--- title: "CRM Messaging Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CRM Messaging Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/265327/CRM-Messaging/" page_type: "product" language: "en" --- # CRM Messaging Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CRM Messaging ## What is CRM Messaging? CRM Messaging SMS Marketing helps businesses reach customers instantly with automated, personalized, and high-converting text messages. Whether for promotions, reminders, or transactional updates, our platform ensures high deliverability and real-time tracking to optimize engagement. ✅ Bulk SMS Campaigns – Send promotions and updates to large audiences. ✅ Personalized Messaging – Tailor messages based on customer data. ✅ Automation & Scheduling – Trigger SMS campaigns based on customer actions. ✅ Two-Way Messaging – Enable customer replies for better engagement. ✅ Real-Time Analytics – Track delivery, open rates, and conversions. With CRM Messaging SMS Marketing, businesses can boost engagement, improve response rates, and drive sales through effective mobile communication. ## What is CRM Messaging used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 3% Starting price $29 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Call Recording / 2025 - Live Chat / 2025 - SMS Marketing / 2025 Do you work for CRM Messaging?[Manage this product listing](https://www.g2.com/products/crm-messaging-cloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRM Messaging 4.6 (40) VS. [4.8 (698)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $35 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (40) Ease Of Use 4.7 (652) Value For Money 4.8 (37) Value For Money 4.6 (619) Customer Service 4.8 (39) Customer Service 4.8 (591) ## CRM Messaging alternatives [4.8 (271)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/265327/CRM-Messaging/alternatives/) ## FAQs about CRM Messaging Overview ### Which roles and teams benefit most from CRM Messaging? CRM Messaging is most used by business owners, founders, and C-suite leaders who need visibility into customer conversations, lead follow-up, and team responsiveness. Marketing, business development, and customer success teams use it to personalize outreach, nurture prospects, and strengthen retention, while IT and operations roles support integrations, workflow reliability, and message delivery. Answer based on 39 reviews Overview ### What company size and industries is CRM Messaging built for? CRM Messaging is for SMBs, with 100% of reviewers from small businesses and Marketing and Advertising leading at 33%. It also serves Computer Software at 8% and E-Learning at 5%, aligning with its focus on customer communication and automation across channels, most often for SMS Marketing at 93%. Answer based on 39 reviews Features and Usability ### What are the key features of CRM Messaging? CRM Messaging offers email sequences, lead capture, workflow automation, and personalization for campaign setup. It also includes two-way messaging, SMS messaging, live chat, and chatbot tools, plus contact management, customer segmentation, activity tracking, and real-time reporting for monitoring interactions and message performance. Integrations ### Which third-party tools and platforms does CRM Messaging integrate with? CRM Messaging integrates with WhatsApp, Zoho CRM, and HighLevel, with reviewer-confirmed connections also referencing HubSpot. Official catalog listings show more than 20 integrations, including Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, Twilio, Zapier, Stripe, and Vonage Business Communications for CRM, commerce, payments, and messaging workflows. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does CRM Messaging offer? CRM Messaging provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online sessions support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos allow self-paced review. Answer based on 3 reviews Getting Started and Support ### What customer support options does CRM Messaging offer? CRM Messaging provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive and helpful, with quick replies, strong setup guidance, and competent help on integrations and bugs. Some note slow site performance, but support is usually viewed as effective. Answer based on 9 reviews ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) CRM Messaging supports all three features that reviewers rate most highly: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage high-volume text campaigns more efficiently, allowing teams to reach customers consistently and keep communication organized. SMS Messaging 4.8 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Send messages via SMS Campaign Scheduling 5.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 4.8 (24) 75.00% of 24 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Contact Database 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 4.6 (17) 35.29% of 17 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Message Personalization 4.8 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields CRM Messaging 79 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Support Ticket Management: Allow customers/users to submit support queries and service requests - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.6 (40) 4.6 Based on 40 reviews ## Pricing Value for money 4.8 (37) Free Trial Basic $29.00 Flat Rate,Per Month Value for money 4.8 (37) 4.8 Based on 37 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (39) 4.8 Based on 39 reviews ## User reviews Overall rating 4.6 Based on 40 reviews Filter by rating 5(29) 4(8) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent Jeannie T. Communications Operator-I Information Services ### "Making chaos, manageable. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2026 The overall experience is useful and professional, although the platform could be more intuitive in some areas. Overall, it’s a solid option for improving customer communication and organization. Pros What I like most about CRM Messaging is the convenience of having customer communication organized in one place. This makes conversations easier to track, reduces the chance of missing important messages, and helps keep follow-ups more consistent. Cons Some features take time to figure out, and navigating the interface through different options could be more straightforward. A simpler, more intuitive design would make the experience even better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF BalBino F. CTO Wholesale ### "Excellent customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 Pros Great support, regular improvements, will recommend it to everyone. Cons Nothing really, all issues have been fixed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Josh D. Software Marketing and Advertising ### "Great product and price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2025 Pros Price and support is best. Wont find another \[sensitive content hidden\] who is so responsive to clients. Cons Nothing, it functions well. Maybe with updates in the future, the template integration to GHL can be better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Ashutosh J. Senior Manager E-Learning ### "CRM Messaging - Go to Tool for Whatsapp/Text in CRM" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 11, 2024 Overall experience has been satisfactory. The setup is easy and user friendly, which is a plus. However when it comes to whatsapp templating with images, it lacks behind. The current handling of images feels limited and could use significant improvement. Pros CRM Messaging is easy to integrate and the features of streamlining the messaging (text/whatsapp) with the lead is good. You can compose and send right from your CRM after integration Cons Creating whatsapp template needs to be worked on again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Andrea R. Marketing Manager Information Services ### "Best Platform for Email Marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2024 I loved CRM Messaging, currently its my go to platform for any kind of campaign Pros Its Email Marketing Feature, its cost effective and we find tons of feature such as Hyper personalization, segmentation, audience cleanup and more Cons if you will not connect with their executive for demo its hard to find all the features they have Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Mailerlite is too costly and a bit complicated Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reasons for choosing CRM Messaging Due to pricing and feature also it can help me connect another platform along with create a journey of customer through sequences Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP Daniel P. Programmer Government Relations ### "Excellent Support & Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2024 I use the bulk SMS messaging. That has been an excellent experience overall. The support and the price are fantastic. They add new and helpful features regularly. Pros The support team is first rate. Very responsive and always helpful. The lower cost help us to meet our clients needs within their limited budgets. Cons Larger contact lists and SMS Campaigns (i.e. 10k records or more) take a while to upload and send but to be fair, the companies that do it faster cost two to three times more. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) CRM Messaging is considerably cheaper than Constant Contact. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 4, 2024 Thank you for your review! We're thrilled to hear that you've had such a positive experience with our support team and are finding value in our services. We understand the importance of balancing cost-effectiveness with quality, especially when it comes to managing budgets for clients. Your feedback about handling larger contact lists and SMS campaigns is valuable, and we're continuously working on improvements to optimize performance without compromising affordability. We're glad to have you onboard and are excited to keep enhancing the platform with new features tailored to support your needs. Thanks for choosing CRM Messaging and sharing your experience! SV Shankar V. CEO Accounting ### "Very Good Quality and Cost Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2024 Ultimate CRM Messaging software, I have used many software's but according to me this is the best CRM Messaging Software which provides all benefit under one rood. Pros CRM Messaging software is very cost effective able to contact many customers with minimum investment. Cons CRM Messaging helps to use tool as one platform for messaging, calling, scheduling appointment with customers. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Messages are not delivered on time and no idea about the software works Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 19, 2024 Thank you for your positive review! We're delighted to hear that you find CRM Messaging cost-effective and beneficial for connecting with your customers. It's great to know that our platform has met your expectations in terms of messaging, calling, and scheduling—all in one place. We appreciate your trust in switching from HubSpot Marketing Hub to CRM Messaging and are committed to providing a seamless experience. If you have any suggestions or need assistance, please don’t hesitate to reach out. We're here to support you! AA Ali A. CEO Computer Software ### "SMS / whatsapp messaging for my Clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 29, 2024 Pros easy to setup with initial setup call with crm team , very quick and effective support. Cons can work on the UI to make it easier to navigate and seems its a powerfull tool but often you have to reach to support for some features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 19, 2024 Thank you, Ali, for your detailed review! We're glad to hear that you found the setup process easy and our support team responsive. Your feedback on the UI is valuable, and we’re constantly working to improve navigation and make the user experience more intuitive. We're pleased that you find CRM Messaging powerful for your SMS and WhatsApp needs. If you have any specific suggestions or need further assistance, feel free to reach out—we’re here to help! SG Sambhavi G. Marketing Associate Management Consulting ### "Easy to Use and Awesome Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2024 Pros It helps us connect with customers via SMS and WhatsApp, and their workflow feature assists us in setting up automation based on keyword or event triggers, which I like the most Cons Nothing yet! I am happy with the service and product Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 19, 2024 Thank you, Sambhavi, for the fantastic review! We’re thrilled to hear that you find CRM Messaging easy to use and that our workflow automation features are helping you connect with customers effectively. It's great to know that our service has met your expectations. If you ever have any suggestions or need assistance, feel free to reach out. We’re here to support you and your team! SHAH MD UBADAH .. Manager Construction ### "Vivid observation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2024 CRM messaging is the best option for any marketers. This is best In my observation. Everyone will choose it Pros The whole program of CRM messaging is a great work for present days. Cons I didn't find any anything least about CRM messaging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/265327/CRM-Messaging/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Project Broadcast vs CRM Messaging](https://www.capterra.com/compare/265327-10015149/CRM-Messaging-vs-Project-Broadcast)