# Rapport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rapport the right Veterinary solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265653/Rapport/reviews --- Rapport 3.9 (33) [View alternatives](https://www.capterra.com/p/265653/Rapport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rapport Ease of use 3.8 Customer Service 4.3 ## Pros and Cons in Reviews JK Jessie K RVT ManagerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “User-friendly interface, great for patient tracking, reminders, and streamlining daily clinic workflow.“ March 26, 2026 CS Chris Schumacher S Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Cannot change wording on some of the reminders and have to contact Rapport customer service.“ July 18, 2023 JL Jeffrey L Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Rapport is able to integrate seamlessly with Impromed Infinity as they are both within the Covetrus family of software.“ March 2, 2026 MS Marian S OwnerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “Not a good value for the cost clients aren’t getting the reminder cards“ July 25, 2023 KP Kathryn P owner vetVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “I love that it integrates with Avimark and the appointments appear on our actual calendar.“ July 24, 2023 Ad Alex d Owner/Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “The email editor is dated and not user friendly“ March 23, 2023 AO Angel O Inventory Manager & Client careVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “integration with Avimark & ease of use through files.“ July 18, 2023 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jeffrey L. Practice Manager Veterinary Used the software for: 1-2 years ### "Great Software, but a Human Touch is Needed" March 2, 2026 4.0 The seamless reading and writing capabilities worked without issue. Clients/patient accounts were easily and automatically synced on the scheduling and communication sides of the software with our practice management software Impromed Infinity. The ability to send two-way texts as well as being able to send automated client reminders for due services was invaluable. Pros Rapport is able to integrate seamlessly with Impromed Infinity as they are both within the Covetrus family of software. This allows for two-way read and write capabilities with online scheduling and client/patient information syncing. Not many other 3rd party online scheduling and communication systems do two-way read and write. Two-way texting capabilities and the patient reminder notification system streamlined due date reminders saving our staff time. Cons The capabilities of Rapport were not at issue, rather the way in which our clientele realistically used the system was the main issue. Inappropriately scheduled appointments have to be hand screened by staff rather than a flagging system built into Rapport. At the time of use there was nothing built into the software that allowed newly made appointments to be flagged if the incorrect resource or appointment type was used. Review Source BW Brook W. Practice Manager Veterinary Used the software for: 6-12 months ### "CCAH Rapport Review" April 3, 2025 5.0 Fantastic, super useful tool, makes the front desk job a lot more efficient Pros Ease of use. Ease of access. Makes receptions job easier Cons the last update was difficult to get used to Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Better system for the money, better customer service and support Review Source SM Sarah M. CSR Veterinary Used the software for: 6-12 months ### "Not user friendly" July 24, 2023 3.0 The texting feature has been the most helpful new thing that we have gained. Pros The text function is a great asset and we use it daily. Text reminders and the option to send messages for lab results has been very helpful. Cons The messenger function on the app has serious issues that make it very difficult to use. The idea of a messaging/texting system is good, but the inconsistencies in how to open a message, notifications, and how to find a client is not user-friendly in the slightest. We are only able to search by last name, so if we have someone send a message with a common last name (e.g. Smith, Jones, etc.) it can be almost impossible to find their message and reply to them. In most situations like this, we end up having to call the \[sensitive content hidden\] which makes the messaging program useless. The notifications are inconsistent and only appear on some computers. We have three computers for reception, and they will show different notifications and open statuses.I have spoken with two representatives for Rapport regarding our concerns and have not heard anything back and have seen no improvements. Review Source Response from Covetrus Software Services August 9, 2023 Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. JK Jessie K. RVT Manager Medical Practice Used the software for: 1-2 years ### "Efficient and User-Friendly, with Room for Improvement" March 26, 2026 4.0 Overall, a dependable and easy-to-use system that helps manage patients, scheduling, and reminders efficiently. It improves workflow, though occasional glitches and limited customization can be frustrating Pros User-friendly interface, great for patient tracking, reminders, and streamlining daily clinic workflow. Cons Limited customization, occasional glitches, and reporting features could be more robust and flexible. I wish it had two way recording back into the medical record as well. Review Source SM Samantha M. Business Development Manager Veterinary Used the software for: 2+ years ### "Rapport (Comms)" April 8, 2025 4.0 Pros it is nice having it send reminders or mass emails Cons it is hard to use and it sometimes does not work on computers without a work around Review Source GB Gabriela B. CVT Veterinary Used the software for: 2+ years ### "Excellent software to enhance client communication and compliance" November 30, 2024 5.0 It handles all our client communication needs efficiently and promptly. It helps us achieve client compliance and attendance since it reminds them of their pets' due dates as well as their upcoming appointments Pros It's a great tool for our clinic to communicate with our clients, send reminders of their appointments and due dates for vaccines, and also to keep their communications preferences updated Cons When we transitioned to our new software to manage our vet clinic, Pulse, we had to wait two weeks until the databases were moved from the temporary to the permanent server to have Rapport active. That was a problem because we depend on Pulse for client communication. Review Source NM Nolen M. Manager Veterinary Used the software for: 6-12 months ### "Rapport Review" July 17, 2023 4.0 We have liked the reminder calls and emails for scheduled appointments but inadequate customer service and lack of full functionality for a product we pay full price for is frustrating. As we use multiple covetrus products, we have seen a negative shift over the last several years. Pros The appointment reminders work well and have allowed our CSR staff to spend more time focused on other tasks,. Cons When we were searching for a communications software, one of our main concerns was continuing to send postcards with our patients photos on them, as we always have through vet press online. We had multiple conversations about this feature and the importance to our practice. Upon starting last year we realized that the post cards were not sending our patient images. over the next six months I had to routinely call and check on the issue as there was no follow up from the company. Now we have been told that the product cannot communicate with impromed (another covetrus product) to pull the patient pictures, and there is no fix in sight. This news combined with the months of non-answers on the issue have left us questioning our choice in this product. Reason for choosing Rapport We were interested in the integration with impromed as they are both covetrus products. Review Source Response from Covetrus Software Services August 9, 2023 Our portfolio is shaped by veterinarian input and feedback just like yours. Thank you for taking the time to help us improve our offerings and keep veterinary practices thriving. NS Natalie S. Practice Manager Veterinary Used the software for: 1-2 years ### "Review solicited under false pretenses, as a "user survey"" July 17, 2023 2.0 Client app is not good. On Google play only 500 downloads. It works poorly and is confusing. We don't tell any clients to use it. Pros Best thing is not having to call to confirm every appointment Cons Too many features are confusing to set up, and lots that is not used. If we used all the features as suggested, all clients would opt out, as it is many feel they are getting spammed. Reason for choosing Rapport Was already in place when I started, am looking at other options. Review Source Response from Covetrus Software Services August 9, 2023 Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. NS Nicole S. Office Manager Veterinary Used the software for: Less than 6 months ### "Rapport Review" July 19, 2023 3.0 Ease of SMS communication with our doctors on the road. Pros Ease of SMS communication with our doctors who are on the road for all members of our team. Cons Please update SMS messaging to include options of emojis, photos, selection of messages to be marked as "unread." Also a better notification system within the app is needed i.e. notification emblem on an iPhone message. In the notification History section of the app, update with "read by/sent/received" instead of Shown/Not Shown for better work flow management between multiple users.Also, allow more administrative accessibility to update reminders. Administrators need more autonomy to make these changes on our own, rather than having to call a customer service representative and wait for them to make the updates. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Rapport Rebates through Covetrus Review Source Response from Covetrus Software Services August 9, 2023 We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! TR Tanaya R. Office Manager Veterinary Used the software for: 1-2 years ### "User friendly and great for Avimark users" July 18, 2023 5.0 Pros Fast integration, easy to use and learn. Most of which I taught myself. Love the integration for Avimark Cons Post cards, needs to switch to email reminders only, not make the client go in and turn it off. We as staff want to just decide to turn off. Reason for choosing Rapport We had tried a few different kinds, demand force and pet desk Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Intergration Review Source Response from Covetrus Software Services August 9, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. AD Alex D. Owner/Practice Manager Veterinary Used the software for: Less than 6 months ### "Come for the features, stay for the integrations" March 23, 2023 4.0 No issues so far. I'd recommend it to others Pros It integrates seamlessly with Covetrus Pulse Cons The email editor is dated and not user friendly Alternatives considered [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Reason for choosing Rapport Integration with Covetrus Pulse Review Source Response from Covetrus Software Services June 2, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. CSS Chris Schumacher S. Hospital Manager Veterinary Used the software for: 2+ years ### "Rapport User" July 18, 2023 4.0 Overall, during COVID, Rapport saved us. Rapport handles some of the manual process items that my staff had to do freeing them to take on different tasks in the clinic Pros I like that Rapport interfaces directly with Impromed so my CSR's do not have to perform extra functions trying to maintain separate systems. Cons Cannot change wording on some of the reminders and have to contact Rapport customer service. Reason for choosing Rapport Selected Rapport because products similar and interface with Impromed was critical in our decision process. Review Source Response from Covetrus Software Services August 9, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. JB Jane B. Communications & Client Experience Manager Veterinary Used the software for: 2+ years ### "Useful communications platform" July 18, 2023 4.0 Pros We chose and have not left Rapport for its integration with Avimark. We have come to reply on it for texting clients. Cons Compared to other communication platforms, Rapport is not client-focused/user-friendly/visually appealing. Our texts are limited to 160 characters before splitting into two messages and do not appear as coming from our clinic phone #. Review Source Response from Covetrus Software Services August 9, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. TM Teri M. Office Manager Veterinary Used the software for: 2+ years ### "20 plus year AVImark user" August 23, 2023 5.0 it is a great time saver, especially that it marks appointments confirmed so we do not have to reach out to each client to confirm Pros I like to automation of Rapport & the functionality of how we can set which reminder or confirmation emails go out to clients and are worded based on the type of appointment. Cons I wish we could design our own package and pay for just the features we are using. Review Source Response from Covetrus Software Services December 14, 2023 We are grateful you took the time to review Rapport as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. KP Kathryn P. owner vet Veterinary Used the software for: 2+ years ### "Love the integration with Avimark" July 24, 2023 3.0 I have been with Rapport since the early days. The email campaigns and reminders really have not kept up with technology. Pros I love that it integrates with Avimark and the appointments appear on our actual calendar. This is a double edged sword though because sometimes clients do not enough to accurately book them. Cons The email campaigns are clunky and difficult to use. They are not easily personalized the way I would like to do it. They look like an old Wordpress interfact and the whole thing needs an update. Reason for choosing Rapport Avimark Review Source Response from Covetrus Software Services August 9, 2023 Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. DF Debra F. Office Manager Veterinary Used the software for: 2+ years ### "Rapport Review" July 27, 2023 4.0 We are happy with it, and am sure we'll stay with them. Pros We've had Avimark/Covetrus/Rapport for a long time. I'm old school, and don't really want to go thru learning another program. Cons The posting / invoicing / back-dating invoices - causes problems. Review Source Response from Covetrus Software Services August 9, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. AO Angel O. Inventory Manager & Client care Veterinary Used the software for: 2+ years ### "Review" July 18, 2023 3.0 it's OK, if the above would be made possible then it would be wonderful :) Pros integration with Avimark & ease of use through files. Cons a lot of hoops to jump through to send and receive photos and video with clients. This option should be available through the rapport assistant. Reason for choosing Rapport because it is/was offered by the same company that had Avimark. Review Source Response from Covetrus Software Services August 9, 2023 Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. LH Linda H. Practice Manager and Co-owner Veterinary Used the software for: 1-2 years ### "Great reminders for U.S. but not for Canada" July 18, 2023 5.0 Overall, we are very pleased with Rapport. Pros Our NO SHOW appointments have significantly decreased due to Rapport reminders being sent. Cons We continue to have problems with our Canadian clients not able to receive reminders via text and phone calls. Email seems to work best Review Source Response from Covetrus Software Services August 9, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. LH Lisa H. Practice Manager Veterinary Used the software for: Less than 6 months ### "ABC Vet Clinic" July 18, 2023 3.0 I don't feel like we have significant contact with anyone (vendor rep). We have had no trouble reaching someone when we need them, but it would be nice to have the reach out occassionally to check in and possible to offer some suggestions for a more visible and active account Pros We love the text feature. This has been a great thing added to be able to reach clients for brief updates and share info in a quick efficient manner Cons I alrady explained this in the previous page. We are not happy at all with the way 5 star reviews are managed. The client should have an easier option to share on Google, than having to repeat the process. Review Source Response from Covetrus Software Services August 9, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. GB Gina B. OM Veterinary Used the software for: 1-2 years ### "Love Rapport, it's easy to use and if I have questions the service team is always friendly." August 30, 2023 4.0 Everyone has been very helpful if I do have a question about reports or sending mass messages. Pros What I most like about Rapport is the reports they do for past due reminders and their no response to reminders reports. This is a huge help in keeping the system cleared when people have moved and such. Cons I wish the text appointment reminders were immediate for our new clients, that's about all the negative I have found. Reason for choosing Rapport Rapport integrated with eVetPractice when we switched. Review Source Response from Covetrus Software Services December 14, 2023 We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. AM Amanda M. Practice Manager Veterinary Used the software for: 2+ years ### "Rapport Review" July 18, 2023 4.0 Pros I like the integration with our PMS and the customer support Cons more expensive with less features as other similar products. Review Source Response from Covetrus Software Services August 9, 2023 We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! SH Stacey H. Assitant Veterinary Used the software for: 6-12 months ### "Not as Useful as Entended-Droid App does not work" July 24, 2023 3.0 Considering cancelling all together. Pros Being able to communicate via text from email, where you don't have to be logged in. Patient reminders go out automatically. Cons The droid App for Rapport does not work and hasn't worked the entire time. Clients continue to get reminders, even after they've been scheduled. Difficult to setup reminders for how we business. Rapport is not as useful as anticipated. Review Source Response from Covetrus Software Services August 9, 2023 We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! TF Terri F. Hospital Manager Veterinary Used the software for: 1-2 years ### "Rapport is Helpful" July 24, 2023 5.0 Fantastic experience, would not hesitate to recommend to other animal hospitals. Pros Rapport support was on the ready to make the transition effortless. The immediate communication with our clients has been superb. Cons There are no features that we are displeased with. Review Source Response from Covetrus Software Services August 9, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. JN Jane N. Practice Manager Veterinary Used the software for: 2+ years ### "Excellent" July 18, 2023 5.0 Easy to initiate and work with. Pros Works seamlessly in the background, but can be manually changed if need be. Cons A few negative issues with the on line portal. Review Source Response from Covetrus Software Services August 9, 2023 We are grateful you took the time to review Rapport as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. SS Shannon S. Receptionist Medical Practice Used the software for: 1-2 years ### "Review" July 24, 2023 5.0 Pros friendly employees, gets back to you in a timely manner, followups if need be, fixes issues Cons not applicable . Review Source Response from Covetrus Software Services August 9, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. Similar Products Featured