# Page 2 | Salesforce Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Salesforce Backup the right Backup solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/265572/Salesforce-Backup/reviews

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Salesforce Backup

4.8 (80)

[View alternatives](https://www.capterra.com/p/265572/Salesforce-Backup/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Salesforce Backup

## Showing most helpful reviews

Showing 26-50 of 80 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CD

Claudio D.  
Digital Marketer  
Telecommunications  
Used the software for: 1-2 years

### "A comprehensive backup software."

December 31, 2024

4.0

The product has served us without fail. Am not ashamed of recommending it to other interested organisations and businesses.

Pros

The software has an intuitive and user friendly interface which enbles new user to implement it fully hustle free.

Cons

I have not experienced a worrying trend with the software. It is excellent.

Review Source

DL

Donovan L.  
CTO  
Real Estate  
Used the software for: 2+ years

### "My CloudAlly Experience"

October 4, 2022

5.0

This is a key solution in backing up and restoring content from our M365 platform. This utility is included in our company's DR practice. It helps us eliminate the high cost of on-perm backup utility and reduce the time spent on validating and verifying backups. We had a good experience with this backup utility.

Pros

Backup of the entire M365 mailboxes, and SharePoint folders including ODB Secured access from anywhere Ability to view user's mailbox and SharePoint contents from the console Backup scheduling Multiple restoration options Search engine Ability to pause former user's contents

Cons

The user interface is not as friendly, meaning; when navigating to the exchange feature to restore a user mailbox, it's too many clicks. I would like to see a dashboard on the home page that shows the different activities. The criteria in the search engine are limited. Including a keyword option that allows searches within the body of the user's email would be a good help. Lack of a report option.

Reason for choosing Salesforce Backup

Back in 2015, CloudAlly was the only vendor that fulfilled our need of having a backup utility that fully backup our O365 SharePoint folders and users' mailboxes and ODBs.

Review Source

PD

Peter D.  
CTO  
Computer & Network Security  
Used the software for: 2+ years

### "Simple to use product that just works without a headache"

April 20, 2024

5.0

Pros

Low cost, easy to install, no fuss. We were able to launch the product and get it working within an hour.

Cons

The product is a perfect product, the only extra feature it could use is some sort of alerts and monitoring, but it is not necessary.

Review Source

LD

Leslie D.  
Director Contract Administration, SFDC Admin  
Information Technology and Services  
Used the software for: 1-2 years

### "Best solution for the problem!"

October 2, 2022

5.0

CloudAlly is extremely user friendly and provides you with the comfort in knowing your data is being backed up on a daily basis. The support staff is excellent as well (although I have only used them once I believe).

Pros

CloudAlly is very easy to deploy and is there on a daily basis to back up my instance of Salesforce.

Cons

I don't really have anything "negative" to say because we haven't had to use for anything except backup and comparison.

Reason for choosing Salesforce Backup

CloudAlly provided exactly what we needed and the pricing was better than everyone else. CloudAlly focused on what we told them we needed and didn't try to sell us everything we didn't need (like some others did).

Review Source

DFI

Dimitri Fabien I.  
Web Developer  
Internet  
Used the software for: 2+ years

### "Good backup solution"

October 5, 2022

4.0

Once I had a payment problem (expired card) and I didn't get a notification to change the card on the site. The backup remained active the entire time I was unable to pay. Someone from CloudAlly contacted me directly by phone to let me know about the payment issue. And I was able to regularize my situation without loss of backup. It's very nice to be able to have human contact !

Pros

Easy and quick solution to set up to save your GSuite environment. I use it daily, all my emails, contacts, calendar, ... are backed up and archived every day, I can restore them if necessary and do research before restoration

Cons

My use is quite simple, Gsuite backup, it meets my need. I don't see any particular inconvenience

Reason for choosing Salesforce Backup

For Suite backup features

Review Source

KE

Kyle E.  
President  
Financial Services  
Used the software for: 2+ years

### "Easy, affordable option for Salesforce Backup"

October 3, 2022

5.0

Gives me peace of mind knowing that my data is being backed up and helps me to meet regulatory requirements.

Pros

This software is easy to setup. It is also easy to run a restore point.

Cons

If you have data feeds (or customizations) from other vendors, they may show up as users and you may be charged at renewal. It is easy enough to call support and get the issue resolved.

Review Source

CC

Craig C.  
IT manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Set and forget backup"

October 3, 2022

5.0

Pros

Easy to set up and it automatic adjusts to adding or deleting of users. Low or no need to adjust once set up.

Cons

I have to pay? Seriously, your going to have to pay somehow, either in money or in the loss of privacy.

Review Source

GS

Greg S.  
CTO  
Environmental Services  
Used the software for: 2+ years

### "Great cloud backup solution"

October 3, 2022

5.0

We've been using this product since 2017 and we're very happy with it. During that period there have been no service interruptions.

Pros

It's very convenient to have the same company performing backups for a lot of different data sources: Exchange, OneDrive, Sharepoint, etc.

Cons

Having more options for the geographic locations of backups would be nice.

Review Source

RD

René D.  
Manager  
Environmental Services  
Used the software for: 2+ years

### "Cloudally Backup"

October 2, 2022

5.0

Very postive

Pros

Very easy to use, reliable, easy recovery and restore

Cons

The restore proces may become less easy in case a provider does not allow high levels of nested folders.

Reason for choosing Salesforce Backup

Easy to use, affordable

Review Source

GL

Gary L.  
Systems Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Very good option to backup your Microsoft 365 environment"

October 2, 2022

5.0

Pros

Organizations should definitely look into backing up your Microsoft 365 environment and not rely on Microsoft themselves. This product is perfect for this opportunity. Very easy setup and configure.

Cons

No complaints about the product overall. Only minor quip is that Azure SSO is not available. Appears only Okta is supported.

Review Source

VR

Verified Reviewer  
Co-Founder  
Real Estate  
Used the software for: 1-2 years

### "Good product, good value for money"

October 2, 2022

5.0

Pros

Pricing vs. ownbackup. the daily mail saying if the job ran or not

Cons

We had to make changes to the admin profile settings to have it wotk

Alternatives considered

[Own](https://www.capterra.com/p/150184/OwnBackup/)

Reason for choosing Salesforce Backup

Price

Review Source

BB

Bill B.  
Director IT/GIS  
Utilities  
Used the software for: 2+ years

### "Easiest to use critical backup and recovery."

October 2, 2022

5.0

Nothing but stellar!

Pros

Easy to use for setting up backups and for recovery of files.

Cons

Nothing is missing. It's a superb product

Review Source

Response from OpenText

October 4, 2022

Thank you.

BV

Ben V.  
ICT  
Mental Health Care  
Used the software for: 2+ years

### "Cloudally backup"

October 2, 2022

5.0

Pros

Great application that has reliably backed up all user data and is easy to recover to any point in time

Cons

Reporting could be a bit better. It would be nice to have summarised monthly reporting

Review Source

FB

Filip B.  
Team lead ICT infrastructure  
Information Technology and Services  
Used the software for: 2+ years

### "Cloudally backup"

October 2, 2022

5.0

Very satisfied about this product. It is usable for both small as large businesses. It's easy to use and very reliable

Pros

The ease of use and flexible price options

Cons

No cons discovered yet after more than 2 years

Review Source

DN

Daniel N.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great product and service"

October 2, 2022

5.0

Excellent

Pros

Saved us from sabotage when an employee quit and deleted everything...they didn't realize we were making backups!

Cons

It's a little pricey once you have a lot of storage

Review Source

JS

Jesse S.  
Systems Admin  
Marketing and Advertising  
Used the software for: 2+ years

### "Solid Product with Good Features"

October 2, 2022

5.0

Just a product I feel like I can rely on and give very little thought until I need it and it hasn't disappointed me yet in three years.

Pros

Low interaction after implementation, daily reports and alerts of new additions and archived items.

Cons

There is nothing I can think of at this moment.

Review Source

AB

Arie B.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Cloudally M365 Backup"

October 3, 2022

5.0

Protecting our clients with M365 cloud backup

Pros

Ease of use, easy to install and configure. straight forward dashboard

Cons

No negative feedback, product works as advertized

Review Source

FF

Fred F.  
AGENT  
Insurance  
Used the software for: 2+ years

### "Keep more time for yourself and use a worry-free backup software"

October 6, 2022

5.0

Pros

Easy - low price -it just works as it is supposed to

Cons

Cannot think of a drawback of using CloudAlly

Review Source

AB

Autumn B.  
CEO  
Consumer Goods  
Used the software for: 6-12 months

### "Easy to use "

October 2, 2022

4.0

Pros

I like how easy it was to set up and automate. I’m tech savvy but not a tech, and it was very user friendly

Cons

It does everything I need it to do. It’s getting expensive so I need to look into compression

Reason for choosing Salesforce Backup

Recommend fed by my IT

Review Source

EV

Erik V.  
QaRa  
Medical Devices  
Used the software for: 2+ years

### "Back up medical device compliance"

October 2, 2022

4.0

Pros

Simple to use and to retrieve backups. What is there more to like about a functional.SW

Cons

Nothing specific, it does what it needs to do

Review Source

EG

Emmanuelle G.  
CIO  
Construction  
Used the software for: 6-12 months

### "A really good app for small companies"

October 3, 2022

5.0

For Salesforce, it is a seemless feature. I don't have to export manually all datas every week. Everything is backed up each night and so easy to restore I can even use it to seed my sandboxes.

Pros

I needed an all-in-one backup solution for Google Workspace, Box and Salesforce. That one does it for a really reasonable price (for a company of our size, under 50 employees).

Cons

The search of a specific record of Box to restore is not as easy as it is for Salesforce or Google Workspace (it would be great to search items deleted or modified, not just by author or date).

Reason for choosing Salesforce Backup

Best value for money for small companies like ours.

Review Source

PM

Phillip M.  
CEO  
Insurance  
Used the software for: 6-12 months

### "A wonderfu; service so far"

October 5, 2022

5.0

Just brilliant

Pros

So easy to use, seems very secure, regular back-ups and notifications

Cons

Haven't done a recovery yet...so will see how that goes.

Alternatives considered

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Reason for choosing Salesforce Backup

Better price and easier to use

Review Source

JPG

Juan Pedro G.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Simply perfect"

October 3, 2022

5.0

Good, simply good.

Pros

The simplicity, full features and performance are the best.

Cons

Granular management and other software integrations could be improved

Review Source

CH

Clive H.  
VO  
Computer & Network Security  
Used the software for: 2+ years

### "Excellent, easy cloud backup for key apps"

October 4, 2022

5.0

Pros

Easy to deploy for multiple apps (salesforce, Office365)

Cons

Would like Quickbooks online to he added

Review Source

JB

Jeff B.  
President  
Automotive  
Used the software for: 2+ years

### "Cloud ally"

October 2, 2022

5.0

Good

Pros

Ease of use for purchase and integration

Cons

Nothing that I can recall but thanks for asking

Review Source

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