--- title: "Saho Complaint Desk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Saho Complaint Desk Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more." source_url: "https://www.capterra.com/p/265672/Saho-Complaint-Desk/" page_type: "product" language: "en" --- # Saho Complaint Desk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Saho Complaint Desk ## What is Saho Complaint Desk? Saho Complaint Desk is a complaint management system that enables businesses to assign, track and manage tickets, create reports, manage workflows, and more. ## What is Saho Complaint Desk used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Saho Complaint Desk?[Manage this product listing](https://www.g2.com/products/saho-complaint-desk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Saho Complaint Desk 5.0 (1) VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.1 (539) Value For Money 5.0 (1) Value For Money 4.2 (439) Customer Service 5.0 (1) Customer Service 4.5 (503) ## Saho Complaint Desk alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features AI summary Based on 554 Complaint Management reviews Capterra reviewers point to these as the complaint management features buyers care about most: - **Access Controls/Permissions** (**52%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**48%**) - **Live Chat** (**52%**) Saho Complaint Desk includes other complaint management capabilities that reviewers also consider important, such as **Support Ticket Management** (**48%**). This feature helps teams organize incoming complaints, track issue status, and manage follow-ups in one place, providing teams with a clearer process for handling customer concerns and maintaining consistent service. Customer Complaint Tracking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track customer complaints from initiation through resolution Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Issue Tracking Record and follow the progress of every issue Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Routing Plan daily routes to optimize employee scheduling and provide directions Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Saho Complaint Desk 9 features ### All Features - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Routing: Plan daily routes to optimize employee scheduling and provide directions - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RM Rosh M. System Analyst Hospital & Health Care ### "Telegram based internal complaint desk for novice users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2023 onboarding is quick and easily manageable for small companies with novice users to get information about status of complaints in the company Pros simple user interface , workflow and simple notification feature using telegram service on complaint status gets the work done and informed at right time. Cons required better knowledge base support, lack of online documentations Switched from [osTicket](https://www.capterra.com/p/125118/osTicket/) unable to manage users with email and opensource system tend to be more costly to manage Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.