# eVoice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eVoice Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/265423/eVoice --- # eVoice Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eVoice ## What is eVoice? It's our mission to empower business owners with an affordable, reliable, and flexible virtual phone system. With robust features, eVoice can assist users professionally answer and route incoming business calls, making a business of any size sound like a large, established business. ## What is eVoice used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12.99 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eVoice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ookla.com/&name=eVoice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eVoice 3.3 (16) VS. [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $12.99 Per Feature, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (16) Ease Of Use 4.0 (957) Value For Money 3.0 (13) Value For Money 4.2 (780) Customer Service 2.9 (14) Customer Service 4.0 (752) ## eVoice alternatives Highest Rated [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Multi-Channel Communication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. VoIP Connection 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Automated Attendant A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules eVoice 15 features A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Telephone system that allows users to connect internally as well as place and receive external phone calls Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Digitally share screen view with others Presenter can see and hear participants and vice versa. Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 3.6 (16) 3.6 Based on 16 reviews ## Pricing Value for money 3.0 (13) Basic $12.99 Per Feature,Per Month Value for money 3.0 (13) 3.0 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (14) 2.9 Based on 14 reviews ## User reviews Overall rating 3.3 Based on 16 reviews Filter by rating 5(6) 4(3) 3(2) 2(0) 1(5) Mentioned topic Sorted by most recent CP Cynthia P. Lawyer Law Practice ### "eVoice is not reliable, they can cut off the service with no explaination and leave your business scrambling" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 30, 2023 Inadequate customer service. Funny billing. I upgraded my account, and they overcharged me and when I pointed it out they kept talking in circles before offering a refund. When my phones went out the first time November 2023, at the end of the call, the tried to upsell me products. I reminded them that I couldn't even access the products I paid for. Why would I upgrade?!?!? Cons I have been using eVoice for about 7 years. Suddenly in November 2023, they suspended my account immediately and left my business with no phone service. When I followed up they claimed there was suspicious activity on the outgoing calls so they decided to cut off all incoming and outgoing calls. I complained this was disruptive for business and asked how long it would take to restore. They said they didn't know how long and then within an hour the phones magically got turned back on. My team started searching for a replacement phone service but before we could start with a new phone service/new phone number, eVoice cut our phones off again with no explanation. We sent a bunch of emails and called, but were on hold for a long time. When we explained that we were panicked because when we called our business number a message said "this number is no longer in service", they took no immediate action to restore the phones. We can no longer rely on eVoice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WR Walter R. Owner Consumer Services ### "Worst experience and loss of revenue" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2023 My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY Pros It was not easy to set up as it took me hours to do so. Their app is also ancient. Cons My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Josh W. Owner Retail ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2022 Overall I’m happy with my time using evoice. It’s easy to use. Good quality playback on the recordings and easy to update from any device. Pros Professional voicemail and greeting when callers called. Cons I was disappointed that text messaging was an extra charge. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reasons for choosing eVoice It seemed like a more well rounded solution at a good price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Anthony D. Owner Marketing and Advertising ### "Great Value And Simple To Use! A Small Business Owners Best Friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2022 Great service that I'm very pleased with. The value and convenience of this tool are unmatched Pros The software is simple, very affordable and robust. The VOIP features are perfect for a small business owner. Cons The UI is a little outdated. But still get's the job done Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing eVoice The price and convenience of eVoice won me over. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jared L. Business Development Renewables & Environment ### "eVoice is a great business phone service for small to medium sized businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 17, 2021 eVoice has worked great for us since day 1. Easy to add new team members with their own lines. No real complaints Pros Works seemlessly with our mobile phones, so easy to plug in new hires Cons Text messaging feature can sometimes lag, but may be due to phone operating system compatibility Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DF Dairys F. Director of Business Operations Construction ### "Terrible customer support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 2, 2021 We've had phone calls routed to the \[SENSITIVE CONTENT HIDDEN\] of the company instead of live answer. We can no longer log into the main account and no one calls or emails back Pros I liked how i was able to customize it when i was able to log in Cons Once we added the live answer we were no longer able to access our account and have had countless issues. The support team either doesn't call back or are just rude and condescending when there is an issue. Good luck getting it resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Stephen P. Manager Wholesale ### "They don't offer any upgrades in features but love to update their billing instead. " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 29, 2020 Terrible Pros Pricing. afdfasfasfasfafafaffd Cons Terrible customer service and never offer any additional features as others within this industry have had for years Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Pricing, but wish I hadn't! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2020 Hello Stephen, We appreciate that you took the time to leave us some feedback as it greatly helps us to make any necessary changes to our product for you. Wishing you well, Carlos, Customer Marketing Manager ED El D. MD Health, Wellness and Fitness ### "Poor service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 18, 2020 Pros If they can’t even answer their own telephones what makes you think they can answer businesses? The answer is they did not and made a lot of fake promises Cons All above Nothing pertinent to add at all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2020 Hello, Thank you for taking the time to leave this review for us. Please know that your feedback is extremely important to us as it ensures we are aware of any necessary changes we need to make to our product for you. All the best, Carlos, Customer Marketing Manager CL Charles L. Owner Music ### "Stay Away in 2020" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 17, 2020 Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app \[SENSITIVE CONTENT HIDDEN\] It is a totally unrelated evoice site. Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily. Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct. All I can say to folks is........ BE VERY VERY CAREFUL. Pros Easy to use but the con far outweighs the pros. Cons It appears Evoice's system is hacked by some foreign entity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2020 Hello Charles, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager AU Anonymous User Owner Accounting ### "Not a good fit for me" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 September 26, 2019 Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking. While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall. I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done. Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system. Pros There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording. Once I got it configured correctly, it's a great option to route income calls. Cons The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2020 Hello, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager [View all Reviews](https://www.capterra.com/p/265423/eVoice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)