# Xplor Recreation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xplor Recreation the right Sports League solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265249/Xplor-Recreation/reviews --- Xplor Recreation 4.1 (13) [View alternatives](https://www.capterra.com/p/265249/Xplor-Recreation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Xplor Recreation Ease of use 3.9 Customer Service 3.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Analyst Government Administration Used the software for: 2+ years ### "Parks & Recreation Software (previously PerfectMind)" July 28, 2022 4.0 Overall our experience has been good. We look forward to all the features that Xplor will be implementing in the future. We hope that the support turnaround will improve. Pros Many feature sets including memberships, facility booking, activity registration, reporting, payment plans, POS system, etc. Most features are fairly developed with multiple implementation options. Cons Many features are not integrated well with each other making reporting difficult, even when using custom reports. Review Source NS Nate S. Recreation Division Chief Recreational Facilities and Services Used the software for: Less than 6 months ### "New User" November 27, 2023 4.0 We are extremely satisfied with our overall experience with the product and the staff that we have worked with during the year-long configuration process. As our agency becomes more comfortable with Xplor, we are looking forward to utilizing more of the functions available to us as we are ready to implement those. I'd recommend Xplor to other Parks and Recreation agencies. Pros The staff has been absolutely amazing to work with and I could not be happier with our experience working with \[sensitive content hidden\]. We have utilized the same operating system for over 30 years so this has been a dramatic change for our agency and we are very happy with the customer-friendly functions of Xplor. The appearance and functionality are outstanding. Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account. We are already looking forward to the new services coming in future months and thus far, we have been extremely happy with our transition. Our customer and staff feedback have been overwhelmingly positive. Cons We would like to see Xplor develop a Sports/League Management module as an add-on. Currently we are utilizing Team Snap in addition to Xplor to support all of our sports management and scheduling needs. Sports is a large and very important group that we serve and we would certainly look into any products from Xplor that address those needs. Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) After almost 30 years utilizing our previous product, our agency wanted to go in a different direction. Review Source TS Tom S. Manager Sports Used the software for: 2+ years ### "Not helpful with transitions" October 21, 2025 2.0 Early on Perfectmind was instrumental in helping our business take off. Today we are very disappointed that they are unhelpful in situations where you have to change to another program. Pros We thought the programs and tools were great. We used Perfectmind for 10 years. I really enjoyed the automated emails. Cons When we had to make a move to another software they have not been helpful in closing the account. I believe they have been intentionally unhelpful to keep the charges running which we are disputing now. Review Source AW Andre W. Customer Service Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "It's a great Recreation management software" December 20, 2023 5.0 Pros The ability to customize a large portion of the software. You can make adjustments to behaviors and user interface objects on the staff side to adopt it better for your organization requirements. Also, the ease of having contracts sent and signed by the customer and automatically saving to the customer account is huge for us. Cons That customers cannot select recurring dates for rental requests. Facility rentals are paramount for our Department and we work with several athletic organizations on a repeat basis. Since the customer cannot submit requests for recurring rentals within the same request, it makes it very difficult for our staff to complete large contracts. Alternatives considered [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[RecDesk](https://www.capterra.com/p/127064/RecDesk/) Reason for choosing Xplor Recreation Gatekickers, class check-ins, contract/document management, online rental requests, customization, online activity widgets embedding into organization website. Review Source MC Matthew C. Systems Specialist Recreational Facilities and Services Used the software for: 2+ years ### "Good all around system, be sure it fits your needs" November 27, 2023 4.0 Overall Xplor deals with day to day items very cleanly and easily. Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes. Pros Xplor recreation is very easy for new staff to pickup, makes doing training fairly easy. Customers can navigate website. Building widgets is easy allowing for ease of marketing. General registration, single day programs, and facility online booking are all straightforward Online help tool has a lot of information custom fields and objects allow you to record any extra data, create views and add features Cons Reporting on some fields is very challenging because the objects aren't connected either to each other of the field isn't reportable. Edge cases can be tough to deal with since the system doesn't have a ton of flexibility. Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work. online help tool is sometimes vauge Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Reason for choosing Xplor Recreation Custom fields was a must for us with our erp system Switched from [ASAP Systems](https://www.capterra.com/p/148301/Passport-Inventory/) Old system only did registration and we needed point of sale and facility booking Review Source CP Cristiano P. COO Recreational Facilities and Services Used the software for: 2+ years ### "Fully Customizable, At Your Own Peril" July 20, 2024 2.0 I would never recommend them to another fitness industry, martial arts school, or recreation industry professional. Do not expect them to handle any issues in a timely manner. Do not expect customer service to be helpful or on your side with any issues. Look elsewhere for your member management and billing solutions. Pros It is fully customizable. No matter what your business structure, billing setup, membership options, etc. you can figure out a way to set it up. Cons Most recreation facilities DO NOT need the level of customization offered. We have started locations from zero using PerfectMind (xplor) AND acquired locations that have used it for years. In both cases, we found that eventually the difficulty of use outweighed the customizability. In addition to this, their customer service is abysmal. They fit the fitness-industry trope of basically making it impossible to cancel. Over the last 6-8 weeks I have spoken to at least 3 different customer service reps, been given 3 different case number, and they are STILL attempting to collect payments for a service that I do not use. Alternatives considered [ATLAS Martial Arts Software](https://www.capterra.com/p/154365/ATLAS/) Reason for choosing Xplor Recreation We acquired a location that was already using Xplor/Perfectmind, so we were not given much of a choice. Once the opportunity arose, we began migrating to a new solution and are much happier. Review Source JD John D. Recreation Superintendent Recreational Facilities and Services Used the software for: 2+ years ### "Always evolving Product is great" November 28, 2023 5.0 Pros Product is always evolving and improving. They listen to the users and update with new features all the time based on feedback from the users of the products. Cons I would like to see more customization options in the reporting features. Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Reason for choosing Xplor Recreation We really liked the constant updates and upgrades were part of the annual fee and not an additional fee each time a new release is available. Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Class was bought out by Active Net. We never had good customer service from them and when they wanted to triple our annual fee and assumed we would just go along, we looked elsewhere. Review Source DM Darryl M. Manager, Support Services Recreational Facilities and Services Used the software for: 2+ years ### "Review" November 28, 2023 4.0 Pros Online service options for customers. demonstrated commitment to improve the product Cons Accounting framework stability issues Last minute communication of changes or action needed Development in isolation of sector priorities Reason for choosing Xplor Recreation They were the successful proponent in the RFP process Switched from [Class Manager](https://www.capterra.com/p/183418/Class-Manager/) End of life product. Required to go to RFP for new product selection Review Source RD Ryan D. Leisure Services Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Xplor New Business" January 23, 2024 5.0 I love it. This product is everything we could ask for. From the system to customer service it is great. I am also a HUGE fan of our account Manager \[sensitive content hidden\] who has helped us a lot. Pros How much data it produces for managers, how organized it allows our teams to be and how easy it is for our users to utilize. Cons Nothing this product changed our business in a positive way Reason for choosing Xplor Recreation The system met our needs and cost was appropriate. Switched from [Book King](https://www.capterra.com/p/32330/Book-King/) The system wasn’t meeting our needs for our services. Review Source SW Stephanie W. Supervisor, Recreation Administration Recreational Facilities and Services Used the software for: 2+ years ### "Good product, has come a long way" December 6, 2023 5.0 Pros Customer support is strong, the system is reasonably reliable and easy to use. New staff pick up the basics very quickly. Cons We have payments that don't match every month or so. Reason for choosing Xplor Recreation The ability to make registration easy, good online workflow, some customization possible. Switched from [Class](https://www.capterra.com/p/126196/Class/) The software was in end of life and we had to move to a new product. Review Source MR Michelle R. Coordinator of Community Programs Recreational Facilities and Services Used the software for: 2+ years ### "It’s good - hope it gets better" November 25, 2023 4.0 Pros I like that we can have registration online Cons Tracking transactions. The fact when you amend a contract the transactions aren’t amended the whole contract is put back to account credit and then a new transaction schedule is setup. Reason for choosing Xplor Recreation Cost Although we did the setup your own database which was terrible - and since then the setup is no longer available. Review Source KG Ken G. Recreation Systems Analyst Recreational Facilities and Services Used the software for: Less than 6 months ### "Xplor Recreation - Very User Friendly!" January 19, 2024 4.0 Experience has been great, from implementation and support to staff and client experience. Overall it has been very well received and the user friendly interface has made for a smooth transition. Pros User interface for both staff and clients Ease of creating and booking events, facilities, etc. Cons Limitations regarding cash based accounting systems (Xplor uses accrual based accounting by default) No ability to update transactions (changing dates, payment methods, etc.) Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Cost, technical support issues, confusing user interface Review Source JB Jenny B. Business Systems Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Xplor Experience" October 18, 2023 5.0 great! love the team and overall support we have from management Pros Xplor does a great job at listening to their clients and making improvements based on requests Cons Support, takes a bit of time to get a accurate solution (it's getting better though!) Alternatives considered [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Reason for choosing Xplor Recreation functionality and demo Review Source Similar Products Featured ## Related categories [Membership Management](https://www.capterra.com/membership-management-software/)[Club Management](https://www.capterra.com/club-management-software/)[Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.