# Salesforce Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce Backup the right Backup solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265572/Salesforce-Backup/reviews --- Salesforce Backup 4.8 (80) [View alternatives](https://www.capterra.com/p/265572/Salesforce-Backup/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Salesforce Backup Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews VA Vered A Manager Business and Corporate ServicesGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “CloudAlly has a simple, intuitive interface and straightforward dashboard, making it easy to configure and use, even for first-time users.“ September 3, 2025 VA Vered A Manager Business and Corporate ServicesGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “I found the user interface a bit clunky, requiring many clicks to navigate to and perform restore operations, navigating to find account settings, where backup data was being stored (eg data centre location).“ September 3, 2025 JW Jonathan W IT-ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “Easy UI, which also offers advanced features for more versatile users.“ September 22, 2025 DL Donovan L CTOReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “Lack of a report option. “ October 4, 2022 JW Jonathan W IT-ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “Very Cost-effective (price is significantly lower than all other products we got a quote from)“ September 22, 2025 CC Craig C IT managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Seriously, your going to have to pay somehow, either in money or in the loss of privacy.“ October 3, 2022 MK Michelle K VP of HR and Business OperationsFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “My questions prior to the purchase were answered in a timely and informative manner.“ September 3, 2025 CC Craig C IT managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I have to pay?“ October 3, 2022 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael G. SEO Consultant Marketing and Advertising Used the software for: 2+ years ### "CloudAlly Saved Me!" October 2, 2022 5.0 Couldn't be happier thus far. Like I said, it's like insurance for me. Very high quality insurance but at an affordable price. A truly outstanding value. Highly recommended. Pros I have other backup solutions in place including web-based and physical drive solutions, but purchased CloudAlly primarily as an easy way to automate backup of all my Microsoft 365 data; primarily emails, and secondarily contacts, calendars & tasks. I spent many hours researching solutions and went with CloudAlly for the combination of 3 things: 1) Core Features: Ability to automate backups and ability to do manual restores of my O365 data. 2) Simplicity: No complicated interfaces or processes; no learning curve at all - totally intuitive. 3) Price: A great value vs. both other paid solutions and free solutions. It's right in the sweet spot! For me, it's like low cost insurance. I've been using the service for almost 3 years now and have only needed to use it 2-3 times in total - most recently just a week ago - but man-oh-man... when I needed it, it saved my butt! I consider myself well-organized administratively, especially with emails. But just last week, as an example, I went to access an email from a folder I had created and for reasons unknown, the email - along with a group of other related emails - were all gone. I did a thorough search through all my 10k+ emails, and I still don't how it happened, but they were gone. So... I logged into CloudAlly, entered a keyword search, and CloudAlly displayed a short list of emails containing that keyword... and boom - there were my 'missing' emails. Literally 2-3 clicks and 30 seconds and my emails were back in my inbox! Cons Honestly, I haven't experienced any negatives yet, which I know is surprising with software, but that's been my experience with CloudAlly thus far. Review Source VA Vered A. Manager Business and Corporate Services Government Administration Used the software for: 2+ years ### "Easy backup configuration" September 3, 2025 4.0 CloudAlly has a simple, intuitive interface and straightforward dashboard, making it easy to configure and use, even for first-time users. The customer servcie is also very helpful Pros value for money, ease with which to configure the backup. Automated & Simple Setup, I appreciate the "set and forget" nature of the automated daily backups, which can be activated with a few clicks, saving me significant time. Cons I found the user interface a bit clunky, requiring many clicks to navigate to and perform restore operations, navigating to find account settings, where backup data was being stored (eg data centre location). Alternatives considered [Own](https://www.capterra.com/p/150184/OwnBackup/) Reason for choosing Salesforce Backup Recommended by our support partner as the best salesforce backup product Review Source AD Ann D. Salesforce Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Simple to set up, impossible to restore to a Sandbox to prove efficacy" September 3, 2025 3.0 It has been somewhat frustrating, actually. One of my clients has auditors that require that a backup is tested at least once a year, but I do not wish to restore my backup into a live production environment and potentially overwrite data. Pros It's very simple to set up and I like the pricing model. I have used this product for a number of my salesforce consulting clients. Cons I have never been able to do a full restore to a sandbox or other test environment - the only option is to full restore to production. I went back and forth with your support many many times and never got it to work without throwing a bunch of errors. Eventually I gave up. Review Source MK Michelle K. VP of HR and Business Operations Financial Services Used the software for: 1-2 years ### "Solved my Salesforce Backup Issues" September 3, 2025 5.0 This is an excellent, affordable solution. My questions prior to the purchase were answered in a timely and informative manner. Pros The ease of setup was fabulous. It was very straightforward and intuitive. I had the backup set up in about 10 minutes. Cons I'm a little unclear as to how to test my backups. It only backs up once a day, so not sure how I would test a restoration. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Salesforce Backup Cost and ease of use. Salesforce's solution was considerably more expensive. Review Source PM Patrick M. Sr Systems Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Cloudally is pretty good" October 3, 2022 4.0 It was pretty easy to set up and support helped me with any questions I had throughout the process. The tool was much less expensive than competitors. it is very basic, but checks all the boxes for us. Pros \-Easy to set up -inexpensive for a couple TB of storage -reliable -simple to use when needed Cons I wish there was an ability to run restore jobs to other sites instead of just the original location Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reason for choosing Salesforce Backup The sales and support experience was a better quality Review Source JH Julia H. Project Manager Consumer Services Used the software for: 2+ years ### "Affordable Salesforce Backup Solution" October 3, 2022 5.0 Reliable backup with great pricing, especially with bundles. We have only had to use a backup once and it worked well and was relatively easy to get the backup. Setup was simple. Pros CloudAlly was very affordable compared to competitors and we liked that we could bundle our Box backup with our Salesforce backup. Cons Some restoring features can be hard to learn but it works well and is reliable. Alternatives considered [Own](https://www.capterra.com/p/150184/OwnBackup/) Reason for choosing Salesforce Backup The price point was cheaper and it had a Box backup which we also needed. Review Source LF Laura F. Technical Program Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use and comprehensive backup product" October 3, 2022 5.0 To have the daily backups and recovery which is not provided by core product. Pros The daily automated backup and the ease of accessing backup information has been invaluable. Cons I have not found any issues with CloudAlly. Alternatives considered [Own](https://www.capterra.com/p/150184/OwnBackup/) Reason for choosing Salesforce Backup Ease of use, simplicity and met all the requirements for a better cost. Review Source JB Jo B. Administrator Research Used the software for: 2+ years ### "Only backup tool that wokred for us" October 4, 2022 5.0 Pros The only tool that offers the data backup options we need for a small organization. Through integrated backup features, this tool is critical to ensure our data is protected and regular backups allow us to restore all data even if all company data is corrupted and a virus enters our systems. Cons It is a financial burden being a small organization to invest in cyber security but the best option we could find. Alternatives considered [pCloudy](https://www.capterra.com/p/163503/pCloudy/)[Dropbox Backup](https://www.capterra.com/p/267333/Dropbox-Backup/) Reason for choosing Salesforce Backup Allows us to backup data with ease, and does automatic regular backups without actions. Review Source JW Jonathan W. IT-Manager Non-Profit Organization Management Used the software for: 6-12 months ### "The easy and cost-effective Salesforce backup" September 22, 2025 5.0 Everything was great, set up was quick, generous trial options, easy ordering of licenses, great communication Pros \- Very Cost-effective (price is significantly lower than all other products we got a quote from) - Very easy to set up and very good automated emails informing about potential issues. - Backing up a full copy sandbox is included in the license. - Easy UI, which also offers advanced features for more versatile users. Cons \- It would be great to be able to select certain items I want to recover (that alone is easy) of a certain object into an empty sandbox, and it then figures out all the related records that are needed. But that is a very difficult task, even when done manually, because of how complex Salesforce is, but would be great for development in Sandboxes Alternatives considered [AvePoint Cloud Backup](https://www.capterra.com/p/185337/AvePoint-Cloud-Backup/)[Spanning](https://www.capterra.com/p/135223/Spanning-Backup/)[Own](https://www.capterra.com/p/150184/OwnBackup/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Salesforce Backup Way more expensive and / or not cloud hosted Review Source VR Verified Reviewer Google Workspace Consultant Computer Software Used the software for: 6-12 months ### "Affordable Data Recovery for All" October 2, 2022 5.0 My overall experience been pretty good. I have not had any issues with back ups so far. So I have not reached out to Customer Service as of yet. Pros I like how easy the homepage and dashboard is to quickly retrieve or recover any data files. And also to integrating it with Google workspace was pretty simple. Cons From what I last remember I am not sure if it bags up for other Google products, but the essentials are. Things like Google jam board, Google drawings and others, like this, would like to have back up as well Reason for choosing Salesforce Backup It was recommended by a friend Review Source PD Paul D. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent Backup Service" October 2, 2022 5.0 Pros Value, convenience, ease of use, security. Cons Sometimes have to navigate through users to specify active vs archived a few times to get it. Review Source LM Lance M. Owner Education Management Used the software for: 2+ years ### "Easy to use. Reliable" October 3, 2022 5.0 No problems. Pros I chose it because it backed up Box.com easily. Cons There is nothing that I can think of that I dont like. Review Source IW Ian W. CIO Marketing and Advertising Used the software for: 1-2 years ### "CloudAlly 365 and Dropbox backup" October 3, 2022 5.0 The service has run really smoothly with no errors and has been very easy to interact with Pros The ease of setting up and the reliability of the backup Cons The restore options are not the easiest to use and once a restore of the zip is made these zip files are unencrypted, end to end encryption for restores would be better Review Source DP Daniel P. Private Individual Alternative Medicine Used the software for: 2+ years ### "Easy cloud backups" October 19, 2022 5.0 Pros Simple to use, clean interface, easy to search for specific items in backups Cons Nothing - it does what I need with minimal configuration effort Review Source JK Joshua K. Director, Finance and Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Good for Peace of Mind" November 22, 2022 5.0 Pros Setup was very straightforward and intuitive. Having our company's data backed up is really critical and we were able to automate daily backups with little effort expended on our end. It's great for peace of mind to have our backups visible and accessible and to see the system working without needing active maintenance. Cons We haven't needed to use a backup to automatically restore data - not a con, just something we haven't tried out. Review Source DB Daniel B. IT Director Religious Institutions Used the software for: 2+ years ### "Would recommend " October 3, 2022 5.0 Very good! Pros I like the options provided by the software. It is easy to configure, and once it is all set up, you do not have to worry about anything with it. Cons We did have some minor issues in working with Customer Service to clarify which account we need it back up. Reason for choosing Salesforce Backup We did a large scale assessment of viable options for the service, and this one seem to be the best option for the cost. Review Source sM sushil M. IT manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "best backup software and easy to use" October 2, 2022 5.0 overall experience in very good to date Pros the interface is very easy. customer support very good. Cons all good for me. no issue till date working fine for me Reason for choosing Salesforce Backup to secure company IMP data Review Source JR Jason R. Managing Member Legal Services Used the software for: 1-2 years ### "Easy Google Workspace Backup" October 6, 2022 5.0 It has been super easy to set up and use, but I also have not had to use the back ups yet. So it is untested. Pros Price and ease of use. Daily email to let you know that all backups succeeded. Cons Would like to be able to download and back up to an external drive Review Source AA Amman A. IT engineer Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use! Less administration required" October 8, 2022 5.0 Pros Automatic scheduling , clean user interface. Cons Perhaps a mobile app can be a good feature to have. Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Review Source AG Avik G. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Simple , Easy & Reliable Backup for Salesforce" October 3, 2022 5.0 Helps protect my SF org with daily backups. The restores are easy & I don't need to be an SF admin to use it Pros Simple UI, Independent Platform, East Restores Cons None, Fit my requirements perfectly. Happy with the product Review Source AP Alan P. IT Manager Non-Profit Organization Management Used the software for: 2+ years ### "Simple to use" October 3, 2022 5.0 Pros Very simple to use and provides backup to email, calendar, and contacts Cons wish backups are real time to capture all email. Sometimes emails which are deleted between periods of backup are missed. Review Source JB Jason B. President Real Estate Used the software for: 6-12 months ### "Peace of Mind" October 4, 2022 5.0 Pros Knowing that we have a daily offsite back up provides great peace of mind for my business. Cons It would be great if i could set up a sync to an external device. Review Source SKR Sathish Kumar R. Salesforce developer Renewables & Environment Used the software for: Less than 6 months ### "Great value for money " October 2, 2022 5.0 Pros Set-up navigation and recovery of records Cons Files backup can be included in the backup. And save the URL on the Salesforce. Since Salesforce charges more for file storage. Review Source RS Rakhmad S. Managing Lawyer Law Practice Used the software for: 6-12 months ### "We enjoy the ease of use with Google Workspace" October 4, 2022 5.0 Pros Easy to use. Affordable. Ability to choose the right data centres. Cons Sometimes, when we login from our google account, it prompts me to re-login for the 2nd time. Review Source SA Suzanne A. CEO Think Tanks Used the software for: Less than 6 months ### "Great ease of use and customer service " November 4, 2022 5.0 Pros This product is exactly what we were looking for as a small business and team who work remotely. It requires little to no effort, is so easy to use and a puts your mind at ease knowing that your files are backed up securely. Customer service are quick to respond and very helpful. Cons My only complaint would be that it is not supported offline. Review Source Similar Products Featured