# Salesforce Revenue Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce Revenue Cloud the right CPQ solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/reviews --- Salesforce Revenue Cloud 4.4 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Reviews of Salesforce Revenue Cloud Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews JL Jenna L Sales ManagerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “Revenue Cloud helps me run my teams pipeline to be able to forecast proper and project deal velocity.“ April 6, 2026 MD Melanie D Regional DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “I find it not so user friendly to build reports or just manage it day to day and requires quite a lot of maintenance.“ April 14, 2025 MD Melanie D Regional DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Overall it's a very good enterprise tool. But it needs a lot of management and specifically at least one person or a team to keep it running for the organisation. If a salesperson has to do all these tasks it takes away from their time actually selling.“ April 14, 2025 JK Jerry K Director, Audit and ComplianceAccounting, 501 - 1,000 employeesUsed the software for: 1-2 years. “It doesn't intergrade well with other ERPs such as ServiceNow“ January 13, 2025 MT Mariane T ManagerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 1-2 years. “it is also easy to do some self learning so as to better use the plateform and be able to get better value for money“ November 29, 2025 VP Vidya P Software engineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “Its very expensive, implementation can be complex and adds to the cost.“ November 5, 2024 MD Melanie D Regional DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It keeps us up to date with all open opps and keeps us on top of targets for the quarter.“ April 14, 2025 NJ Nicole J President, Technology DivisionLogistics and Supply Chain, 10,001+ employeesUsed the software for: 1-2 years. “My sellers grumble that they spend too much time updating the tool. “ December 23, 2024 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel K. Sr. Business Administrator Automotive Used the software for: 2+ years ### "Salesforce is a Great Tool" March 5, 2026 5.0 Overall is very good, modern and will get things done easier. It's pretty amazing the capabilities it has. Pros Keeps things organized. It's a useful program for the business. It can take some time to get used to and learn. Cons Because of how capable it is, it can take time to learn and understand the program. But once you get in there and learn, it end up being great. Switched from [Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/) Company acquisition had us change our program. Review Source EO Elizabeth O. Dispatcher Machinery Used the software for: 6-12 months ### "Salesforce - winner " January 1, 2025 5.0 Overall its a great program. Definitely an upgrade from previous programs i have had the displeasure of using. Pros This program is very interesting to use, alittle difficult to learn at first, however once you get the hang of it its a breeze. Cons Multiple complicated steps to get to your desired location within the program. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed something a little more user friendly, an more detailed. Review Source MS Morgan S. co foudner Staffing and Recruiting Used the software for: 2+ years ### "No Expert on Salesforce" December 13, 2024 3.0 Overall once you have it customized to what your business needs to will capture it all. I just do believe we don't know what we dont know and need more help. Pros I do like we can customize most of the aspect. Cons It is a lot, not for the entry level business or less tech savvy person. I do think for us wanting to grow we will love that we did take on salesforce, however we have used extensive outside consultants to help and I believe still not in a great user space. Review Source BM Brandon M. Aoount Executive Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Designed to Streamline all your business needs" January 2, 2025 5.0 It takes a lot of work to incorporate the date but once you get it streamlined, you can sit back and let it do the work for you with little oversight. Pros Does a great job at managing all business prospects and syncing all data to ensure you can pull the right contacts and keep track of the contributions highlighted so you know where you are struggling and who is generating the most revenue throughout the year. Cons There is a lot of data to incorporate and it will take some time to streamline everything Salesforce can do. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Needed a more refined system that allowed a more expandable experience in data. Review Source VR Verified Reviewer Manager Consumer Services Used the software for: 2+ years ### "Salesforce one of the best multipurpose CRM" January 14, 2025 5.0 In my organization, I am using Salesforce's multiple apps like salesforce cloud and salesforce outcall monitoring app, for outcall to handle customers query. Pros Salesforce revenue cloud software help sales team to identify the best price and configure the product. It is an automation tool that help to find accurate pricing of products and reduces complex pricing into easiest way. Cons Sometime multiple option may confuse the user as interface is bit complex. Review Source MD Melanie D. Regional Director Computer Software Used the software for: 2+ years ### "A full service product that requires a lot of management" April 14, 2025 4.0 Overall it's a very good enterprise tool. But it needs a lot of management and specifically at least one person or a team to keep it running for the organisation. If a salesperson has to do all these tasks it takes away from their time actually selling. Pros It keeps us up to date with all open opps and keeps us on top of targets for the quarter. I can link to gmail and sync all my emails. Cons I find it not so user friendly to build reports or just manage it day to day and requires quite a lot of maintenance. Review Source WB Waheed B. Solutions Engineer Computer Software Used the software for: 2+ years ### "The market leader in CRM tools" January 10, 2025 5.0 Salesforce allows you to track all of your business's activity, everywhere, all at once Pros The most comprehensive CRM tool out there, period. Cons The UI needs a refresh. There needs to be better UX to allow page components to load seamlessly, with relevant views Review Source MT Mariane T. Manager Business Supplies and Equipment Used the software for: 1-2 years ### "The revolution in payment management system" November 29, 2025 5.0 Pros i really like the way the interface is designed. The data are easy to imput and the calculations are done almost automatically. The invoicing is easy due to template. it is also easy to do some self learning so as to better use the plateform and be able to get better value for money Cons It requires a good level of computer knowledge to be able to better navigate on salesforce Revenue Cloud Review Source VR Verified Reviewer Recruiter Legal Services Used the software for: 2+ years ### "Great CRM for ANY Business" January 2, 2025 5.0 Pros User friendly and it can be personalized for any company's needs. Cons The different viewing methods. I think it should be streamlined. Review Source FRANCO P. Founder Consumer Goods Used the software for: 1-2 years ### "Salesforce In Today Business World!" January 2, 2025 4.0 It is very good and really help get a lot of things in the work day completed. Pros Easy To use and very user friendly. Make work easier to do! Cons Takes a very long time to load and begin to work on the platform. Review Source CW Cheyenne W. Owner Arts and Crafts Used the software for: 6-12 months ### "Amazing product" January 11, 2025 4.0 Amazing helps me see everything at once. Pros Guided quoting and AI Contract lifecycle management Product catalog management Price management Transaction management Dynamic revenue orchestration Fast payment collection Automated electronic payments Automated customer notifications Dunning process flows Cons The steps to get to each category. Wish it was a little more simple Review Source AK Ashfak K. Analyst Accounting Used the software for: 2+ years ### "Salesforce revenue review " October 25, 2024 5.0 Pros Streamlines the quoting process, allowing sales teams to configure products, set prices, and generate quotes quickly. Cons Users often report a steep learning curve, requiring significant training to utilize all features effectively. Review Source VP Vidya P. Software engineer Information Technology and Services Used the software for: 6-12 months ### "Very capable but Not for all the businesses" November 5, 2024 5.0 Overall its capable and comes at a premium package Pros Its scalable and can be integrated with other crm tools and no manual operations Cons Its very expensive, implementation can be complex and adds to the cost. Have to pay for support Review Source MT Mark T. Owner Design Used the software for: Less than 6 months ### "Great Tool for sales heavy orga" December 23, 2024 4.0 Being able to link all of our revenue processes with the unified model has eased a lot of pain points. Pros Great cloud based tool to track and manage revenue Cons The AI tools didn’t provide much benefit Review Source SS Shari S. CEO Printing Used the software for: 2+ years ### "CPQ for us" May 26, 2023 5.0 In general we are very pleased with the results from adding CPQ to our ERP. Pros CPQ provides the sales team with a stable and dependable tool for creating complicated quptes. Cons It was NOT easy to set up and it is not intuitive - it requires training and persistence. Reason for choosing Salesforce Revenue Cloud We wanted to stay on the salesforce platform four our entire ERP. Review Source CV Chris V. CRM Systems Analyst Used the software for: ### "Steelbrick is Promising" September 3, 2015 4.0 We looked at a few CPQ tools to help us automate a few obstacles in our (complicated) SaaS model. Steelbrick was the best solution out there for your buck. Pros: We were in a situation where our current (custom) CPQ solution did not allow the flexibility to add new products, adjust order forms, support local currencies (without an expensive developer resource) and it really empowered out business to address new opportunities by being able to do these things. There are a lot of objects and we needed to use them all to make our multi-year product model work and it seemed daunting, but really, I was able to pick up how everything fit together after a few days of diving in and playing around. The support and customer service team are absolutely amazing. Special shoutout to my CSM (Kelly Wilson) who responds day and night to emails and is always willing to find time to get on a call. Our primary support agent (ChrisL) is also really smart and easy to work with. No implementation of CPQ goes perfect, but we had great implementation engineer (ChrisT) and implementation consultant (ChrisH) who really PARTNERED with us to make sure the tool was what we needed to accomplish our goals. You can trust the product management team. We have already seen features that they have promised to us (contract amendments, for example). Cons: - We did not realize this until after implementation (and product management has promised us that it is a high priority), but the CPQ tool will only work in full data replica sandboxes. Partial and dev sandboxes do not bring over the 20+ object records that come with Steelbrick. You will need to make sure you also consider some data migration solution between environments. You can do this yourself. I did it once successfully and it took 4 hours. :( - CPU timeout errors. If you have complicated pricing on multi-year products and you make changes to those quotes (for example changing a 5 year deal to a 3 year deal), we often get a "CPU timeout" error. We can't ever get beyond this. We need to build a new quote. :( Again, Steelbrick product management has assured us that this will be addressed in future releases with more precise code. Review Source VR Verified Reviewer Business Architect Used the software for: 1-2 years ### "A Scalable Quoting Platform" May 21, 2018 4.0 Create internal/operational efficiencies Improve business process agility Improve business process outcomes Pros The application provides rich functionality in product catalogs, commerce and report generation and is scalable to support future organizational growth. The user on boarding is easy due to cloud based solution. Support of solution to run on Mobile platform and channels drives high adoption Cons Lack of maturity of pre-built integration APIs or adapters with other products / applications which can be improved further. Review Source TA Talha A. Accountant Market Research Used the software for: 6-12 months ### "Well integrated Quoting tool" February 10, 2019 5.0 This product has Increased our revenue, increased productivity and decreased time spent on excel sheets. Pros Very well integrated with all salesforce applications all my contacts, clients, emails, quotes. Calendar and call back all in one place with reminders. Help things organized and make it easy to meet your sales goals. The ability to have multiple rate quote packages that can be updated anytime easily. Cons Costly for medium sized enterprises. calculation times can be sometimes slow Review Source VR Verified Reviewer Student Used the software for: 1-2 years ### "Salesforce CPQ for over a year and I love this product" March 5, 2018 5.0 Pros Creating quotes, submitting for approval, adding products, etc.. It all works great and it's done wonders for our company Cons A bit object/field heavy and a beast to manage. It takes basically one full time person to manage for a big company Review Source ZK Zack K. Director Computer Software Used the software for: Less than 6 months ### "Powerful for configuring approval processes but requires lots of know-how" April 7, 2021 3.0 Still not sure that we are receiving the value that we are paying for, time will tell. Pros CPQ is a Salesforce product which allows you to build sophisticated quote pipelines. In general, this is useful if you have a diverse price book and different types of sales motions which require approvals from different stakeholders. There are different options when selecting CPQ, namely whether you need multiple approver capabilities. For a mid to large stage company, this is definitely a required feature and the native SFDC integration makes it easy to consume. Cons Pricing is quite high for this feature, it costs as much as SFDC seats itself which is a bit difficult to get approval for. Configuration for CPQ also requires a lot of technical knowledge and usually gets farmed out to a SFDC consulting group (even more $$$). If you are a small startup, you probably can do without CPQ until the sales cycle becomes more complicated. Review Source FA Fazal A. implementation & support specialist Information Technology and Services Used the software for: Less than 6 months ### "Quote and Track" January 29, 2021 5.0 Pros We have recently switched to salesforce and loving everything about it and managing our quotations was never this good. Cons it takes some time to do digging about things we wana do but after that it has been smooth sail. Review Source MS Marcus S. Business Process Analyst Used the software for: ### "Flexible enough for any Product configuration" September 8, 2015 5.0 So we have a very complicated set up in terms of products and pricing. All of my company's contracts have just slightly different terms (i.e. product 3 is 25% of the sum of products 2 and 3 for client one but 30% for client two but 20% with a $5000 minimum for client 3). With some creative problem solving assistance from our implementation team, we were able to make it so that our Sales team only sees the products associated with each client and get all of the product calculations to function appropriately (even though we didn't use Price actions) The only con that I can think of is that the Quote templates are somewhat buggy, and it's best if you know HTML since the WYSIWYG editor is temperamental. Once they are set up, however, cloning templates and adapting are a breeze. Review Source CO Chris O. Director of Information Technology Used the software for: ### "Our company uses SteelBrick for Pricing and Quotes, and Approval Workflow" September 1, 2015 4.0 The solution is a good fit for our needs, which include multiple versions of online price book for different customer segments, the Quote builder and proposal document generator, including multiple versions of a Quote for internal and customer reference, and integration with SalesForce.com workflows for pricing or proposal approval. The application has improved sales productivity, as well as organized data for market and business analytics. Review Source SD Sierd D. SA Used the software for: ### "Account managers are asking to join" September 2, 2015 5.0 Since two years now are we using CPQ from Steelbrick and are overall still very happy with our choice. It is easy to use when you need to get started soon but can also be configured highly to meet your requirements. It was for us a effeciency winner for generating quotes, streamlining configurations, abondoning wrong configurations and creating consistent layouts. Review Source CV Cheryl V. Used the software for: ### "Steelbrick by Cheryl" October 4, 2016 4.0 We just implemented Steelbrick, and so far are seeing the initial pickup in efficiency that we expected. i would like to see more progress on their customer community site where improvements are suggested. I am hoping now being owned by SFDC the development dollars will be pouring in. Review Source Similar Products Featured ## Related categories [Subscription Management](https://www.capterra.com/subscription-management-software/)[Quoting](https://www.capterra.com/quoting-software/)[Revenue Management](https://www.capterra.com/revenue-management-software/)