--- title: "eVoice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eVoice Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/265423/eVoice/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # eVoice Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eVoice ## What is eVoice? It's our mission to empower business owners with an affordable, reliable, and flexible virtual phone system. With robust features, eVoice can assist users professionally answer and route incoming business calls, making a business of any size sound like a large, established business. ## What is eVoice used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12.99 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eVoice?[Manage this product listing](https://www.g2.com/products/evoice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eVoice 3.3 (16) VS. [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $12.99 Per Feature, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (16) Ease Of Use 4.4 (668) Value For Money 3.0 (13) Value For Money 4.3 (524) Customer Service 2.9 (14) Customer Service 4.1 (595) ## eVoice alternatives Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about eVoice Overview ### Which roles and teams benefit most from eVoice? eVoice is most used by small-business owners, independent consultants, and freelancers who need a professional business number for client calls without adding separate phone lines. Business development and operations leaders use it to manage inbound inquiries and route calls, while lawyers, educators, and service professionals separate work communications from personal phones. Answer based on 14 reviews Overview ### What company size and specific industries is eVoice built for? eVoice is designed for individuals, entrepreneurs, start-ups, and small businesses that need professional call answering and routing without hiring extra staff. It is a fit for solo operators and growing companies across many industries that want a business phone presence with simple call handling. Features and Usability ### What are the key features of eVoice? eVoice offers automated attendant, call routing, call transfer, caller ID, voicemail, and conferencing for business phone management. It also includes PBX, VoIP connection, call center management, recording, remote access/control, screen sharing, presentation streaming, and two way audio and video for multi-channel communication. Getting Started and Support ### What training and onboarding options does eVoice offer? eVoice provides documentation to help teams get started. This written material can serve as a self-paced reference for setup steps, feature overviews, and basic account configuration. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does eVoice offer? eVoice provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support help is organized across self-service and direct contact options, giving users several ways to get assistance when they need it. ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) eVoice includes **Voice Mail** and **Call Routing**, giving businesses the tools to capture missed messages and direct incoming calls to the right person or department. However, it does not offer **Mobile Access**. Instead, it provides other important features that reviewers also value, such as **Caller ID** (**40%**) and **Call Transfer** (**47%**), helping businesses manage inbound calls more efficiently and giving teams better visibility and control over customer communications. Call Routing 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Multi-Channel Communication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. VoIP Connection 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Automated Attendant A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules eVoice 15 features ### All Features - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Screen Sharing: Digitally share screen view with others - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.6 (16) 3.6 Based on 16 reviews ## Pricing Value for money 3.0 (13) Basic $12.99 Per Feature,Per Month Value for money 3.0 (13) 3.0 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (14) 2.9 Based on 14 reviews ## User reviews Overall rating 3.3 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(3) 3(2) 2(0) 1(5) Mentioned topic Recent reviews first, then most helpful Stephanie M. Used the software for: 3-5 years ### "Everyone who calls my business raves about eVoice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2017 You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation. Pros Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click! Cons Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Josh W. Owner Used the software for: 3-5 years ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2022 Overall I’m happy with my time using evoice. It’s easy to use. Good quality playback on the recordings and easy to update from any device. Pros Professional voicemail and greeting when callers called. Cons I was disappointed that text messaging was an extra charge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Cynthia P. Lawyer Used the software for: 3-5 years ### "eVoice is not reliable, they can cut off the service with no explaination and leave your business scrambling" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 December 4, 2023 Inadequate customer service. Funny billing. I upgraded my account, and they overcharged me and when I pointed it out they kept talking in circles before offering a refund. When my phones went out the first time November 2023, at the end of the call, the tried to upsell me products. I reminded them that I couldn't even access the products I paid for. Why would I upgrade?!?!? Cons I have been using eVoice for about 7 years. Suddenly in November 2023, they suspended my account immediately and left my business with no phone service. When I followed up they claimed there was suspicious activity on the outgoing calls so they decided to cut off all incoming and outgoing calls. I complained this was disruptive for business and asked how long it would take to restore. They said they didn't know how long and then within an hour the phones magically got turned back on. My team started searching for a replacement phone service but before we could start with a new phone service/new phone number, eVoice cut our phones off again with no explanation. We sent a bunch of emails and called, but were on hold for a long time. When we explained that we were panicked because when we called our business number a message said "this number is no longer in service", they took no immediate action to restore the phones. We can no longer rely on eVoice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anthony D. Owner Used the software for: Less than 1 year ### "Great Value And Simple To Use! A Small Business Owners Best Friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2022 Great service that I'm very pleased with. The value and convenience of this tool are unmatched Pros The software is simple, very affordable and robust. The VOIP features are perfect for a small business owner. Cons The UI is a little outdated. But still get's the job done Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jared L. Business Development Used the software for: 3-5 years ### "eVoice is a great business phone service for small to medium sized businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 18, 2021 eVoice has worked great for us since day 1. Easy to add new team members with their own lines. No real complaints Pros Works seemlessly with our mobile phones, so easy to plug in new hires Cons Text messaging feature can sometimes lag, but may be due to phone operating system compatibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Owner Used the software for: I used a free trial ### "Not a good fit for me" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 October 1, 2019 Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking. While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall. I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done. Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system. Pros There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording. Once I got it configured correctly, it's a great option to route income calls. Cons The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Worst experience and loss of revenue" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 17, 2023 My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY Pros It was not easy to set up as it took me hours to do so. Their app is also ancient. Cons My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Stay Away in 2020" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 23, 2020 Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app \[SENSITIVE CONTENT HIDDEN\] It is a totally unrelated evoice site. Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily. Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct. All I can say to folks is........ BE VERY VERY CAREFUL. Pros Easy to use but the con far outweighs the pros. Cons It appears Evoice's system is hacked by some foreign entity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Business and Marketing Consultant Used the software for: 3-5 years ### "Horrible Service. Zero Accountability" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 27, 2019 Bad. Really bad. Pros Nothing. Nothing is worth bad service in my world. Not ever. This is my second pass at trying eVoice. I used them several years ago. Was frustrated with their horrible customer service, left and never thought of them again. Until a client wanted my feedback on their current services and features. So I signed up again and ... well... the features may seem wonderful, and eVoice can do a lot (supposedly) BUT if you have an issue or try to cancel. Fuggedaboutit. Cons Seriously. They will provide the lowest class of service at the lowest base point possible, and then they will charge you (repeatedly) for cancelled service. And if you take a moment and try to Google for reviews, you'll notice something quite interesting. They haven't claimed their business on Google. Even though they are based in San Francisco. Even though they are a startup. Even though they've been around for awhile. One guess as to why. I've learned my lesson. On to brighter pastures. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Freelancer Used the software for: Less than 1 year ### "One number Keeps you in Touch" 5.0 September 4, 2018 This one number rings right in with all my business related number to my cell phone Pros I like that one number keeps me in touch with all my business callings. It was easy to sign up for this service and within a few minutes it was set up. Cons I wished they had more numbers for my area Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/265423/eVoice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.