# eVoice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eVoice the right Business Phone Systems solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265423/eVoice/reviews --- eVoice 3.3 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eVoice Ease of use 3.4 Customer Service 2.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephanie M. Used the software for: 2+ years ### "Everyone who calls my business raves about eVoice" January 16, 2017 5.0 You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation. Pros Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click! Cons Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic. Review Source JW Josh W. Owner Retail Used the software for: 2+ years ### "Great Software" September 18, 2022 5.0 Overall I’m happy with my time using evoice. It’s easy to use. Good quality playback on the recordings and easy to update from any device. Pros Professional voicemail and greeting when callers called. Cons I was disappointed that text messaging was an extra charge. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing eVoice It seemed like a more well rounded solution at a good price. Review Source CP Cynthia P. Lawyer Law Practice Used the software for: 2+ years ### "eVoice is not reliable, they can cut off the service with no explaination and leave your business scrambling" November 30, 2023 1.0 Inadequate customer service. Funny billing. I upgraded my account, and they overcharged me and when I pointed it out they kept talking in circles before offering a refund. When my phones went out the first time November 2023, at the end of the call, the tried to upsell me products. I reminded them that I couldn't even access the products I paid for. Why would I upgrade?!?!? Cons I have been using eVoice for about 7 years. Suddenly in November 2023, they suspended my account immediately and left my business with no phone service. When I followed up they claimed there was suspicious activity on the outgoing calls so they decided to cut off all incoming and outgoing calls. I complained this was disruptive for business and asked how long it would take to restore. They said they didn't know how long and then within an hour the phones magically got turned back on. My team started searching for a replacement phone service but before we could start with a new phone service/new phone number, eVoice cut our phones off again with no explanation. We sent a bunch of emails and called, but were on hold for a long time. When we explained that we were panicked because when we called our business number a message said "this number is no longer in service", they took no immediate action to restore the phones. We can no longer rely on eVoice. Review Source AD Anthony D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Great Value And Simple To Use! A Small Business Owners Best Friend" March 12, 2022 5.0 Great service that I'm very pleased with. The value and convenience of this tool are unmatched Pros The software is simple, very affordable and robust. The VOIP features are perfect for a small business owner. Cons The UI is a little outdated. But still get's the job done Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing eVoice The price and convenience of eVoice won me over. Review Source Jared L. Business Development Renewables & Environment Used the software for: 2+ years ### "eVoice is a great business phone service for small to medium sized businesses" October 17, 2021 4.0 eVoice has worked great for us since day 1. Easy to add new team members with their own lines. No real complaints Pros Works seemlessly with our mobile phones, so easy to plug in new hires Cons Text messaging feature can sometimes lag, but may be due to phone operating system compatibility Review Source VR Verified Reviewer Owner Accounting Used the software for: I used a free trial ### "Not a good fit for me" September 26, 2019 3.0 Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking. While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall. I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done. Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system. Pros There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording. Once I got it configured correctly, it's a great option to route income calls. Cons The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless. Review Source Response from Ziff Davis November 19, 2020 Hello, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager WR Walter R. Owner Consumer Services Used the software for: 6-12 months ### "Worst experience and loss of revenue" April 14, 2023 1.0 My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY Pros It was not easy to set up as it took me hours to do so. Their app is also ancient. Cons My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY Review Source CL Charles L. Owner Music Used the software for: 2+ years ### "Stay Away in 2020" April 17, 2020 4.0 Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app \[SENSITIVE CONTENT HIDDEN\] It is a totally unrelated evoice site. Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily. Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct. All I can say to folks is........ BE VERY VERY CAREFUL. Pros Easy to use but the con far outweighs the pros. Cons It appears Evoice's system is hacked by some foreign entity. Review Source Response from Ziff Davis November 19, 2020 Hello Charles, Thank you very much for taking the time to leave some feedback for us. Wishing you well, Carlos, Customer Marketing Manager SB Susan B. Digital Business and Marketing Consultant Management Consulting Used the software for: 2+ years ### "Horrible Service. Zero Accountability" June 24, 2019 1.0 Bad. Really bad. Pros Nothing. Nothing is worth bad service in my world. Not ever. This is my second pass at trying eVoice. I used them several years ago. Was frustrated with their horrible customer service, left and never thought of them again. Until a client wanted my feedback on their current services and features. So I signed up again and ... well... the features may seem wonderful, and eVoice can do a lot (supposedly) BUT if you have an issue or try to cancel. Fuggedaboutit. Cons Seriously. They will provide the lowest class of service at the lowest base point possible, and then they will charge you (repeatedly) for cancelled service. And if you take a moment and try to Google for reviews, you'll notice something quite interesting. They haven't claimed their business on Google. Even though they are based in San Francisco. Even though they are a startup. Even though they've been around for awhile. One guess as to why. I've learned my lesson. On to brighter pastures. Review Source Response from Ziff Davis November 19, 2020 Hello Susan, We greatly appreciate that you took the time to leave some detailed feedback for us as it does greatly help us to make any needed improvements on our end for you. Wishing you well, Carlos, Customer Marketing Manager PM Patricia M. Freelancer Utilities Used the software for: Less than 6 months ### "One number Keeps you in Touch" August 29, 2018 5.0 This one number rings right in with all my business related number to my cell phone Pros I like that one number keeps me in touch with all my business callings. It was easy to sign up for this service and within a few minutes it was set up. Cons I wished they had more numbers for my area Review Source VR Verified Reviewer Leisure, Travel & Tourism Used the software for: 6-12 months ### "eVoice fits my business needs" August 18, 2017 4.0 Pros Simplified pricing for solopreneurs and professionals. Basic features are easy to use. Up-time and reliable service. Customer support is available when you need them. Easy to upgrade as needed. Cons Would like to an easy-to-use interface and advanced features. Would like a single sign-on while using multiple products within brand. Would like Pay-per-call telephone answering/message taking Mobile app is convenient, but uses cell phone service to make calls versus allowing data/wifi connection when roaming or when phone service is not available. Review Source SP Stephen P. Manager Wholesale Used the software for: 2+ years ### "They don't offer any upgrades in features but love to update their billing instead. " August 29, 2020 1.0 Terrible Pros Pricing. afdfasfasfasfafafaffd Cons Terrible customer service and never offer any additional features as others within this industry have had for years Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Pricing, but wish I hadn't! Review Source Response from Ziff Davis November 19, 2020 Hello Stephen, We appreciate that you took the time to leave us some feedback as it greatly helps us to make any necessary changes to our product for you. Wishing you well, Carlos, Customer Marketing Manager VR Verified Reviewer Ghostwriter, Editor, and Self-Publishing Consultant Writing and Editing Used the software for: 1-2 years ### "eVoice is a great alternative to a full-time receptionist or live answering service." December 26, 2018 5.0 Pros Our firm cannot justify the expense of hiring a receptionist or answering service. Therefore the features and functionality of eVoice is a perfect fit for us. Cons I wish eVoice was a bit less expensive. But, I'd have to say that the features are a great value. Review Source DF Dairys F. Director of Business Operations Construction Used the software for: 2+ years ### "Terrible customer support" February 2, 2021 3.0 We've had phone calls routed to the \[SENSITIVE CONTENT HIDDEN\] of the company instead of live answer. We can no longer log into the main account and no one calls or emails back Pros I liked how i was able to customize it when i was able to log in Cons Once we added the live answer we were no longer able to access our account and have had countless issues. The support team either doesn't call back or are just rude and condescending when there is an issue. Good luck getting it resolved. Review Source ED El D. MD Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor service " July 18, 2020 1.0 Pros If they can’t even answer their own telephones what makes you think they can answer businesses? The answer is they did not and made a lot of fake promises Cons All above Nothing pertinent to add at all Review Source Response from Ziff Davis November 19, 2020 Hello, Thank you for taking the time to leave this review for us. Please know that your feedback is extremely important to us as it ensures we are aware of any necessary changes we need to make to our product for you. All the best, Carlos, Customer Marketing Manager VR Verified Reviewer Online English Teacher E-Learning Used the software for: Less than 6 months ### "Good software for the money" August 19, 2018 5.0 Pros The price of the software is what attracted me most about it. I also loved the fact that there can be voicemails as I am not able to answer the call every time. What I found great is the ability to choose your own number as well. Cons Sometimes, some cuts are present but very short ones so this is absolutely not as important. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.