---
title: "nextRec Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about nextRec Software - reviews, pricing plans, popular comparisons to other Sports League products and more."
source_url: "https://www.capterra.com/p/265249/Xplor-Recreation/"
page_type: "product"
language: "en"
---

# 

 nextRec Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

nextRec

## What is nextRec?

Discover Xplor Recreation's frictionless, all-in-one parks and recreation management software. Our software platform is purpose-built for parks and recreation teams to better engage their community members and make life easier for their staff members by working with a technology partner they can trust. Manage all aspects of your organization from community member management, to online booking, registrations, payments, marketing, and more.

## What is nextRec used for?

[Membership Management](https://www.capterra.com/membership-management-software/)[Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/)[Class Registration](https://www.capterra.com/class-registration-software/)

Top alternative

Featured

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$100

Per Feature, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for nextRec?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.xplortechnologies.com/&name=nextRec)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### nextRec

4.1 (13)

VS.

[4.6 (206)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/)

Starting Price

A$100

Per Feature, Per Month

Starting Price

$780

Other, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (13)

Ease Of Use

4.6 (2,977)

Value For Money

4.4 (11)

Value For Money

4.7 (2,055)

Customer Service

3.8 (11)

Customer Service

4.7 (2,284)

## nextRec alternatives

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

[4.0 (2,993)](https://www.capterra.com/p/40229/MINDBODY/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

75%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/40229/MINDBODY/)

[Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/)

[4.5 (182)](https://www.capterra.com/p/268006/Daxko-Operations/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/268006/Daxko-Operations/)

[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)

[4.4 (613)](https://www.capterra.com/p/145039/WellnessLiving/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/145039/WellnessLiving/)

Highest Rated

[ClubRight](https://www.capterra.com/p/160550/Club-Right/)

[4.8 (192)](https://www.capterra.com/p/160550/Club-Right/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/160550/Club-Right/)

[View all alternatives](https://www.capterra.com/p/265249/Xplor-Recreation/alternatives/)

## FAQs about nextRec

Overview

### Which roles and teams benefit most from Xplor Recreation?

Xplor Recreation is most used by parks and recreation leaders, program coordinators, customer service teams, and systems administrators. Recreation managers and chiefs rely on it to oversee registrations, community programs, and facility operations, while support, analyst, and business systems roles use it to streamline reporting, administration, and service delivery.

Answer based on 13 reviews

Overview

### What company size and industries is Xplor Recreation built for?

Xplor Recreation is built for small organizations in recreation, with 54% of reviewers from small businesses and 85% from recreational facilities and services. It serves parks and recreation agencies, community centers, aquatic centers, gyms, and martial arts schools, with additional use in midsize organizations at 38% and government administration and sports at 8% each.

Answer based on 13 reviews

Features and Usability

### What are the key features of Xplor Recreation?

Xplor Recreation offers activity management, class scheduling, membership management, and online registration for recreation programs. It also includes billing and invoicing, payment processing, point of sale, attendance tracking, and check-in/check-out, plus reporting, CRM, access controls/permissions, and customizable forms and templates.

Integrations

### Which third-party tools and platforms does Xplor Recreation integrate with?

Xplor Recreation integrates with Salesforce Platform, Google Analytics 360, PayPal, and Paysafe. These integrations cover CRM, analytics, and payment processing, giving the platform connections to common business and customer transaction tools.

Answer based on 1 reviews

Getting Started and Support

### What training and onboarding options does Xplor Recreation offer?

Xplor Recreation provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, scheduled group instruction, self-paced reference, and visual walkthroughs for teams learning the system.

Getting Started and Support

### What customer support options does Xplor Recreation offer?

Xplor Recreation provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Support quality cannot be characterized from reviewer feedback here, so users should expect these listed channels without added insight into response times, helpfulness, or common issues.

## Features

AI summary

Based on 691 Sports League reviews

Capterra reviewers say these are the features buyers focus on most when choosing sports league software:

-   **Registration Management** (**59%** of reviewers rated this feature as critical)
-   **Electronic Payments** (**68%**)
-   **Scheduling** (**51%**)

Xplor Recreation supports all three top-priority features: **Registration Management**, **Electronic Payments**, and **Scheduling**. With these capabilities in place, organizations can manage sign-ups, collect fees online, and coordinate games or events in one system, helping businesses reduce manual work, stay organized, and keep league operations running efficiently.

Registration Management

4.4 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Electronic Payments

4.1 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Electronically collect payments for goods or services

Mobile Access

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Payment Processing

3.9 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Member Database

4.2 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Add, store and access information pertaining to members

Credit Card Processing

4.1 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Accept and process credit card transactions

nextRec 98 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Application Management: Track, manage and store the applications of potential future members, customers or candidates
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Attendance Management: Manage attendance for classes, shifts, meetings, or events
- Attendance Tracking: Track the attendance of specific individuals or groups
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking
- Belt Ranking Classification: Upload belt statuses and badges to student accounts
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Check-in/Check-out: Track the status of assets and whether they're checked in or out
- Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc.
- Class Scheduling: Schedule in-person or online classes
- Client Management: Manage contact details and communication with clients
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contract/License Management: Track, store, and access client contracts or licenses
- Credit Card Processing: Accept and process credit card transactions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Accounts: Record customer information, purchase history, and other notes
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Customization: Create labels for products that contain required information such as colors, sizes, dates, etc.
- Data Import/Export: Import and export data to and from software applications
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Dues Management: Track and collect membership dues
- Electronic Payments: Electronically collect payments for goods or services
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Email Reminders: Reminders sent via email
- Email Templates: Pre-made examples and templates for emails
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications
- Equipment Tracking: Track the location of specific equipment at all times
- Event Calendar: A list of events with their respective dates
- Event Management: Schedule and manage the logistics of activities and other gatherings
- Event Scheduling: Plan an event's time and location
- Event Ticketing: Manage tickets for specific events
- Facility Management: Manage the maintenance of building facilities
- Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability
- Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance
- For Martial Arts: For martial arts classes and studios
- Forms Management: Store, manage and track all forms in a centralized location
- Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- League/Team Management: League/Team Management
- Live Chat: Ability to chat online in real time
- Marketing Automation: Automate workflows and trigger campaigns based on customer actions
- Member Accounts: Accounts held by members of an organization
- Member Communication: Contact members listed in the database through email, SMS, social, phone, etc.
- Member Database: Add, store and access information pertaining to members
- Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group
- Member Management: Centralizing administrative & communication processes of an organization's members
- Member Portal: Online gateway through which members can access/update personal information
- Member Types: Handle various types of membership based on groupings
- Membership Management: Database of members to track personal information of individuals and families
- Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions
- Mobile Access: Access software remotely via mobile devices
- Multi-Location: Manage and support multiple locations
- Online Booking: Book meetings and appointments through a website or digital platform
- Online Payments: Accept and process online payment transactions
- Online Registration: Real-time registration over the web
- Payment Processing: Accept, record, and reconcile financial transactions
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Real-Time Reporting: Active reporting of data and metrics
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects
- Sales Reports: Reports specific to sales analysis for trends and strategies
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- SMS Messaging: Send messages via SMS
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll
- Student Management: Database of students to track personal information of individuals and families
- Team Management: Organizing a group of people to accomplish a task
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- Visitor Management: Allow organizations to streamline the check-in process for visitors.
- Website Integration: Seamlessly integrates with 3rd party websites
- Website Management: Built-in website builder or integration with third-party site

---

Get Advice

We can help you find the software with the features you need.

Features

3.9 (13)

3.9

Based on 13 reviews

## Pricing

Value for money

4.4 (11)

Basic

A$100.00

Per Feature,Per Month

Value for money

4.4 (11)

4.4

Based on 11 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Paysafe](https://www.capterra.com/p/128002/Paysafe/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (11)

3.8

Based on 11 reviews

## User reviews

Overall rating

4.1

Based on 13 reviews

Filter by rating

5(5)

4(6)

3(0)

2(2)

1(0)

Mentioned topic

Sorted by most recent

TS

Tom S.

Manager

Sports

### "Not helpful with transitions"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

October 21, 2025

Early on Perfectmind was instrumental in helping our business take off. Today we are very disappointed that they are unhelpful in situations where you have to change to another program.

Pros

We thought the programs and tools were great. We used Perfectmind for 10 years. I really enjoyed the automated emails.

Cons

When we had to make a move to another software they have not been helpful in closing the account. I believe they have been intentionally unhelpful to keep the charges running which we are disputing now.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CP

Cristiano P.

COO

Recreational Facilities and Services

### "Fully Customizable, At Your Own Peril"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 20, 2024

I would never recommend them to another fitness industry, martial arts school, or recreation industry professional. Do not expect them to handle any issues in a timely manner. Do not expect customer service to be helpful or on your side with any issues. Look elsewhere for your member management and billing solutions.

Pros

It is fully customizable. No matter what your business structure, billing setup, membership options, etc. you can figure out a way to set it up.

Cons

Most recreation facilities DO NOT need the level of customization offered. We have started locations from zero using PerfectMind (xplor) AND acquired locations that have used it for years. In both cases, we found that eventually the difficulty of use outweighed the customizability. In addition to this, their customer service is abysmal. They fit the fitness-industry trope of basically making it impossible to cancel. Over the last 6-8 weeks I have spoken to at least 3 different customer service reps, been given 3 different case number, and they are STILL attempting to collect payments for a service that I do not use.

Switched from

[RainMaker](https://www.capterra.com/p/130861/RainMaker/)

[ATLAS Martial Arts Software](https://www.capterra.com/p/154365/ATLAS/)

Alternatives considered

[ATLAS Martial Arts Software](https://www.capterra.com/p/154365/ATLAS/)

Reasons for choosing nextRec

We acquired a location that was already using Xplor/Perfectmind, so we were not given much of a choice. Once the opportunity arose, we began migrating to a new solution and are much happier.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RD

Ryan D.

Leisure Services Manager

Recreational Facilities and Services

### "Xplor New Business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2024

I love it. This product is everything we could ask for. From the system to customer service it is great. I am also a HUGE fan of our account Manager \[sensitive content hidden\] who has helped us a lot.

Pros

How much data it produces for managers, how organized it allows our teams to be and how easy it is for our users to utilize.

Cons

Nothing this product changed our business in a positive way

Switched from

[Book King](https://www.capterra.com/p/32330/Book-King/)

The system wasn’t meeting our needs for our services.

Reasons for choosing nextRec

The system met our needs and cost was appropriate.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

KG

Ken G.

Recreation Systems Analyst

Recreational Facilities and Services

### "Xplor Recreation - Very User Friendly!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 19, 2024

Experience has been great, from implementation and support to staff and client experience. Overall it has been very well received and the user friendly interface has made for a smooth transition.

Pros

User interface for both staff and clients Ease of creating and booking events, facilities, etc.

Cons

Limitations regarding cash based accounting systems (Xplor uses accrual based accounting by default) No ability to update transactions (changing dates, payment methods, etc.)

Switched from

[RecTrac](https://www.capterra.com/p/104588/RecTrac/)

Cost, technical support issues, confusing user interface

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AW

Andre W.

Customer Service Supervisor

Recreational Facilities and Services

### "It's a great Recreation management software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 20, 2023

Pros

The ability to customize a large portion of the software. You can make adjustments to behaviors and user interface objects on the staff side to adopt it better for your organization requirements. Also, the ease of having contracts sent and signed by the customer and automatically saving to the customer account is huge for us.

Cons

That customers cannot select recurring dates for rental requests. Facility rentals are paramount for our Department and we work with several athletic organizations on a repeat basis. Since the customer cannot submit requests for recurring rentals within the same request, it makes it very difficult for our staff to complete large contracts.

Alternatives considered

[SmartRec](https://www.capterra.com/p/198905/SmartRec/)

[RecDesk](https://www.capterra.com/p/127064/RecDesk/)

Reasons for choosing nextRec

Gatekickers, class check-ins, contract/document management, online rental requests, customization, online activity widgets embedding into organization website.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SW

Stephanie W.

Supervisor, Recreation Administration

Recreational Facilities and Services

### "Good product, has come a long way"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 6, 2023

Pros

Customer support is strong, the system is reasonably reliable and easy to use. New staff pick up the basics very quickly.

Cons

We have payments that don't match every month or so.

Switched from

[Class](https://www.capterra.com/p/126196/Class/)

The software was in end of life and we had to move to a new product.

Reasons for choosing nextRec

The ability to make registration easy, good online workflow, some customization possible.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

JD

John D.

Recreation Superintendent

Recreational Facilities and Services

### "Always evolving Product is great"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 28, 2023

Pros

Product is always evolving and improving. They listen to the users and update with new features all the time based on feedback from the users of the products.

Cons

I would like to see more customization options in the reporting features.

Switched from

[ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/)

Class was bought out by Active Net. We never had good customer service from them and when they wanted to triple our annual fee and assumed we would just go along, we looked elsewhere.

Alternatives considered

[RecTrac](https://www.capterra.com/p/104588/RecTrac/)

Reasons for choosing nextRec

We really liked the constant updates and upgrades were part of the annual fee and not an additional fee each time a new release is available.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

DM

Darryl M.

Manager, Support Services

Recreational Facilities and Services

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 28, 2023

Pros

Online service options for customers. demonstrated commitment to improve the product

Cons

Accounting framework stability issues Last minute communication of changes or action needed Development in isolation of sector priorities

Switched from

[Class Manager](https://www.capterra.com/p/183418/Class-Manager/)

End of life product. Required to go to RFP for new product selection

Reasons for choosing nextRec

They were the successful proponent in the RFP process

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

MC

Matthew C.

Systems Specialist

Recreational Facilities and Services

### "Good all around system, be sure it fits your needs"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 27, 2023

Overall Xplor deals with day to day items very cleanly and easily. Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes.

Pros

Xplor recreation is very easy for new staff to pickup, makes doing training fairly easy. Customers can navigate website. Building widgets is easy allowing for ease of marketing. General registration, single day programs, and facility online booking are all straightforward Online help tool has a lot of information custom fields and objects allow you to record any extra data, create views and add features

Cons

Reporting on some fields is very challenging because the objects aren't connected either to each other of the field isn't reportable. Edge cases can be tough to deal with since the system doesn't have a ton of flexibility. Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work. online help tool is sometimes vauge

Switched from

[ASAP Systems](https://www.capterra.com/p/148301/Passport-Inventory/)

Old system only did registration and we needed point of sale and facility booking

Alternatives considered

[RecTrac](https://www.capterra.com/p/104588/RecTrac/)

Reasons for choosing nextRec

Custom fields was a must for us with our erp system

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

NS

Nate S.

Recreation Division Chief

Recreational Facilities and Services

### "New User"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 27, 2023

We are extremely satisfied with our overall experience with the product and the staff that we have worked with during the year-long configuration process. As our agency becomes more comfortable with Xplor, we are looking forward to utilizing more of the functions available to us as we are ready to implement those. I'd recommend Xplor to other Parks and Recreation agencies.

Pros

The staff has been absolutely amazing to work with and I could not be happier with our experience working with \[sensitive content hidden\]. We have utilized the same operating system for over 30 years so this has been a dramatic change for our agency and we are very happy with the customer-friendly functions of Xplor. The appearance and functionality are outstanding. Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account. We are already looking forward to the new services coming in future months and thus far, we have been extremely happy with our transition. Our customer and staff feedback have been overwhelmingly positive.

Cons

We would like to see Xplor develop a Sports/League Management module as an add-on. Currently we are utilizing Team Snap in addition to Xplor to support all of our sports management and scheduling needs. Sports is a large and very important group that we serve and we would certainly look into any products from Xplor that address those needs.

Switched from

[RecTrac](https://www.capterra.com/p/104588/RecTrac/)

After almost 30 years utilizing our previous product, our agency wanted to go in a different direction.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/265249/Xplor-Recreation/reviews/)

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