# RetainIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RetainIQ the right Transactional Email solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/265323/RetainIQ/reviews

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RetainIQ

4.8 (14)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of RetainIQ

Ease of use

4.9

Customer Service

4.9

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Prateek V.  
Founder  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Email Marketing at its best "

September 23, 2022

5.0

Pros

RetainIQ is a win-win situation for all D2C Brands.

Cons

They should have a more Email Template.

Review Source

GJ

Gaurav J.  
Sr. Marketing Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Beautiful Email Templates"

September 8, 2022

5.0

So far good.

Pros

Professional Design Templates that are customized at your convenience.

Cons

Didn't find so far. Its a very light software that does the job for us.

Review Source

RS

Raghav S.  
Marketing Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Tool to Get Started with Email Marketing !"

November 6, 2022

4.0

Pros

RetainIQ's dashboard is easy to use and setup. Their customer success / onboarding team is extremely helpful. Also, the performance tracking dashboard provides a detailed view of monthly revenue.

Cons

Certain sections of email workflows are not customisable at the moment. However, they roll out regular updates and fixes to address such specific concerns.

Review Source

KK

Khushi K.  
Co founder  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Excellent Product "

November 4, 2022

5.0

Great experience , just there planning of campaigns and everything is superb .

Pros

We are startup company and we are focusing towards branding and sales of our company thus , alot of help and assistance was done , truly appreciated, the dashboard is super easy and the team and services are more even better

Cons

It could be more developed in the technological terms

Review Source

AS

Amit S.  
Product Management  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Retainiq , good service provider for personalised marketing."

October 18, 2023

5.0

Over all experince , as a user is very good, also from the business point of view its a very useful too.

Pros

personalised marketing feature ( email and sms ) to retaining the users.

Cons

Have nothing to dislike abou the retainiq.

Review Source

RS

Rijul S.  
E-Commerce Head  
Retail  
Used the software for: 6-12 months

### "Great experience "

September 22, 2022

5.0

Pros

Have been using RetainIQ since the last 4 months and we are more than satisfied with the service and delivery of the product. Looking forward to achieve more substantial results in the future. The customer success team is very easy to approach and solves problems promptly. 10/10 highly recommended!

Cons

Not really. overall we are satisfied with the product.

Review Source

JT

Janvi T.  
CEO & Founder  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Love it! No complaints. "

November 2, 2022

5.0

11/10

Pros

It is subtle with its reminders. I personally am in love with their client servicing team! They've been on their toes to resolve any/every issue I possibly have had and we know as founders we can be finicky with details but they take care of everything, no complaints.

Cons

Flows are exhaustive and hard to decipher at first, it takes time to get used to, again the client servicing team stepped forward and helped!

Review Source

MG

Matt G.  
Marketing Lead  
Computer Software  
Used the software for: 6-12 months

### "Easy to setup, high returns"

November 7, 2022

5.0

Pros

Retainiq made our life easy when it comes to setting up email flows and campaigns. Easy to use and they have helped us in improving our deliverability as well

Cons

More third integration can be included in the product

Review Source

RG

Ryan G.  
CEO  
Entertainment  
Used the software for: Less than 6 months

### "Excellent company and software!"

November 10, 2022

5.0

Pros

This is an incredible company. We've seen an instant lift in our email flow revenue. They are very responsive and do great design and copy work for their email templates.

Cons

I can't say that there are any cons. Everything has been great so far.

Review Source

GR

Gokul R.  
Brand Strategist  
Retail  
Used the software for: Less than 6 months

### "Works fine so far"

November 4, 2022

4.0

Pros

I like how the flows are set. One does not have to spend time setting up the flows and doing work that consumes time. Everything is there with all the requirements we will need.

Cons

The chances made by the user takes time to reflect. To get it done asap we should reach out to the RetainIQ team.

Review Source

TV

Thiyagarajan V.  
co founder  
Retail  
Used the software for: Less than 6 months

### "great automation tool "

September 13, 2022

5.0

great service,

Pros

The ease of use and the ROI is great, the service from the team is great

Cons

Constant updates required, would appreciate monthly updates and constant advice from team

Review Source

AC

Amit C.  
Marketing Head  
Cosmetics  
Used the software for: Less than 6 months

### "Highly Recommended"

November 3, 2022

5.0

With the email marketing service, RetainIQ helps increasing our brand awareness and customer retention. It is really helpful for a homegrown business like us, where we can reach out our consumers through mail and various offers.

Pros

Ease of use, catchy templates, user friendly

Cons

Expecting campaign feature as soon as possible. It would be a great help for business like CITTA

Review Source

YT

Yash T.  
Founder  
Arts and Crafts  
Used the software for: Less than 6 months

### "Good "

November 4, 2022

4.0

Pros

Email flows made easy to understand and set up

Cons

include WhatsApp messaging aslo because we are looking for someone

Review Source

DB

Deepti B.  
Ecommerce Executive  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "TruNativ"

August 29, 2022

5.0

Pros

Integration process went fine, as it was something new it took a bit while to understand to use it in daily activities but the email flows got fit in every business situation

Cons

Integration process can be made a bit easier

Review Source

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