a single location. This level of structure considerably improves efficiency and production.

Pros: This tool is quite impressive as it could be utilized throughout every step involved in a research study, right from recruiting the participants to the analysis of the data. By consolidating all the data in one place, it has incredibly saved us a lot of time. We sincerely express our gratitude to Vial for enabling us to examine all the participants and their data in one shot.

Cons: For me, it proved to be quite the challenging one to use. In order to alter the state of multiple clients, one must go through the process once again.

Colleen P.
Founder
Writing and Editing, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 7, 2023

"Experienced project management"

Overall: Develop and maintain a strong brand identity for the CRO.

Pros: Vial's CRO services can provide experienced project management, ensuring that clinical research projects are completed on time, within budget, and with high-quality data.

Cons: Employers may feel that Vial's CRO services lack transparency in the research process and results, which may create trust issues.

Zion E.
Chief Positivity Officer (CPO)
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 7, 2023

"Have access to all of the patients and their data"

Overall: Efforts are being made to enable convenient accessibility to our trials and facilitate the monitoring of our progress. The utilization of this tool has facilitated the identification of both areas for improvement and instances of success.

Pros: It's convenient to have access to all of the patients and their data for various trials in a single location. Also, it's great because it can be used all the way from participant enrollment through study completion.

Cons: In order to update the status of another patient, you have to go through the entire process again after making a change to the status of the first patient.

Travis C.
Full-stack Developer
Apparel & Fashion, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 8, 2023

"Improved patient outcomes"

Overall: Continuously evaluate the competitive landscape to stay ahead of industry trends and changes.

Pros: Vial's CRO services can help employers develop new products and therapies that improve patient outcomes and quality of life.

Cons: Time zone differences between the employer and Vial's CRO services may create communication and coordination challenges.

Stephanie C.
DevOps Engineer
Information Technology and Services, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 6, 2023

"Improved study design"

Overall: Establish a robust data management system to ensure accuracy and security of client data.

Pros: Vial's expertise in clinical research can help employers design more effective and efficient clinical trials, leading to improved study outcomes and better product development decisions.

Cons: Employers may have limited access to data collected by Vial's CRO services, which may affect their ability to make informed decisions.

Ken M.
Owner
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 17, 2023

"Improved ROI"

Overall: Foster a supportive and positive work environment to promote job satisfaction and retention.

Pros: By reducing costs and accelerating time-to-market, Vial's CRO services can improve the return on investment for clinical research projects.

Cons: Employers may worry about Vial's CRO services' compliance with regulations and whether they meet the required standards.

Verified Reviewer
CRC
Biotechnology, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 22, 2022

"User Friendly Platform"

Pros: Vial Connect takes minimal training yet has so much to offer. I really appreciate its efforts to coordinate different departments in research and make operations streamline. This is especially helpful in providing a snapshot or projections of your clinic to axillary departments such as finance or management. It also helps manage your day-to-day patient visits and keep everything accounted for from revenue, study timelines, and enrollment goals.

Cons: The software can be slow to load at times. It is very simple and easy to use but can be limiting when wanting to perform more complex functions. Luckily the support team is very hands-on and will try to expand its capabilities.

sandra W.
Senior Certified Clinical Research Coordinator
Research, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2022

"CTMS system"

Overall: My overall experience has been very positive

Pros: This system allows us to see our patients easily. We do not have to go into each patient's binders to find their personal information. I can click on the patient's phone number and it will automatically dial the phone number. We can see our enrollment goals at a glance. It enables us to schedule patients, send reminders and confirm appointments easily. We have access to all of the patients contacted for each study and the reasons why they did not continue or if they were screened, randomized and where they are in the trial. The way this is set up with contracts allocated to each visit helps with revenue.

Cons: The problems that I have experience are because I am learning the system.

Ismael G.
CRC
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 22, 2022

"Great "

Overall: Overall, we are more than pleased with incorporating Vial Connect into our site workflow and study management.

Pros: We are now able to locate all of our trial and protocol information conveniently in one place. In the past, our clinic has tried multiple ways to create an organized system with flexibility for accessing all of our trial information, and Vial Connect meets all of our expectations and more.

Cons: Too slow overall, takes to much time to updated every page

Laura F.
Study Coordinator
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 19, 2022

"Good Product"

Overall: Vial Connect is a one-stop storehouse for information. It's super easy for our clinic to navigate through when needing to quickly retrieve information. It has helped facilitate a simple, yet efficient plan from study start-up to close-out. Training was simple and our staff has had minimal issues with navigating the platform to gather information. We seem to spend less time working through system delays and focus more on conducting studies with ease of mind.”

Pros: Vial Connect is easy to use and simple to navigate through. Information is quite literally right at your fingertips; simple clicks take you right where you need to be.

Cons: Canceling or rescheduling a potential subject could be less cumbersome.

claudia A.
CCRP
Medical Practice, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 17, 2022

"Easy to use"

Overall: We are much more aware of the day to day progress. VialConnect is extremely responsive and has fixed all issues immediately

Pros: Excellent medical research platform. Easy to use and setup was seamless. Daily data entry is simple and software prompts help keep you organized.

Cons: Most of the issue were resolved immediately. Constant updates can be confusing, but it makes for a much better product.

Nicholas S.
Clinical Research Coordinator
Medical Practice, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2022

"Attention to detail and simplicity."

Overall: It has made day-to-day activities organized and simplified.

Pros: Was very user friendly thus far. Has been easy to understand and navigate this new system. Its simplicity of patient profiles and data are perfect. Making for a streamlined experience.

Cons: The system gets frequent updates which have all been of positive value. I do not have any complaints.

Brendan N.
Clinical Research Coordinator
Research, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
2.0
Features
2.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
September 21, 2022

"Vial portal is not as convenient as it could be. "

Pros: It is nice to have all the patient information in one place and to be able to use it for recruitment and after enrollment.

Cons: It is not convenient to change a subject's status because then you need to start all over again to change another patient's status in the same trial.

Diana A.
CRC
Research, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
2.0
Features
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
September 20, 2022

"SDG Review`"

Pros: I like that it provides referrals to our office. We also do not use all features at our office so it's tough to review.

Cons: It's not easy to use, can be confusing. We also do not use all features at our office so it's tough to review.