--- title: "Evolux Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Evolux Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/265591/Evolux/" page_type: "product" language: "en" --- # Evolux Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Evolux ## What is Evolux? Evolux is a complete Call Center suite with high added value and focus on the customer experience. The solution has an intuitive interface, with features such as multi-skill call distribution, IVR, quality monitoring, call recording, operation supervision, real-time reports and dashboards, in addition to a feature aimed at attendance via messaging applications such as WhatsApp. Our suite adapts to your operation through integrations with ERP and CRM systems. ## What is Evolux used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Evolux?[Manage this product listing](https://www.g2.com/products/evolux/claim_requests/new?auto=true) ## Evolux Overview Updated September 2026 AI summary Evolux delivers cloud-based call center software for businesses of all sizes, supporting core functions like automatic call distribution, call logging, monitoring, and CRM integration. It includes features such as IVR, queue management, reporting tools, and a dashboard for oversight. Optional capabilities like an API, auto-dialer, chat, and performance management allow for greater customization and integration flexibility. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Evolux 4.8 (18) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (18) Ease Of Use 4.6 (888) Value For Money 4.6 (13) Value For Money 4.6 (798) Customer Service 4.7 (18) Customer Service 4.7 (819) ## Evolux alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) [View all alternatives](https://www.capterra.com/p/265591/Evolux/alternatives/) ## FAQs about Evolux Overview ### Which roles and teams benefit most from Evolux? Evolux is most used by customer service leaders, help desk coordinators, supervisors, and operations managers who need to monitor agent performance, organize service workflows, and improve response quality. IT and technology teams use it to manage support operations, while planning, data, and HR analysts rely on reporting for staffing, productivity, and performance decisions. Answer based on 18 reviews Overview ### What company size and industries is Evolux built for? Evolux is built mainly for enterprises, which make up 61% of reviewers, with midsize businesses at 39%, and it is used most in Consumer Services at 39% and Telecommunications at 28%. It also appears in Health, Wellness and Fitness at 6%, primarily for call center operations. Answer based on 18 reviews Features and Usability ### What are the key features of Evolux? Evolux offers CRM, call center management, IVR, and dashboard tools for handling customer interactions and agent activity. It also includes auto-dialer, automatic call distribution, call logging, call recording, queue management, real-time analytics, and reporting, plus API, third-party integrations, live chat, and workflow management. Integrations ### Which third-party tools and platforms does Evolux integrate with? Evolux integrates with Movidesk for ticket management and support workflows. The available integration list is limited in the provided data, so Movidesk is the only confirmed third-party platform named for Evolux. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Evolux offer? Evolux provides live online sessions, documentation, and videos for training. Live online sessions support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs for users who want to review setup and product features at their own pace. Getting Started and Support ### What customer support options does Evolux offer? Evolux provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support quality is available, so support experience details such as response speed or helpfulness are not described here. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Evolux supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and respond to issues more quickly. Call Logging 4.9 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.8 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.6 (16) 68.75% of 16 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.8 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Distribute/route/connect calls Computer Telephony Integration 4.9 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Evolux 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.8 (18) 4.8 Based on 18 reviews ## Pricing Value for money 4.6 (13) ### Starting price Free trial not available Value for money 4.6 (13) 4.6 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (18) 4.7 Based on 18 reviews ## User reviews Overall rating 4.8 Based on 18 reviews Filter by rating 5(15) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent WC Weslley C. Supervisor Telecommunications ### "Inovador" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2023 Pros Na minha opinião a intuitividade do evolux e a interface limpa são o que mais chamam atenção no produto, além da qualidade entregue em todos os recursos. Cons A exibição do relatório de chamadas, de forma que fique mais fácil de ver o NPS das ligações e um sistema de NPS baseado em média ao invés de detratores - neutros e promotores Switched from [Linphone](https://www.capterra.com/p/158709/Linphone/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AY Alexander Y. Analista de Dados Telecommunications ### "Avaliação" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2023 Pros Facilidade de trabalho. A ferramenta nos permite visualização de dados para análise de forma simples e satisfatória. Cons Nada a questionar. Tudo que necessito encontro nesta ferramenta. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WF Weligton F. coord help desk Telecommunications ### "Satisfação como cliente" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2023 Pros Facilidade da programação e ajustes necessarios. Cons Relatorio do studio poseria ser mais aberto para a jornada do assinante. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GO Gustavo O. Líder de Atendimento Help Desk Telecommunications ### "Sistema pensado para a experiência do cliente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2022 Neste tempo que uso o Evolux, minha percepção geral de uso sempre foi muito boa. Raros problemas de indisponibilidade, entrega um bom SLA e a melhor coisa é a intuitividade do sistema. A curva para um treinamento de uso é definitivamente curta, o que me deixa satisfeito com a ferramenta. Pros A aprendizagem, implementação e o uso propriamente dito do Evolux são imensamente intuitivos! O software é completo para gestão e acompanhamento de um call center, possibilitando entregarmos uma ótima experiência ao cliente, desde o primeiro atendimento na URA até o atendimento humano e a avaliação do cliente sobre o contato no final.Todo o sistema de gestão é o que mais gosto no Evolux, pois nos entrega realmente dados relevantes para fazermos uma análise individual de qualquer demanda. Os painéis em real-time nos ajudam no acompanhamento do setor, permitindo monitorarmos fila, atendimentos e pausas.Além da gestão, a integração com outros sistemas faz com que o atendimento, mesmo que eletrônico, possa ser efetivo e personalizado de acordo com a demanda do cliente, facilitando desta forma toda a cadeia de atendimento. Cons Deixo como sugestão um recurso que sinto falta: a possibilidade de envio de informações na transferência para outra fila, por exemplo, poder ser enviado para o atendente seguinte informação de uma demanda já identificada inicialmente, um nome da pessoa que mantém contato naquele momento e etc. Pode realmente ser um diferencial competitivo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HP Hudson P. Líder de atendimento de Help Desk Telecommunications ### "Ferramenta de recursos que agregam" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 11, 2022 Em minha opinião o Evolux é uma ferramenta completa que com o passar do tempo e suas atualizações só tem a agregar, desde meu início no Grupo Conexão sempre tive o uso diário da plataforma, tanto para atendimento quanto para gestão de equipe e suas métricas. Atualmente como líder de atendimento de Help Desk em uma empresa do ramo de internet o Evolux só tem a ajudar em minhas monitorias de qualidade e performance da equipe, rastreio de potenciais problemas no monitoramento de fluxos em filas, podendo ter em mãos até mesmo a localidade de onde vem essas ligações/ clientes, ressalto também a facilidade no uso de gerenciamento de filas e a plataforma Studio. Pros Em meu uso, uma das funcionalidades mais completas seria o relatório de chamadas, onde consigo tirar a quantidade de ligações por operador, horários de pico e até mesmo a região que as ligações/ clientes estão entrando. Cons Em minha opinião, uma função que poderia ter uma melhoria, seria uma maneira mais prática de movimentação de operadores por lote/grupo, ao invés de realizar um a um de fila para fila. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR Josue Robson A. Líder de Atendimento Consumer Services ### "Avaliação Evolux" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 11, 2022 Pros Todos os recursos são funcionais e tem suas importâncias, mas os relatórios auxiliam muito no meu trabalho. Cons As vezes tem alguns bugs. Abro mais de uma aba elas vezes preciso ficar atualizando. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MG Mario gil B. Operador Consumer Services ### "Avaliação de uso" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 11, 2022 Pros Facilidade em direcionar demandas e indentificar recursos Cons Instabilidade e lentidão ao uso em relação a navegadores diferentes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JW Jose W. Supervisor de relacionamento Consumer Services ### "Boa ferramenta de gerenciamento" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2022 ótima e os relatórios de chamadas estão cada vez melhores com a incrementarão de mais informações de performance da operação. Pros Sistema é completo, limpo, rápido e intuitivo. Cons Lentidão, mas acredito que seja algo interno. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GD Gislaine D. Analista RH Accounting ### "Empresa Parceira" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2022 Empresa com o foco no bom relacionacionamento com os seus cliente.Busca sempre se manter atualizado em relação as necessidades dos seus cliente e em relação ao que o mercado esta trazendo de inovação.O custo benefício em te-los como fornecedor é muito gratificante. Pros A facilidade na navagação,As funcionalidades contidadas na ferramentaOs relatórios de KPI's Cons Ao meu ver, vocês estão sempre inovando e trazendo melhorias para ferramenta, não tenho nada de negativo para pontuar Reasons for choosing Evolux Não tivemos dúvidas em relação a técnilogia que nos estava sendo oferecida Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Gerente de Tecnologia Information Technology and Services ### "Melhor CRM do Mercado com ótimo Suporte" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2022 A Evolux têm uma visão de parceria, sempre nos apoiando, desde o levantamento da solução até o suporte pós vendas. Pros Poder sempre contar com Suporte técnico (24/7) além da estabilidade da plataforma. Cons não aplicável, a Evolux atende todas as nossas necessidades. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Custo, funcionalidades e Suporte Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/265591/Evolux/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.