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Enhance your existing workflows and improve the overall customer and employee experience with advanced scheduling features and use-case-specific modules that cover the needs of the most complex organizations. Offer your customers the meeting flexibility they deserve, from phone and video calls to meetings at your office or showroom. And in some cases, even at a location of your customer's choice. Get real-time insights into all customer meeting-related activities.
Provider
Pexip
Located In
Norway
Foundation
2012
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Live Online, Webinars, Documentation, Videos
Support
Email/Help Desk, Knowledge Base
Pexip Engage allows large and mid-sized enterprises from industries like Financial Services, High-end Retail, Public Services, HR & Recruiting to streamline and boost client experience.
Content Source: Pexip Engage
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Pexip Engage Reviews
Pros
The PEXIP appointment TOOL works really well in our company with more then 150 advisors with different skills, locations and time-shedule. The online integration with our website is great.
Every client is free to chose, withtout calling, any day and fix their own apointment on any day that suits them best.
Easy to use and very good and friendly support.
Cons
I can't find any improvements. Through the years, PEXIP developped all our demands.
Every problem that has occured was fixed after 1 phone/email.
The agenda was blokked and people could make an appointment. We called to Skedify and they fixed the problem instantely.
"Easy to use"
Pros: Works on efficiency. You minimize the time on planning an appointment with customers
Cons: The chance on less quality leads is higher. It's best to do a check by contact the customer after planning an appointment.
"PEXIP Online Scheduling Tool"
Overall: Full control of the appointments by client and advisors.Everything is configurable. Skills-Locations- Advisors- Teams- Meeting-type (video-location-office), you can't think about something that is not possible.
Pros: The PEXIP appointment TOOL works really well in our company with more then 150 advisors with different skills, locations and time-shedule.The online integration with our website is great. You can work with LEAD-segments, to limit the subjects a client can choose on a particular webpage. The look and feel of PEXIP is profound adjusted to our company-branding. PEXIP provides really well working API's, to integrate you back-end databases and company-software.On the fly synchro with the agents agenda.Full control of the appointment-shedule by the advisors, works autonome without intervention of the administrator.
Cons: I can't find any improvements.Through the years, PEXIP developped all our demands.
"Skedify"
Pros: It's positive that our clients can make their own oppointment online.
Cons: It's not so simple to work with, to change appointments, ....
Vendor Response
"Easy and simple"
Overall: Very positive, it supports us to service our customers in a smooth and professional way... Good job!
Pros: It's easy to use, there are very few errors and if there are, the customer support service is very helpful and acts fast. The slightest problem is dealt with within a few hours and the solution is tested thorougly... Super!
Cons: Nothing really. It would be nice if there was a '2 way link' between my calendar and skedify. If I make changes to the appointment in my calendar, this is not modified in skedify, which can be confusing for customers. But if we make te effort the also change it in skedify, the problem is solved.
Vendor Response
"Review Skedify"
Overall: It's a short experience but so far so good. Our company is looking to upgrade and adapt the tool to our needs. I look forward to the evolution.
Pros: Easy to use. The tool speaks for itself. It's easy to book a appointment. It helps the communication with our client. They get a textmessage so they wont forget the oppointment. Because of the message less people are too late.
Cons: It's not integrated in Outlook. Now i need to use 2 planning tools
Vendor Response
