# Salesforce Revenue Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce Revenue Cloud the right CPQ solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/reviews --- Salesforce Revenue Cloud 4.4 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Reviews of Salesforce Revenue Cloud Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews JL Jenna L Sales ManagerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “Revenue Cloud helps me run my teams pipeline to be able to forecast proper and project deal velocity.“ April 6, 2026 MD Melanie D Regional DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “I find it not so user friendly to build reports or just manage it day to day and requires quite a lot of maintenance.“ April 14, 2025 WB Waheed B Solutions EngineerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Salesforce allows you to track all of your business's activity, everywhere, all at once“ January 10, 2025 JK Jerry K Director, Audit and ComplianceAccounting, 501 - 1,000 employeesUsed the software for: 1-2 years. “It doesn't intergrade well with other ERPs such as ServiceNow“ January 13, 2025 MD Melanie D Regional DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Overall it's a very good enterprise tool. But it needs a lot of management and specifically at least one person or a team to keep it running for the organisation. If a salesperson has to do all these tasks it takes away from their time actually selling.“ April 14, 2025 VP Vidya P Software engineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “Its very expensive, implementation can be complex and adds to the cost.“ November 5, 2024 LG LaTosha G recHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “this program really helps us keep track of clients and dates and scheduling consults exellent program“ January 14, 2025 NJ Nicole J President, Technology DivisionLogistics and Supply Chain, 10,001+ employeesUsed the software for: 1-2 years. “My sellers grumble that they spend too much time updating the tool. “ December 23, 2024 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel K. Sr. Business Administrator Automotive Used the software for: 2+ years ### "Salesforce is a Great Tool" March 5, 2026 5.0 Overall is very good, modern and will get things done easier. It's pretty amazing the capabilities it has. Pros Keeps things organized. It's a useful program for the business. It can take some time to get used to and learn. Cons Because of how capable it is, it can take time to learn and understand the program. But once you get in there and learn, it end up being great. Switched from [Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/) Company acquisition had us change our program. Review Source EO Elizabeth O. Dispatcher Machinery Used the software for: 6-12 months ### "Salesforce - winner " January 1, 2025 5.0 Overall its a great program. Definitely an upgrade from previous programs i have had the displeasure of using. Pros This program is very interesting to use, alittle difficult to learn at first, however once you get the hang of it its a breeze. Cons Multiple complicated steps to get to your desired location within the program. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed something a little more user friendly, an more detailed. Review Source DJ Dean J. Sales Financial Services Used the software for: 6-12 months ### "Salesforce Revenue Cloud is AMAZING" June 5, 2026 5.0 Fantastic. I would recommend this to any business wanting to level up. This is the best way to take your business to the next level. Pros Great product with a great cost. It's not the cheapest on the market but it is by FAR the best. It's easy to learn and doesn't take a lot. It's safe and secure and from what I can see the document signature seems to be easier than anything. Cons Nothing really. I haven't had any issues at all. Seems smooth and any questions i've had have been answered immediately. Review Source MS Morgan S. co foudner Staffing and Recruiting Used the software for: 2+ years ### "No Expert on Salesforce" December 13, 2024 3.0 Overall once you have it customized to what your business needs to will capture it all. I just do believe we don't know what we dont know and need more help. Pros I do like we can customize most of the aspect. Cons It is a lot, not for the entry level business or less tech savvy person. I do think for us wanting to grow we will love that we did take on salesforce, however we have used extensive outside consultants to help and I believe still not in a great user space. Review Source BM Brandon M. Aoount Executive Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Designed to Streamline all your business needs" January 2, 2025 5.0 It takes a lot of work to incorporate the date but once you get it streamlined, you can sit back and let it do the work for you with little oversight. Pros Does a great job at managing all business prospects and syncing all data to ensure you can pull the right contacts and keep track of the contributions highlighted so you know where you are struggling and who is generating the most revenue throughout the year. Cons There is a lot of data to incorporate and it will take some time to streamline everything Salesforce can do. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Needed a more refined system that allowed a more expandable experience in data. Review Source JL Jenna L. Sales Manager Computer Software Used the software for: 6-12 months ### "Salesforce for Sales Leaders" April 6, 2026 5.0 I use the system daily to manage Account Executives. I find it very easy to make reports and filter them to have effective meetings about pipeline. Pros Revenue Cloud helps me run my teams pipeline to be able to forecast proper and project deal velocity. Cons Sometimes there are a lot of unused fields that cause noise for reps to move their deals down the stages and funnel. Review Source VR Verified Reviewer Manager Consumer Services Used the software for: 2+ years ### "Salesforce one of the best multipurpose CRM" January 14, 2025 5.0 In my organization, I am using Salesforce's multiple apps like salesforce cloud and salesforce outcall monitoring app, for outcall to handle customers query. Pros Salesforce revenue cloud software help sales team to identify the best price and configure the product. It is an automation tool that help to find accurate pricing of products and reduces complex pricing into easiest way. Cons Sometime multiple option may confuse the user as interface is bit complex. Review Source MT Mariane T. Manager Business Supplies and Equipment Used the software for: 1-2 years ### "The revolution in payment management system" November 29, 2025 5.0 Pros i really like the way the interface is designed. The data are easy to imput and the calculations are done almost automatically. The invoicing is easy due to template. it is also easy to do some self learning so as to better use the plateform and be able to get better value for money Cons It requires a good level of computer knowledge to be able to better navigate on salesforce Revenue Cloud Review Source VR Verified Reviewer Recruiter Legal Services Used the software for: 2+ years ### "Great CRM for ANY Business" January 2, 2025 5.0 Pros User friendly and it can be personalized for any company's needs. Cons The different viewing methods. I think it should be streamlined. Review Source FRANCO P. Founder Consumer Goods Used the software for: 1-2 years ### "Salesforce In Today Business World!" January 2, 2025 4.0 It is very good and really help get a lot of things in the work day completed. Pros Easy To use and very user friendly. Make work easier to do! Cons Takes a very long time to load and begin to work on the platform. Review Source CW Cheyenne W. Owner Arts and Crafts Used the software for: 6-12 months ### "Amazing product" January 11, 2025 4.0 Amazing helps me see everything at once. Pros Guided quoting and AI Contract lifecycle management Product catalog management Price management Transaction management Dynamic revenue orchestration Fast payment collection Automated electronic payments Automated customer notifications Dunning process flows Cons The steps to get to each category. Wish it was a little more simple Review Source TH Thomas H. Sales Manager Civic & Social Organization Used the software for: 6-12 months ### "Salesforce Winner!" January 8, 2025 5.0 Fantastic! Helps me keep on top of my own and my teams quotes and sales to ensure I don't miss oppurtunities Pros Allows to manage my own pipeline Gives an overall view of all sales colleagues activity Easily transferrable from CRM system (Sage) Great reporting tools Allows to track and chase quotes easily Cons No prompting or calendar to track sales/quotes Slightly overpriced Review Source JK Jerry K. Director, Audit and Compliance Accounting Used the software for: 1-2 years ### "Great for tracking customer ACV and Sales Operations" January 13, 2025 4.0 Great for tracking customer ACV and Sales Operations Cons It doesn't intergrade well with other ERPs such as ServiceNow Review Source RB Rachel B. CEO Business Supplies and Equipment Used the software for: Less than 6 months ### "Easy Product to Use" December 20, 2024 4.0 Pros easy to setup and use from starting point onwards Cons Finding out about what I actually needed and getting from website to starting Review Source SS Shari S. CEO Printing Used the software for: 2+ years ### "CPQ for us" May 26, 2023 5.0 In general we are very pleased with the results from adding CPQ to our ERP. Pros CPQ provides the sales team with a stable and dependable tool for creating complicated quptes. Cons It was NOT easy to set up and it is not intuitive - it requires training and persistence. Reason for choosing Salesforce Revenue Cloud We wanted to stay on the salesforce platform four our entire ERP. Review Source CV Chris V. CRM Systems Analyst Used the software for: ### "Steelbrick is Promising" September 3, 2015 4.0 We looked at a few CPQ tools to help us automate a few obstacles in our (complicated) SaaS model. Steelbrick was the best solution out there for your buck. Pros: We were in a situation where our current (custom) CPQ solution did not allow the flexibility to add new products, adjust order forms, support local currencies (without an expensive developer resource) and it really empowered out business to address new opportunities by being able to do these things. There are a lot of objects and we needed to use them all to make our multi-year product model work and it seemed daunting, but really, I was able to pick up how everything fit together after a few days of diving in and playing around. The support and customer service team are absolutely amazing. Special shoutout to my CSM (Kelly Wilson) who responds day and night to emails and is always willing to find time to get on a call. Our primary support agent (ChrisL) is also really smart and easy to work with. No implementation of CPQ goes perfect, but we had great implementation engineer (ChrisT) and implementation consultant (ChrisH) who really PARTNERED with us to make sure the tool was what we needed to accomplish our goals. You can trust the product management team. We have already seen features that they have promised to us (contract amendments, for example). Cons: - We did not realize this until after implementation (and product management has promised us that it is a high priority), but the CPQ tool will only work in full data replica sandboxes. Partial and dev sandboxes do not bring over the 20+ object records that come with Steelbrick. You will need to make sure you also consider some data migration solution between environments. You can do this yourself. I did it once successfully and it took 4 hours. :( - CPU timeout errors. If you have complicated pricing on multi-year products and you make changes to those quotes (for example changing a 5 year deal to a 3 year deal), we often get a "CPU timeout" error. We can't ever get beyond this. We need to build a new quote. :( Again, Steelbrick product management has assured us that this will be addressed in future releases with more precise code. Review Source VR Verified Reviewer Administrator Information Technology and Services Used the software for: 2+ years ### "SALESFORCE CPQ FOR YOU" March 5, 2019 5.0 Salesforce CPQ has helped the vendors to sell the products and services very fast with no help of the technical support team because they can see the catalog updated all the time. And if the client like they can generate the proposal very fast. Pros \- All the products and services live in the same place. - You can generate proposals - Can Integrate many tools in CPQ like DocuSign and Xauthor -You can update or upload information very fast by using Data Loader Cons \- We need more support team to solve our doubts or problems - More guides or videos for the application (Translated in Spanish ) Review Source VR Verified Reviewer Jr. CRM Analyst Used the software for: 1-2 years ### "Gets the job done, but there can be a lot of improvment" January 16, 2018 3.0 Pros Creating quotes, submitting for approval, adding products, etc.. It all works great and it's done wonders for our company (see the "but" in my cons) Cons CPQ could be much more intuitive from the admin end. A bit object/field heavy and a beast to manage. It takes basically one full time person to manage for a company our size (1K+- users ). Not sure if there is anything better though. Review Source TK Terri K. Senior Project Manager Translation and Localization Used the software for: 1-2 years ### "Great Standardization Tool - Big Learning Curve" June 24, 2021 4.0 Overall it's fantastic to have a tool that allows for consistent and professional quoting -- but it took probably 2 months of regular working sessions (1-2 times a week) with our entire team to get everybody up to speed on it. Pros Once you get it figured out, it's easy to modify, add, and make it work for whatever we need it to do for us on the Quoting side of things. The customizability is nice and adaptable for our rates that change with trends and easy to add new items into our model as we add more languages to our business. Cons Much of our pricing is based around a "per word" model, and discounting our "per word" rate by $.01-$.02 was really difficult for our teams to figure out for several months. Review Source VR Verified Reviewer Commercial Sales Executive Computer Software Used the software for: Less than 6 months ### "New CPQ User" October 16, 2018 5.0 Too many steps with previous platform to send a contract and too many required fields. Pros CPQ has been an easy way to get quotes out and quickly make changes versus the old software we were using. CPQ generates documents quickly for me to send out and adding in different products has never been easier. Cons Some growing pains with CPQ as we roll it out across the team but much better than our previous solution. Review Source DB Dale B. Pricing Analysyt Education Management Used the software for: 1-2 years ### "lots of room for improvement. but not much competition" October 4, 2016 3.0 It works, well 95% of the time. It does have scaling limitations though, so big opportunities chug. Still, it is the best thing we have found right now Pros it works well for the most part, and it is pretty intiuitive Cons scaling. large opportunities just don't work very well yet Review Source GC Gina C. Senior Software Operations Analyst Used the software for: ### "Need more detail for set up" September 3, 2015 4.0 My involvement with SteelBrick was working on setting up the SKUs with the configurations that were set up by the IT team. Most of the training and knowledge transfer time with Etherios was designated to the configuration set up, but no time was allocated to showing us how to upload new SKUs moving forward. Templates or configuration names and fields were not provided. When asking Etherios for the documentation multiple times, they had said they would not leave us high and dry. Unfortunately, that's exactly what happened. It took our project manager to reach out to SteelBrick directly to request this documentation. It would be very difficult for any company to continue managing their system with this software without instruction on how to maintain new information moving forward. With regards to the set up that was done by SteelBrick for the quoting portion of the software, it seems that Sales is efficiently and effectively using it. Review Source MS Mathew S. Sr. Finance Mangaer Venture Capital & Private Equity Used the software for: ### "Steelbrick Review" October 4, 2016 4.0 Better than most CPQ tools for long term SaaS contracts. It has a few bugs to work out still, but is a young and quickly growing company. Review Source JN Joel N. Director IT Used the software for: ### "Exceptional Customer Support for a Powerful Tool" September 1, 2015 5.0 We've had Quote Quickly for about four years now, and have had an excellent experience so far. It does what we need it to do, is flexible, and the support is one of the best in our portfolio of vendors. It fit a perfect storm of value and functionality (not too simple/small, but not too big/complex), and we plan to continue to invest. One minor con is we'd like to see an even more simple user interface that what we have today. Review Source CR Christina R. Salesforce Manager Used the software for: ### "Success with Quotes" September 2, 2015 5.0 The software helps making the quoting the process more efficient, and elimantes potential errors on the data entry side. Looking to expand the application accross all entities - but the large inventory globally and product lists are prohibiting expansion through this application. Would like to grow with Steelbrick but need to address some of the hurdles first. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.