# CRM Messaging Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CRM Messaging Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/265327/CRM-Messaging

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# 

 CRM Messaging Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CRM Messaging

## What is CRM Messaging?

CRM Messaging SMS Marketing helps businesses reach customers instantly with automated, personalized, and high-converting text messages. Whether for promotions, reminders, or transactional updates, our platform ensures high deliverability and real-time tracking to optimize engagement. ✅ Bulk SMS Campaigns – Send promotions and updates to large audiences. ✅ Personalized Messaging – Tailor messages based on customer data. ✅ Automation & Scheduling – Trigger SMS campaigns based on customer actions. ✅ Two-Way Messaging – Enable customer replies for better engagement. ✅ Real-Time Analytics – Track delivery, open rates, and conversions. With CRM Messaging SMS Marketing, businesses can boost engagement, improve response rates, and drive sales through effective mobile communication.

## What is CRM Messaging used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 39 user reviews

Reviews sentiment

Positive

92%

Neutral

5%

Negative

3%

Starting price

$29

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for CRM Messaging?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.crm-messaging.cloud&name=CRM Messaging)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CRM Messaging

4.6 (39)

VS.

[4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$29

Flat Rate, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (39)

Ease Of Use

4.0 (647)

Value For Money

4.8 (36)

Value For Money

4.2 (614)

Customer Service

4.8 (38)

Customer Service

4.0 (586)

## CRM Messaging alternatives

[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/)

[4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/)

Starting price

$21.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/)

[View all alternatives](https://www.capterra.com/p/265327/CRM-Messaging/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mass Texting

4.8 (24)

75.00% of 24 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Message Personalization

4.8 (20)

70.00% of 20 reviewers that rated this feature as important or highly important

Personalize text messages using templates and custom fields

Scheduled Messaging

4.6 (17)

35.29% of 17 reviewers that rated this feature as important or highly important

Send individual or bulk text messages at predetermined times

2-Way Messaging

4.7 (15)

86.67% of 15 reviewers that rated this feature as important or highly important

Send and receive text messages to communicate with clients or prospects in real-time

SMS Messaging

4.8 (15)

80.00% of 15 reviewers that rated this feature as important or highly important

Send messages via SMS

Contact Management

4.3 (8)

37.50% of 8 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

CRM Messaging 75 features

Send and receive text messages to communicate with clients or prospects in real-time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

Automatic reply functionality for incoming messages

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Manage user consent requests and documents

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Send automated marketing emails based on user actions over a predetermined period

Plan, execute, and analyze email marketing campaigns

Set up automated email sequences to streamline outreach and engage leads/contacts

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track and monitor a specific set of keywords

Create landing pages or online forms designed to capture new leads and prospects

Automatically identify and save contact information of potential customers

Manage contacts across multiple mailing lists

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Access software remotely via mobile devices

Electronic coupons delivered to a mobile device that can be exchanged for a discount

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Record the audio of phone conversations for quality assurance purposes

Track the number of open emails, messages, and texts for any campaign

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Enable custom polls/voting to facilitate decision-making or increase engagement

Matrix barcode that stores information

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Record live video calls to play later

View and track pertinent metrics to find patterns and gain insights from data

Monitor and manage customers' perceptions about a business, product, or service

Send individual or bulk text messages at predetermined times

Short phone numbers that used to opt-in to SMS campaigns

Send messages via SMS

Allow customers/users to submit support queries and service requests

Create, save, and re-purpose templates for emails, forms, etc.

Messaging system designed for contests and sweepstakes

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.6 (39)

4.6

Based on 39 reviews

## Pricing

Value for money

4.8 (36)

Free Trial

Basic

$29.00

Flat Rate,Per Month

Value for money

4.8 (36)

4.8

Based on 36 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (38)

4.8

Based on 38 reviews

## User reviews

Overall rating

4.6

Based on 39 reviews

Filter by rating

5(29)

4(7)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

BF

BalBino F.

CTO

Wholesale

### "Excellent customer support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2025

Pros

Great support, regular improvements, will recommend it to everyone.

Cons

Nothing really, all issues have been fixed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Josh D.

Software

Marketing and Advertising

### "Great product and price!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 7, 2025

Pros

Price and support is best. Wont find another \[sensitive content hidden\] who is so responsive to clients.

Cons

Nothing, it functions well. Maybe with updates in the future, the template integration to GHL can be better

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AJ

Ashutosh J.

Senior Manager

E-Learning

### "CRM Messaging - Go to Tool for Whatsapp/Text in CRM"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 11, 2024

Overall experience has been satisfactory. The setup is easy and user friendly, which is a plus. However when it comes to whatsapp templating with images, it lacks behind. The current handling of images feels limited and could use significant improvement.

Pros

CRM Messaging is easy to integrate and the features of streamlining the messaging (text/whatsapp) with the lead is good. You can compose and send right from your CRM after integration

Cons

Creating whatsapp template needs to be worked on again.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Andrea R.

Marketing Manager

Information Services

### "Best Platform for Email Marketing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 24, 2024

I loved CRM Messaging, currently its my go to platform for any kind of campaign

Pros

Its Email Marketing Feature, its cost effective and we find tons of feature such as Hyper personalization, segmentation, audience cleanup and more

Cons

if you will not connect with their executive for demo its hard to find all the features they have

Switched from

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)

Mailerlite is too costly and a bit complicated

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)

Reasons for choosing CRM Messaging

Due to pricing and feature also it can help me connect another platform along with create a journey of customer through sequences

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

Daniel P.

Programmer

Government Relations

### "Excellent Support & Value"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 24, 2024

I use the bulk SMS messaging. That has been an excellent experience overall. The support and the price are fantastic. They add new and helpful features regularly.

Pros

The support team is first rate. Very responsive and always helpful. The lower cost help us to meet our clients needs within their limited budgets.

Cons

Larger contact lists and SMS Campaigns (i.e. 10k records or more) take a while to upload and send but to be fair, the companies that do it faster cost two to three times more.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

CRM Messaging is considerably cheaper than Constant Contact.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 4, 2024

Thank you for your review! We're thrilled to hear that you've had such a positive experience with our support team and are finding value in our services. We understand the importance of balancing cost-effectiveness with quality, especially when it comes to managing budgets for clients. Your feedback about handling larger contact lists and SMS campaigns is valuable, and we're continuously working on improvements to optimize performance without compromising affordability. We're glad to have you onboard and are excited to keep enhancing the platform with new features tailored to support your needs. Thanks for choosing CRM Messaging and sharing your experience!

SV

Shankar V.

CEO

Accounting

### "Very Good Quality and Cost Effective"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2024

Ultimate CRM Messaging software, I have used many software's but according to me this is the best CRM Messaging Software which provides all benefit under one rood.

Pros

CRM Messaging software is very cost effective able to contact many customers with minimum investment.

Cons

CRM Messaging helps to use tool as one platform for messaging, calling, scheduling appointment with customers.

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Messages are not delivered on time and no idea about the software works

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 19, 2024

Thank you for your positive review! We're delighted to hear that you find CRM Messaging cost-effective and beneficial for connecting with your customers. It's great to know that our platform has met your expectations in terms of messaging, calling, and scheduling—all in one place. We appreciate your trust in switching from HubSpot Marketing Hub to CRM Messaging and are committed to providing a seamless experience. If you have any suggestions or need assistance, please don’t hesitate to reach out. We're here to support you!

AA

Ali a.

CEO

Computer Software

### "SMS / whatsapp messaging for my Clients"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 29, 2024

Pros

easy to setup with initial setup call with crm team , very quick and effective support.

Cons

can work on the UI to make it easier to navigate and seems its a powerfull tool but often you have to reach to support for some features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 19, 2024

Thank you, Ali, for your detailed review! We're glad to hear that you found the setup process easy and our support team responsive. Your feedback on the UI is valuable, and we’re constantly working to improve navigation and make the user experience more intuitive. We're pleased that you find CRM Messaging powerful for your SMS and WhatsApp needs. If you have any specific suggestions or need further assistance, feel free to reach out—we’re here to help!

SG

Sambhavi G.

Marketing Associate

Management Consulting

### "Easy to Use and Awesome Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 27, 2024

Pros

It helps us connect with customers via SMS and WhatsApp, and their workflow feature assists us in setting up automation based on keyword or event triggers, which I like the most

Cons

Nothing yet! I am happy with the service and product

Switched from

[SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 19, 2024

Thank you, Sambhavi, for the fantastic review! We’re thrilled to hear that you find CRM Messaging easy to use and that our workflow automation features are helping you connect with customers effectively. It's great to know that our service has met your expectations. If you ever have any suggestions or need assistance, feel free to reach out. We’re here to support you and your team!

SHAH MD UBADAH ..

Manager

Construction

### "Vivid observation "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2024

CRM messaging is the best option for any marketers. This is best In my observation. Everyone will choose it

Pros

The whole program of CRM messaging is a great work for present days.

Cons

I didn't find any anything least about CRM messaging.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Priyanka S.

CEO

Marketing and Advertising

### "One of the Best Platform for SMS & WhatsApp Marketing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2024

Pros

One of the best thing about CRM Messaging is they launch new features bi-weekly and their customer support team

Cons

I think their UI need to be more user friendly

Alternatives considered

[Wati](https://www.capterra.com/p/204314/WATI/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 19, 2024

Thank you, Priyanka, for your kind words and support! We’re delighted to hear that you find CRM Messaging to be one of the best platforms for SMS and WhatsApp marketing. Your appreciation for our frequent feature updates and customer support means a lot to us. We’re continuously working to improve our UI to make it even more user-friendly, and your feedback helps us in that direction. If you have any further suggestions or need assistance, we’re here to help!

[View all Reviews](https://www.capterra.com/p/265327/CRM-Messaging/reviews/)

Popular comparisons

[Project Broadcast vs CRM Messaging](https://www.capterra.com/compare/265327-10015149/CRM-Messaging-vs-Project-Broadcast) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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