# Skytab POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Skytab POS the right Point of Sale solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265561/Skytab-POS/reviews --- Skytab POS 4.6 (62) [View alternatives](https://www.capterra.com/p/265561/Skytab-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Skytab POS Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews SB Shahram B ManagerFood & Beverages, 2 - 10 employeesUsed the software for: I used a free trial. “Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage“ August 23, 2025 PA Peter M A ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “It has been very difficult getting all of the various modifiers correct so that all of the options are readily available for servers to enter orders.“ July 26, 2023 RG Roberto G CEORestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus, the device's built-in card reader ensures secure and swift transactions.“ June 28, 2023 RG Roberto G CEORestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “There has been occasional challenges with their customer service and tech support. While they generally provide good support, there have been instances where response times were slower than expected or where certain issues required follow ups.“ June 28, 2023 MR Milton R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “It's incredibly user-friendly, which means our staff can process orders quickly and efficiently, significantly reducing wait times for our customers.“ January 31, 2024 DS Danielle S ManagerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of the font.“ March 1, 2024 ZB Zach B BartenderFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “The fact that we can take every form of payment and it’s an extreme update from our pos that ran on windows 95.“ October 18, 2023 AH Andrea H Bar ManagerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Also, we can't make it default to the favorites screen and not the departments.“ June 19, 2023 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Karen S. President Restaurants Used the software for: 1-2 years ### "Ponderosa Steakhouse Vandalia IL Point of Sale and credit card processing " June 29, 2023 5.0 Pleasant. Complete. Efficient. Trusted. Pros Shift4 and Skytab is our Point Of Sale and Credit Card Processor. \[sensitive content hidden\] is our specialist there. They maintain our registers and give us support. The registers are easy to learn and we get a call back on problems quickly. They understand what we want in a system and are able to do exactly that. Changes and support are fast and complete. I've worked with 4 other POS systems and this is by far was the easiest to learn and maintain. The other three systems paled in comparison. First rate POS and support all around. Cons I would love to write about an opportunity here, but I really cannot think of one. Review Source Response from Shift4 July 10, 2023 Hello Karen! It's great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review. We hope to continue to exceed your expectations! RG Roberto G. CEO Restaurants Used the software for: 6-12 months ### "SkyTab POS is a Game-Changer!" June 28, 2023 5.0 Pros I have been using SkyTab POS for my business, and I am highly impressed with its features and functionality. Firstly, the user interface is intuitive and user-friendly, making it easy to navigate through different functions. With its handheld device, I can take orders and accept payments from anywhere in my establishment. This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus, the device's built-in card reader ensures secure and swift transactions. Another aspect I appreciate is the robust reporting and analytics. SkyTab POS provides detailed insights into sales data, inventory management, and customer preferences. Cons There has been occasional challenges with their customer service and tech support. While they generally provide good support, there have been instances where response times were slower than expected or where certain issues required follow ups. Review Source Response from Shift4 July 10, 2023 Hi Roberto — We're so happy to hear that you've had a positive experience with SkyTab and find it very easy to use. Thank you for leaving a review! AB Alex B. Owner Restaurants Used the software for: 6-12 months ### "Friendly UI, Too Many Bugs Critical to Ops" July 11, 2023 3.0 Pros The UI is about it. The rest is painful - hour long calls to customer service until we give up or try calling back later. Cons No menu item pics for online orders or pics for servers on UI. Bugs with Advantage, Dual Charges, Tax Calcs, Handhelds, gift cards, reporting, on and on and on. Makes doing taxes Review Source Response from Shift4 July 12, 2023 Hi Alex, thank you for your detailed review. We're very sorry to hear about this issues you are experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support pP patty P. owner Food & Beverages Used the software for: 6-12 months ### "Customer Support A+" March 7, 2024 4.0 Very favorable - from the initial sales call, thru setup and training - it's been a great experience. I continue to have some features I would like to have, and they seem to update the system every week or so, Pros The customer service. All of the reps are very knowledgeable and they can log into our system remotely and see/fix the problem we are having. Also the reports available on the Lighthouse portal are user friendly and helpful Cons Modifers! We have a large menu with extensive modifiers, it's awkward but we have gotten used to it. Delay in processing credit cards. After you select cc you have to wait until it connects to the reader, Only about 5 seconds but seems like a long time when we are busy. Reason for choosing Skytab POS Happy with my local dealer Pinnacle Hospitality and wanted to stay with a system they support & recommend Review Source Response from Shift4 March 12, 2024 Hi Patty - Thank you for sharing your detailed feedback! We're thrilled that our customer service and remote assistance have been beneficial for your business. We'll definitely take your suggestions regarding modifiers into consideration for future improvements. It's fantastic to hear that your overall experience, from sales to setup, has been great. We're committed to continuously enhancing our system to meet your needs. iA iris A. MANAGER Restaurants Used the software for: 6-12 months ### "Easier and faster equal to better customer service!!!" August 3, 2023 5.0 At the begining was kind of diferent but soon we love it because everything is easier to use Pros I can have all the reports in my own cellphone.. Cons So far I like it better than my old system Review Source Response from Shift4 August 8, 2023 Hello Iris. We're pleased to hear your experience with our customer service team has been excellent. We love to hear that you're enjoying everything SkyTab has to offer. Thanks for leaving a review! HD Henry D. Owner Restaurants Used the software for: 6-12 months ### "Was the Best and Smart Move from Square." July 21, 2023 5.0 I’m happy Pros Brings and attractive online and Faster service, Cons At the begging was little hard to make this change but over all now is so much better Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Convenient and faster service Review Source Response from Shift4 August 2, 2023 Hello Henry! It's great to hear that you're enjoying your SkyTab POS. We really appreciate you taking the time to leave a review. We hope to continue to exceed your expectations! JC Joaquin C. Owner Restaurants Used the software for: Less than 6 months ### "Five Stars! " July 20, 2023 5.0 I highly recommend this system to anyone who is looking into POS systems for their business/establishment. Pros We recently opened a restaurant and we have been so pleased with the how easily we’ve been able to navigate our Skytab POS. The registers are super easy to learn, our team has had no issues learning it. Our employees who have worked at other restaurants have mentioned that this is the easiest one they have ever used! I also love that it helps keep track of employee time locks, and generates reports on sales etc. Our reps (\[sensitive content hidden\] / \[sensitive content hidden\]) have been beyond amazing. They have been so helpful and thorough with any questions we’ve had arise. Cons Any con I have is that I wish I was able to completely remove a menu item that is not needed, instead it only allows you to inactivate it. But this is a minor personal preference. Review Source Response from Shift4 July 25, 2023 Hello Joaquin, we're so happy to hear that you are loving your SkyTab POS and the ease of use. Thank you for your detailed review. We look forward to continuing to work together! TM Tammy M. Guest Services/Finance/Accounting Hospitality Used the software for: Less than 6 months ### "Lighthouse Landing Resort & Marina, LLC dba The Wake Club" October 25, 2023 5.0 Thanks to \[sensitive content hidden\], our Skytab POS expert, we are using a very user-friendly POS system. We looked at Toast, Clover, etc. Those systems were much more expensive that Skytab POS and some systems did not fit our needs like Skytab POS. Pros Skytab POS has been very easy to set up. It is very customizable. Easy for everyone to learn. Cons We have only used the system for a couple of months. We have not found anything that we do not like about Skytab POS. Reason for choosing Skytab POS We chose Skytab POS because of the price, the functionality, and the customer service we received from \[sensitive content hidden\] . She was very instrumental in Lighthouse Landing deciding to use Skytab POS for our new bar/restaurant. Review Source Response from Shift4 October 31, 2023 Hello Tammy. We're delighted to hear that Skytab has been an excellent choice for your business. Ease of setup, customization, and user-friendliness are all priorities for us. We're pleased that our team has been able to provide you with the support you needed to make your business run smoothly. Thanks for leaving a review! sN sabam N. Owner/manager Food & Beverages Used the software for: 2+ years ### "Pos system " July 6, 2023 5.0 Pros Easy to used and safe a lot money and quick Cons Customer service sometimes hard to answer right away when you need help Review Source Response from Shift4 July 10, 2023 Hello Sabam - We appreciate you taking the time to share your feedback with us. We're always looking for ways to improve, and will take this valuable feedback into consideration! AB Ana B. OWNER Restaurants Used the software for: 1-2 years ### "The best pos to use" June 20, 2023 5.0 The best to used for a restaurant, I love it Pros very easy to use and is affordable to have it Cons caused is easy to use and I like it because you can charge with the sky- tab at the table. Review Source Response from Shift4 June 26, 2023 Hello Ana! It's great to hear that you're happy with your experience with SkyTab. We really appreciate you taking the time to leave a review and we hope to continue to exceed your expectations! SP Sijce P. Operations Manager Food & Beverages Used the software for: Less than 6 months ### "Best Solution Specialist , \[sensitive content hidden\]" July 20, 2023 5.0 We use the product for very short period, I can not describe overall the experience with it, just yet. Pros Easy to use software. Employees needed only a day of training to understand and use the new software. Cons If the modifiers are not done correctly from the beginning it is difficult to adjust them to the need of the item. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Skytab POS I had great sales rep. \[sensitive content hidden\]. Review Source Response from Shift4 July 24, 2023 Hello Sijce — Thank you for your detailed review and for taking the time to share your experience with SkyTab. We're happy to hear that you're enjoying your system and look forward to continuing to work together! GH Grant H. owner/manager Restaurants Used the software for: Less than 6 months ### "3rd Pos is a charm!" March 6, 2023 5.0 Fantastic experience with getting everything going, and our salesperson \[sensitive content hidden\], went above and beyond to help everything go smooth. Pros Very Easy setup and implementation. Very easy for staff to learn/use, and very easy for backhouse management. Reports have pretty much anything you could ever want! Cons Not to much to not like... some very minor programming limitations, but nothing that couldn't be worked around Switched from [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Pricing was better than spoton, and we were having continous problems with spoton losing tabs in the middle of the shifts. Review Source Response from Shift4 March 16, 2023 Hi Grant! It's great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review and we hope to continue to exceed your expectations! PH Patrick H. Owner Food & Beverages Used the software for: Less than 6 months ### "Easiest POS I have ever used " September 28, 2023 5.0 Very good, smooth process, great sales support, incredible tech support, has increased our through out with KDS screens. Pros Extremely User friendly. Superior Touch response time. Cons Nothing at this moment. I have not encountered anything negative. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Skytab POS The demo solidified my decision. Steve brought a full system to Starbucks and walked me through it. I was sold Switched from [talech](https://www.capterra.com/p/155256/talech/) Poor hardware and functionality Review Source Response from Shift4 October 30, 2023 Hello Patrick! Thanks for taking the time to leave us a review. We're happy to hear you're enjoying SkyTab. SS Sandy S. Owner Food & Beverages Used the software for: Less than 6 months ### "Satisfied business " October 25, 2023 5.0 Customer service , videos have been very helpful! Pros User friendly! Our sales lady \[sensitive content hidden\]. Her knowledge & experience is outstanding! Cons Credit card fees would like to see integration with QBO. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Skytab POS User friendly, work force, dud not have to purchase equipment & knowledgeable sales lady \[sensitive content hidden\]! Review Source Response from Shift4 October 31, 2023 Hello Sandy. Thank you for your feedback. We're happy to hear you're finding SkyTab very user-friendly and that our sales rep provided you outstanding support. AW Alicia W. Owner Restaurants Used the software for: Less than 6 months ### "Skytab POS" July 24, 2023 5.0 We chose Skytab for our new restaurant and they had us up and running within a week! Everyone from our representative \[sensitive content hidden\] to the customer service team members have been awesome! Our staff caught on quickly to the program and are loving the handhelds! This was a win win for us!Thank you Skytab for a great program! AliciaOwner of Bunker's Seafood and Spirits Pros Responsiveness of the Skytab team, we were up and running in a week. Cons Nothing at all very happy with the system and the support. Review Source Response from Shift4 July 31, 2023 Hello Alicia — Thank you for your kind words and for taking the time to share your experience with SkyTab. Our priority is customer service and we're happy to hear that we met that mark! CW Cindy W. General Manager Restaurants Used the software for: Less than 6 months ### "Skytab " August 31, 2023 5.0 So far I am pleased with the overall experience. Pros I like that when changes are made they are updated immediatelyThe online chat is pretty quick to respond and help with any issues Cons Schedule Pricing - to me useless. You can not put more then one, if one is all day and the other is for only certain hours. Review Source bD brandon D. corporate fb Hospitality Used the software for: Less than 6 months ### "Unicoi state park and lodge" January 18, 2024 5.0 Pros ease of use and features built into the pos system Cons needs a training mode functionality, folio breakdown for the PMS Reason for choosing Skytab POS hardware and software pricing and ease of use Review Source Response from Shift4 January 25, 2024 Hello Brandon — Thank you for your kind words and for taking the time to share your experience with SkyTab. Our priority is customer service and we’re happy to hear that we met that mark! We’re always looking for ways to improve, and will take this valuable feedback into consideration. ST Stevi T. General manager Food & Beverages Used the software for: Less than 6 months ### "Amazing " July 3, 2023 5.0 Pros Skytab is very user friendly and easy to customize. We were able to have an easy transition to a new updated system. Cons We haven’t had any issues using skytab Review Source Response from Shift4 July 10, 2023 Hello Stevi! It's great to hear that you're happy with your experience with SkyTab. We hope to continue to exceed your expectations! CB Christine B. Owner Food & Beverages Used the software for: Less than 6 months ### "This is a great system" June 21, 2023 5.0 It’s been a huge and easy change I would have done it soon has I known about it Pros It’s over function and easy learning of a new system Cons I hate change but this made it easy. Felt like I love my new my old system. Skytop made it very easy to change and also learn the new system. Review Source Response from Shift4 June 26, 2023 Hi Christine — We're so happy to hear that you've had a positive experience with SkyTab and that upgrading was so easy. Thank you for leaving a review! LH Larry H. Owner Restaurants Used the software for: Less than 6 months ### "Mack House w \[sensitive content hidden\]" June 21, 2023 5.0 Very professional Pros Pricing and service from \[sensitive content hidden\]. The ease of transitioning from previous Cons Hoping to get a process to swipe and save. Review Source Response from Shift4 June 26, 2023 Hi Larry — Thank you for leaving a review! We're thrilled to hear that you've had a positive experience with SkyTab. EC Elle C. Owner Retail Used the software for: Less than 6 months ### "Company Will Send You Equipment when You Only asked for Information. And then won't respond when" September 20, 2022 1.0 Horrible Pros I have nothing positive to say about my experience with skytab. Cons Customer Service. I asked for information about the product. They shipped me the machines. I emailed trying to return them and they told me to call a 800 number. I called the 800 and they were supposed to ship me RMA labels I never received. I emailed back and never got a response from Candice. I called back and several times an still have yet to receive the label that's been requested since May and they refuse to refund my money. Review Source TS Tom S. Owner Restaurants Used the software for: I used a free trial ### "Not a fan, very hard to use." February 19, 2026 2.0 Feel lost every time I use it. Stalls when trying to order, we have to go into settings every time we add a new menu item and add sides, extras, et. Pros Getting accurate orders to BOH. Easy for employees to clock in and out. Otherwise, there is not much to like. Cons The setup. We had a rep come set it up. We have since been on the phone forover 23 hours total getting bugs worked out, and online chats for around 8 hours. This thing is like learning another language. It is so so hard to navigate. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Trying to find something easier, but this is NOT it. Review Source Response from Shift4 February 24, 2026 Thank you for sharing your feedback. We’re sorry to hear about the ongoing challenges and understand how frustrating it can be. We’d appreciate the opportunity to connect directly, review your configuration, and help simplify and optimize your setup so it works the way you need it to. Please reach out to us at reviews@shift4.com with your contact and account information so we can escalate this matter. VR Verified Reviewer Manager Food & Beverages Used the software for: I used a free trial ### "Skytab please add chownow to your system " August 23, 2025 4.0 Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage Pros Easy and fast setup, no upfront fees, great customer support, handling Uber Eats and door dash at one pos and one printer only, Cons After 40 years of delivering food trying to change and have third company handling my delivery need, Barely started with skytab, at the same time with chownow to handle my delivery’s customers and found out that these two doesn’t work together, hoping they start soon Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Skytab POS Square pos not able to customize my receipt by add customer’s information Review Source Response from Shift4 September 23, 2025 Thanks for your feedback! We’re happy to let you know that ChowNow is currently available and can be set up right in your Lighthouse back office. We’re always working on new integrations to help your business run smoothly! DS Danielle S. Manager Restaurants Used the software for: Less than 6 months ### "Do NOT buy this system" March 1, 2024 1.0 I would rather skydive without a parachute then go to work today and use this system. Pros Nothing. Absolutely nothing about this system is user friendly Cons Everything absolutely everything. I hate how long it takes to cash a customer out I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of the font. The only way to fix this system is throw it out and start over. Whoever created this has never worked in a restaurant and it shows. Review Source Response from Shift4 March 4, 2024 Hello Danielle, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. CN Carlo N. Manager Food & Beverages Used the software for: Less than 6 months ### "Great system, but still developing" April 7, 2024 4.0 Installing the system was great. Purchasing and getting questions answered from our sales rep \[sensitive content hidden\] , was fantastic! When we initially launched we had to go back and fix a lot of the developers things they done with the menu for like 3 days. Then when I need just certain things from a daily report it gives me too much information and there is no way to tailor it to what we need and customer support does not help much as they don’t seem knowledgeable. Pros Our sales rep \[sensitive content hidden\] was excellent! I also like how I can track everything and access it at anytime! I like how it seems very futuristic and looks very slick. I also like how it is easy to use. Cons Customer service can improve, when I call several times they seem not as knowledgeable and have to follow up everytime keeping me hold for a long time. I also do not like that they do not involve the sales rep and others when developing the menu for your resturant, the developers need to observe how a restaurant is run before they build it out. Every restaurant has different modifications and its import to tailor it similar to how it was on a previous platform. I also think the reports it gives you can get super confusing and it gives you al lot of excess information. Switched from [Pinnacle Enterprise](https://www.capterra.com/p/143886/Pinnacle-Enterprise/) They went out of business and stopped supporting us when there was an issue. It also had a lot of glitches where we lost a lot of data. Review Source Response from Shift4 April 24, 2024 Hi Carlo - We appreciate you taking the time to share your feedback with us. We’re always looking for ways to improve, and will take this valuable feedback into consideration. Similar Products Featured ## Related categories [Bar POS](https://www.capterra.com/bar-pos-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.