# iNPLASS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iNPLASS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/265346/iNPLASS --- # iNPLASS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iNPLASS ## What is iNPLASS? iNPLASS Hotel Management Solution is a combination of three close-knit products for guest communication, staff coordination and hotel management. This seamless communication platform is designed with three key components. GUEST by iNPLASS and STAFF by iNPLASS as their names indicate serve the respective group while the web-based application HOP by iNPLASS caters to hotel operations and its management. ## What is iNPLASS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iNPLASS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getinplass.com&name=iNPLASS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iNPLASS 4.6 (20) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (20) Ease Of Use 4.6 (1,524) Value For Money 4.6 (16) Value For Money 4.6 (1,456) Customer Service 4.9 (19) Customer Service 4.7 (1,497) ## iNPLASS alternatives [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting price $23.86 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/265346/iNPLASS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Front Desk Management 4.8 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Housekeeping Management 4.8 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Reporting/Analytics 4.5 (11) 72.73% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Reviews Management 4.2 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Track and monitor reviews of products or services Guest Experience Management 4.9 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services User Management 4.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks iNPLASS 14 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Manage catering operations/processes Check guests in and out, issue key cards, schedule wake up calls, or other requests Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff More than one location Design, communicate, and distribute incentives to perform a specific action View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services Manage operations/processes associated with spas and other hotel activities Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.8 (20) 4.8 Based on 20 reviews ## Pricing Value for money 4.6 (16) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/265346/iNPLASS/pricing/) Free Demo $0.00 It includes: - guest communication - staff management - staff communication - hotel operations - hospitality operations Value for money 4.6 (16) 4.6 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (19) 4.9 Based on 19 reviews ## User reviews Overall rating 4.6 Based on 20 reviews Filter by rating 5(14) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Khaled G. Cluster Duty Manager acting Front Office Manager Hospitality ### "Well frisked Service App with Good Parameters!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2024 Good desgin, features, communication options and user friendly Pros User friendly , rich ingredients, regular updates Cons Subscription cost, limited compatibility and technical issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 4, 2024 Khaled, Thank you for your review of iNPLASS! We're delighted to hear that you find our service app well-frisked and appreciate its good parameters. Your feedback on the user-friendliness, rich ingredients, and regular updates is valuable to us. We're committed to providing a seamless experience and continuously improving our platform. If you have any more suggestions or if there's anything specific you'd like to see improved, please feel free to reach out. We're here to support you and are dedicated to making iNPLASS the best it can be for you! CC chanuri C. Reservation Officer Hospitality ### " iNPLASS review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 3, 2024 Its really good and we are looking forward to work with it for longer period. Pros Its easy to use and we do not have to do all things manually Cons until we are getting used to it its lil bit time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2024 Thank you for your review, Chanuri! We're thrilled to hear that you find iNPLASS easy to use and appreciate the automation it provides, reducing the need for manual work. We understand that there may be a learning curve initially, but we're glad to hear that you're getting used to it. Your feedback is valuable as we strive to make iNPLASS more user-friendly and efficient. We're excited to continue working with you and are committed to providing a great experience.  EH EDISA H. GUEST RELATIONS MANAGER Hospitality ### "Nice Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 1, 2024 Pros vey friendly user, with multilanguage flatform Cons the deferred option and the report thing should be analystic Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2024 Edisa, thank you for your review of iNPLASS! We value your input and are committed to providing a great experience with iNPLASS! We're pleased to hear that you find our application nice and user-friendly, with a multilingual platform. Enhancing the deferred option and making reports more analytical are important considerations for us as we continue to improve our platform. Your feedback helps us prioritize our efforts. If you have any further suggestions or if there's anything else you'd like to see improved, please feel free to share.  ID Ivo D. FOM Hospitality ### "Excellent Platform for guest " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 Pros User Friendly and easy accessible to the team members Cons nothing least as in particular for the person who is accessing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2024 Ivo, Thank you for your review of iNPLASS! We're thrilled to hear that you find our platform excellent for managing guest. Your feedback is valuable to us as we strive to provide the best experience for our users. If you ever have any suggestions or if there's anything specific you'd like to see improved, please don't hesitate to reach out. JT Justin T. HSE Manager Hospitality ### "Comments and Suggestions" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2024 Pros Communication is easy, Can upload images Cons Photos take more time to upload, need to put your thoughts Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2024 Justin, Thank you for your feedback on iNPLASS! We're glad to hear your experience with iNPLASS. Regarding your comments on photo upload speed and the need to put your thoughts, we understand the importance of efficiency and clarity. We're constantly working to improve our platform, and your feedback is invaluable in helping us prioritize enhancements. We're committed to providing a seamless experience for our users and appreciate your input! IA Islam A. Operator Hospitality ### "Very easy to use and very helpful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 Pros The way how to show the request when working Cons Guest can use for request ,so there is a lot of options Switched from [Merit for Life Science GxP Documents](https://www.capterra.com/p/253539/Merit-for-Life-Science-GxP-Documents/) Moving to another company not using GXP Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2024 Thank you for your positive review and feedback on iNPLASS! We're delighted to hear that you find our platform easy to use and helpful.  We appreciate you choosing iNPLASS and for sharing your experience with us. Hope our Guest Management Solution has helped improve guest experience for you. If you have any more feedback or suggestions in the future, feel free to reach out. We're here to support you! RV Rakesh V. Principle Consultant Information Technology and Services ### "Revolutionizing Hospitality: A Review of iNPLASS's Innovative Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2024 Pros 1\. Innovative solution. 2. User-friendly 3. Ease staff coordination. 4. Great reporting system to understand the guest/ staff analytics and insights. 5. Incredible guest app experience. Cons Limited customization is only allowed in the application. Switched from [MessageBox](https://www.capterra.com/p/153622/Message-Box/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Rakesh, Thank you for your insightful review of iNPLASS! We're thrilled to hear that you find our hotel management solution helpful. Your feedback on our user-friendly interface, staff coordination, reporting system, and guest app experience is greatly appreciated. We're committed to providing tools that enhance operations and guest experiences in the hospitality industry. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out us at info@inplass.com.  JJ Joylyn Jane C. Hotel Receptionist Hospitality ### "User Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 26, 2024 It’s quite helpful. It will be better if the requests and complaints are all input. Pros It eases the load of procedures we may have taken if the app is not used. Cons The check-in and check-out options. It is hard to check out guests. It will be easier if when we request a check out from the housekeeping, it will also be automatically checked out in the system so when we check in another guest, the guest will not see that the room is already occupied when it was not able to check out and we don’t have to look for the room number and check it out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2024 Joylyn Jane, Thank you for your detailed review on iNPLASS! We're pleased to hear that our app eases the load of procedures for you. Regarding your feedback on the check-in and check-out options, we appreciate your insights. We'll make sure to pass this suggestion along to our development team for consideration. We're constantly working to improve our guest experience & hotel management platform, and your feedback helps us prioritize our efforts. If you have any more suggestions or specific features you'd like to see, please feel free to share at info@inplass.com. Thank you for being part of our community! AN Ashish N. Housekeeping supervisor Hospitality ### "Amazing app " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2024 I got a good experience through this app and got a knowledgeable of implass Its very help full Pros Its help to do request on time and as well as we can track our request staus and help to solve complaints Cons I hope to this application should take one more step for much better performance Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sheen A. Receptionist Hospitality ### "inplass implementation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 24, 2023 "The INPASS system has proven to be invaluable, not only for our current operations but also for its potential in monitoring and managing future, present, and past guest requests. The system's user-friendly interface and robust features have significantly enhanced our ability to provide efficient and personalized service to our guests." Pros I believe that INPASS will continue to play a crucial role in elevating our guest services, ensuring a seamless experience for both our guests and our team. Cons cant apply multiple request in one room, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2023 Thank you for your positive feedback, Sheen! We're thrilled to hear that you believe iNPLASS will play a crucial role in elevating your hotel management & operations ensuring a seamless experience for both guests and your team. We appreciate your input regarding the ability to apply multiple requests in one room. Your feedback is invaluable as we continuously work on improving iNPLASS. If you have any more suggestions or specific features you'd like to see, please feel free to share on info@inplass.co. Thank you for choosing iNPLASS! [View all Reviews](https://www.capterra.com/p/265346/iNPLASS/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)