# Kentico Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kentico the right Content Marketing solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265226/Kentico/reviews --- Kentico 4.3 (48) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Reviews of Kentico Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews AW Andrew W Creative & Managing DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is now .NET 6 (formerly Core), which means it meets the needs of enterprise businesses and can be integrated with just about anything.“ June 30, 2022 RT Robert T Marketing DirectorBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “There's no link between their CMS and Email Marketing Platform; the UI is clunky and is not as easy, or honestly, robust as other more popular ESPs.“ April 4, 2024 Matthew P Marketing CoordinatorFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “It takes some training but remains a solid experience once you learn the basics.“ April 28, 2023 Matthew P Marketing CoordinatorFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The cost can prohibit a lot of small businesses from benefiting with Kentico.“ April 28, 2023 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ali K. Information Technology Adviser Information Technology and Services Used the software for: 2+ years ### "The most CMS/DXP complete PLATFORM with unique features " February 23, 2021 5.0 The experience of working with a versatile platform (DXP) that is both light and powerful makes good sense to me as an admin and consultant. The companies we advise often do not specialize in IT, but they are successful entrepreneurs and businessmen looking for good quality work, and Xperience is one of the valuable options on our shortlist, which is at our highest standard. It is valuable in terms of service, support and security, and is reasonably priced for large companies looking for true performance and high-quality enterprise products and services. Pros Installation Xperience on Microsoft Azure Cloud is pretty easy. It has a compact and professional administration dashboard where everything is available at a glance because it's customizable with my favorite pinned tools, also I've personalized marketing automation with my preferred content and settings. I also like the web analytics features with clean design and useful information about visitors and users' activities. Xperience is more than a CMS and its Digital Experience Platform (DXP) means all you need for your website management, business marketing, and e-commerce are all in one platform. Cons We have been working with Xperience DXP for many years, Yes, there is nothing I can write about missing features. They've very good support and if you have a problem with any part, the support team will respond immediately and if there is a bug, it will be fixed before you know it. Alternatives considered [Drupal](https://www.capterra.com/p/119594/Drupal/) Reason for choosing Kentico More complete services and very high facilities compared to other competitors. Switched from [Ingeniux CMS](https://www.capterra.com/p/5900/Ingeniux-CMS/)[Content Hub](https://www.capterra.com/p/183936/Content-Management-Hub/)[Mura CMS](https://www.capterra.com/p/210791/Mura/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Sitefinity](https://www.capterra.com/p/104832/Sitefinity/) we want best for the customer to have the best at the lowest cost. We had a lot of work and we need more speed and use of more control resources In IT consulting, Review Source Matthew P. Marketing Coordinator Financial Services Used the software for: 2+ years ### "A Costly But Valuable Web Experience Service" April 28, 2023 5.0 Kentio—by far—has improved our company web experience by miles. No longer do we need to worry about plugins or security flaws from "free" alternatives. We were also able to consolidate services such as marketing e-mail into Kentico itself, and can send out campaigns from the site. Pros Kentico is extremely flexible, with a ton of options to edit your website, manage customers through the built-in CRM, send out e-mail campaigns, automate messages, implement personalized content, etc. It takes some training but remains a solid experience once you learn the basics. Website speed has drastically increased, as has our total number of monthly users, session duration, etc. Cons The cost can prohibit a lot of small businesses from benefiting with Kentico. There is also a learning curve meaning very few people can drop into the backend and expect to understand what they're seeing initially. A minor issue is occasionally tools such as the scheduler will malfunction and not publish or unpublish content correctly. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Our previous site was riddled with slow speeds, plugins, and security flaws. While the cost to run it was next to nothing, switching over to Kentico has made web content efficient again, as well as safer. Review Source RT Robert T. Marketing Director Banking Used the software for: 1-2 years ### "Kentico Kan't Handle Most Enterprise Email Marketing Needs" April 4, 2024 2.0 Pros Not much. However, it tries to replicate some of the features of more ubiquitous ESPs. Cons There's no link between their CMS and Email Marketing Platform; the UI is clunky and is not as easy, or honestly, robust as other more popular ESPs. Review Source GB Graham B. Solution Architect Marketing and Advertising Used the software for: 2+ years ### "Kentico CMS/EMS Great Features for Most Business" December 4, 2019 5.0 The Kentico CMS/EMS product has delivered substantial capabilities for our clients which would have only been achievable with multiple products otherwise. We have delivered microsites through to enterprise financial services websites with onerous security requirements which shows the breadth of the abilities. The Kentico team have always been available to support the product and their passion is one of the key advantages of the product. Pros \- Mid-market priced CMS which can deliver the capabilties which most business need - Good WYSIWYG editing interface when correctly delivered by the chosen development team - Great security - Based on an open framework which can be enhanced to most requirements - Marketing features enhance the overall value of the system - Administration interface is really friendly and users love the ease of use in comparison to other content management systems Cons \- Two development models - PortalEngine and MVC - mean that to move from one to the other requires a re-build of the site - PortalEngine model has a limited support lifetime - Pricing increases have been badly communicated to the development community Alternatives considered [Content Hub](https://www.capterra.com/p/183936/Content-Management-Hub/) Reason for choosing Kentico \- Great development model - Ease of use - Flexibility Review Source NF Nik F. Director of Marketing Computer Software Used the software for: 2+ years ### "Powerful but idiosyncratic CXM" December 9, 2018 4.0 Pros Kentico is unparalleled at its price point as a comprehensive customer experience platform. With EMS, it has the power of an enterprise-class CMS, marketing automation and nurturing, personalization, e-commerce, and an incredibly deep bag of tricks through its API and integration options. It is not unfair to compare it to higher-end solutions such as Sitecore, which is bests in overall value and ease of use, if not in scalability. (Although Kentico, properly managed, can meet the needs of highly demanding websites.) The system is fairly easy to use once you learn your way around - all the components work similarly within a unified interface, so after training, it's not hard for a proficient user to execute more complex tasks without significant additional support. It is also one of the few solutions running on the Microsoft technical stack, which is an advantage if you are already standardized on Microsoft servers or Azure. Kentico is best if you are looking for a comprehensive marketing suite and want to avoid the headache of tying together your marketing and web stack. Cons Kentico doesn't work like a lot of systems. It is well thought out, but if you are coming from Wordpress, Drupal, or even Sitecore, it's going to feel pretty alien. The system also suffers from jack-of-all-trades/master-of-none. I consider its CMS top-rate, but the marketing features are not quite up to par with the likes of Marketo or Pardot, and its e-commerce is very rudimentary (but getting better). That said, the integration out-of-the-box is where it wins, and having a less-than-leading-class marketing system that is truly integrated with your e-commerce is a substantial benefit and represents the real value of this system. You should expect to lean on an integrator or build in-house development expertise (full disclosure: I used to work at an integrator - I no longer do). While a lot can be done without actual C# code, building out the CMS is still a highly technical task, on par with development on other platforms. Kentico's underlying system has been around for many years, and has received some significant upgrades every year, but the core technology is showing its age. Kentico is taking some drastic measures to modernize the system and keep it supportable and relevant. But that may mean a bumpy road as you go through upgrades. Again, you will need some proper technical talent to keep the system running smoothly. Review Source Chetan S. Senior Technical Architect Information Services Used the software for: 2+ years ### "Value for Money and superb licensing" October 3, 2019 5.0 We use Kentico literally for everything. Portals, websites, applications, platforms and driving e-commerce for our needs. My experience with kentico over last 6 years is pretty phenomenal. Pros Licensing cost is pretty affordable and their license is per domain and not tied with number of users. Kentico’s support is really good and have a very active self driven community on their channel. Documentation is also good around the product. Cons I think over the years they are trying to and bend Kentico CMS to its limits so that influencers can influence decision to buy this product within their orgs. Kentico 12 was one such example. It came with many bugs. Alternatives considered [Sitefinity](https://www.capterra.com/p/104832/Sitefinity/)[Adobe Experience Manager](https://www.capterra.com/p/142300/Adobe-Experience-Manager/) Reason for choosing Kentico Cost and licensing policy. Value for money Review Source ywU yusuf wajeeh U. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Kentico is a great CMS and is highly adaptable." September 23, 2018 4.0 I have built couple of great sites for my USA based client using kentico and the client is quite happy with the performance and maintainability of the site. Using kentico i have saved great amount of my development time as great feature like user management, single sign on using Facebook ,google and many other great features are just out of the box in kentico so you are not required to code them from scratch. Also my client is also quite happy since he can edit/change the content on the fly on his own and also he can see the business performance easily from the kentico dashboard which he can use in his business strategies and planning. Pros 1\. Highly configurable and adaptable according to your business need and requirement. 2. You can use things like Macros, custom modules etc to design configurable website. 3. Kentico provides great marketing campaign inbuilt for you website which you can configure from kentico admin panel to sent promotional mails ,offers etc 4. Provides support to wide range of approach like portal engine, MVC etc. 5. You can design great website by just dragging and dropping the webparts. 6. Site editor can easily manage the content displayed on the site and can also change layouts by dragging and dropping the component. 7. Provides feature like ecommerce also. 8. Provides analytics also to your website which you can see from kentico admin panel. Cons The only con that i can think of is that the price is on bit higher end. Review Source Connor A. Web Developer Computer Software Used the software for: 2+ years ### "A well rounded CMS" February 3, 2020 5.0 A very versatile CMS that allows users complete freedom of customization, with very fast support. Pros Kentico is a feature rich CMS, being very user-friendly and definitely liked by most clients. With its shift over to MVC it makes it a current, lightweight, powerful tool. I especially like the custom configuration thats possible with Kentico, including custom webparts and page configuration. Cons The pricing of licenses has really become more limited making it more difficult to be recommended for small business or lower price point websites. Review Source Alson K. Creative Director Information Services Used the software for: 1-2 years ### "One of the cheaper enterprise CMSes" January 9, 2023 4.0 Overall, the experience is relatively good and it's easily extendable and integrations with other softwares are rather easy. Pros It's relatively cheap for it's enterprise-quality CMS, and since it's written in .Net, it is relatively easy to extend Cons Out of the box services do lack some built-in functionalities like page cache clearing and builders, which we have to write ourselves. Alternatives considered [Adobe Experience Manager](https://www.capterra.com/p/142300/Adobe-Experience-Manager/) Review Source Ashleigh C. IT Specialist Information Technology and Services Used the software for: 6-12 months ### "Kentico CMS is no doubt a wonderful way of managing ecommerce sites." August 2, 2018 4.0 Pros It provides customers with all powerful, effective and comprehensive tools plus customer centric solutions in order to create stunning websites. It is one of the fantastic CMS that is frequently used for E-Commerce websites. It consists of very excellent features to handle site contents in a better way. Cons When I talk about cons I hardly find even a single. It is quite expensive software so that people can not easily buy this software. Sometimes while designing simple templates, it takes several steps so in this way it wastes time of the users. I would like to suggest one thing that is chat customer support should be available in this software. Review Source fT fabrice T. developpeur web Industrial Automation Used the software for: 2+ years ### "Kentico Software " March 7, 2023 5.0 Pros Gain de temps - Les fonctionnalités intégrées de Kentico permettent de créer et de gérer des sites web rapidement et efficacement. Cons 1- Courbe d'apprentissage - Bien que l'interface utilisateur de Kentico soit conviviale, il peut y avoir une certaine courbe d'apprentissage pour les nouveaux utilisateurs qui ne sont pas familiers avec les fonctionnalités avancées du logiciel.2- Coût - Kentico peut être plus coûteux que certains autres CMS disponibles sur le marché, en particulier pour les petites entreprises ou les projets à petit budget. Review Source HL Hillary L. Director of Online Marketing Used the software for: 2+ years ### "Best CMS Out There!" November 9, 2017 5.0 Pros Kentico is truly the easiest CMS I have ever worked in. It is easy for beginners and advanced webmasters to use. The customization and integration capabilities, as well as the marketing features, make this investment worth every penny. Clients love working on their site with Kentico. Review Source JR Jill R. Used the software for: ### "Novice appreciates ease of use" January 10, 2017 5.0 My organization switched to Kentico during its last website update. The change in managing the content and graphics is remarkably better than our previous, outdated platform. As my HTML knowledge is limited to what I've learned on the job, Kentico's set-up and navigation make it very easy for me to update content, rearrange sections and pages as needed, update form fields, add and edit visual graphics and more. I'd recommend Kentico, particularly for buyers who have to work with marketing/communication colleagues with varying levels of CMS knowledge. My only wish is that we would have tapped into Kentico's built-in analytics instead of maintaining our Google analytics. Pros The system allows for multiple logins at one time and is accessible remotely. Appreciate the clear hierarchy of content, the overall design, and ease of navigation. The History to compare and identify prior content changes is a great feature. Also, appreciate the log of system errors in identifying and tracking problem points within the site. Cons The "Help" articles are technical, as they should be, but often challenging to understand for novice users with little CMS/HTML knowledge. Review Source AT Austin T. Sales executive Computer Software Used the software for: 6-12 months ### "CMS which works with any server" March 2, 2018 4.0 Pros Kentico is a nice CMS and works on any hosting server for us. We can easily design websites using Kentico and create required pages. Cons It let us update the content of the pages by logging to the admin interface of the website. It helps keeping the website secure and updated. Review Source JB Justine B. Marketing Content Dir. Insurance Used the software for: 6-12 months ### "Excited to see even more" September 6, 2017 4.0 Pros It's fairly easy to use and seems to have a lot of capabilities. Excited to see what marketing automation offerings are available. Cons Pretty slow to get onboarded and to implement new changes. I want to be able to use it quickly and efficiently but every upgrade and/or customization seems to take a lot of time. Review Source ID Ian D. Used the software for: ### "The best CMS/EMS i have ever seen." November 16, 2016 5.0 I am a PHP developer/graphic designer and being working on different web projects for more than 10 years. The CMS platforms that i have ever used so far includes Wordpress, magento,Drupal, Joomla,CS-cart & X-cart. After 1.5 years spent in Kentico 7,8,9, i will highly recommend Kentico to a medium large corporate or organization because of lots of out-box functions,the way to integrate with html/CSS page design(transformation) and way to build the custom code. Kentico is also supported to be the strongest CMS in handling marketing campaign and web analytics. Review Source AH Alicia H. Digital Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "Kentico is good for integrated solutions" December 27, 2024 4.0 Kentico is a versatile CMS that combines content management, digital marketing, and e-commerce capabilities into one platform. It does have some flaws for the advance features that can take some training to really understand. Pros Combines CMS, digital marketing, and e-commerce tools in one place. This is especially beneficial for businesses looking for an integrated solution. Cons While basic features are intuitive, more advanced tools (e.g., marketing automation) require training or expertise. Review Source AW Andrew W. Creative & Managing Director Marketing and Advertising Used the software for: 2+ years ### "Enterprise ready " June 30, 2022 5.0 Overall our experience with Xperience has been rewarding - for our clients and us. The platform is well positioned, well priced, and exceptionally well supported. As a true DXP, it delivers clients precisely what they need - website/content management, digital marketing, and commerce, in a single platform. Pros As an agency, we've been implementing Kentico Xperience for many years. It's a mature DXP that combines content management, digital marketing (automation and other services), and commerce, in the cloud or on-premise. The platform is now .NET 6 (formerly Core), which means it meets the needs of enterprise businesses and can be integrated with just about anything. This is a huge positive for us. It means we can recommend an all-in-one platform that integrates deepling with existing systems and can drive the organisation's content, marketing, and experience needs. We find easy to communicate the benefits to our clients, which is a good indicator of the platform's capabilities. It's easy to use, easy to develop for, and scalable - all things clients need. Cons Because we've been working with the platform for an extended period, our familiarity is exceptional, and there are very few negative points. Kentico's 24/7 support is exceptionally fast when an issue occurs and works with the team to find a solution. A detailed roadmap and release schedule also overcomes any feature shock, allowing for planning and preparation, both technically and when managing client expectations. Alternatives considered [Kontent.ai](https://www.capterra.com/p/168433/Kontent/)[Storyblok](https://www.capterra.com/p/213991/Storyblok/) Review Source Jason B. Digital Marketing Systems Manager Used the software for: 2+ years ### "Feature-rich .NET CMS option" November 3, 2016 5.0 I have been using Kentico CMS since version 3 (currently in version 9). I've seen the Kentico CMS grow into an incredibly feature-rich platform. Advances made with their EMS (allowing for website and email automation) continue to raise the bar. For my team, each new challenge that is set for them is one that is easily met through Kentico's features or their ability to customise something that plugs in nicely. For the single website operator, Kentico is not the most cost-friendly offering. But for larger organisations that have a requirement for several websites ... the unlimited sites licenses become very cost effective. Pros Feature set continues to improve with every upgrade (and the upgrades are regular). Cons Pricing can be very harsh. Review Source VR Verified Reviewer Marketing Manager Consumer Goods Used the software for: 2+ years ### "Hmm- don't highly customize your website" January 14, 2019 3.0 Pros The website is very nice looking. We've been able to put some pretty complicated customization in place. We have over 400 content pages on our website. Cons The team that implemented this website went for a highly customized version. It makes any change to the website very difficult- even for seasoned kentico professionals. And, the back-end data is a mess. I have to view three different reports to get information on my users, their subscriptions and activity. It's been a challenge. Review Source TF Trevor F. Senior Software Engineer Information Technology and Services Used the software for: 2+ years ### "Kentico EMS MVC (12 SP+)" October 3, 2019 5.0 Kentico continues to strive to make their platform more robust, they have continued to listen to developers and made improvements to help make our lives easier. Many tools exist from partners as well to further make building sites easily. Pros Kentico EMS's MVC page builder system is very flexible and easy to develop in. Sections, Widgets, even Page Templates all follow the same patterns and allow for simple and quick creation to more complex implementations. Kentico itself has been building a rich set of tools and features that makes creating complex systems, integrations, and management a breeze. There hasn't been anything we haven't been able to build in Kentico. Cons Only down side is the software has become so feature-rich and powerful, that it has started to migrate away from the smaller business market and is priced outside of smaller site builds. Review Source WB Will B. St Software Developer Marketing and Advertising Used the software for: 2+ years ### "Great Enterprise CMS with Excellent Support" June 27, 2019 4.0 Kentico is more developer focused but not so much that the continent editor experience suffers. It’s pretty easy to get most of the basic features up and working using the built in widgets and features, but is also easily extendable by developers if more advanced features are needed. The support team is very helpful and the company is committed to fixing any bug in accelerated timelines they enforce on themselves. They also plant trees for each big found and fixed. Pros Comes with many of features / widgets out of the box making it pretty quick to get started. Can be customized to add features specific to the customers business. Content can be synchronized between environments. Many built in integrations with third party systems. Great support. Cons Can take a little to get use to the dashboard interface initially but pretty easy to understand afterwards. Reason for choosing Kentico Price and features. Review Source NL Nicolas L. Head of Ecommerce Hospitality Used the software for: 2+ years ### "Not reliable company" November 2, 2023 1.0 Pros The CMS was due to be easy for non technical employee to use. Cons Their commercial practice. We started with Kentico 12, 5 years ago and they are already not supporting it.They are increasing prices by more than 20% a year and are pushing to sign long term contract when their product works for a couple of years. Review Source Irina D. Marketing email coordinator (part time contract project) Marketing and Advertising Used the software for: 1-2 years ### "Contemporary responsive CMS " November 17, 2019 5.0 I worked with Kentico as a site admin, updating content, creating new pages, and managing the media library. I found it to be a powerful and well suited for my daily tasks. Pros With Kentico you can build nice responsive websites. I really like the ease of creating different versions of the content and the fact that it is possible to copy-paste portions of the layout. IT does not take much time to start using it as a content manager. Cons If you are not familiar with the system enough you may easily make some drastic mistakes (one of my colleagues deleted a part of what he though was just one page template and changed all the pages depending on that layout). Review Source VR Verified Reviewer Marketing Communications Manager Computer Software Used the software for: 2+ years ### "Great for Content Managers " December 11, 2017 4.0 Pros From a content admin perspective Kentico is easy to use. I can easily create blog posts and manage my company's website. Cons Kentico could use some work with their email marketing features, they aren't very user friendly and can be confusing to work in. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.