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Discover Xplor Recreation's frictionless, all-in-one parks and recreation management software. Our software platform is purpose-built for parks and recreation teams to better engage their community members and make life easier for their staff members by working with a technology partner they can trust. Manage all aspects of your organization from community member management, to online booking, registrations, payments, marketing, and more.
Provider
Xplor Technologies
Located In
United States
Foundation
2009
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Live Online, Webinars, Documentation, Videos
Support
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Parks and Recreation Agencies, community centers, aquatic centers, gyms, martial arts schools - anyone offering activities to their community members!
Content Source: Xplor Recreation
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Xplor Recreation Reviews
Pros
From the system to customer service it is great. I am also a HUGE fan of our account Manager [sensitive content hidden] who has helped us a lot.
Experience has been great, from implementation and support to staff and client experience. Overall it has been very well received and the user friendly interface has made for a smooth transition.
The appearance and functionality are outstanding. Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account.
Great! love the team and overall support we have from management.
Cons
Since the customer cannot submit requests for recurring rentals within the same request, it makes it very difficult for our staff to complete large contracts.
Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work.
Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes.
Many features are not integrated well with each other making reporting difficult, even when using custom reports.
"Parks & Recreation Software (previously PerfectMind)"
Overall: Overall our experience has been good. We look forward to all the features that Xplor will be implementing in the future. We hope that the support turnaround will improve.
Pros: Many feature sets including memberships, facility booking, activity registration, reporting, payment plans, POS system, etc. Most features are fairly developed with multiple implementation options.
Cons: Many features are not integrated well with each other making reporting difficult, even when using custom reports.
"It's a great Recreation management software"
Pros: The ability to customize a large portion of the software. You can make adjustments to behaviors and user interface objects on the staff side to adopt it better for your organization requirements. Also, the ease of having contracts sent and signed by the customer and automatically saving to the customer account is huge for us.
Cons: That customers cannot select recurring dates for rental requests. Facility rentals are paramount for our Department and we work with several athletic organizations on a repeat basis. Since the customer cannot submit requests for recurring rentals within the same request, it makes it very difficult for our staff to complete large contracts.
"Fully Customizable, At Your Own Peril"
Overall: I would never recommend them to another fitness industry, martial arts school, or recreation industry professional. Do not expect them to handle any issues in a timely manner. Do not expect customer service to be helpful or on your side with any issues. Look elsewhere for your member management and billing solutions.
Pros: It is fully customizable. No matter what your business structure, billing setup, membership options, etc. you can figure out a way to set it up.
Cons: Most recreation facilities DO NOT need the level of customization offered. We have started locations from zero using PerfectMind (xplor) AND acquired locations that have used it for years. In both cases, we found that eventually the difficulty of use outweighed the customizability. In addition to this, their customer service is abysmal. They fit the fitness-industry trope of basically making it impossible to cancel. Over the last 6-8 weeks I have spoken to at least 3 different customer service reps, been given 3 different case number, and they are STILL attempting to collect payments for a service that I do not use.
"Good all around system, be sure it fits your needs"
Overall: Overall Xplor deals with day to day items very cleanly and easily. Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes.
Pros: Xplor recreation is very easy for new staff to pickup, makes doing training fairly easy. Customers can navigate website. Building widgets is easy allowing for ease of marketing. General registration, single day programs, and facility online booking are all straightforward Online help tool has a lot of information custom fields and objects allow you to record any extra data, create views and add features
Cons: Reporting on some fields is very challenging because the objects aren't connected either to each other of the field isn't reportable. Edge cases can be tough to deal with since the system doesn't have a ton of flexibility. Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work. online help tool is sometimes vauge
"New User"
Overall: We are extremely satisfied with our overall experience with the product and the staff that we have worked with during the year-long configuration process. As our agency becomes more comfortable with Xplor, we are looking forward to utilizing more of the functions available to us as we are ready to implement those. I'd recommend Xplor to other Parks and Recreation agencies.
Pros: The staff has been absolutely amazing to work with and I could not be happier with our experience working with [sensitive content hidden]. We have utilized the same operating system for over 30 years so this has been a dramatic change for our agency and we are very happy with the customer-friendly functions of Xplor. The appearance and functionality are outstanding. Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account. We are already looking forward to the new services coming in future months and thus far, we have been extremely happy with our transition. Our customer and staff feedback have been overwhelmingly positive.
Cons: We would like to see Xplor develop a Sports/League Management module as an add-on. Currently we are utilizing Team Snap in addition to Xplor to support all of our sports management and scheduling needs. Sports is a large and very important group that we serve and we would certainly look into any products from Xplor that address those needs.
