# Skytab POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Skytab POS the right Point of Sale solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265561/Skytab-POS/reviews --- Skytab POS 4.6 (62) [View alternatives](https://www.capterra.com/p/265561/Skytab-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Skytab POS Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews SB Shahram B ManagerFood & Beverages, 2 - 10 employeesUsed the software for: I used a free trial. “Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage“ August 23, 2025 PA Peter M A ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “It has been very difficult getting all of the various modifiers correct so that all of the options are readily available for servers to enter orders.“ July 26, 2023 OB Oluwatoyin B OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months. “I also like how it prints receipts for the customers and has a loyalty program.“ May 7, 2024 RG Roberto G CEORestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “There has been occasional challenges with their customer service and tech support. While they generally provide good support, there have been instances where response times were slower than expected or where certain issues required follow ups.“ June 28, 2023 RG Roberto G CEORestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus, the device's built-in card reader ensures secure and swift transactions.“ June 28, 2023 DS Danielle S ManagerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of the font.“ March 1, 2024 MR Milton R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “It's incredibly user-friendly, which means our staff can process orders quickly and efficiently, significantly reducing wait times for our customers.“ January 31, 2024 AH Andrea H Bar ManagerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Also, we can't make it default to the favorites screen and not the departments.“ June 19, 2023 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Cassie C. Managing Partner Restaurants Used the software for: Less than 6 months ### "Will use in additional restaurants " July 25, 2023 5.0 Love SkyTab POS and the sales and implementation teams were amazing. Quick to answer questions and so helpful. \[sensitive content hidden\] are my heros!! Pros I love that I can manage my restaurant from anywhere. Makes having a start up so much easier! Cons There are a few small things, but nothing that would prevent me from implementing in our next restaurant. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Skytab POS Pricing was a huge factor. We were able to get all the same features for a fraction of the price. Review Source Response from Shift4 August 2, 2023 Hi Cassie — We're so happy to hear that you've had a positive experience with SkyTab. Thank you for leaving a review! SP Sijce P. Operations Manager Food & Beverages Used the software for: Less than 6 months ### "Best Solution Specialist , \[sensitive content hidden\]" July 20, 2023 5.0 We use the product for very short period, I can not describe overall the experience with it, just yet. Pros Easy to use software. Employees needed only a day of training to understand and use the new software. Cons If the modifiers are not done correctly from the beginning it is difficult to adjust them to the need of the item. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Skytab POS I had great sales rep. \[sensitive content hidden\]. Review Source Response from Shift4 July 24, 2023 Hello Sijce — Thank you for your detailed review and for taking the time to share your experience with SkyTab. We're happy to hear that you're enjoying your system and look forward to continuing to work together! AB Alex B. Owner Restaurants Used the software for: 6-12 months ### "Friendly UI, Too Many Bugs Critical to Ops" July 11, 2023 3.0 Pros The UI is about it. The rest is painful - hour long calls to customer service until we give up or try calling back later. Cons No menu item pics for online orders or pics for servers on UI. Bugs with Advantage, Dual Charges, Tax Calcs, Handhelds, gift cards, reporting, on and on and on. Makes doing taxes Review Source Response from Shift4 July 12, 2023 Hi Alex, thank you for your detailed review. We're very sorry to hear about this issues you are experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support GH Grant H. owner/manager Restaurants Used the software for: Less than 6 months ### "3rd Pos is a charm!" March 6, 2023 5.0 Fantastic experience with getting everything going, and our salesperson \[sensitive content hidden\], went above and beyond to help everything go smooth. Pros Very Easy setup and implementation. Very easy for staff to learn/use, and very easy for backhouse management. Reports have pretty much anything you could ever want! Cons Not to much to not like... some very minor programming limitations, but nothing that couldn't be worked around Switched from [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Pricing was better than spoton, and we were having continous problems with spoton losing tabs in the middle of the shifts. Review Source Response from Shift4 March 16, 2023 Hi Grant! It's great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review and we hope to continue to exceed your expectations! PH Patrick H. Owner Food & Beverages Used the software for: Less than 6 months ### "Easiest POS I have ever used " September 28, 2023 5.0 Very good, smooth process, great sales support, incredible tech support, has increased our through out with KDS screens. Pros Extremely User friendly. Superior Touch response time. Cons Nothing at this moment. I have not encountered anything negative. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Skytab POS The demo solidified my decision. Steve brought a full system to Starbucks and walked me through it. I was sold Switched from [talech](https://www.capterra.com/p/155256/talech/) Poor hardware and functionality Review Source Response from Shift4 October 30, 2023 Hello Patrick! Thanks for taking the time to leave us a review. We're happy to hear you're enjoying SkyTab. SS Sandy S. Owner Food & Beverages Used the software for: Less than 6 months ### "Satisfied business " October 25, 2023 5.0 Customer service , videos have been very helpful! Pros User friendly! Our sales lady \[sensitive content hidden\]. Her knowledge & experience is outstanding! Cons Credit card fees would like to see integration with QBO. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Skytab POS User friendly, work force, dud not have to purchase equipment & knowledgeable sales lady \[sensitive content hidden\]! Review Source Response from Shift4 October 31, 2023 Hello Sandy. Thank you for your feedback. We're happy to hear you're finding SkyTab very user-friendly and that our sales rep provided you outstanding support. MR Milton R. Owner Food & Beverages Used the software for: Less than 6 months ### "Skytab POS: A Game Changer for Rico's Chicken" January 31, 2024 5.0 Pros The most impressive aspect of Skytab POS at Rico's Chicken is its speed and ease of use. It's incredibly user-friendly, which means our staff can process orders quickly and efficiently, significantly reducing wait times for our customers. This efficiency is crucial for our fast-paced restaurant environment. Cons In our experience with Skytab POS at Rico's Chicken, we've encountered no significant downsides. It seamlessly fits into our daily operations, offering reliability and efficiency without any notable drawbacks. This system has consistently met our needs, contributing positively to our service and customer satisfaction. Review Source KS Karen S. President Restaurants Used the software for: 1-2 years ### "Ponderosa Steakhouse Vandalia IL Point of Sale and credit card processing " June 29, 2023 5.0 Pleasant. Complete. Efficient. Trusted. Pros Shift4 and Skytab is our Point Of Sale and Credit Card Processor. \[sensitive content hidden\] is our specialist there. They maintain our registers and give us support. The registers are easy to learn and we get a call back on problems quickly. They understand what we want in a system and are able to do exactly that. Changes and support are fast and complete. I've worked with 4 other POS systems and this is by far was the easiest to learn and maintain. The other three systems paled in comparison. First rate POS and support all around. Cons I would love to write about an opportunity here, but I really cannot think of one. Review Source Response from Shift4 July 10, 2023 Hello Karen! It's great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review. We hope to continue to exceed your expectations! RG Roberto G. CEO Restaurants Used the software for: 6-12 months ### "SkyTab POS is a Game-Changer!" June 28, 2023 5.0 Pros I have been using SkyTab POS for my business, and I am highly impressed with its features and functionality. Firstly, the user interface is intuitive and user-friendly, making it easy to navigate through different functions. With its handheld device, I can take orders and accept payments from anywhere in my establishment. This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus, the device's built-in card reader ensures secure and swift transactions. Another aspect I appreciate is the robust reporting and analytics. SkyTab POS provides detailed insights into sales data, inventory management, and customer preferences. Cons There has been occasional challenges with their customer service and tech support. While they generally provide good support, there have been instances where response times were slower than expected or where certain issues required follow ups. Review Source Response from Shift4 July 10, 2023 Hi Roberto — We're so happy to hear that you've had a positive experience with SkyTab and find it very easy to use. Thank you for leaving a review! pP patty P. owner Food & Beverages Used the software for: 6-12 months ### "Customer Support A+" March 7, 2024 4.0 Very favorable - from the initial sales call, thru setup and training - it's been a great experience. I continue to have some features I would like to have, and they seem to update the system every week or so, Pros The customer service. All of the reps are very knowledgeable and they can log into our system remotely and see/fix the problem we are having. Also the reports available on the Lighthouse portal are user friendly and helpful Cons Modifers! We have a large menu with extensive modifiers, it's awkward but we have gotten used to it. Delay in processing credit cards. After you select cc you have to wait until it connects to the reader, Only about 5 seconds but seems like a long time when we are busy. Reason for choosing Skytab POS Happy with my local dealer Pinnacle Hospitality and wanted to stay with a system they support & recommend Review Source Response from Shift4 March 12, 2024 Hi Patty - Thank you for sharing your detailed feedback! We're thrilled that our customer service and remote assistance have been beneficial for your business. We'll definitely take your suggestions regarding modifiers into consideration for future improvements. It's fantastic to hear that your overall experience, from sales to setup, has been great. We're committed to continuously enhancing our system to meet your needs. TL Tiaria L. Owner Retail Used the software for: 6-12 months ### "Time saver" July 3, 2023 5.0 It's made my small business life so much easier! Pros Inventory detail reports are so nice. My ordering for restock has become so easy! Cons I can't seem to get an employee card to connect Review Source Response from Shift4 July 10, 2023 Hello Tiaria — Thank you for your kind words and for taking the time to share your experience with SkyTab. LG Linda G. Owner Restaurants Used the software for: 6-12 months ### "SkyTab " July 26, 2023 5.0 I love being able to see the sales wherever I’m at on my phone. And being able to switch prices easily and on our own. Pros The ability to change orders without starting all over. The ease of the kitchen monitors and no more wasted paper. Cons That everytime there is an update it screws up all my computers for at least one whole day. Review Source Response from Shift4 August 2, 2023 Hello Linda, thanks for reaching out. We're so happy to hear you're enjoying SkyTab and the ease of use. We appreciate you taking the time to share your feedback with us as well. We're always looking for ways to improve, and will take this valuable feedback into consideration! EH Ejaz H. Owner Retail Used the software for: 1-2 years ### "Skytab is great" December 7, 2023 5.0 We have been using the system for over a year, and it has been working great, no issues at all. Pros It’s awesome and user friendly. We have been using the system for over a year, and it has been working great, no issues at all. Cons None. It’s just awesome, no issues at all. Review Source Response from Shift4 December 13, 2023 Hello Ejaz, thanks for taking the time to leave us a review. We're so happy to hear your experience with SkyTab has been nothing but positive. We hope to keep exceeding your expectations. CW Cindy W. General Manager Restaurants Used the software for: Less than 6 months ### "Skytab " August 31, 2023 5.0 So far I am pleased with the overall experience. Pros I like that when changes are made they are updated immediatelyThe online chat is pretty quick to respond and help with any issues Cons Schedule Pricing - to me useless. You can not put more then one, if one is all day and the other is for only certain hours. Review Source AH Anthony H. Owner Food & Beverages Used the software for: Less than 6 months ### "Jasmyn Rocks" July 26, 2023 5.0 Pros Goo customer service and the tech support has been awesome Cons Not many yet but we are still working through opening bugs Review Source Response from Shift4 July 31, 2023 Hi Anthony, thanks for reaching out. Our priority is customer service and we're happy to hear that we met the mark! Thanks for leaving a review. CB Chad B. OWNER Restaurants Used the software for: 6-12 months ### "pos review" June 22, 2023 5.0 its good a good experience Pros very user friendly after you learn the basics Cons customer service can really suck sometimes Reason for choosing Skytab POS like it better Review Source Response from Shift4 July 10, 2023 Thanks for reaching out, Chad. We appreciate you taking the time to share your feedback with us. We're always looking for ways to improve, and will take this valuable feedback into consideration! SS Sam S. Owner Hospitality Used the software for: Less than 6 months ### "SkyTab 2 launch" August 31, 2023 5.0 Overall perfect Pros This switch from PosiTouch to SkyTab was effortless. Cons Cannot give a comment, nothing went wrong. Shift4 staff was there for us and it was easy. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Skytab POS Technology Review Source Response from Shift4 September 5, 2023 Hello Sam. We're pleased to hear your experience with SkyTab has been nothing but positive. We look forward to continuing working together! TH Timothy H. Manager Food & Beverages Used the software for: Less than 6 months ### "Review " July 26, 2023 5.0 Pros Ease of transition from old system during installation . Cons Needed to upgrade old internet to faster speeds. Review Source Response from Shift4 July 31, 2023 Hi Timothy! Thanks for taking the time to leave a review. We're happy to hear the transition was smooth and easy. AN Amy N. Manager Restaurants Used the software for: Less than 6 months ### "Love Skytab " August 10, 2023 5.0 Very good. Helpful staff. Pros Very easy to understand and implement. \[sensitive content hidden\] were very helpful. Cons Some updates don’t work well for us but it is system wide. Review Source Response from Shift4 August 15, 2023 Hi Amy — Thanks for taking the time to leave a review. We're always looking for ways to improve, and will take this valuable feedback into consideration! LH Larry H. Owner Restaurants Used the software for: Less than 6 months ### "Mack House w \[sensitive content hidden\]" June 21, 2023 5.0 Very professional Pros Pricing and service from \[sensitive content hidden\]. The ease of transitioning from previous Cons Hoping to get a process to swipe and save. Review Source Response from Shift4 June 26, 2023 Hi Larry — Thank you for leaving a review! We're thrilled to hear that you've had a positive experience with SkyTab. EC Elle C. Owner Retail Used the software for: Less than 6 months ### "Company Will Send You Equipment when You Only asked for Information. And then won't respond when" September 20, 2022 1.0 Horrible Pros I have nothing positive to say about my experience with skytab. Cons Customer Service. I asked for information about the product. They shipped me the machines. I emailed trying to return them and they told me to call a 800 number. I called the 800 and they were supposed to ship me RMA labels I never received. I emailed back and never got a response from Candice. I called back and several times an still have yet to receive the label that's been requested since May and they refuse to refund my money. Review Source TS Tom S. Owner Restaurants Used the software for: I used a free trial ### "Not a fan, very hard to use." February 19, 2026 2.0 Feel lost every time I use it. Stalls when trying to order, we have to go into settings every time we add a new menu item and add sides, extras, et. Pros Getting accurate orders to BOH. Easy for employees to clock in and out. Otherwise, there is not much to like. Cons The setup. We had a rep come set it up. We have since been on the phone forover 23 hours total getting bugs worked out, and online chats for around 8 hours. This thing is like learning another language. It is so so hard to navigate. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Trying to find something easier, but this is NOT it. Review Source Response from Shift4 February 24, 2026 Thank you for sharing your feedback. We’re sorry to hear about the ongoing challenges and understand how frustrating it can be. We’d appreciate the opportunity to connect directly, review your configuration, and help simplify and optimize your setup so it works the way you need it to. Please reach out to us at reviews@shift4.com with your contact and account information so we can escalate this matter. VR Verified Reviewer Manager Food & Beverages Used the software for: I used a free trial ### "Skytab please add chownow to your system " August 23, 2025 4.0 Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add Chownow to their system which is great option for businesses have delivery option and wish to pay flat delivery fee instead of percentage Pros Easy and fast setup, no upfront fees, great customer support, handling Uber Eats and door dash at one pos and one printer only, Cons After 40 years of delivering food trying to change and have third company handling my delivery need, Barely started with skytab, at the same time with chownow to handle my delivery’s customers and found out that these two doesn’t work together, hoping they start soon Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Skytab POS Square pos not able to customize my receipt by add customer’s information Review Source Response from Shift4 September 23, 2025 Thanks for your feedback! We’re happy to let you know that ChowNow is currently available and can be set up right in your Lighthouse back office. We’re always working on new integrations to help your business run smoothly! DS Danielle S. Manager Restaurants Used the software for: Less than 6 months ### "Do NOT buy this system" March 1, 2024 1.0 I would rather skydive without a parachute then go to work today and use this system. Pros Nothing. Absolutely nothing about this system is user friendly Cons Everything absolutely everything. I hate how long it takes to cash a customer out I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of the font. The only way to fix this system is throw it out and start over. Whoever created this has never worked in a restaurant and it shows. Review Source Response from Shift4 March 4, 2024 Hello Danielle, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. CN Carlo N. Manager Food & Beverages Used the software for: Less than 6 months ### "Great system, but still developing" April 7, 2024 4.0 Installing the system was great. Purchasing and getting questions answered from our sales rep \[sensitive content hidden\] , was fantastic! When we initially launched we had to go back and fix a lot of the developers things they done with the menu for like 3 days. Then when I need just certain things from a daily report it gives me too much information and there is no way to tailor it to what we need and customer support does not help much as they don’t seem knowledgeable. Pros Our sales rep \[sensitive content hidden\] was excellent! I also like how I can track everything and access it at anytime! I like how it seems very futuristic and looks very slick. I also like how it is easy to use. Cons Customer service can improve, when I call several times they seem not as knowledgeable and have to follow up everytime keeping me hold for a long time. I also do not like that they do not involve the sales rep and others when developing the menu for your resturant, the developers need to observe how a restaurant is run before they build it out. Every restaurant has different modifications and its import to tailor it similar to how it was on a previous platform. I also think the reports it gives you can get super confusing and it gives you al lot of excess information. Switched from [Pinnacle Enterprise](https://www.capterra.com/p/143886/Pinnacle-Enterprise/) They went out of business and stopped supporting us when there was an issue. It also had a lot of glitches where we lost a lot of data. Review Source Response from Shift4 April 24, 2024 Hi Carlo - We appreciate you taking the time to share your feedback with us. We’re always looking for ways to improve, and will take this valuable feedback into consideration. Similar Products Featured ## Related categories [Bar POS](https://www.capterra.com/bar-pos-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)