# iNPLASS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iNPLASS the right Hospitality Property Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265346/iNPLASS/reviews --- iNPLASS 4.6 (20) [View alternatives](https://www.capterra.com/p/265346/iNPLASS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iNPLASS Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Khaled G. Cluster Duty Manager acting Front Office Manager Hospitality Used the software for: 6-12 months ### "Well frisked Service App with Good Parameters!" March 26, 2024 5.0 Good desgin, features, communication options and user friendly Pros User friendly , rich ingredients, regular updates Cons Subscription cost, limited compatibility and technical issues Review Source Response from iNPLASS May 4, 2024 Khaled, Thank you for your review of iNPLASS! We're delighted to hear that you find our service app well-frisked and appreciate its good parameters. Your feedback on the user-friendliness, rich ingredients, and regular updates is valuable to us. We're committed to providing a seamless experience and continuously improving our platform. If you have any more suggestions or if there's anything specific you'd like to see improved, please feel free to reach out. We're here to support you and are dedicated to making iNPLASS the best it can be for you! NA Nelson A. Executive Housekeeper Hospitality Used the software for: I used a free trial ### "Recommend " September 22, 2023 4.0 The guest request is delivered in timely manner. The overdue is controlled.We found it useful to review the logs once we received Guest complaints. Pros The features in day to day operations and very handy. The support team is very accommodating. Cons I think some features still on developing stage but I’m sure it will be resolve. Review Source Response from iNPLASS December 1, 2023 Nelson, thank you for sharing your positive experience with iNPLASS! We're delighted to hear that our features are proving to be handy in your day-to-day hotel operations. Your kind words about our support team are greatly appreciated. Regarding the features in development, we appreciate your understanding. We're committed to continuous improvement and ensuring that all aspects of iNPLASS meet your expectations. If you have any specific features or concerns you'd like to discuss, please feel free to reach out on info@inplass.co. We value your feedback and are dedicated to resolving any issues you may encounter. Regards, Team iNPLASS MO Maya O. FOM Hospitality Used the software for: I used a free trial ### "Feedback " September 27, 2023 3.0 Good Pros Guest request is easily communicated to other departments Cons Few important functions are not yet available Review Source Response from iNPLASS December 1, 2023 Maya, thank you for sharing your feedback with us! We're pleased to hear that iNPLASS is making guest request communication across departments easy for you. Regarding the functions that are not yet available, we appreciate your patience. Your input is crucial in helping us prioritize and improve our features. Rest assured, we are actively working on enhancements, and your needs are on our radar. If you have any specific functions in mind or if there's anything else you'd like to discuss, feel free to reach out us on info@inplass.co. We value your experience with iNPLASS, and your insights are instrumental in making our platform even better. Thank you for being part of our community! RV Rakesh V. Principle Consultant Information Technology and Services Used the software for: 6-12 months ### "Revolutionizing Hospitality: A Review of iNPLASS's Innovative Solution" February 27, 2024 5.0 Pros 1\. Innovative solution. 2. User-friendly 3. Ease staff coordination. 4. Great reporting system to understand the guest/ staff analytics and insights. 5. Incredible guest app experience. Cons Limited customization is only allowed in the application. Review Source Response from iNPLASS March 14, 2024 Rakesh, Thank you for your insightful review of iNPLASS! We're thrilled to hear that you find our hotel management solution helpful. Your feedback on our user-friendly interface, staff coordination, reporting system, and guest app experience is greatly appreciated. We're committed to providing tools that enhance operations and guest experiences in the hospitality industry. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out us at info@inplass.com.  VRK Venkat Ramanan K. IT Manager Hospitality Used the software for: Less than 6 months ### "More than a Business Intelligent tool for the Hospitality Business" November 23, 2023 5.0 iNPLASS is one of the most advanced & inevitable tool for any Hotel segment and it can transform a conventional operation in to smartly managed operation. It's a must tool for every Hotel. Pros All-in-one platform for Hospitality operation & management controls. Cons Nothing as such, as it has almost everything Reason for choosing iNPLASS Not Applicable as no competitor products we've met! Review Source Response from iNPLASS December 1, 2023 Venkat Ramanan, thank you for your fantastic review! We're thrilled to hear that you consider iNPLASS more than just a Business Intelligent tool for the hospitality business. It's great to know that our platform serves as an all-in-one solution for hospitality operation and management controls. Your positive experience is truly rewarding for us. If there's ever anything specific you'd like to discuss or if you have additional feedback in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to meet your needs with iNPLASS! EH EDISA H. GUEST RELATIONS MANAGER Hospitality Used the software for: 6-12 months ### "Nice Application" March 1, 2024 5.0 Pros vey friendly user, with multilanguage flatform Cons the deferred option and the report thing should be analystic Review Source Response from iNPLASS March 4, 2024 Edisa, thank you for your review of iNPLASS! We value your input and are committed to providing a great experience with iNPLASS! We're pleased to hear that you find our application nice and user-friendly, with a multilingual platform. Enhancing the deferred option and making reports more analytical are important considerations for us as we continue to improve our platform. Your feedback helps us prioritize our efforts. If you have any further suggestions or if there's anything else you'd like to see improved, please feel free to share.  JJC Joylyn Jane C. Hotel Receptionist Hospitality Used the software for: Less than 6 months ### "User Feedback" February 26, 2024 4.0 It’s quite helpful. It will be better if the requests and complaints are all input. Pros It eases the load of procedures we may have taken if the app is not used. Cons The check-in and check-out options. It is hard to check out guests. It will be easier if when we request a check out from the housekeeping, it will also be automatically checked out in the system so when we check in another guest, the guest will not see that the room is already occupied when it was not able to check out and we don’t have to look for the room number and check it out. Review Source Response from iNPLASS March 3, 2024 Joylyn Jane, Thank you for your detailed review on iNPLASS! We're pleased to hear that our app eases the load of procedures for you. Regarding your feedback on the check-in and check-out options, we appreciate your insights. We'll make sure to pass this suggestion along to our development team for consideration. We're constantly working to improve our guest experience & hotel management platform, and your feedback helps us prioritize our efforts. If you have any more suggestions or specific features you'd like to see, please feel free to share at info@inplass.com. Thank you for being part of our community! SA Sheen A. Receptionist Hospitality Used the software for: Less than 6 months ### "inplass implementation" November 24, 2023 4.0 "The INPASS system has proven to be invaluable, not only for our current operations but also for its potential in monitoring and managing future, present, and past guest requests. The system's user-friendly interface and robust features have significantly enhanced our ability to provide efficient and personalized service to our guests." Pros I believe that INPASS will continue to play a crucial role in elevating our guest services, ensuring a seamless experience for both our guests and our team. Cons cant apply multiple request in one room, Review Source Response from iNPLASS December 1, 2023 Thank you for your positive feedback, Sheen! We're thrilled to hear that you believe iNPLASS will play a crucial role in elevating your hotel management & operations ensuring a seamless experience for both guests and your team. We appreciate your input regarding the ability to apply multiple requests in one room. Your feedback is invaluable as we continuously work on improving iNPLASS. If you have any more suggestions or specific features you'd like to see, please feel free to share on info@inplass.co. Thank you for choosing iNPLASS! OA Osama A. IT Manager Hospitality Used the software for: I used a free trial ### "Easy and simple interface for guest and hotel users" September 20, 2023 5.0 Pros Simple interface and easy to understand the system and deal with it And we can use it for our guest and our department communications And we can use in PC and mobile. Cons Nothing so far. All features am using are good Review Source Response from iNPLASS December 1, 2023 Osama, thank you for taking the time to share your experience with iNPLASS! We're thrilled to hear that you find our interface simple and easy to use for both guests and hotel users. It's fantastic that our system facilitates smooth communication between departments. We're also glad to know that iNPLASS works seamlessly on both PC and mobile devices for you. If you ever come across any suggestions or feedback in the future, please drop an email on info@inplass.co. We appreciate your support! IA Islam A. Operator Hospitality Used the software for: Less than 6 months ### "Very easy to use and very helpful " March 1, 2024 5.0 Pros The way how to show the request when working Cons Guest can use for request ,so there is a lot of options Switched from [Merit for Life Science GxP Documents](https://www.capterra.com/p/253539/Merit-for-Life-Science-GxP-Documents/) Moving to another company not using GXP Review Source Response from iNPLASS March 4, 2024 Thank you for your positive review and feedback on iNPLASS! We're delighted to hear that you find our platform easy to use and helpful.  We appreciate you choosing iNPLASS and for sharing your experience with us. Hope our Guest Management Solution has helped improve guest experience for you. If you have any more feedback or suggestions in the future, feel free to reach out. We're here to support you! cC chanuri C. Reservation Officer Hospitality Used the software for: Less than 6 months ### " iNPLASS review" March 3, 2024 3.0 Its really good and we are looking forward to work with it for longer period. Pros Its easy to use and we do not have to do all things manually Cons until we are getting used to it its lil bit time consuming. Review Source Response from iNPLASS March 4, 2024 Thank you for your review, Chanuri! We're thrilled to hear that you find iNPLASS easy to use and appreciate the automation it provides, reducing the need for manual work. We understand that there may be a learning curve initially, but we're glad to hear that you're getting used to it. Your feedback is valuable as we strive to make iNPLASS more user-friendly and efficient. We're excited to continue working with you and are committed to providing a great experience.  RO Raquel O. Executive Housekeeper Hospitality Used the software for: Less than 6 months ### "Inplass review" September 16, 2023 5.0 It was great Pros The reports is really helpful for us for out documentation Cons Request from the guest cannot select multiple. You need to input one by one or either write in the comments Review Source Response from iNPLASS November 28, 2023 Thank you for sharing your feedback! We're thrilled to hear that our reports are valuable for your documentation. Regarding the multiple selection issue, we appreciate your input and will consider it for future updates to enhance the user experience. Your insights help us improve, and we're committed to delivering an even better experience with iNPLASS. Regards, Team iNPLASS. ID Ivo D. FOM Hospitality Used the software for: Less than 6 months ### "Excellent Platform for guest " March 1, 2024 5.0 Pros User Friendly and easy accessible to the team members Cons nothing least as in particular for the person who is accessing. Review Source Response from iNPLASS March 4, 2024 Ivo, Thank you for your review of iNPLASS! We're thrilled to hear that you find our platform excellent for managing guest. Your feedback is valuable to us as we strive to provide the best experience for our users. If you ever have any suggestions or if there's anything specific you'd like to see improved, please don't hesitate to reach out. CD Clinton D. Fnb manager Food & Beverages Used the software for: Less than 6 months ### "Inplass improved inter dept communication" September 26, 2023 5.0 Guest relation and staff communication Pros Fnb point of view very easy to track floor operation and staff communication even though you are not on duty Cons Guest reviews can be added and rest everything is ok as still new in product Review Source Response from iNPLASS December 1, 2023 Thank you for your valuable feedback on how iNPLASS has improved inter-departmental communication! We're thrilled to hear that from an F&B perspective, you find it easy to track floor operations and staff communication. Regarding your suggestion about adding guest reviews, we appreciate the input. Rest assured, we are continually working on enhancing our features, and your feedback is incredibly helpful. As you continue to explore iNPLASS, if you have any more thoughts or suggestions, please feel free to share on info@inplass.co. We're here to support your experience and ensure it aligns perfectly with your needs. Thank you for choosing iNPLASS! AN Ashish N. Housekeeping supervisor Hospitality Used the software for: Less than 6 months ### "Amazing app " January 8, 2024 5.0 I got a good experience through this app and got a knowledgeable of implass Its very help full Pros Its help to do request on time and as well as we can track our request staus and help to solve complaints Cons I hope to this application should take one more step for much better performance Review Source JR Jennifer R. Fnb coordinator Hospitality Used the software for: Less than 6 months ### "Excellent Apps" September 26, 2023 5.0 Pros All in one application with designed reports in place for a clear visibility of the operations Cons Nothing to my notice works very well. Review Source Response from iNPLASS December 1, 2023 Jennifer, thank you for your wonderful feedback! We're thrilled to hear that you appreciate iNPLASS as an all-in-one hospitality application and find the designed reports helpful for clear visibility of operations. Your satisfaction is our priority, and we're glad to know that everything is working well for you. If you ever have any questions or if there's anything specific you'd like assistance with in the future, feel free to reach out. Regards, Team iNPLASS. JT Justin T. HSE Manager Hospitality Used the software for: 6-12 months ### "Comments and Suggestions" March 1, 2024 4.0 Pros Communication is easy, Can upload images Cons Photos take more time to upload, need to put your thoughts Review Source Response from iNPLASS March 4, 2024 Justin, Thank you for your feedback on iNPLASS! We're glad to hear your experience with iNPLASS. Regarding your comments on photo upload speed and the need to put your thoughts, we understand the importance of efficiency and clarity. We're constantly working to improve our platform, and your feedback is invaluable in helping us prioritize enhancements. We're committed to providing a seamless experience for our users and appreciate your input! ZF Zahra F. Guest Relations Hospitality Used the software for: Less than 6 months ### "Excellent " September 20, 2023 5.0 Enhancing guest stay level and very cost effective Pros User friendly application, multi-lingual platform for guest. Reports in place Cons Nothing negative, it's a great solution filling in the gaps. Review Source Response from iNPLASS November 28, 2023 Hi Zahra, Thank you for sharing your feedback! We're delighted to hear that you find iNPLASS user-friendly and easy to use. It's fantastic to know we're filling in the gaps for you. If you ever have more feedback or suggestions, feel free to mail us on info@inplass.co. We're here to make iNPlASS even better for you! MW Mina W. Duty manager Hospitality Used the software for: I used a free trial ### "Great application " November 23, 2023 5.0 Pros A great application assist hotel management to generate analysis and figures about hotel performance. Cons Still on trial and hope to start use the app soon Review Source Response from iNPLASS December 1, 2023 Mina, thank you for your positive review! We're delighted to hear that you find iNPLASS helpful in hotel management & operations. We look forward to supporting you on your journey with iNPLASS. If you need any assistance feel free to reach out on info@inplass.co. Regards, Team iNPLASS AJ Archit J. Assistant IT Manager Hospitality Used the software for: I used a free trial ### "Good online software" September 25, 2023 5.0 Pros Software is good. and will contact if management decides to connect our operations online over the system. Cons Nothing. everything was good on demo. will connect if we plan to get our operations online on system in future. Review Source Response from iNPLASS December 1, 2023 Archit, thank you for sharing your thoughts on iNPLASS! We appreciate your positive feedback from the demo. If and when your management decides to connect your operations online through our system, we'll be more than happy to assist with the transition. We look forward to the possibility of working together to streamline your operations with iNPLASS! Regards, Team iNPLASS Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.