# Salesforce Revenue Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce Revenue Cloud the right Revenue Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/reviews --- Salesforce Revenue Cloud 4.4 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Reviews of Salesforce Revenue Cloud Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews JL Jenna L Sales ManagerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “Revenue Cloud helps me run my teams pipeline to be able to forecast proper and project deal velocity.“ April 6, 2026 MD Melanie D Regional DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “I find it not so user friendly to build reports or just manage it day to day and requires quite a lot of maintenance.“ April 14, 2025 MT Mariane T ManagerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 1-2 years. “it is also easy to do some self learning so as to better use the plateform and be able to get better value for money“ November 29, 2025 JK Jerry K Director, Audit and ComplianceAccounting, 501 - 1,000 employeesUsed the software for: 1-2 years. “It doesn't intergrade well with other ERPs such as ServiceNow“ January 13, 2025 WB Waheed B Solutions EngineerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Salesforce allows you to track all of your business's activity, everywhere, all at once“ January 10, 2025 VP Vidya P Software engineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “Its very expensive, implementation can be complex and adds to the cost.“ November 5, 2024 MD Melanie D Regional DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Overall it's a very good enterprise tool. But it needs a lot of management and specifically at least one person or a team to keep it running for the organisation. If a salesperson has to do all these tasks it takes away from their time actually selling.“ April 14, 2025 NJ Nicole J President, Technology DivisionLogistics and Supply Chain, 10,001+ employeesUsed the software for: 1-2 years. “My sellers grumble that they spend too much time updating the tool. “ December 23, 2024 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel K. Sr. Business Administrator Automotive Used the software for: 2+ years ### "Salesforce is a Great Tool" March 5, 2026 5.0 Overall is very good, modern and will get things done easier. It's pretty amazing the capabilities it has. Pros Keeps things organized. It's a useful program for the business. It can take some time to get used to and learn. Cons Because of how capable it is, it can take time to learn and understand the program. But once you get in there and learn, it end up being great. Switched from [Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/) Company acquisition had us change our program. Review Source EO Elizabeth O. Dispatcher Machinery Used the software for: 6-12 months ### "Salesforce - winner " January 1, 2025 5.0 Overall its a great program. Definitely an upgrade from previous programs i have had the displeasure of using. Pros This program is very interesting to use, alittle difficult to learn at first, however once you get the hang of it its a breeze. Cons Multiple complicated steps to get to your desired location within the program. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed something a little more user friendly, an more detailed. Review Source MS Morgan S. co foudner Staffing and Recruiting Used the software for: 2+ years ### "No Expert on Salesforce" December 13, 2024 3.0 Overall once you have it customized to what your business needs to will capture it all. I just do believe we don't know what we dont know and need more help. Pros I do like we can customize most of the aspect. Cons It is a lot, not for the entry level business or less tech savvy person. I do think for us wanting to grow we will love that we did take on salesforce, however we have used extensive outside consultants to help and I believe still not in a great user space. Review Source JL Jenna L. Sales Manager Computer Software Used the software for: 6-12 months ### "Salesforce for Sales Leaders" April 6, 2026 5.0 I use the system daily to manage Account Executives. I find it very easy to make reports and filter them to have effective meetings about pipeline. Pros Revenue Cloud helps me run my teams pipeline to be able to forecast proper and project deal velocity. Cons Sometimes there are a lot of unused fields that cause noise for reps to move their deals down the stages and funnel. Review Source BM Brandon M. Aoount Executive Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Designed to Streamline all your business needs" January 2, 2025 5.0 It takes a lot of work to incorporate the date but once you get it streamlined, you can sit back and let it do the work for you with little oversight. Pros Does a great job at managing all business prospects and syncing all data to ensure you can pull the right contacts and keep track of the contributions highlighted so you know where you are struggling and who is generating the most revenue throughout the year. Cons There is a lot of data to incorporate and it will take some time to streamline everything Salesforce can do. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Needed a more refined system that allowed a more expandable experience in data. Review Source VR Verified Reviewer Manager Consumer Services Used the software for: 2+ years ### "Salesforce one of the best multipurpose CRM" January 14, 2025 5.0 In my organization, I am using Salesforce's multiple apps like salesforce cloud and salesforce outcall monitoring app, for outcall to handle customers query. Pros Salesforce revenue cloud software help sales team to identify the best price and configure the product. It is an automation tool that help to find accurate pricing of products and reduces complex pricing into easiest way. Cons Sometime multiple option may confuse the user as interface is bit complex. Review Source MD Melanie D. Regional Director Computer Software Used the software for: 2+ years ### "A full service product that requires a lot of management" April 14, 2025 4.0 Overall it's a very good enterprise tool. But it needs a lot of management and specifically at least one person or a team to keep it running for the organisation. If a salesperson has to do all these tasks it takes away from their time actually selling. Pros It keeps us up to date with all open opps and keeps us on top of targets for the quarter. I can link to gmail and sync all my emails. Cons I find it not so user friendly to build reports or just manage it day to day and requires quite a lot of maintenance. Review Source MT Mariane T. Manager Business Supplies and Equipment Used the software for: 1-2 years ### "The revolution in payment management system" November 29, 2025 5.0 Pros i really like the way the interface is designed. The data are easy to imput and the calculations are done almost automatically. The invoicing is easy due to template. it is also easy to do some self learning so as to better use the plateform and be able to get better value for money Cons It requires a good level of computer knowledge to be able to better navigate on salesforce Revenue Cloud Review Source VR Verified Reviewer Recruiter Legal Services Used the software for: 2+ years ### "Great CRM for ANY Business" January 2, 2025 5.0 Pros User friendly and it can be personalized for any company's needs. Cons The different viewing methods. I think it should be streamlined. Review Source FRANCO P. Founder Consumer Goods Used the software for: 1-2 years ### "Salesforce In Today Business World!" January 2, 2025 4.0 It is very good and really help get a lot of things in the work day completed. Pros Easy To use and very user friendly. Make work easier to do! Cons Takes a very long time to load and begin to work on the platform. Review Source CW Cheyenne W. Owner Arts and Crafts Used the software for: 6-12 months ### "Amazing product" January 11, 2025 4.0 Amazing helps me see everything at once. Pros Guided quoting and AI Contract lifecycle management Product catalog management Price management Transaction management Dynamic revenue orchestration Fast payment collection Automated electronic payments Automated customer notifications Dunning process flows Cons The steps to get to each category. Wish it was a little more simple Review Source AK Ashfak K. Analyst Accounting Used the software for: 2+ years ### "Salesforce revenue review " October 25, 2024 5.0 Pros Streamlines the quoting process, allowing sales teams to configure products, set prices, and generate quotes quickly. Cons Users often report a steep learning curve, requiring significant training to utilize all features effectively. Review Source VP Vidya P. Software engineer Information Technology and Services Used the software for: 6-12 months ### "Very capable but Not for all the businesses" November 5, 2024 5.0 Overall its capable and comes at a premium package Pros Its scalable and can be integrated with other crm tools and no manual operations Cons Its very expensive, implementation can be complex and adds to the cost. Have to pay for support Review Source MT Mark T. Owner Design Used the software for: Less than 6 months ### "Great Tool for sales heavy orga" December 23, 2024 4.0 Being able to link all of our revenue processes with the unified model has eased a lot of pain points. Pros Great cloud based tool to track and manage revenue Cons The AI tools didn’t provide much benefit Review Source SS Shari S. CEO Printing Used the software for: 2+ years ### "CPQ for us" May 26, 2023 5.0 In general we are very pleased with the results from adding CPQ to our ERP. Pros CPQ provides the sales team with a stable and dependable tool for creating complicated quptes. Cons It was NOT easy to set up and it is not intuitive - it requires training and persistence. Reason for choosing Salesforce Revenue Cloud We wanted to stay on the salesforce platform four our entire ERP. Review Source CV Chris V. CRM Systems Analyst Used the software for: ### "Steelbrick is Promising" September 3, 2015 4.0 We looked at a few CPQ tools to help us automate a few obstacles in our (complicated) SaaS model. Steelbrick was the best solution out there for your buck. Pros: We were in a situation where our current (custom) CPQ solution did not allow the flexibility to add new products, adjust order forms, support local currencies (without an expensive developer resource) and it really empowered out business to address new opportunities by being able to do these things. There are a lot of objects and we needed to use them all to make our multi-year product model work and it seemed daunting, but really, I was able to pick up how everything fit together after a few days of diving in and playing around. The support and customer service team are absolutely amazing. Special shoutout to my CSM (Kelly Wilson) who responds day and night to emails and is always willing to find time to get on a call. Our primary support agent (ChrisL) is also really smart and easy to work with. No implementation of CPQ goes perfect, but we had great implementation engineer (ChrisT) and implementation consultant (ChrisH) who really PARTNERED with us to make sure the tool was what we needed to accomplish our goals. You can trust the product management team. We have already seen features that they have promised to us (contract amendments, for example). Cons: - We did not realize this until after implementation (and product management has promised us that it is a high priority), but the CPQ tool will only work in full data replica sandboxes. Partial and dev sandboxes do not bring over the 20+ object records that come with Steelbrick. You will need to make sure you also consider some data migration solution between environments. You can do this yourself. I did it once successfully and it took 4 hours. :( - CPU timeout errors. If you have complicated pricing on multi-year products and you make changes to those quotes (for example changing a 5 year deal to a 3 year deal), we often get a "CPU timeout" error. We can't ever get beyond this. We need to build a new quote. :( Again, Steelbrick product management has assured us that this will be addressed in future releases with more precise code. Review Source CO CECILIA O. Director Consumer Services Used the software for: 2+ years ### "One of the best CRMs" December 30, 2019 5.0 Overall, Saleforce.com helped me drive my sales into a better direction giving me a clear view of my performance and serving as a guide to what was needed to keep my sales in check. Pros I used Salesforce for the past 6 years as a Sales Director in a fashion firm. We used it on a daily basis to keep us informed of our performance, give us a complete view of our clients and monitor our work with numerous reminders and reports. Cons The reports are customizable but it can require a bit of a learning curve. The alerts, unless managed can become a bit of a pain. Review Source aP amrit P. salesforce administrator Computer Software Used the software for: 1-2 years ### "Salesforce CPQ User review " May 7, 2019 5.0 Pros Bundling of sub products and accessories with specific price points was an important consideration for us while selecting Steelbricks CPQ. They have most of the business scenarios covered out of the box. Cons CPQ has a steep learning curve. However, once you spend the initial hours in the training , you get better at it. It took us time to train the inside sales to configure products themselves for standard bundles. Review Source VR Verified Reviewer Sales Executive Computer Software Used the software for: 6-12 months ### "Bit of a learning curve" March 18, 2019 4.0 Consistency across quotes, pricing integrity, speed of producing quote docs, order forms. Pros When things (namely quotes) have become complicated, and you're selling multiple lines of business, lots of options, multiple years, with lots of variance this (CPQ) is a must have. SF CPQ is attractive to Salesforce users because there is that layer of familiarity and notion that it's part of the ecosystem. Cons For a Salesforce's owned product inside salesforce...the CPQ line formerly Steelbrick still isn't up to a level of performance where I feel it's seriously saving (rep's) time. The UI is distinctively Salesforce (lightning not classic) but the speed makes me question whether it's yet native to Salesforce. This is far from building a personal shopping cart on Amazon, adding and subtracting items with agility. Review Source RM Razae M. CRM Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Increase sales user adoption with CPQ" May 24, 2019 5.0 We have seen an increase in user adoption overall since implementing this tool Pros We have been using CPQ for a few months now and have a better overall pipeline for products. The quote templates that CPQ can generate are much cleaner than the traditional salesforce quote tool. Cons Support agents are slower to respond but it’s ideal to have a developer to assist with custom configuration when building out CPQ Review Source SP Stephanie P. Owner Retail Used the software for: 1-2 years ### "Great product for quotes and renewals" December 8, 2016 5.0 I have been using Steelbrick CPQ for over a year and I love this product, it allows me to create orders and renewals for my customers all at a click of a button. Pros Being able to easily create quote and send to my customers Cons doesn't always work the way i want Review Source AA Ashley A. Project Manager Used the software for: ### "Steelbrick Team is Awesome! " September 11, 2015 3.0 The Steelbrick team has been great to work with. They are very collaborative and open to new ideas. We felt that we had an extension of our own team when implementing with them. They really took the time to understand our processes and provided us with solid , well thought out solutions. Their customer service has been some of the best I have experienced with any vendor. Our Customer Success Representative Kelly is very responsive. She makes us feel that we are her only customer when we know thats not true :) I think Steelbrick has came a long but they still have a long way to go. Our case was a little more unique. We have a very complicated pricing and product structure that Steelbrick has worked very hard to help support, with that though we have experienced some issues when updating packages or making changes that have been very hard on our users. Review Source AB Augusto B. Senior Business Developer Financial Services Used the software for: Less than 6 months ### "Salesforce CPQ" August 20, 2018 4.0 So far, after the initial user adoption, feedbacks have been mostly positive. Pros The ease of creating Quote and configurating the product. Cons Initial rollout could be complicated and cumbersome. Review Source MG Mark G. Salesforce Admin Used the software for: ### "Easiest Configured CPQ Ever" September 3, 2015 4.0 After working with other CPQs in the past Steelbrick is by far the easiest from the configuration aspect. It may not have all of the bells and whistles just yet, but every quarter they seem to make great strides in features and functionality. They are also growing their knowledge base which is a huge help when trying to customize your system for new requirements. Review Source KD Kimberly D. SFDC Administrator Used the software for: ### "We have been very happy. This is a great Quoting tool. Very flexible." September 3, 2015 5.0 Getting used to the Managed fields took some getting used to. Systems I have worked on didn't have a nice integrated tool like CPQ for Quoting. The layouts were a struggle for me It would be nice if you had the SFDC type layout where you pull the fields into your sections. I am very satisfied overall and the Support is excellent. 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