# CRM Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CRM Messaging the right SMS Marketing solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265327/CRM-Messaging/reviews --- CRM Messaging 4.6 (39) [View alternatives](https://www.capterra.com/p/265327/CRM-Messaging/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CRM Messaging Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AR Andrea R Marketing ManagerInformation Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Its Email Marketing Feature, its cost effective and we find tons of feature such as Hyper personalization, segmentation, audience cleanup and more“ November 24, 2024 MH Michael H Director of OperationsReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I did ask what would happen if I didn't like the service (eg, if the voice quality was poor), and they offered a straight refund.“ July 28, 2023 AP Antonio P Founder Marketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The Whatsapp integration woth Gohighlevel is seamless, and if there happens to be any errors in the process the support team is available 24/7 and ready to help.“ May 17, 2023 MH Michael H Director of OperationsReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “It's minor but they were not able to provide Voice on a free trial.“ July 28, 2023 MB Michael B CMOMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “This was the easiest platform to integrate WhatsApp with our HubSpot account; consequently, it opens up our marketing tremendously."“ February 9, 2024 MB Michael B CMOMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “At our office, we use many platforms, but CRM Messaging has by far the best customer service.“ February 9, 2024 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SHAH MD UBADAH .. Manager Construction Used the software for: I used a free trial ### "Vivid observation " May 18, 2024 5.0 CRM messaging is the best option for any marketers. This is best In my observation. Everyone will choose it Pros The whole program of CRM messaging is a great work for present days. Cons I didn't find any anything least about CRM messaging. Review Source DP Daniel P. Programmer Government Relations Used the software for: 1-2 years ### "Excellent Support & Value" October 24, 2024 5.0 I use the bulk SMS messaging. That has been an excellent experience overall. The support and the price are fantastic. They add new and helpful features regularly. Pros The support team is first rate. Very responsive and always helpful. The lower cost help us to meet our clients needs within their limited budgets. Cons Larger contact lists and SMS Campaigns (i.e. 10k records or more) take a while to upload and send but to be fair, the companies that do it faster cost two to three times more. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) CRM Messaging is considerably cheaper than Constant Contact. Review Source Response from CRM Messaging November 4, 2024 Thank you for your review! We're thrilled to hear that you've had such a positive experience with our support team and are finding value in our services. We understand the importance of balancing cost-effectiveness with quality, especially when it comes to managing budgets for clients. Your feedback about handling larger contact lists and SMS campaigns is valuable, and we're continuously working on improvements to optimize performance without compromising affordability. We're glad to have you onboard and are excited to keep enhancing the platform with new features tailored to support your needs. Thanks for choosing CRM Messaging and sharing your experience! AJ Ashutosh J. Senior Manager E-Learning Used the software for: Less than 6 months ### "CRM Messaging - Go to Tool for Whatsapp/Text in CRM" December 11, 2024 3.0 Overall experience has been satisfactory. The setup is easy and user friendly, which is a plus. However when it comes to whatsapp templating with images, it lacks behind. The current handling of images feels limited and could use significant improvement. Pros CRM Messaging is easy to integrate and the features of streamlining the messaging (text/whatsapp) with the lead is good. You can compose and send right from your CRM after integration Cons Creating whatsapp template needs to be worked on again. Review Source AR Andrea R. Marketing Manager Information Services Used the software for: Less than 6 months ### "Best Platform for Email Marketing" November 24, 2024 5.0 I loved CRM Messaging, currently its my go to platform for any kind of campaign Pros Its Email Marketing Feature, its cost effective and we find tons of feature such as Hyper personalization, segmentation, audience cleanup and more Cons if you will not connect with their executive for demo its hard to find all the features they have Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reason for choosing CRM Messaging Due to pricing and feature also it can help me connect another platform along with create a journey of customer through sequences Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Mailerlite is too costly and a bit complicated Review Source SV Shankar V. CEO Accounting Used the software for: 1-2 years ### "Very Good Quality and Cost Effective" June 15, 2024 5.0 Ultimate CRM Messaging software, I have used many software's but according to me this is the best CRM Messaging Software which provides all benefit under one rood. Pros CRM Messaging software is very cost effective able to contact many customers with minimum investment. Cons CRM Messaging helps to use tool as one platform for messaging, calling, scheduling appointment with customers. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Messages are not delivered on time and no idea about the software works Review Source Response from CRM Messaging September 19, 2024 Thank you for your positive review! We're delighted to hear that you find CRM Messaging cost-effective and beneficial for connecting with your customers. It's great to know that our platform has met your expectations in terms of messaging, calling, and scheduling—all in one place. We appreciate your trust in switching from HubSpot Marketing Hub to CRM Messaging and are committed to providing a seamless experience. If you have any suggestions or need assistance, please don’t hesitate to reach out. We're here to support you! IA Ivan A. IT Specialist Telecommunications Used the software for: Less than 6 months ### "My CRM Messaging experience" August 24, 2022 4.0 My experience overall is pretty good with this software, the customer support is pretty good, the functions work correctly, it has been one of easiest software that I used until now, I can live with the missing information of the dashboard but something that needs to be solved on a short period is the site being slow most of the times. Pros What I liked the most is that the software is pretty easy to use, it has all the functions that any company needs to perform SMS campaigns, and the integrations with CRMs are also pretty easy to set, the user guides are clear to understand. Cons The dashboard. It has missing information on some sections, it can be improved a lot with time, it has some "display bugs" that can be fixed regarding the "schedule" section since the information before and after the SMS are sent looks very different and can be confusing. It's Slow, the platform can be very slow at some points and sometimes it can crash if the process you are doing at the moment is kind of "heavy" Switched from [ClickSend](https://www.capterra.com/p/175783/ClickSend/) Because ClickSend does not have the option to insert links on the SMS nor the option to send MMS Review Source Response from CRM Messaging December 13, 2022 Dear Ivan, I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! Kind Regards, Kristi Marketing Analyst TR Teggy R. Operations Director Marketing and Advertising Used the software for: Less than 6 months ### "WABA GHL integration solution" November 28, 2023 4.0 Pros Super quick response for support team, well documented step-by-step for the integration Cons Sometimes messages from contact doesn't show on GHL dashboard Review Source Response from CRM Messaging December 21, 2023 Reply to Review: WABA GHL Integration Solution Hi \[Reviewer's Name\], Thank you for choosing our CRM Messaging for your integration needs and for taking the time to leave this review. We're thrilled to know that our support team's responsiveness and our well-documented integration process have been beneficial to you. We acknowledge the issue you've mentioned regarding messages not always showing up on the GHL dashboard. Our team is continuously working on improving the system's reliability, and your feedback is invaluable in this process. It's great to hear that our supportive team played a key role in your decision to switch from WhatsApp API and wabotx. We're committed to maintaining this level of support and to resolving issues promptly. Thank you again for your trust in our service. We look forward to continuing to support your business needs. DR Damien R. Director Marketing and Advertising Used the software for: Less than 6 months ### "Great product and great service " April 28, 2024 5.0 My overall experience with CRM messaging has been very positive. Pros Ability to work seamlessly with High Level Cons Not much, it is a great product and allows to use another service than High Level service. Switched from [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) High Level sms service was limiting but we still use High Le3vel for all other purposes outside of SMS, WhatsApp comms Review Source Response from CRM Messaging September 19, 2024 Thank you, Damien, for your wonderful review! We're thrilled to hear that you’re enjoying the seamless integration with High Level and that CRM Messaging has been a great addition to your communication toolkit. Your positive experience means a lot to us. If you have any suggestions or need further support, please don’t hesitate to reach out. We're here to ensure your continued success with CRM Messaging! BF BalBino F. CTO Wholesale Used the software for: 6-12 months ### "Excellent customer support" April 11, 2025 5.0 Pros Great support, regular improvements, will recommend it to everyone. Cons Nothing really, all issues have been fixed. Review Source JD Josh D. Software Marketing and Advertising Used the software for: 1-2 years ### "Great product and price!" March 7, 2025 5.0 Pros Price and support is best. Wont find another \[sensitive content hidden\] who is so responsive to clients. Cons Nothing, it functions well. Maybe with updates in the future, the template integration to GHL can be better Review Source AV Alberto V. Marketing and Advertising Manager Education Management Used the software for: Less than 6 months ### "A good integration with Hubspot" November 20, 2023 5.0 Pros All functionality. Easy using. Integration with Hubspot. And technical support from Prateek Bansal Cons What i did like least it was about being by credits and not per SMS's. Review Source Response from CRM Messaging December 21, 2023 Thanks for your positive feedback! We're delighted to hear you're enjoying the full functionality of our platform, the ease of use, and the seamless integration with HubSpot. It's also great to know that Prateek Bansal provided you with excellent technical support. Regarding your concern about the credit system versus per SMS billing, we appreciate your input. We continuously strive to offer billing options that best suit our customers' needs, and your feedback is crucial for our ongoing improvements. Thank you for choosing our service, and please feel free to reach out for any further assistance or suggestions. TA Tauqueer A. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great product" December 7, 2022 5.0 Pros Always updating with latest features and quick response time for support Cons Nothing to complain about actually. Great product Review Source Response from CRM Messaging February 13, 2023 Thanks Tauqeer for your valuable feedback. -Kristi SV Scott V. Sales Operations Manager Computer Software Used the software for: Less than 6 months ### "Scott's review" May 30, 2023 5.0 Pros The ability to integrate with hubspot and the extremely valuable help we have received from \[sensitive content hidden\]. Cons Managing replies and handling them on a 1 to one basis is a bit clunky Review Source Response from CRM Messaging May 31, 2023 Thank you for your valuable feedback. MH Michael H. Director of Operations Real Estate Used the software for: Less than 6 months ### "Support is everything" July 28, 2023 5.0 It's taken less than a week to get this set up. Be aware that there are regulations that these companies have to follow, for example Canada requires proof of business registration, and without it the account cannot be set up. What's great with CRM Messaging is that the integrations with HubSpot is somewhat complex, and in some instances, you may need to use Zapier. But their support team are incredibly competent and know how to get everything working. Pros The support team is fantastic and the product works well to allow for call and sms to come through HubSpot. Cons It's minor but they were not able to provide Voice on a free trial. That's in part due to the way that they have to commit to the service being used. I did ask what would happen if I didn't like the service (eg, if the voice quality was poor), and they offered a straight refund. So, a very minor friction point. Alternatives considered [Mitto](https://www.capterra.com/p/187720/SMS-Messaging/) Reason for choosing CRM Messaging Mitto is not available in Canada Review Source Response from CRM Messaging December 21, 2023 Thanks for your kind words about our support team! We're glad to hear our product integrates well with HubSpot for calls and SMS. We understand your concern about not offering Voice in the free trial and appreciate your understanding of our service commitments. It's great to know our refund policy provided reassurance. We're also happy to hear about your smooth setup experience, even with the necessary regulatory requirements. Our team takes pride in handling complex integrations, and we're always here to assist with any challenges. Thank you for choosing us over alternatives like Mitto, especially given the geographical availability. SG Sambhavi G. Marketing Associate Management Consulting Used the software for: 6-12 months ### "Easy to Use and Awesome Customer Service" May 27, 2024 5.0 Pros It helps us connect with customers via SMS and WhatsApp, and their workflow feature assists us in setting up automation based on keyword or event triggers, which I like the most Cons Nothing yet! I am happy with the service and product Review Source Response from CRM Messaging September 19, 2024 Thank you, Sambhavi, for the fantastic review! We’re thrilled to hear that you find CRM Messaging easy to use and that our workflow automation features are helping you connect with customers effectively. It's great to know that our service has met your expectations. If you ever have any suggestions or need assistance, feel free to reach out. We’re here to support you and your team! DM Delilah M. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Good product and gets better with every update" February 20, 2024 4.0 Pros \[sensitive content hidden\] customer service is great! He's very available and makes has been very helpful whenever we have a question. Cons I wish that our contacts and phone numbers were able to sync better. This may be an issue with our plan and having more contacts than we pay for with syncing, but I often have to rely on context clues or look up the phone number in my database if I am messaging a client from my phone. Review Source Response from CRM Messaging September 19, 2024 Thank you, Delilah, for your thoughtful review and for being a long-time user of CRM Messaging! We’re glad to hear that our customer service has been helpful and responsive. We appreciate your feedback regarding contact and phone number syncing, and we’ll look into ways to improve this feature. Your input helps us refine our product to better serve your needs. If there’s anything else we can assist with or if you have any suggestions, please don’t hesitate to reach out. We’re here to support you! PS Priyanka S. CEO Marketing and Advertising Used the software for: 6-12 months ### "One of the Best Platform for SMS & WhatsApp Marketing" May 14, 2024 5.0 Pros One of the best thing about CRM Messaging is they launch new features bi-weekly and their customer support team Cons I think their UI need to be more user friendly Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/) Review Source Response from CRM Messaging September 19, 2024 Thank you, Priyanka, for your kind words and support! We’re delighted to hear that you find CRM Messaging to be one of the best platforms for SMS and WhatsApp marketing. Your appreciation for our frequent feature updates and customer support means a lot to us. We’re continuously working to improve our UI to make it even more user-friendly, and your feedback helps us in that direction. If you have any further suggestions or need assistance, we’re here to help! VF Varun F. CEO Research Used the software for: Less than 6 months ### "Review for WhatsAPP" April 25, 2024 3.0 So Far It is OK, There is a lot of improvement to be made for the integration with Zoho CRM Pros Simple Set up, Good Service, Simple UI, Cons Very Poor intgration with Zoho CRM , Not Sure if the Messaging is reaching the targeted customer. Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/) Review Source Response from CRM Messaging September 19, 2024 Thank you, Varun, for your honest feedback. We’re glad you found the setup and service satisfactory, but we’re sorry to hear about the challenges you faced with the Zoho CRM integration. Ensuring that messages reach the intended recipients is crucial, and we’re actively working to improve this aspect. Your input is valuable to us, and we’re committed to enhancing our platform to better meet your needs. If you have any specific suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help MB Michael B. CMO Medical Practice Used the software for: Less than 6 months ### "Dental Implant Center" February 9, 2024 5.0 Pros This was the easiest platform to integrate WhatsApp with our HubSpot account; consequently, it opens up our marketing tremendously." As a result, the customer service is one of the best we have used. At our office, we use many platforms, but CRM Messaging has by far the best customer service. Replies to my questions were answered within minutes. Cons it was fairly simple to set up. I would have followed the directions; the process is easy. Review Source Response from CRM Messaging September 19, 2024 Thank you, Michael, for your wonderful review! We’re thrilled to hear that CRM Messaging made integrating WhatsApp with your HubSpot account easy and that it’s helping expand your marketing efforts. It’s great to know that our customer service has stood out for you—your kind words motivate us to keep delivering the best support possible. If you have any suggestions or need further assistance, feel free to reach out anytime. We’re here to help Maersk V. Business Development Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "One of the best SMS Tool" May 16, 2023 5.0 Pros We can personalized it by using our own numbers. Cons None so far. I haven't fully use the tool yet Review Source Response from CRM Messaging May 31, 2023 Thank you for your valuable feedback. AA Ali A. CEO Computer Software Used the software for: Less than 6 months ### "SMS / whatsapp messaging for my Clients" May 29, 2024 5.0 Pros easy to setup with initial setup call with crm team , very quick and effective support. Cons can work on the UI to make it easier to navigate and seems its a powerfull tool but often you have to reach to support for some features. Review Source Response from CRM Messaging September 19, 2024 Thank you, Ali, for your detailed review! We're glad to hear that you found the setup process easy and our support team responsive. Your feedback on the UI is valuable, and we’re constantly working to improve navigation and make the user experience more intuitive. We're pleased that you find CRM Messaging powerful for your SMS and WhatsApp needs. If you have any specific suggestions or need further assistance, feel free to reach out—we’re here to help! DF Daniel F. Founder Marketing and Advertising Used the software for: I used a free trial ### "All the Functionality I need" November 30, 2023 5.0 Pros I can initiate mass AI conversations with my leads and prospects while remaining GDPR-compliant at all times. Cons It's not so easy to set up (but I had great Onboarding help from the team!) Review Source Response from CRM Messaging December 21, 2023 Thank you for your feedback! We're glad to hear our platform is meeting your needs, especially for initiating AI conversations with leads while staying GDPR-compliant. Understanding the setup can be challenging, we're pleased that our team could assist you effectively during onboarding. AS Andrea S. Consulting Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic onboarding" December 20, 2023 5.0 in generale per ora olto positiva l'esperienza con CRM Messaging unica cosa prima di fare l'onboarding consiglierei di mandare alcuni piccoli video tutorial per avvisare il cliente su come deve essere preparato per esempio avere il numero a disposizione da utilizzare su cui non deve essere installato alcun Whatsapp app Pros Ho trovato facile usarlo e comprendere delle cose anche da solo e poi mi piace l'integrazione facile con Go High Level e il prezzo scontato riservato a chi usa GHL Cons Mi è piaciuto moltissimo l'onboarding con Prateek che mi ha tolto ogni dubbio e ha fatto subito l'integrazione per me Review Source Response from CRM Messaging December 21, 2023 Thanks for the great review! We're thrilled to hear about your positive experience with the easy use and Go High Level integration. Your feedback on the onboarding process with Prateek is highly appreciated, and we'll definitely consider your suggestion for video tutorials. Darko S. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Whatsapp fine tuning provider" August 26, 2022 5.0 Open new possibility in my CRM Pros Support from CRM Team , onboarding, speed Cons No cons for me, can only recommend on my friends Review Source Response from CRM Messaging December 13, 2022 Dear Darko, I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! Kind Regards, Kristi Marketing Analyst SC Sam C. Business Owner Marketing and Advertising Used the software for: Less than 6 months ### "Powerful WhatsApp integration to GHL!" April 13, 2023 5.0 This is the solution I think alot of businesses will need for connecting to GHL, and it is easy to setup. The automation in GHL can be fully integrated into CRM Messaging, making the whole automation functionality powerful and unique. Highly Recommended Pros The Whatsapp integration to GHL and SMS integration Cons There are no difficulty in using CRM Messaging. On-boarding is smooth and easily understandable. Review Source Response from CRM Messaging May 31, 2023 Thank you for your valuable feedback. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.