# Titan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Titan the right Document Control solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265359/Titan/reviews --- Titan 4.7 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Titan Ease of use 4.3 Customer Service 5.0 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Peter M. Group Head of Compliance & Production Environmental Services Used the software for: 2+ years ### "Titan review September 2022" September 20, 2022 5.0 The Titan system is proving to be invaluable to our business, we are looking to expand the system to other sites within our group in 2023, which i am sure will enable closer control & management of assets & training, i expect the system to play a pivotal role when we begin the journey to ISO 14001 accreditation for our sister site. Pros the system has had a significant impact across the group, all managers/users have access to up to date information via the easy to use dashboard, with users having individual alerts & notifications specific to there requirements, with reminders set for action which the administrator can monitor remotely. as i am finding my way around the system as a new administrator customer service and help are key elements, service & assistance are always prompt when required. Cons as a new administrator i am still getting used to the system, up to this time i have found little if any areas for improvement Reason for choosing Titan as above i was not involved in the purchase and set up of the Titan system Review Source Response from Mark1 Business Systems September 22, 2022 Hi Peter, thank you for taking the time to leave us a review, we really appreciate it. HJ Hayley J. Project Manager Furniture Used the software for: 2+ years ### "Titan Review" August 4, 2022 5.0 Pros Titan is a great piece of software that enables the business to maintain its management system and achieve continued compliance with business objectives and procedures. Provides complete visibility for staff certification and training. Notifies actions required 30 days prior to an end date which enables good planning. Cons This is not really a con. The Software has recently had an update (for the better) therefore to perform actions took a little longer as navigating around a new system takes time to learn. Review Source Response from Mark1 Business Systems August 8, 2022 Hi Hayley, thank you for taking the time to leave us a review, we really appreciate it. SM Sam M. Senior Client Relationship Manager Alternative Dispute Resolution Used the software for: 2+ years ### "Review" August 9, 2022 4.0 Positive, however integration into existing systems may obsolete requirement. Pros Audit centralisation. Action Management. General centralisation of information. Use at external audit. Cons No negatives to mention at the moment... Reason for choosing Titan Titan is the only management system that we considered. Review Source Response from Mark1 Business Systems August 12, 2022 Hi Sam, thank you for taking the time to leave us a review, we really appreciate it. DR Debbie R. Operations Manger Mechanical or Industrial Engineering Used the software for: 2+ years ### "Excellent system - keeping our business compliant " August 3, 2022 5.0 Excellent, Mark One uploaded everything once approved and keep the audits up to date. when we have our ISO audit, everting is up to date and very easily accessible to show the auditor. Pros Its a no fuss system all documents in one location, everything is in a logical place, easy to find and in PDF so easy to forward on. Cons Completing actions can be tricky if you don't follow the process and save when needed - Mark One are very helpful with phone help! Review Source Response from Mark1 Business Systems August 8, 2022 Hi Debbie, thank you for taking the time to leave us a review, we really appreciate it. OC Oliver C. MD Oil & Energy Used the software for: 2+ years ### "Brilliant and effective cloud-based Quality Management System" September 7, 2022 5.0 99.9% positive - and great support team to keep us on track. Pros We have been using TitanQMS for over 10 years. It is a brilliant system that suits our quality management needs very effectively - a very useful resource for document control of all our processes and procedures; for managing all of our audits, complaints (not many), risk, objectives and training. Very easy to access and create new records - very easy for regular audits and reviews. AND our external ISO auditor likes it too! Cons Since the upgrade, we are missing the ability to print reports, our complaint forms. Reason for choosing Titan We were recommended Titan by an associate. Review Source Response from Mark1 Business Systems September 15, 2022 Hi Oliver, thank you for taking the time to leave us a review, we really appreciate it. HP Helen P. Administrative Executive Computer Software Used the software for: 2+ years ### "Titan " August 5, 2022 5.0 We're keeping on top of our business and maintaining the quality of our systems, which reflects in our kitemark accreditation every year. The Titan team have been fantastic from the day it was implemented to the regular Audits they help with throughout the year. Pros I like that we can keep track of our Assets and are alerted to anything coming up and due. Any changes and improvements to the business are recorded and monitored via the regular Audits, which keep the management team aware. Cons When adding history to the service records on the assets, the fields could be larger and clearer. Review Source Response from Mark1 Business Systems August 8, 2022 Hi Helen, thank you for taking the time to leave us a review, we really appreciate it. BW Barbara W. Administrator Oil & Energy Used the software for: 2+ years ### "Titan is a useful tool that holds lots of information at your fingertips" August 3, 2022 4.0 Pros I think once your get the hang of it; how to input information or documents it is mainly straightforward. I find it useful that all the information you need as an administrator is all in one place, at your fingertips. Reminders to update coming through via email is also very useful as it's easy to forget to check, especially if you don't use it every day (Having said that, this is currently not working) Cons When I started using the first version we had it was mostly a case of learning how you went along. This, for example, meant that sometimes duplicates of documents such as asset certification or training records were produced and I was unable to delete one and that's still the case, I think. Also, I don't think that 'American-style' spellings should be used, perhaps it's just in this review request, but to me it doesn't look good. Read your Tips for Writing Reviews Review Source Response from Mark1 Business Systems August 8, 2022 Hi Barbara, thank you for taking the time to leave us a review, we really appreciate it. NB Nicola B. HR & Quality Manager Construction Used the software for: 2+ years ### "Titan Review" August 3, 2022 5.0 Pros Titan is very useful for managing our Quality Management system and ensuring we remain compliant with ISO9001. It is simple to use and update. The dashboard alerts you to actions that require attention. Cons The email alerts for actions which are due is currently not working but I understand this is being looked into and resolved. When these work they are very useful. Review Source Response from Mark1 Business Systems August 8, 2022 Hi Nicola, thank you for taking the time to leave us a review, we really appreciate it. LR Lesley R. Operations Manager Insurance Used the software for: 2+ years ### "'New' Titan" August 5, 2022 4.0 Pros The 'new' Titan system is much easier to read and understand and the 'dashboard' tells you exactly what you have outstanding at a glance. The headings are shown down the left hand side, easy to read and have links to show outstanding items and documents - much easier than the previous version. Cons Not had any issues with the new version of the software. Review Source Response from Mark1 Business Systems August 8, 2022 Hi Lesley, thank you for taking the time to leave us a review, we really appreciate it. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.