# Rely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rely the right Whistleblowing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265671/Rely/reviews --- Rely 4.8 (13) [View alternatives](https://www.capterra.com/p/265671/Rely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rely Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Kris D. Industrial Relations Manager Hospital & Health Care Used the software for: 1-2 years ### "Visibility of issues in the workplace is valuable" January 23, 2026 5.0 Having all out cases in the one place and the ability for managers to make File Notes when they have informal discussions with their staff is a game changer. Pros The uptake from employees to raise issues that they weren't previously raising. this has given us insight into some areas where there are issues with the team's culture. Cons Sometimes the fact that a complainant can be anonymous becomes challenging as the complainant is expecting resolution of an issue without providing sufficient detail. Review Source Response from Rely January 28, 2026 Thank you for your feedback. Anonymous reports can pose a challenge if insufficient information is submitted. Utilising Rely's secure notification question in combination with the message board can allow for on-going communication even if the report is anonymous. Please reach out to the support team if you'd like to know more about this. BH Ben H. National integrity manager Sports Used the software for: 1-2 years ### "Game changer for sport " September 23, 2025 5.0 A game-changer for sport Australia! This platform has significantly reduced our reliance on spreadsheets and emails, providing a secure, transparent system for managing complaints and integrity matters. It's helped us shift from reactive case handling to proactive governance, supporting a real cultural change. A robust and accessible solution that aligns perfectly with best practice in sport. Highly recommend! Pros Reduces reliance on spreadsheets, emails, and ad hoc systems Provides a secure, transparent, and fit-for-purpose platform Enables consistent and efficient case management Supports proactive governance and cultural change Aligns with best practice in sports integrity Accessible and robust system for managing integrity matters Cons Initial setup and onboarding may require time and training Change management needed to shift from legacy systems Review Source Response from Rely October 10, 2025 It's great to hear how much value Rely is providing. We love working with the passionate folks who work in Sports and hope we can keep delivering greater and greater value. MP Maddy P. Employment Relations Specialist Retail Used the software for: 2+ years ### "User friendly, simple, good platform " April 17, 2025 4.0 Pros User friendly, a source of truth, able to hold and display an appropriate level of detail. It is also displayed to look aesthetically pleasing and is the nicest to view of the platforms I work with Cons Can be hard to navigate when new to the platform. Sometimes the options do not directly fit to what is required Review Source Response from Rely April 21, 2025 Thanks for your feedback Maddy. A member from our support team will reach out to learn more about where you felt the navigation was difficult. CR Charlotte R. Employee Relations Coordinator Oil & Energy Used the software for: 6-12 months ### "Reliable and Intuitive" June 4, 2025 5.0 Rely is exactly what it markets itself as, it's a user-friendly end to end case management platform that improves organisational transparency & performance. Would definitely recommend! Pros It's a very intuitive system, easy to use, the service is fantastic! The best aspect of Rely is the live chat function, you can ask a question and will receive a response in minutes. Cons The Rely Case Management System is the best I've ever used, I can honestly say that I have no comment to provide regarding what I like least. Review Source Response from Rely June 12, 2025 Thanks so much, Charlotte. Terrific to hear Rely is hitting the mark and is making your work easier. CS Connie S. WHS Specialist Mental Health Care Used the software for: Less than 6 months ### "Solution focused with the right available support." May 20, 2025 5.0 I felt supported and this was important for customer experience. Loved the growth mindset and potential opportunities. Pros \[sensitive content hidden\] The Rely team was solution focused and was available to guide and assist throughout the whole process, keeping it simple. Cons Still early stage and therefore there were some features that are "not yet" available, but possible for future development! Review Source Response from Rely May 21, 2025 Thanks for your feedback. We'd love to hear what features you felt were not yet available. Feel free to reach out to our live chat or send an email to support@relyplatform.com LO Lisa O. Training Manager Supermarkets Used the software for: Less than 6 months ### "Game Changer " September 29, 2025 5.0 Rely has been great with their training, super prompt & friendly with all enquiries & I would recommend the product to anyone in need of an anonymous reporting portal. We use it primarily as a Whistleblower platform now. We will transition our Workcover & internal investigations to Rely in the near future. The reporting, transparency and collaboration will be a game changer for the HR team! Pros True Anonymity, it is super secure & feels very safe for any issues. Gamechanger in terms of reporting & progress of cases. The visibility & status is so important. Plus the ease of use for both administrators and reporters alike. Cons I like everything to be honest, I haven't had any issues. I am keen to test the HR function that has recently been released. Review Source Response from Rely October 1, 2025 Thanks for much for the kind words. We're excited about the new features too and can't wait to see how they can provide you and your team value. LQ Lucy Q. HR Manager Hospital & Health Care Used the software for: Less than 6 months ### "This is a case management game changer" September 29, 2025 5.0 Team was really helpful, supportive and responsive. Really liked being able to simply customise for our use. Pros The platform provides ease of use, Value for Money. It solved our tracking and collaboration problems Cons Hard to say as the process to get setup was very quick and smooth. Having time to really get to grips with full functionality. Review Source Response from Rely October 1, 2025 Lucy, you and your team have been terrific to work with. Your collective passion and effort is a big reason why set-up was a breeze. Please be sure you reach out to the Rely support team if you have any questions or need further help. AS Alicia S. People and Culture Business Partner Civic & Social Organization Used the software for: Less than 6 months ### "Efficient and Secure Case Management for HR Issues" March 18, 2025 5.0 Rely has significantly improved the way HR issues are managed, bringing greater transparency, consistency, and compliance to workplace investigations. Its ability to track and manage cases efficiently, coupled with strong security measures, makes it a reliable choice for HR professionals. Pros Rely has been a valuable tool for managing HR issues, offering an intuitive and user friendly interface that simplifies case tracking and resolution. The platform also provides strong data driven insights, helping identify trends and mitigate risks before they escalate. Cons The reporting function, though useful, would benefit from greater flexibility to customise data exports more precisely. Review Source MS Maryanne S. National Integrity Manager Sports Used the software for: Less than 6 months ### "Secure and user friendly " February 10, 2025 5.0 The customer support team is always responsive and knowledgeable. Rely has become a valuable tool for our organisation, and I highly recommend it to any organisation looking to secure their case management and provide confidence to reporters that their information is being stored securely. Pros I've been using the Rely platform for a few months now and have been impressed with its features. The rely platform ensures confidential and sensitive information is reported securely. The team at Rely are friendly, professional and responsive and I have been impressed with the quality of customer service I've received. Particularly helpful is the live chat where you can receive answers promptly. I also appreciated how the team listened to my feedback on a feature and then made huge improvements to it, making it more efficient for me to work with external partners. Cons Not a con as I believe Rely is working on this already - I look forward to when Rely offers a feature to search for a person's name that may be involved in historical matters. Review Source Response from Rely February 12, 2025 Thanks so much for your feedback Maryanne. We look forward to continuing to listen to the feedback of terrific customers like yourself, and making Rely even more valuable for your team. KR Kati R. Specialist Employee Relations Wholesale Used the software for: 6-12 months ### "Great Platform " November 21, 2024 5.0 The Rely platform has helped with providing structure and organization to managing cases. Pros The platform keeps me organized and is easy to use. Cons I would like to have more reporting functions. Review Source Response from Rely December 6, 2024 Thanks for your feedback Kati. The research team have reached out to learn more about what reporting functions would be helpful for you. CM Caitlin M. HR Advisor Gambling & Casinos Used the software for: 6-12 months ### "Rely Case Management System" January 29, 2025 4.0 Rely have been great to work with from initial discovery phase through to business as usual Pros It is a great tool to manage cases reported by employees but also to use for HR Case Management. The ability for anonymous reports to receive notifications via encrypted contact details and to communicate with them via the message board is also a helpful function we did not find elsewhere. We were able to customise areas we needed to with ease. Cons The timeline function doesn't allow you to post free text updates to easily track the progress of the case. Review Source Response from Rely January 30, 2025 Hi Caitlin. Thanks so much for your feedback. We'd love to learn more about how the Timeline isn't as useful as you'd like. There is a way to post free text updates, but it might not be what you need. A member of our support team will reach out to learn more. TP Trent P. Employee Relations Advisor Supermarkets Used the software for: Less than 6 months ### "Rely Feedback " March 15, 2023 4.0 Since transferring our whistleblower service over to Rely, I have been extremely happy with the service/product. The platform is user friendly, the Rely team are open to feedback & strive to improve their product, based off this feedback. Pros \- Ease of use- Support from the Rely team- Openness to feedback - Team are passionate about their product- Team are focused on continuous improvement/development of their product Cons \- Missing information when whistleblower complainants are taken via the phone line. The call centre operator not asking the anonymous caller to provide further detail/information regarding their complaint. E.g. Bullying concerns raised. Were there any witnesses present, if yes, what are their names? What was specifically said or done by the "bully"?? - I would like to add other than the above feedback, the call centre operators are great at capturing information regarding the nature of the complaint. It is purely just digging for more information, especially when the caller wishes to remain anonymous & does not wish to receive notifications. Review Source Response from Rely March 23, 2023 Hi Trent, Thanks very much for your review - we really appreciate you taking the time to give us feedback. We have passed on your constructive comments to Your Call, our whistleblowing service partner, who will take it onboard and discuss with the team. We're glad you're enjoying working with the Rely Platform and appreciate our team's 'can do' attitude! BD Brayden D. Employee Relations Advisor Retail Used the software for: Less than 6 months ### "Trustworthy and Rely-able " March 16, 2023 5.0 Overall I have been really enjoying the user experience. How this links with our processes really helps create value to our ways of working. Pros System has been well created to keep in mind end to end case management usage. The system has been fleshed out to assist users in a way that is user-friendly and prompts next steps. Cons Inability currently to be able to download the issue summary as a PDF Review Source Response from Rely March 23, 2023 Hi Brayden Thanks for taking the time to write us a review, we really appreciate your feedback. We have passed your suggestion on to our product team for their consideration. We're glad you're enjoying the 'rely-able' experience! Best, Rely Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.