# Access Granted Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Access Granted Systems the right Club Management solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265386/Access-Granted-Systems/reviews --- Access Granted Systems 4.9 (30) [View alternatives](https://www.capterra.com/p/265386/Access-Granted-Systems/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Access Granted Systems Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews TR Trina R Director of FinanceRecreational Facilities and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Using this system helped tremendously with non member access as well as missing guest fee revenue.“ July 11, 2025 TR Trina R Director of FinanceRecreational Facilities and Services, 201 - 500 employeesUsed the software for: More than 2 years. “The only complaint I could have is that there is no way to integrate with the clubs management software ( Jonas).“ July 11, 2025 DS Dionna C. S General ManagerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “Our experience with the system has been very good, as it has allowed us to keep a good control on the community pool access, use and policing.“ June 28, 2024 KT Katie T Property ManagerReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “They provide fast and friendly customer service whenever you have any questions, issues, etc.“ July 10, 2024 CW Christina W Community AdministratorRecreational Facilities and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Access Granted is very user-friendly for homeowners to sign up for the pool an receive their pool passes.“ June 27, 2024 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use XA Xainab A. Assistant Real Estate Used the software for: Less than 6 months ### "Assistant Property Manager " October 24, 2024 5.0 It was very easy to navigate residents' access, requests-Smart phone friendly. Pros Easy Access. I was able to review portal when I am away from desk using my phone Cons The training was a little different than what we experienced. Review Source JM Jeff M. President Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product for HOAs and Pool Management" July 24, 2024 5.0 Pros Quality product and amazaing customer support Very easy to use, mostly easy to manage Cons A bit of manual labor to "move" new people over Customizable Switched from [PoolPass](https://www.capterra.com/p/168618/PoolPass/) Cost was better, tech interface was better, with more options for half the price. Review Source KT Katie T. Property Manager Real Estate Used the software for: Less than 6 months ### "Excellent customer service" July 10, 2024 5.0 Pros They provide fast and friendly customer service whenever you have any questions, issues, etc. Cons There wasn't much we don't like about Access Granted. Reason for choosing Access Granted Systems Other property managers have used Access Granted and they came highly recommended. Review Source GB Grace B. Aquatics Manager Facilities Services Used the software for: Less than 6 months ### "Treesdale Community Center Pool Pass Review" July 16, 2024 5.0 We really enjoy using Access Granted Systems! We will likely be continuing next year. Pros It's great that we are able to check our residents in, keep track of the daily attendance, and go back and export the data for our Bather Load tracking sheets. Cons The only issue we've had is with our wifi. We have been having lots of issues with our wifi, so sometimes it means that we cannot use AGS. Switched from [Omnify](https://www.capterra.com/p/149645/Omnify/) No longer used the system after covid, but needed a new system. Review Source DCS Dionna C. S. General Manager Facilities Services Used the software for: 2+ years ### "The Access Granted Systems Review" June 28, 2024 5.0 Our experience with the system has been very good, as it has allowed us to keep a good control on the community pool access, use and policing. Pros The Access Granted Systems application is a great addition to our team, and it allows us to provide a smooth pool pass process for our residents. Cons The mobile application did pose some difficulty for a few of our residents, but we were able to assist and get them through it. Reason for choosing Access Granted Systems N/A Review Source LG Laura G. Community Manager Management Consulting Used the software for: 2+ years ### "Amenity Access Tracking" July 15, 2024 5.0 Pros The program is easy to use and provides daily attendance records as well as the ability to activate and deactivate memberships, which is critical. The program also allows us to manage our short term rental guests' access to the community amenities. Cons I honestly do not have any cons to report. Reason for choosing Access Granted Systems N/A Review Source JL Jen L. Senior Portfolio Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Pool Management Software" June 27, 2024 5.0 Fantastic experience. So exited to have found this company! The ease of using the software and being able to track the pool usage has been instrumental. Pros The simplicity of the software. Very easy to navigate. Customer Service is fantastic! We tested the software at one facility and like it so much that we rolled it out to three more facilities. Cons I wish it was easier to locate an application by name or be able to sort the email addresses in alphabetical order. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We were seeking an electronic pool pass. Review Source DS Danielle S. Resident Relations Manager Real Estate Used the software for: Less than 6 months ### "not applicable" August 26, 2024 5.0 Wonderful experience, easy to learn process happy with the outcome! Pros Smooth transition from physical passes to digital passes. Easy to learn the process and great help from Adam Nagy! Cons I had several pool members say that they did not like that they couldn't see how many guest passes they had. Review Source MQ Michael Q. Community Manager Management Consulting Used the software for: 2+ years ### "Westfield Terra" July 11, 2024 5.0 I think this program is great for all pools or member accounts. Pros The website is easy to use and the scanning of member accounts is a breeze. Cons I can't filter on the program all users that have certain criteria: IE expired tags, suspended accounts. Review Source LJ Londen J. Administrative Assistant Management Consulting Used the software for: 1-2 years ### "Pool Portal" July 10, 2024 5.0 Pros Support tickets are taken care of asap. Cons The ability to search homeowners could be better. Review Source TR Trina R. Director of Finance Recreational Facilities and Services Used the software for: 2+ years ### "Great system for a private club!" July 11, 2025 5.0 We are so glad we reached out 3 years ago to partner with Access Granted Systems. We weren't sure of what to expect but this has been great for us! Pros The customer service was fantastic. Anytime we had questions or issues, there was someone to quickly help to resolve. All systems were very user friendly. Using this system helped tremendously with non member access as well as missing guest fee revenue. Cons The only complaint I could have is that there is no way to integrate with the clubs management software ( Jonas). However, there are many reports available in order to upload the data for fee billing purposes. Review Source CY Cherelle Y. Administrative Assistant Real Estate Used the software for: 1-2 years ### "Great company & great employess" July 8, 2025 5.0 Overall, I have had a great experience with Access Granted Systems. It has made pool season very easy. It's easier to track pool passes and if I have any questions, there are a ton of resources. Pros The system is very easy to use. Whenever I have an issue or a question, I get a prompt response. It's great! Cons There isn't really anything I dislike about Access Granted Systems. The system is very user friendly. I haven't had any issues. Review Source SS Shelly S. President of Board of Directors Civic & Social Organization Used the software for: 1-2 years ### "Swim Season is Easier Now!" July 11, 2025 5.0 This is our second year to use it. \[sensitive content hidden\] understood our concerns as newbies and also when we needed updates to start the second season. Every community pool situation is different and AG offers many options to work within each neighborhood's system. I would definitely recommend this system Pros \[sensitive content hidden\] always answers our questions quickly and completely. He seems to anticipate our issues before we know they could become issues. Issues being the fact that the system is relatively new to our association. Cons I can't come up with a 'dislike'. Our one issue is simply getting the lifeguards up to speed on the system but our office is not in charge of that, the pool company is. Review Source SD Stephanie D. treasurer Recreational Facilities and Services Used the software for: 1-2 years ### "Very pleased" July 14, 2025 5.0 The customer service is outstanding! From the moment of my first call they were easy to reach and easy to talk to. Pros I find this system very user friendly. Easy to look up accounts, check people in and out, access how many members have entered the pool Cons It would be nice if it had the option of weekend only membership but i have found a way around that and i would also like to find a way to see which of our members ahe pictures an which dont. Review Source cK cindy K. GM Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great system, Great company to work with" July 1, 2025 4.0 My overall experience with Access Granted Systems has been great. Any time I need help with something, I know I can co9ntcat them and get a resolution in a timely manner Pros The easiness of checking in members at the pool. When the members show up, they simply show their passes and we scan them and in they go Cons Uploading the members into the system has been a trying task. I thought it would be easier than it5 is Review Source MB Maria B. Administrative Assistant Management Consulting Used the software for: Less than 6 months ### "Administrative Assistant " July 9, 2025 5.0 This has been the most simpler system we have found for our residents and for management to process passes. Looking forward to continue using Access Granted in our current properties and future ones. Pros The review process was conducted in a highly efficient and organized manner, ensuring clarity and ease throughout the season. Cons I have no complains about the system: everything worked smoothly and met expectations as a first time user. Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) The process of members signing up prior to getting to the actual application. Review Source AZ Audrey Z. Senior Property Administrator Real Estate Used the software for: Less than 6 months ### "Access Granted Systems" July 9, 2025 5.0 Access Granted Systems is the only pool pass program I use for my community association pools and it is easy to use and convenient for property management. Pros Although there are a lot of intricacies in the online system, \[sensitive content hidden\] set up an incredibly helpful virtual review which made me feel like I truly had a comprehensive understanding of the system. Cons Presently there is no option to not mail out additional guest passes if a unit owner or resident adds another pool pass to their already processed application, but I believe \[sensitive content hidden\] is already working on a way to be able to toggle that already. Review Source KF Karl F. Community Manager Individual & Family Services Used the software for: 6-12 months ### "ACCESS GRANTED A MUST HAVE!!!" October 2, 2024 5.0 Access Granted Systems has been a game-changer for our community! Since implementing their advanced access control solutions, we've seen a significant reduction in unauthorized access to our pool area. The system is incredibly user-friendly and provides us with real-time monitoring and control, ensuring that only authorized residents can enjoy our amenities. The peace of mind that comes with knowing our facilities are secure is invaluable. Their customer service team is responsive and knowledgeable, always ready to assist with any questions or adjustments we need. We highly recommend Access Granted Systems to any community looking to enhance their security and protect their amenities. Thank you, Access Granted, for helping us maintain a safe and enjoyable environment for our residents! Pros User friendly, great support from the team whenever it is needed. Cons I did not come across anything this season. Review Source ND Nicole D. Community Management Management Consulting Used the software for: 6-12 months ### "First Year Using Access Granted Systems" October 9, 2024 5.0 I enjoyed using Access Granted Systems for our pool passes this year and working with Adam. It made the season go super smooth. Pros I liked that residents created their own accounts and uploaded their own photos. It made it easy when all I needed to do was approved the account. Cons I wish users could see a running total of their guest passes on their card. Only admins can see that info right now. Review Source SC Sheffield C. HOA President Recreational Facilities and Services Used the software for: 1-2 years ### "Pool Access made Simpler" July 16, 2024 4.0 Overall it helps things look and feel professional to members Pros It helps to keep members organized and safe Cons Sometimes when scanner used it doesn't scan the codes right away may need to start again which delays entry. Review Source CU Claudia U. Portfolio Manager Real Estate Used the software for: 1-2 years ### "Satisfied with Access Granted!" July 12, 2024 5.0 Pros Website is easy to use and staff is very helpful. Cons All is working as it should and no cons to share at this time. Review Source LD Lorrie D. Owner Hospitality Used the software for: 1-2 years ### "Love this system" June 28, 2024 5.0 Positive from the beginning. The team addresses all training and concerns immediately. Easy to work with Pros Convenience and ease of use. Love this product, captures all the information necessary Cons There are no cons with this system - it is terrific Review Source CW Christina W. Community Administrator Recreational Facilities and Services Used the software for: 1-2 years ### "Access Granted is great!" June 27, 2024 5.0 Pros Access Granted is very user-friendly for homeowners to sign up for the pool an receive their pool passes. I would recommend this for any community not already using it. I have worked with other systems that take more time to process and trouble shoot. Cons Though I have received very few complaints about this, sometimes, the attachment that goes out to a patron's mobile device will need to be re-sent if it does not open, however, it is a quick fox. Review Source aV asael V. assitant Real Estate Used the software for: Less than 6 months ### "10/10 would recommend access granted" June 28, 2024 5.0 everything with Access granted is great. Makes handling pool passes great. Pros easy to use user interface and the ability to handle all applications and passes all on one website! being able to access instructions easily is also great. Cons often times when processing applications being unable to see first names of applicants becomes tricky to see which ones you have seen already Review Source WG Wendy G. Property Manager Real Estate Used the software for: 2+ years ### "Access Granted Systems is an excellent, easy to use system" September 21, 2022 5.0 Access Granted Systems is an excellent, easy to use system for resident passes and guest passes for the pool. The software is simple, the tutorials are useful to navigate the site. We recommend them and will continue to use them next year. Pros Access Granted Systems provided a website with client log in. The system is simple, easy to navigate, tutorials provided for every question, customer service for set up and questions along the way was superior. Cons Learning the various screens for getting to the information you need quickly was a process. My company would prefer monthly invoices be mailed/emailed for a written record, this system you are required to download from the site which was time consuming. Reason for choosing Access Granted Systems Simply, easy to use, direct mailing to residents to eliminate person to person contact, payments direct from residents for guest passes, we no longer had to do this in the office. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.