--- title: "Zenvia Customer Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zenvia Customer Cloud Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/265368/Zenvia-Conversion/" page_type: "product" language: "en" --- # Zenvia Customer Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zenvia Customer Cloud ## What is Zenvia Customer Cloud? Zenvia Customer Cloud is a cloud-based platform that centralizes customer communications, data, and automation across the full customer journey. Businesses use it to manage interactions through channels like WhatsApp, SMS, email, webchat, and voice from a single interface. The platform supports marketing campaigns, customer service, sales, and post-sale engagement. Teams can build automated conversation flows, track customer data, and monitor performance through unified dashboards. Zenvia Customer Cloud is best suited for small, midsize, and large businesses in retail, education, insurance, finance, health, and construction that need to manage high volumes of customer interactions across multiple channels. ## What is Zenvia Customer Cloud used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 359 user reviews Reviews sentiment Positive 77% Neutral 14% Negative 8% Pros & cons Streamlined client communication tools Effortless daily operation Frequent instability and errors Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zenvia Customer Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zenvia.com/&name=Zenvia Customer Cloud) ## Zenvia Customer Cloud Overview Updated September 2026 AI summary Zenvia Customer Cloud centralizes customer conversations and sales outreach for businesses of all sizes, offering multi-channel communication, chat, SMS messaging, CRM, and interaction tracking. Designed for teams needing improved client engagement and follow-up, it supports integration with WhatsApp and other digital channels. Deployment options include web, cloud, and mobile platforms, with features for automation and template management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zenvia Customer Cloud 4.1 (359) VS. [4.7 (24,195)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (359) Ease Of Use 4.6 (16,456) Value For Money 3.8 (333) Value For Money 4.5 (11,507) Customer Service 4.0 (346) Customer Service 4.4 (10,720) ## Zenvia Customer Cloud alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Zenvia Customer Cloud Overview ### What problems does Zenvia Customer Cloud solve? Zenvia Customer Cloud solves scattered customer conversations, slow lead response, weak follow-up control, and poor visibility into sales activity by centralizing WhatsApp and digital inquiries, routing contacts across agents, and organizing client data. Sales teams, customer support agents, supervisors, and distributed commercial departments benefit most from faster service and better conversion tracking. Answer based on 173 reviews Overview ### Which roles and teams benefit most from Zenvia Customer Cloud? Zenvia Customer Cloud is most used by executives, sales leaders, marketing teams, and customer-facing staff who need to centralize communication and improve response speed. CEOs, owners, and directors use it for visibility into customer engagement, while managers, sales teams, and service agents rely on it to automate outreach, manage leads, and support daily conversations. Answer based on 359 reviews Overview ### What company size and industries is Zenvia Customer Cloud built for? Zenvia Customer Cloud is built for businesses of all sizes, with strongest adoption among small businesses at 77%, especially in Automotive at 19%. It also serves midsize companies at 14% and enterprises at 8%, with additional use across Retail at 9% and Real Estate at 5% for customer engagement through WhatsApp and chatbots. Answer based on 359 reviews Features and Usability ### What are the key features of Zenvia Customer Cloud? Zenvia Customer Cloud includes core multi-channel messaging through WhatsApp, email, and social channels, plus shared inbox management, conversation transfers, and canned responses for customer service teams. Differentiating features include chatbot automation with human handover, lead management with tagging and routing, API integrations, and real-time analytics for tracking response times and sales activity. Answer based on 169 reviews Integrations ### Which third-party tools and platforms does Zenvia Customer Cloud integrate with? Zenvia Customer Cloud integrates with WhatsApp, Messenger, Meta for Business, Salesforce Platform, Shopify, PayPal, and Zapier. Reviewer feedback centers on WhatsApp and also mentions Facebook and Messenger connections, while the catalog adds CRM, ecommerce, payments, and automation options for broader third-party connectivity. Answer based on 125 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zenvia Customer Cloud? Zenvia Customer Cloud is easy for most end users to learn, and reviewers say sales and marketing teams often get comfortable quickly with minimal training. Admins and teams with more complex business needs may need more time. Training is available through live online sessions, webinars, videos, and documentation. Answer based on 17 reviews Getting Started and Support ### What customer support options does Zenvia Customer Cloud offer, and how do users rate the experience? Zenvia Customer Cloud offers FAQ/forum resources, a knowledge base, and chat support. Users often describe support as responsive, helpful, and able to resolve issues quickly, with some noting useful guidance materials. Others report slow replies during outages, inconsistent follow-up, and delays that can affect time-sensitive customer operations. Answer based on 209 reviews Security ### How does Zenvia Customer Cloud handle data security and access control? Zenvia Customer Cloud uses administrator roles, internal roles, multiuser access, shared inboxes, and API-based integrations to control how teams access customer conversations and data. Reviewers also mention customer privacy, supervision, and monitoring features. Some note access limitations for admins and users, deleted-user recovery gaps, and restricted historical data exports. Answer based on 30 reviews Features ### What features does Zenvia Customer Cloud offer? Zenvia Customer Cloud supports multichannel customer conversations, lead management, reminders, templates, tags, attachments, and sales workflow tracking. Sales and support teams often like the simple, WhatsApp-style interface and customization options, but some businesses want better search, easier editing, more flexible templates, smoother navigation, and stronger industry-specific features. Answer based on 64 reviews ## Who uses Zenvia Customer Cloud? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined client communication tools 83% positive reviews out of 46 Most reviewers indicate client support features enable fast responses, organized follow-up, and effective client management. Frequent instability and errors 85% negative reviews out of 27 Most users comment bugs and issues cause connection failures, system crashes, and unreliable platform stability. Effortless daily operation 85% positive reviews out of 39 Most users report ease of use enables quick onboarding, intuitive navigation, and efficient daily business management. Intuitive and adaptable interface 91% positive reviews out of 23 Most reviewers describe the user interface as clear, visually simple, and easy for teams to navigate. ## Features AI summary Based on 4,339 Virtual Assistant reviews Capterra reviewers point to these as the top features buyers look for in customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Zenvia Customer Cloud supports all three of the features reviewers rank highest: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage conversations across channels, respond to customers through their preferred messaging methods, and keep communication more consistent, allowing teams to improve responsiveness and deliver a better customer experience. SMS Messaging 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Send messages via SMS Chat/Messaging 4.1 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 3.5 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reporting/Analytics 3.0 (22) 54.55% of 22 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Chatbot 3.7 (11) 90.91% of 11 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Zenvia Customer Cloud 31 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales Teams/Organizations: Caters to sales teams - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 3.8 (359) 3.8 Based on 359 reviews ## Pricing Value for money 3.8 (333) Free Version Software Plan $0.00 Value for money 3.8 (333) 3.8 Based on 333 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (346) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (346) 4.0 Based on 346 reviews ## User reviews Overall rating 4.1 Based on 359 reviews Filter by rating 5(158) 4(119) 3(52) 2(16) 1(14) Mentioned topic Sorted by most recent HJ Herver J. Jefe Sistemas Construction ### "Caro para un servicio básico y mal soporte" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 30, 2025 En general su punto debil es el soporte, cuando la plataforma falla hay que esperar varios dias para una solución, ahora que cambiaron los planes aparte de malo se vuelve caro Pros Cumple con lo basico, unificar canales de conversacion, interfaz limpia y sencilla, los reportes son faciles de leer. Cons Ahora que actualizaron la plataforma despues de 5 años, resulta que los precios por mensaje que ofrecen basicamente son solo para Brasil, si eres de otro pais el costo es muy elevado, mas del 1000% comparado con otras plataformas, el soporte tecnico es demasiado lento y tiene que esperar uno lidiar primero con un bot para que asigne un ticket y de ahi esperar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. kwandile Mabutho K. Reviewer Accounting ### "Zeniva Conversion " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 6, 2024 Pros Its a great tool when it comes to assisting in communication with international people Cons The live chat cost more when using data connection Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jorge M. Operations Associate Financial Services ### "Feature lacking CRM with bad customer support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 November 28, 2023 Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere. Customer service is also very bad. Pros The chatting feature is actually pretty good. The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service. Cons Aside from real time messaging, Zenvia lacks most other features that make CRM a good investment. It has little to no data on conversations, badges or labels are extremely hard to manage. Customer support is terrible and hard to get a hold of. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Thayna D. Empresária Restaurants ### "Avaliação da ferramenta Zenvia" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 5, 2023 Recomendo muito pra qualquer empresa que quer melhorar a comunicação com os clientes. É top demais! Pros Enviar mensagens para meus clientes do jeito que eu quiser é moleza com o Zenvia Conversion. Além de ser super fácil de usar, a plataforma também tem várias opções de comunicação, tipo SMS, WhatsApp e e-mail, então dá pra alcançar meus clientes de tudo quanto é jeito. Mas não para por aí, a integração com os outros sistemas que eu já uso faz tudo ficar ainda mais rápido e automático. Cons A ferramenta tem me ajudado muito, apenas gostaria de ter um layout um pouco melhor, mas não é nada comparando com os benefícios que o programa me traz. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lorena C. Agente proactivo Consumer Services ### "Experiencia zenvia linea posventa MADIAUTOS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 28, 2023 Ha sido buena con el proceso de manejo de clientes. Pros Lo eficaz de guardar historiales de conversación Cons Que al agregar un cliente de forma Carga manual para saludarlo es necesario utilizar una plantilla, sería práctico si no se tiene un perfil administrador, el perfil de usuario se pueda clasificar la cantidad de mensajería que ingresa por mes Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Para tener una panorámica de los clientes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Claudio C. CEO Health, Wellness and Fitness ### "Where is the support team?" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 21, 2023 No support after 20 days. No access available. Mobile and Web funcionality with erroresI can't even access with my all users. No comments... Pros nothing. Reasons for choosing Zenvia Customer Cloud Because it allows access. I mean, because Zenvia says: you can use our platform. But it can't even be used.Automatic messageFacebook leads integrationApp mobile. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JL Jesus Leonardo P. Gerente Comercial Outsourcing/Offshoring ### "Buena Herramienta para atención al cliente!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 12, 2023 Es buena pero se que pueden mejorar! Pros La Facilidad de que nos contacten los clientes que provienen de nuestras campañas en todas las redes sociales. Cons 1\. Por la falta de contacto físico con los clientes, nos gusta ser muy amables y cordiales en el lenguaje escrito para ello hemos solicitado el poder usar "stikers" pero no dan respuesta!2. Son extremadamente demorados para la atención de soporte técnico. Ejemplo: solicité un ajuste desde el \[contenido sensible oculto\] y hoy \[contenido sensible oculto\], aún no me han respondido. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Adviser Information Technology and Services ### "El mejor Software para llevarla administracion de tu canal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2023 Me gusta mucho por que me facilita mis tareas diarias, es simple, sencillo y no tuve que batallar para aprender a usarlo, basto con solo 1 hora para poder entender como funcionaba y usarlo como todo un profecional Pros La facilidad que tiene para usarse, es una herramienta tan simple y sencilla, pero con unas herramientas tan poderosas, que te facilitan llevar la gestion del canal sin ninguna dificultad, todo es sumamente visual y todo se resuelve con unos clics. Cons En ocaciones no llegan algunas notificaciones de las conversaciones asignadas, pero sucede muy raramente. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Andreia V. Coordenadora Health, Wellness and Fitness ### "Salvação" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 4, 2023 Pros A praticidade e a capacidade se ter vários pontos de acesso. Cons Algumas necessidades de nosso dia a dia não podem ser adaptadas pelo Zenvia. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS juan sebastian M. bogota Automotive ### "producto de garantia " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 3, 2023 Pros que tiene facil manejo para el bueno manejo de cliente Cons que tiene mucha falla durante la operacion Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Zenvia Customer Cloud](https://www.capterra.com/compare/180345-265368/WhatsApp-vs-Zenvia-Conversion)[Slack vs Zenvia Customer Cloud](https://www.capterra.com/compare/135003-265368/Slack-vs-Zenvia-Conversion) [LiveAgent vs Zenvia Customer Cloud](https://www.capterra.com/compare/102188-265368/LiveAgent-vs-Zenvia-Conversion)[Tidio vs Zenvia Customer Cloud](https://www.capterra.com/compare/144040-265368/Tidio-Chat-vs-Zenvia-Conversion)