# RetainIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RetainIQ the right Transactional Email solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265323/RetainIQ/reviews --- RetainIQ 4.8 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RetainIQ Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Prateek V. Founder Apparel & Fashion Used the software for: Less than 6 months ### "Email Marketing at its best " September 23, 2022 5.0 Pros RetainIQ is a win-win situation for all D2C Brands. Cons They should have a more Email Template. Review Source GJ Gaurav J. Sr. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Beautiful Email Templates" September 8, 2022 5.0 So far good. Pros Professional Design Templates that are customized at your convenience. Cons Didn't find so far. Its a very light software that does the job for us. Review Source RS Raghav S. Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Tool to Get Started with Email Marketing !" November 6, 2022 4.0 Pros RetainIQ's dashboard is easy to use and setup. Their customer success / onboarding team is extremely helpful. Also, the performance tracking dashboard provides a detailed view of monthly revenue. Cons Certain sections of email workflows are not customisable at the moment. However, they roll out regular updates and fixes to address such specific concerns. Review Source KK Khushi K. Co founder Logistics and Supply Chain Used the software for: 6-12 months ### "Excellent Product " November 4, 2022 5.0 Great experience , just there planning of campaigns and everything is superb . Pros We are startup company and we are focusing towards branding and sales of our company thus , alot of help and assistance was done , truly appreciated, the dashboard is super easy and the team and services are more even better Cons It could be more developed in the technological terms Review Source AS Amit S. Product Management Health, Wellness and Fitness Used the software for: 1-2 years ### "Retainiq , good service provider for personalised marketing." October 18, 2023 5.0 Over all experince , as a user is very good, also from the business point of view its a very useful too. Pros personalised marketing feature ( email and sms ) to retaining the users. Cons Have nothing to dislike abou the retainiq. Review Source RS Rijul S. E-Commerce Head Retail Used the software for: 6-12 months ### "Great experience " September 22, 2022 5.0 Pros Have been using RetainIQ since the last 4 months and we are more than satisfied with the service and delivery of the product. Looking forward to achieve more substantial results in the future. The customer success team is very easy to approach and solves problems promptly. 10/10 highly recommended! Cons Not really. overall we are satisfied with the product. Review Source JT Janvi T. CEO & Founder Apparel & Fashion Used the software for: Less than 6 months ### "Love it! No complaints. " November 2, 2022 5.0 11/10 Pros It is subtle with its reminders. I personally am in love with their client servicing team! They've been on their toes to resolve any/every issue I possibly have had and we know as founders we can be finicky with details but they take care of everything, no complaints. Cons Flows are exhaustive and hard to decipher at first, it takes time to get used to, again the client servicing team stepped forward and helped! Review Source MG Matt G. Marketing Lead Computer Software Used the software for: 6-12 months ### "Easy to setup, high returns" November 7, 2022 5.0 Pros Retainiq made our life easy when it comes to setting up email flows and campaigns. Easy to use and they have helped us in improving our deliverability as well Cons More third integration can be included in the product Review Source RG Ryan G. CEO Entertainment Used the software for: Less than 6 months ### "Excellent company and software!" November 10, 2022 5.0 Pros This is an incredible company. We've seen an instant lift in our email flow revenue. They are very responsive and do great design and copy work for their email templates. Cons I can't say that there are any cons. Everything has been great so far. Review Source GR Gokul R. Brand Strategist Retail Used the software for: Less than 6 months ### "Works fine so far" November 4, 2022 4.0 Pros I like how the flows are set. One does not have to spend time setting up the flows and doing work that consumes time. Everything is there with all the requirements we will need. Cons The chances made by the user takes time to reflect. To get it done asap we should reach out to the RetainIQ team. Review Source TV Thiyagarajan V. co founder Retail Used the software for: Less than 6 months ### "great automation tool " September 13, 2022 5.0 great service, Pros The ease of use and the ROI is great, the service from the team is great Cons Constant updates required, would appreciate monthly updates and constant advice from team Review Source AC Amit C. Marketing Head Cosmetics Used the software for: Less than 6 months ### "Highly Recommended" November 3, 2022 5.0 With the email marketing service, RetainIQ helps increasing our brand awareness and customer retention. It is really helpful for a homegrown business like us, where we can reach out our consumers through mail and various offers. Pros Ease of use, catchy templates, user friendly Cons Expecting campaign feature as soon as possible. It would be a great help for business like CITTA Review Source YT Yash T. Founder Arts and Crafts Used the software for: Less than 6 months ### "Good " November 4, 2022 4.0 Pros Email flows made easy to understand and set up Cons include WhatsApp messaging aslo because we are looking for someone Review Source DB Deepti B. Ecommerce Executive Health, Wellness and Fitness Used the software for: Less than 6 months ### "TruNativ" August 29, 2022 5.0 Pros Integration process went fine, as it was something new it took a bit while to understand to use it in daily activities but the email flows got fit in every business situation Cons Integration process can be made a bit easier Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.