Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Rapport® is the only client communications tool developed and supported by Covetrus®, with full software integration to improve the practice and pet owner experience. Includes features such as automated reminders, two-way multi-media messaging, and online scheduling. Set up automated reminders via direct mail, email, text, and telephone, depending on client preference. Enhanced client communications can help reduce no-shows, improve client relations, and generate time-saving efficiencies.
Provider
Covetrus Software Services
Located In
United States
Foundation
1988
Deployment
Cloud, SaaS, Web-Based
Support
Email/Help Desk, Phone Support
Companion, equine, and mixed veterinary practices in North America, UK, and ANZ.
Content Source: Rapport
Green rating bars show the winning product based on the average rating and number of reviews.
Rapport Reviews
Pros
Love Rapport, it's easy to use and if I have questions the service team is always friendly.
The text function is a great asset and we use it daily. Text reminders and the option to send messages for lab results has been very helpful.
We love the text feature. This has been a great thing added to be able to reach clients for brief updates and share info in a quick efficient manner.
Best thing is not having to call to confirm every appointment.
Cons
The thing i disliked about Rapport was that It was limited amount of space on the screen so things just looked very squished together.
It works poorly and is confusing. We don't tell any clients to use it.
We have liked the reminder calls and emails for scheduled appointments but inadequate customer service and lack of full functionality for a product we pay full price for is frustrating.
Having to log in to another website is a minor inconvenience.
"User friendly and great for Avimark users"
Pros: Fast integration, easy to use and learn. Most of which I taught myself. Love the integration for Avimark
Cons: Post cards, needs to switch to email reminders only, not make the client go in and turn it off. We as staff want to just decide to turn off.
Vendor Response
"Rapport Review"
Overall: We have liked the reminder calls and emails for scheduled appointments but inadequate customer service and lack of full functionality for a product we pay full price for is frustrating. As we use multiple covetrus products, we have seen a negative shift over the last several years.
Pros: The appointment reminders work well and have allowed our CSR staff to spend more time focused on other tasks,.
Cons: When we were searching for a communications software, one of our main concerns was continuing to send postcards with our patients photos on them, as we always have through vet press online. We had multiple conversations about this feature and the importance to our practice. Upon starting last year we realized that the post cards were not sending our patient images. over the next six months I had to routinely call and check on the issue as there was no follow up from the company. Now we have been told that the product cannot communicate with impromed (another covetrus product) to pull the patient pictures, and there is no fix in sight. This news combined with the months of non-answers on the issue have left us questioning our choice in this product.
Vendor Response
"Not user friendly"
Overall: The texting feature has been the most helpful new thing that we have gained.
Pros: The text function is a great asset and we use it daily. Text reminders and the option to send messages for lab results has been very helpful.
Cons: The messenger function on the app has serious issues that make it very difficult to use. The idea of a messaging/texting system is good, but the inconsistencies in how to open a message, notifications, and how to find a client is not user-friendly in the slightest. We are only able to search by last name, so if we have someone send a message with a common last name (e.g. Smith, Jones, etc.) it can be almost impossible to find their message and reply to them. In most situations like this, we end up having to call the [sensitive content hidden] which makes the messaging program useless. The notifications are inconsistent and only appear on some computers. We have three computers for reception, and they will show different notifications and open statuses.I have spoken with two representatives for Rapport regarding our concerns and have not heard anything back and have seen no improvements.
Vendor Response
"Rapport User"
Overall: Overall, during COVID, Rapport saved us. Rapport handles some of the manual process items that my staff had to do freeing them to take on different tasks in the clinic
Pros: I like that Rapport interfaces directly with Impromed so my CSR's do not have to perform extra functions trying to maintain separate systems.
Cons: Cannot change wording on some of the reminders and have to contact Rapport customer service.
Vendor Response
"20 plus year AVImark user"
Overall: it is a great time saver, especially that it marks appointments confirmed so we do not have to reach out to each client to confirm
Pros: I like to automation of Rapport & the functionality of how we can set which reminder or confirmation emails go out to clients and are worded based on the type of appointment.
Cons: I wish we could design our own package and pay for just the features we are using.
Vendor Response
