# Rapport Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Rapport Software - reviews, pricing plans, popular comparisons to other Veterinary products and more.

Source: https://www.capterra.com/p/265653/Rapport/pricing

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# 

 Rapport Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Rapport

## What is Rapport?

Rapport® is the only client communications tool developed and supported by Covetrus®, with full software integration to improve the practice and pet owner experience. Includes features such as automated reminders, two-way multi-media messaging, and online scheduling. Set up automated reminders via direct mail, email, text, and telephone, depending on client preference. Enhanced client communications can help reduce no-shows, improve client relations, and generate time-saving efficiencies.

## What is Rapport used for?

[Veterinary](https://www.capterra.com/veterinary-software/)

Overall rating

Based on 33 user reviews

Reviews sentiment

Positive

70%

Neutral

21%

Negative

9%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Rapport?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://software.covetrus.com/&name=Rapport)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Rapport

3.9 (33)

VS.

[4.6 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/)

Starting Price

Contact vendor

Starting Price

$116

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (33)

Ease Of Use

4.6 (278)

Value For Money

3.8 (27)

Value For Money

4.6 (264)

Customer Service

4.3 (31)

Customer Service

4.7 (276)

## Rapport alternatives

Highest Rated

[4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/)

Starting price

$260.50

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (78)](https://www.capterra.com/p/167764/Digitail/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/265653/Rapport/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Confirmations/Reminders

4.3 (21)

104.76% of 21 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

SMS Messaging

4.1 (21)

95.24% of 21 reviewers that rated this feature as important or highly important

Send messages via SMS

Communication Management

4.0 (18)

88.89% of 18 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Appointment Scheduling

4.4 (15)

80.00% of 15 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Calendar Management

4.0 (10)

50.00% of 10 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Email Reminders

4.8 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Reminders sent via email

Rapport 8 features

Schedule appointments via a calendar

Track and manage schedules and meetings via an integrated calendar

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

Reminders sent via email

Timed notification for any upcoming task, deadline, appointment, or activity

Send messages via SMS

Meet with patients remotely

Features

3.8 (33)

3.8

Based on 33 reviews

## Pricing

Value for money

3.8 (27)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.8 (27)

3.8

Based on 27 reviews

## Support, customer service and training options

Customer Service

4.3 (31)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (31)

4.3

Based on 31 reviews

## User reviews

Overall rating

3.9

Based on 33 reviews

Filter by rating

5(13)

4(10)

3(7)

2(1)

1(2)

Mentioned topic

Sorted by most recent

JK

Jessie K.

RVT Manager

Medical Practice

### "Efficient and User-Friendly, with Room for Improvement"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 26, 2026

Overall, a dependable and easy-to-use system that helps manage patients, scheduling, and reminders efficiently. It improves workflow, though occasional glitches and limited customization can be frustrating

Pros

User-friendly interface, great for patient tracking, reminders, and streamlining daily clinic workflow.

Cons

Limited customization, occasional glitches, and reporting features could be more robust and flexible. I wish it had two way recording back into the medical record as well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

Jeffrey L.

Practice Manager

Veterinary

### "Great Software, but a Human Touch is Needed"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 2, 2026

The seamless reading and writing capabilities worked without issue. Clients/patient accounts were easily and automatically synced on the scheduling and communication sides of the software with our practice management software Impromed Infinity. The ability to send two-way texts as well as being able to send automated client reminders for due services was invaluable.

Pros

Rapport is able to integrate seamlessly with Impromed Infinity as they are both within the Covetrus family of software. This allows for two-way read and write capabilities with online scheduling and client/patient information syncing. Not many other 3rd party online scheduling and communication systems do two-way read and write. Two-way texting capabilities and the patient reminder notification system streamlined due date reminders saving our staff time.

Cons

The capabilities of Rapport were not at issue, rather the way in which our clientele realistically used the system was the main issue. Inappropriately scheduled appointments have to be hand screened by staff rather than a flagging system built into Rapport. At the time of use there was nothing built into the software that allowed newly made appointments to be flagged if the incorrect resource or appointment type was used.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

Samantha M.

Business Development Manager

Veterinary

### "Rapport (Comms)"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 8, 2025

Pros

it is nice having it send reminders or mass emails

Cons

it is hard to use and it sometimes does not work on computers without a work around

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BW

Brook W.

Practice Manager

Veterinary

### "CCAH Rapport Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 3, 2025

Fantastic, super useful tool, makes the front desk job a lot more efficient

Pros

Ease of use. Ease of access. Makes receptions job easier

Cons

the last update was difficult to get used to

Switched from

[Demandforce](https://www.capterra.com/p/221823/Demandforce/)

Better system for the money, better customer service and support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GB

Gabriela B.

CVT

Veterinary

### "Excellent software to enhance client communication and compliance"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 30, 2024

It handles all our client communication needs efficiently and promptly. It helps us achieve client compliance and attendance since it reminds them of their pets' due dates as well as their upcoming appointments

Pros

It's a great tool for our clinic to communicate with our clients, send reminders of their appointments and due dates for vaccines, and also to keep their communications preferences updated

Cons

When we transitioned to our new software to manage our vet clinic, Pulse, we had to wait two weeks until the databases were moved from the temporary to the permanent server to have Rapport active. That was a problem because we depend on Pulse for client communication.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YR

yesenia r.

Assistant Manager

Veterinary

### "Rapport Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 7, 2024

Pros

What i loved most about Rapport was that it was integrated with Avimark. This made communicating with clients very easy.

Cons

The thing i disliked about Rapport was that It was limited amount of space on the screen so things just looked very squished together.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 2, 2024

Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.

GB

Gina B.

OM

Veterinary

### "Love Rapport, it's easy to use and if I have questions the service team is always friendly."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 30, 2023

Everyone has been very helpful if I do have a question about reports or sending mass messages.

Pros

What I most like about Rapport is the reports they do for past due reminders and their no response to reminders reports. This is a huge help in keeping the system cleared when people have moved and such.

Cons

I wish the text appointment reminders were immediate for our new clients, that's about all the negative I have found.

Reasons for choosing Rapport

Rapport integrated with eVetPractice when we switched.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 14, 2023

We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.

TM

Teri M.

Office Manager

Veterinary

### "20 plus year AVImark user"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 23, 2023

it is a great time saver, especially that it marks appointments confirmed so we do not have to reach out to each client to confirm

Pros

I like to automation of Rapport & the functionality of how we can set which reminder or confirmation emails go out to clients and are worded based on the type of appointment.

Cons

I wish we could design our own package and pay for just the features we are using.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 14, 2023

We are grateful you took the time to review Rapport as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours.

DL

Diane L.

Practice Manager

Veterinary

### "Rapport "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 16, 2023

Pros

Reminders, and you have very good customer service

Cons

I wish I had a manual (paper) to refer to so I wouldnt have to call for assistance.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 14, 2023

Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

DF

Debra F.

Office Manager

Veterinary

### "Rapport Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

July 27, 2023

We are happy with it, and am sure we'll stay with them.

Pros

We've had Avimark/Covetrus/Rapport for a long time. I'm old school, and don't really want to go thru learning another program.

Cons

The posting / invoicing / back-dating invoices - causes problems.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 9, 2023

We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.

[View all Reviews](https://www.capterra.com/p/265653/Rapport/reviews/)

Popular comparisons

[DaySmart Vet vs Rapport](https://www.capterra.com/compare/133166-265653/DaySmart-Vet-vs-Rapport)

[Instinct Science vs Rapport](https://www.capterra.com/compare/234498-265653/Instinct-EMR-vs-Rapport) 

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