# Page 15 | Zenvia Customer Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Zenvia Customer Cloud the right Customer Communications Management solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/265368/Zenvia-Conversion/reviews

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Zenvia Customer Cloud

4.1 (359)

[View alternatives](https://www.capterra.com/p/265368/Zenvia-Conversion/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Zenvia Customer Cloud

## Showing most helpful reviews

Showing 351-359 of 359 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Mauro L.  
Presidente  
Education Management  
Used the software for: 6-12 months

### "Buen Servicio"

January 25, 2021

4.0

En general funciona bien. Quisiera en el futuro cercano poer integrar el servicio con mi plataforma administrativa.

Pros

\- Siemrpe estan dispuestos a resolver los inconvenientes.

Cons

\- A veces se demoran en conseguir una solucion, pero siempre estan realizando el seguimiento.

Review Source

TN

Tamara N.  
Analista de Performance  
Automotive  
Used the software for: Less than 6 months

### "Um bom sistema"

May 14, 2020

5.0

Pros

Fácil de usar, é dentro da API oficial do WhatsApp

Cons

O suporte anda muito demorado, e poderia ter mais funcionalidades

Review Source

Response from Zenvia

October 15, 2021

Thank you Tamara! You left your review last year, we've improved a lot since then. Now we have more features and our support system has improved the time of response for 4 hours for Pro Plan and up to 24 h for Basic Plan. We always count on your valuable feedback to keep on improving.

MB

Marcus B.  
Sócio proprietário  
Marketing and Advertising  
Used the software for: I used a free trial

### "Eu gostei muito"

January 27, 2021

5.0

Pros

Bem fácil e útil para equipe de vendas de campo

Cons

O custo de envio ativo pelo whatsapp dificulta a implantação

Review Source

CB

Christophe B.  
CDO  
Furniture  
Used the software for: Less than 6 months

### "Customer funnel for furniture selling"

January 27, 2021

5.0

Pros

Software easy to use, a lot of functionalities over Whatsapp conversation, and a wide options of integrations

Cons

Depends on Facebook activation over a unfriendly process, so possibly have to wait a long time before activation

Review Source

JP

Jorge P.  
Director Operativo  
Marketing and Advertising  
Used the software for: I used a free trial

### "muy intuitiva herramienta"

March 29, 2021

5.0

má de una persona solucionando dudas

Pros

muy práctica y muy sencilla de usar, nos gustaría ser distribuidores oficiales en Morelia

Cons

solo usamos la versión de prueba,así que no vimos má de su potencial

Review Source

MH

Monaliza H.  
Gerente  
Retail  
Used the software for: Less than 6 months

### "Usabilidade"

July 28, 2021

4.0

Boa

Pros

A relação que podemos ter com a conferencia de atendimento com a equipe de vendas e cliente.

Cons

Valor, recursos que ainda faltam, Suporte mais rápido.

Reason for choosing Zenvia Customer Cloud

Atendimento dos consultores e gerentes.

Review Source

MR

Marcelo R.  
Comercial  
Computer Software  
Used the software for: I used a free trial

### "Uso del Sofware"

April 5, 2021

3.0

aun no la experimento

Pros

Aun no puedo implementar el sistema se me ha hecho complejo y no tengo feed back

Cons

No hay suficiente o facil de encontrar informacion de su uso

Reason for choosing Zenvia Customer Cloud

es una nueva opcion de marketing digital

Review Source

yR

yusley R.  
Administrador  
Construction  
Used the software for: I used a free trial

### "Sirena"

March 24, 2021

4.0

Solo utilice 1 dia de la prueba gratuita

Pros

No fue facil utilizar la aplicacion, solo utilizamos el periodo de prueba

Cons

pueden mejorar la implementacion y socializacion es muy dificil para la mipyme

Review Source

jM

jorge M.  
director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "jorge"

March 29, 2021

4.0

could use it because of what i mentioned above

Pros

the different functions that the app had

Cons

pricing and functionality like synchronizing facebook with sirena

Review Source

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